Brighamia Insignis - The Hawaiian Palm Brighamia Insignis - The Hawaiian Palm Brighamia Insignis - The Hawaiian Palm Brighamia Insignis - The Hawaiian Palm Brighamia Insignis - The Hawaiian Palm Brighamia Insignis - The Hawaiian Palm
Brighamia Insignis - The Hawaiian Palm
Brighamia Insignis - The Hawaiian Palm
Brighamia Insignis - The Hawaiian Palm
Brighamia Insignis - The Hawaiian Palm
Brighamia Insignis - The Hawaiian Palm
Brighamia Insignis - The Hawaiian Palm

Brighamia Insignis - 'The Hawaiian Palm'

Help conserve one of the rarest houseplants in the world
Brighamia Insignis - 'The Hawaiian Palm' - Rating
  224 Customer Reviews     Read Reviews
Scented / Fragrant
Perfect In Pots
Plant In Sunshine
Protect From Frost
Easy To Grow
  • A unique opportunity to help conserve this wondrous plant for the future.
  • Sweetly fragranced, jasmine-like flowers.
  • Easy to grow and something that very few gardeners will have.
  • Possibly the world's rarest houseplant with only 7 specimens left in the wild.
  • Comes fully established , heigh including pot 60cm.
12cm pot - Item: 800095
RRP £19.99
Deal Price £14.99
Save: £5.00 - 25%
Club Price: £13.49 - Save: £1.50   Join Today!
Usually despatched within
3-5 working days.
20cm pot - Item: (800116)
Only £29.99
Club Price: £26.99 - Save: £3.00   Join Today!
Currently Unavailable

Product Description

Brighamia Insignis, the Hawaiian Palm, is a critically endangered species of plant, and with just seven plants left in the wild, we’ve managed to get a limited stock of specially cultivated examples of this exotic specimen. This unique plant is only available in limited numbers so be quick to order!

Also known as Olulu in Hawaiian, or the vulcan palm, the uniquely beautiful ‘Hawaiian Palm’ (Brighamia Insignis) was once very common on the islands of Hawaii – but sadly no more because the specific hawk moth responsible for its pollination has all but died out due to environmental pressure.

Luckily, the few remaining plants that were found clinging to a vertical volcanic rock face were successfully hand pollinated and their seed collected by plucky rock climbers to ensure its continued existence.

Having nurtured the seeds over the last few seasons, we are delighted to be able to offer the Hawaiian Palm for sale in the UK - and you’ll find it’s perfectly happy being the centre of attention in your living room or conservatory.

An outstanding and easy-to-grow succulent plant with a sweet fragrance when it flowers, The Hawaiian Palm has a thick trunk topped with a rosette of shiny leaves and makes a very unusual and decorative houseplant - something that not many people will actually have. This is a wonderful opportunity for you to grow one of the rarest house-plants on earth and actively participate in its conservation.

Give the plant a sheltered position in the house or garden in summer to prevent excessive leaf drop, and place in a light position indoors in winter for the best results, keeping it frost free.

The Hawaiian Palm enters dormancy during the summer returning to growth again from August, when new leaves will develop in the crown. Older leaves at the bottom of the plant yellow and fall off naturally during the growth cycle forming the characteristic succulent trunk - remove fallen leaves regularly.

The plant can reach a height of 1m, so keep an eye on it as it grows and pot up into a larger pot as necessary to prevent it becoming top heavy.

Supplied as a fully established plant 60cm tall including pot. Your Hawaiian Palm will be delivered with fresh foliage but not yet in flower - NB transportation stress can cause a loss of leaves however new leaves soon form, adapted to your home conditions.

What Is Supplied

Item 800095 supplied as:
60cm tall including pot. Plants are not in flower when sent.
Item 800116 supplied as:
60cm tall including pot. Plants are not in flower when sent.

Plant Information

Top Tips

Easy to care for, allow the soil to dry out slightly before watering as the succulent stems store water - the plants need to be watered less than other houseplants.
Planting / Flowering Calendar
Best Time To Plant
When Your Plant Will Flower
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Fully Grown Plant dimensions (approx)
Plant Dimensions
100cm
cm

Product Reviews

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Excellent value
Review Submitted: 13/10/2018 - 07:16:02
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Easy to order, good price, fast delivery. Very happy with the service.
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Have not put excellent for the pure fact that it arrived packed sideways and some of the soil had come out. However, very health plant and once the soil had been packed back in, the plant has thrived and is excellent. Very good price and looks lovely.
Review Submitted: 13/10/2018 - 13:08:52
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When arrived the packaging was opened and soil fell out over the table. The plant and pot had separated and had to be replanted. This was a gift and no message was sent with the plant. The plant is surviving and will await the result.
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Plant seems ok even after poor packaging.
YouGarden Comments
We're very sorry to hear that there were some packaging issues in transit and trust with all your tlc it should recover well, but if not please do get back in touch via cs@yougarden.com. We included your birthday message on the unpriced dispatch note in the parcel so my apologies if this wasn't seen.

Emma
Customer Service Executive
Review Submitted: 12/10/2018 - 07:57:06
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Easy to use and informative.
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Plant looks strong and healthy. However courier is not very careful and box was in poor condition on delivery with soil out of plant pot .
Review Submitted: 12/10/2018 - 07:09:01
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Speedy delivery and plant well packaged and healthy
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She's just lovely
Review Submitted: 12/10/2018 - 06:01:54
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All worked very well.
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I love my little palm
Review Submitted: 12/10/2018 - 07:27:56
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Good
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Will use again
Review Submitted: 12/10/2018 - 04:22:00
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The plant was well wrapped for travel and so arrived in good condition.m
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This plant is superb. I pot ted it on and put it in the sitting room. Beautiful!
Review Submitted: 12/10/2018 - 06:43:44
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Very good plants and service
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My wife is very pleased with the plant and its thriving well.
Review Submitted: 12/10/2018 - 08:02:04
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Failed plant replaced with no problem
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First plant failed and was replaced with no quibble
Review Submitted: 12/10/2018 - 08:05:10
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I have always found you garden very good and very helpful
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I love this plant at lives on the bay window
Review Submitted: 12/10/2018 - 12:44:23
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Always well-grown, healthy plants.
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Arrived in good condition, exactly as advertised
Review Submitted: 12/10/2018 - 10:38:45
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Plants always arrive in good well packed condition and in good health.
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Very healthy plant
Review Submitted: 12/10/2018 - 08:27:15
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Very helpful when I asked a question emailed back within a couple of hours
Review Submitted: 12/10/2018 - 06:01:21
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A1 all round, will by from them again in the future.
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very pleased with first one, so sent for another to give as a present.
Review Submitted: 12/10/2018 - 16:08:46
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When ordering the staff help you out and are very polite
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It looks a very good plant for in doors
Review Submitted: 12/10/2018 - 07:18:17
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GREAT SERVICE, and PRICE.
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EXCELLENT BUY NICE HEALTHY PLANT.
Review Submitted: 12/10/2018 - 08:15:58
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Brilliant company to use
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Once again I have been let down by the damage to the plant due to packaging and delivery. Someone seriously needs to look at the way these plants are packaged.
YouGarden Comments
My sincere apologies that the packaging didn't match our excellent service score on this occasion and I'm pleased to see that our team have now actioned a refund for you.

Emma
Customer Service Executive
Review Submitted: 12/10/2018 - 07:46:08
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Plants are very good value and always sent promptly
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The plant is very unusual and I am looking forward to it flowering. Several of the large leaves were cracked and bent where it had moved around inside of the delivery box.
Review Submitted: 12/10/2018 - 15:50:45
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Great service as usual.
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Interesting plant, can't wait to see the flowers.
Review Submitted: 12/10/2018 - 10:48:00
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Excellent service despite appalling delivery "attempt" by Yodel
Review Submitted: 08/10/2018 - 12:41:33
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Great company coupled with excellent and sometimes unusual products
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Most different subject. (Will try not to kill off this one!,)
Review Submitted: 07/10/2018 - 08:53:13
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Well packed. Good service
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Beautiful plant. Very pleased with it. Tending it carefully. It looks healthy and sturdy.
Review Submitted: 07/10/2018 - 08:07:06
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Prompt delivery, good communication
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Healthy looking plant
Review Submitted: 07/10/2018 - 06:53:46
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Excellent company to deal with. No problems with the company, response to queries and the plants are well protected and in good condition.
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Strong and healthy. Very pleased
Review Submitted: 07/10/2018 - 14:20:54
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my order has just arrived its been lost i rang you gardens and got a repacement order i got excellent service from them .
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it needs some tlc
Review Submitted: 05/10/2018 - 10:04:46
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Contacted them for advice as first Hawaiian Palm purchased died and wanted to check what I'd done wrong before ordering a replacement. Not only did they send advice (looks like I possibly overwatered), they replaced the Palm free of charge! I was not expecting that! Superb customer service. I purchase regularly from You Garden and am always very satisfied with my purchases, including my latest - 525 bulbs that arrived yesterday and will be planted tomorrow. We have a 20ft long 9ft high bank in our new garden to plant up so will be back for more plants next year. Thank you You Garden.
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The replacement palm arrived in excellent condition, slightly bigger than the original I purchased. It not only had lots of green leaves, it had flower buds!! Was very excited to see them! Have double checked the care advice on their website and am definitely not going to overwater this time!
YouGarden Comments
Thanks for the great review - we're glad to hear you're happy with your plants and with our service.

Chris
Customer Service Executive
Review Submitted: 04/10/2018 - 06:09:13
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O.K.
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1st plant U/S replacement O.K.
Review Submitted: 04/10/2018 - 09:02:14
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love the selection of plants.
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Can't wait for it to flower. Really good condition when it arrived. Well packaged and protected.
Review Submitted: 04/10/2018 - 00:27:59
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Prompt postage and good communication.
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Plants arrived well packed and better than expected! Truly very pleased with purchase.
Review Submitted: 02/10/2018 - 07:32:37
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the item came bashed up (box was damaged) and when taking the plant out of the packaging the leaves were also damaged.
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plant damaged likely due to transport. will not be purchasing from again. happy to provide photo evidence if requested.
YouGarden Comments
I'm sorry to hear this - if you'd like to forward your photos to CS@yougarden.com we can address this with our nursery for you.

Chris
Customer Service Executive
Review Submitted: 01/10/2018 - 07:49:46
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BOX ARRIVED OK PITY ABOUT THE PALM PLANT
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PACKED IN TOO SMALL A BOX LEAVES BROKEN OFF
YouGarden Comments
Please accept my apologies for this. The leaves do drop from the Hawaiian palm regularly - this is what gives it its distinctive trunk pattern. If you are concerned, however, please forward photos to CS@yougarden.com so we can investigate.

Chris
Customer Service Executive
Review Submitted: 01/10/2018 - 08:40:14
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The plants arrived before the delivery date.they were carefully packed and in very good condition
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The plant is so good looking and fresh.It has had lots of comments.I would like to buy two for my daughter's but they are unavailable.
Review Submitted: 01/10/2018 - 22:39:48
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Good lyre s very good service
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I have bought 3 of these one died got a replacement and that one died too so I hope the one I have now and the one I bought as a gift survive
Review Submitted: 01/10/2018 - 01:14:33
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My Oleander, that I ordered months ago has been beautiful. I was so impressed I ordered one for my friend, and believe me, she is NOT a gardener, but she was so impressed with it. I tell all my friends about you.
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Wonderful....... the way it turned up was fantastic, not a leaf out of place. It has adapted to life in our house remarkably well, and has already got new leaves growing, watch this space for flowers.
Review Submitted: 29/09/2018 - 11:22:43
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Always received nice plants from them.
Review Submitted: 28/09/2018 - 19:52:15
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Great
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Fantastic
Review Submitted: 28/09/2018 - 11:59:13
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Very prompt and efficient. Delivered on time.
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Very good and in excellent condition.
Review Submitted: 23/09/2018 - 16:45:44
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I am pleased that you garden sent me a replacement plant thank you a very nice company to deal with
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I love my palm it's so beautiful
Review Submitted: 23/09/2018 - 09:22:26
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Very efficient
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Looking good
Review Submitted: 22/09/2018 - 13:05:32
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The service has been very good.
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My second palm has arrived. The leaves are gradually unfolding although one or two were damaged in transit but I am hopeful it will be ok.
Review Submitted: 15/09/2018 - 23:24:26
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I had to contact you just as my plant had been delivered. The packaging was squashed and the plant was a mess. I rang and spoke to Rick who was very helpful and issued me with another plant free of charge. I haven't received this as yet but can't wait for it to arrive
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This was due to the delivery I'm sure
YouGarden Comments
We really appreciate your thoughtful feedback and understanding. Good to hear our friendly team raised a replacement as soon as you contacted us which I can now see has since been delivered. We hope you'll enjoy the new plant.

Emma
Customer Service Executive
Review Submitted: 15/09/2018 - 23:32:38
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See comment below.
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I ordered 2 Hawaiian Palms and unfortunately one wasn't looking very good by the time it arrived. I was asked to give it a little while to see if it picked up, which I did but unfortunately it didn't. I contacted Customer Services and they replaced it without question. So nice to find a company who pride themselves on quality and customer service. Well done!
Review Submitted: 15/07/2018 - 16:40:24
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I ordered the goods, and realised that I would by on holiday when they would be delivered. I phoned and spoke to a staff member who put a hold on the goods being despatched.
On a slightly more disappointing note. The goods were despatched on Monday, but I didn't receive them until Thursday. I opened the box delivered, and a few of the plants were looking quite sorry for themselves. I immediately watered them, but the Hawaiian Palm's leaves had already turned yellow and started to fall off. Now recovered slightly, but keeping a for ever watchful eye on it.
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Please see my comments in above box, but hopefully it will recover.
Review Submitted: 09/07/2018 - 13:56:49
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Fast service as ever
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Beautiful but leaves starting to yellow
Review Submitted: 06/07/2018 - 10:25:04
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Delivered reasonably promptly; well packaged
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As described - Healthy well-potted in damp compost
Review Submitted: 06/07/2018 - 08:03:21
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Plants supplied in poor condition. 2 roses supplied, one was out of the pot and almost dead. This has since not recovered. They have said, after 8 emails, one of which they say as not received,although they managed to answer what they"didn't " receive that I must contact them in October for them to replace. Hawaiian Palm comments below
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Supplied originally in what looked to be a reasonable condition, but in a few days it lost almost all leaves and had spider mite, which must have come with it. After the above emails i asked for them to invoke their lifetime guarantee and replace it. This they have done, but this one seems to be following the first, after a week it has lost one leaf and has 3 more yellowing badly. If this continues as the first one did, I shall demand a refund.
YouGarden Comments
Thank you for contacting us.

The Hawaiian palm should lose leaves with some regularity, as this is how its distinctive trunk pattern is formed - however if the leaf loss is too regular please do contact us again.

I'm sorry that we didn't receive your email of 02/06 - we look forward to hearing from you again regarding the progress of your Hawaiian palm and to arrange your rose replacement in autumn.

Chris
Customer Service Executive
Review Submitted: 29/06/2018 - 12:56:27
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Prompt service
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The first one died but the replacement is doing reasonably well.
Review Submitted: 29/06/2018 - 13:11:48
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The products are really good. However, the turn-around for receiving them is a little poor. I had to email them as it went past the usual recommended dates for receiving the plants on my last order. I did not get a reply straight away and the plants were delivered prior to my getting a reply to my email. On my previous order the courier dumped my fruit trees on top of my fern garden destroying several plants! Not sure I would order from them again simply because the courier service is so poor.
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I absolutely love it and it arrived in tip-top condition.
YouGarden Comments
Please accept my apologies on behalf of our courier - I'm glad to hear you're impressed with your Hawaiian palm.

Chris
Customer Service Executive
Review Submitted: 25/06/2018 - 02:03:35
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Slow dispatch time but it is a busy time of year for garden centres, once dispatched it arrived the next day
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The Hawaiian Palm arrived in good condition, over the space of 3 days I had to remove 7 leaves that turned yellow and died, the existing leaves are healthy. I did research this palm before buying so I expected leaves to die off quickly. I have repotted it and have 4 new leaves growing which will be better acclimatised to there new home. I look forward to it flowering a little later in the year.
Review Submitted: 24/06/2018 - 09:39:32
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I have to congratulate them for such an excellent service
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I'm a little worried about this plant all the leaves are turning yellow I need some expert advice and feel sure YouGarden will as helpful as usual
Review Submitted: 24/06/2018 - 04:02:39
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Products are good probably pack them better
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All ok bit more information about each individual plant would be nice I have bought three so far and all look a little weak care is the key
Review Submitted: 24/06/2018 - 07:13:02
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Very helpful staff ,quick to respond to enquiries.
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Most goods that I have ordered have been very successful the last plant i bought only lasted two weeks,I let the customer services team know and it was replaced promptly free of charge, just paying the p&p. Unfortunately this replacement is also not looking too healthy already,but will continue to try and nurse it back to health.
Review Submitted: 24/06/2018 - 08:08:31
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When I had to write and tell them my plant had died I had an immediate response and a replacement sent, which arrived very quick and well packaged.
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Not sure yet. This was a replacement, the first one, the leaves went yellow which I believe is to be expected, then the stem went brown and squidgy, shrivelled and died. This replacement (thank you for) was delivered looking green & healthy but within days of arriving all the leaves turned yellow but at the moment the stem looks healthy! I’m hoping for the best!
Review Submitted: 24/06/2018 - 06:30:24
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Ordered loads but some arrived damaged through transport...Company tries hard to please.
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First order of 2 were replaced as they only lasted 5/6 days. Now the replacements are dying too. Definitely wouldn't recommend as very expensive. Company emailed but yet to reply.
Review Submitted: 24/06/2018 - 00:39:54
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No probs with the service
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I hope I have better luck with this one.
Review Submitted: 09/06/2018 - 07:05:07
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Product could be packed better my product had a few damaged leaves but getting better now
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Like them so much buying for others just ordered another waiting for arrival
Review Submitted: 09/06/2018 - 07:37:46
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Really pleased with my plants
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Very pleased
Review Submitted: 08/06/2018 - 18:00:55
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You Garden are very good and have been very helpful
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This is the 3rd hawaiian palm I have purchased as the first two died. Fingers crossed this time.
Review Submitted: 08/06/2018 - 11:50:40
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Good choice of plants.
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Really impressed with the size of this plant, well packaged too.
Review Submitted: 08/06/2018 - 08:37:17
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First plant delivered looked a bit sick. It was and eventually after several days had lost all of its leaves.
Complained to You Garden and after a couple of days said they would send me a replacement.
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\the replacement arrived in good condition and it still looks healthy.
Review Submitted: 08/06/2018 - 07:58:29
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Badly packed, therefore damaged. Another plant sent on request.
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No instructions for care so decided to err on the sign of caution. Watered once a week but only if dry. Not many leaves left as every few days 3 or 4 turn yellow and fall off. Very expensive plant for no return. Very, very, disappointed. Will not use company again if this is the quality of produce.
YouGarden Comments
The Hawaiian palms leaves regularly yellow and drop - this is how its characteristic trunk pattern is formed. I will email a care guide to you which I hope will be of use.

Chris
Customer Service Executive
Review Submitted: 07/06/2018 - 15:17:18
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Usually good quality plants exept this one time
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Ordered two of these plants for me and my daughter both plants have died in under a week, both did look a bit worse for wear due to the way they were packaged lying on their sides.
Review Submitted: 28/05/2018 - 10:00:55
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Good service I ordered the plant late so was not expecting to get the plant but arrived with in two weeks
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When arrived plant was squashed in box a few of the leaves fell off at first now it is planted it is picking up
Review Submitted: 26/05/2018 - 23:22:09
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I am pleased with the plants that I have purchased, good customer service team too.
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A very nice and unique plant, Mum is well pleased.
Review Submitted: 25/05/2018 - 00:16:30
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Although the plants looked generally healthy, the packaging was poor. There was nothing at the bottom of the box to secure the pots in place. Subsequently, the smaller plant must have rolled around the box. When I opened it, a few leaves were damaged and the plant looked somewhat battered.
Review Submitted: 25/05/2018 - 09:35:27
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very helpful. the problem was solved with no quibble. thank you
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The replacement plant is in excellent condition. Looking forward to the flowers later in the year.
Review Submitted: 24/05/2018 - 11:07:33
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I believe they are a good reliable company and deliver the goods well .
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the plant was in good order and healthy looking but there were some of the leafs that due to them being folded over the stem broke easily it was only two and the plant seem to be thriving.yes the Hawian pot is Ok.
Review Submitted: 18/05/2018 - 15:52:52
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Always efficient, mostly good quality
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Not looking too happy but starting to recover
Review Submitted: 14/05/2018 - 08:10:24
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A bit slow sending goods
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As expected. Lovely plant
Review Submitted: 14/05/2018 - 06:55:41
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Good value for money.
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It arrived wilted & one of the leaves had been broken,I have photographic evidence.
Review Submitted: 13/05/2018 - 01:37:47
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Thanks, excellent service and wide choice of plants and products. I recommended this company to my friends as well.
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The plant came in good condition just soil was fallen out from pot and I needed to repot little bit larger pot. I mixed up multipurpose compost with ericaceous compost, watered just little bit and seemed the palm was fine, but after five days leaves start becoming yellow... Maybe it is normal process as above leaves are fine just lower leaves are yellowish?
Review Submitted: 12/05/2018 - 18:16:53
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There was an issue with my payment but the staff sorted it for me thanks
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I am disappointed in my Hawaiin palm. I’ve only had it a short while and it’s half dead!!
No idea what has gone wrong!
I would attach a picture but cannot see an option to.
Review Submitted: 11/05/2018 - 13:52:17
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Arrived promptly and replaced first plant without a quibble
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This is the second one I have had.The first one died
Although I have watered it once sparingly and left it in a sheltered position the leaves are turning yellow at an alarming rate.will not be buying from you again
Review Submitted: 11/05/2018 - 11:22:23
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Easy to order, efficient and was easily able to communicate about a preferred delivery date.
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Lovely and unusual
Review Submitted: 11/05/2018 - 08:17:57
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Great service and delivery
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plant arrived un damaged and in good health
Review Submitted: 11/05/2018 - 06:33:01
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Very prompt service.
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Really exciting to try something different.
Review Submitted: 10/05/2018 - 23:22:57
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Never had problems before.
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All the leaves fell off not a pretty sight,when received it was very dry as if in transit to long.
Review Submitted: 09/05/2018 - 17:09:38
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I received the plants as these were advertised in the paper - this is good.
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I like this plant and hopes it grow healthy . My family also liked the Hawaiian Palm.
Review Submitted: 06/05/2018 - 11:15:32
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Very good value and service, no problems with anything
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It is just what we wanted, thanks
Review Submitted: 05/05/2018 - 07:34:42
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Fast efficient service .
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Plant arrived in perfect condition
Review Submitted: 04/05/2018 - 06:34:16
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First class
Review Submitted: 04/05/2018 - 06:48:16
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Great to deal with
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Super plant well packed.
Review Submitted: 04/05/2018 - 06:38:06
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Great service
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Great plants
Review Submitted: 04/05/2018 - 07:54:11
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Never had a problem .As always delivery and condition of plant were excellent
Always happy with my purchases from you garden
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The plant was delivered very quickly and in perfect condition and I was warned in writing that the leaves may fall off but as yet they have not very happy with my plant
Review Submitted: 04/05/2018 - 08:18:07
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Excellent customer care department, responded well to last minute changes.
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Plants forming new leaves at top well, early days yet but should look great in a month or so.
Review Submitted: 04/05/2018 - 10:57:07
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Arrived very quickly and seemed in good condition
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It looks promising but too soon to tell
Review Submitted: 04/05/2018 - 14:17:00
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I like this company easy to get in touch always helpful plants always well packed
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I would like to take this opportunity to say how well all the plants and trees are and the very high quality they are thank you
Review Submitted: 30/04/2018 - 23:52:27
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Plants were not packaged properly and call centre unhelpful
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I ordered two Hawaiian Palms both items arrived in a terrible state and not fit for purpose I called and emailed my concerns and recieved a email stating that only one plant would be replaced, The replacement palm arrived in perfect condition however it means I have paid for two plants that have had to be thrown away so I'm extremely unhappy and disappointed that only one plant was replaced
YouGarden Comments
Thank you for your feedback.

On checking the photos you kindly sent us one of the palms appeared to be in good health, and certainly should not have been thrown away. If this palm has now deteriorated please forward further photos so that we can advise.

Chris
Customer Service Executive
Review Submitted: 30/04/2018 - 21:51:28
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I was worried when the leaves started to fall off. However, after I repotted it and told it to stop looking so droopy �� it perked up and now looks lovely.
Review Submitted: 30/04/2018 - 09:00:24
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It was easy to order the plant and it was delivered quickly.
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4 of the leaves of the plant had fallen off and were loose in the box, the soil was extremely dry , and there were no care instructions included. The box was badly damaged.
Review Submitted: 30/04/2018 - 08:45:32
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Excellent service and quick delivery times.
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Excellent hardy, good looking plants.
Review Submitted: 30/04/2018 - 08:44:22
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Delivered on time as promised.
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Plant was in a box that was too short for it
YouGarden Comments
I'm sorry to hear this - if the plant has been damaged please forward photos to CS@yougarden.com so that we can address this for you.

Chris
Customer Service Executive
Review Submitted: 30/04/2018 - 07:11:28
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Plant arrived on time.
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Leaves were slightly squashed on arrival in the box, but have recovered now standing alone in pot.
Review Submitted: 30/04/2018 - 06:20:51
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Received in good time
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Received the plant with some leaves having brown spots on them. Phoned and was told to email and send photos. I’ve done this twice but received no reply !!!!
Review Submitted: 30/04/2018 - 06:06:08
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Professional company with top quality products. Superb
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Superb.
Review Submitted: 28/04/2018 - 08:11:24
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I have used you garden for the last 2 years and never had a complaint
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arrived in very good condition
Review Submitted: 25/04/2018 - 14:07:31
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total rubbish in terms of process. very hard to actually get the order sorted and then needed to chnage delivery address - I sent message 1 minute after placing order to advise of differnt address for delivery. I got a reply 2 days later saying this was impossible even though the shipment had not even been sent at that stage. it was subsequently delivered, smashed up, to the wrong address
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smashed up on delivery. This was clearly because it was poorly packed. i have a 20 year background on logistics with TNT and DHL and this was a completely appalling level of service from satrt to finish
Review Submitted: 25/04/2018 - 09:47:53
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a pleasure to do business with
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its different to any house plant I have had before and I love it
Review Submitted: 23/04/2018 - 15:34:09
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Delivery almost immediate.
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Love my plant - showing it with pride to my friends. Thank you.
Review Submitted: 23/04/2018 - 07:46:50
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Service was good and plant arrived as specified
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The size of plant was as expected but due to poor handling from the carriers it had four broken leaves was uprooted from its pot.
Review Submitted: 22/04/2018 - 13:27:47
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The plant was larger than the packing box. The plant was forced into the box , breaking about 6 leaves.
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The plant have lost about 6 leafeds in packing , & now further 6 leaves are yellowing & about to fall of,
Review Submitted: 22/04/2018 - 12:48:27
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no problem ordering or receiving. Plants arrived in good condition and are all doing fine-just somewhat concerned with the palm.
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Looked very nice on arrival; however, losing several leaves now which leaves me a little concerned. Followed all of the directions as stated with the plant. Will keep my fingers crossed that the plant is healthy and survives.
Review Submitted: 21/04/2018 - 18:08:30
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Received a very sickly plant, an Hawaiin Palm. Contacted You Garden for advice and help 6 days ago and even sent 5 photos of the plant. At the time of the feedback report have been totally ignored by the company; no response or acknowledgement from them. After sales service poor to the point of being non-existent.
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Plant initially looked healthy but within two days of receipt obviously a very sickly plant.
Review Submitted: 21/04/2018 - 15:25:08
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Great product range at very competitive prices.
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Lovely looking plant, hope it has longevity.
Review Submitted: 21/04/2018 - 10:05:39
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Purchased a number of items over the last few years and always found the products and service to be good
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Beautiful little plant
Review Submitted: 21/04/2018 - 08:50:24
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Excellent timing.
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When it arrived, it hardly had any compost left in the pot. After re-potting, it looks really good.
Review Submitted: 20/04/2018 - 15:57:17
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Delivery was much longer than expected. I had to telephone for an update & was told one product was out of stock and that all ordered would be sent together when available, so this delayed all that I had ordered. An email update on the situation would have been appreciated, as the delay impacted on my gardening plans.
Review Submitted: 20/04/2018 - 00:05:08
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Well packed
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Good quality
Review Submitted: 20/04/2018 - 05:17:42
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service ok
Review Submitted: 19/04/2018 - 10:14:31
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Good quality goods but when ordered free items they fail to appear
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Good but almost all the leaves fell off in trandit
Review Submitted: 17/04/2018 - 12:11:16
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delivered on time
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in good codition
Review Submitted: 17/04/2018 - 08:17:57
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very reliable service
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Goods always well packaged so arrive in good condition,have placed many orders and have only been mildly disappointed in one when I ordered 3 oleander plants which didn't flower as much as I expected the first year or at all in their second!
Review Submitted: 16/04/2018 - 07:46:37
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Really poor packing of tiem
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broken leaves all on one side,due to the above, half of the leaves have turned yellow
Review Submitted: 16/04/2018 - 12:57:10
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everyone at You garden were very helpful
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first plant died, replaced immediatley. very pleased
Review Submitted: 16/04/2018 - 06:09:22
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Easy to book but it did take a while to take payment and be delivered
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Looks a very nice and healthy plant
Review Submitted: 16/04/2018 - 06:59:19
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Excellent Products and Service. Wanted more information on my Hawaiian Palm. Contacted You Garden and spoke to Emma Spridgen Customer Service Executive who promptly sent me an e-mail with all the information I requested.
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Beautiful and unusual plant which arrived well packed and in its 12cm pot. Would highly recommend this Company for its first class products and Customer Service. Will certainly buy from them again and again.
Review Submitted: 16/04/2018 - 18:29:27
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Excellent service
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Thank you so much for replacing my Hawaiian palm which was damaged on arrival. Very good service and new one is perfect
Review Submitted: 16/04/2018 - 18:38:16
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The first plant sent to us was badly damaged in transit. Sent them an email about this and their response was very quick and very satisfactory.
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the first plant was badly damaged but the replacement is much better.
Review Submitted: 15/04/2018 - 19:18:18
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Plant was half out of pot.three leaves broken off an most of soil out of pot.
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Replaced plant in pot an gave some water most of leaves now yellow with most ready to fall! Not sure if dead or not.
Review Submitted: 15/04/2018 - 10:25:18
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No problems
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No instructions for cultivation but e-mail sorted it.
Review Submitted: 15/04/2018 - 09:12:30
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Competitive prices, great choice of products
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Healthy plant, very well packaged
Review Submitted: 15/04/2018 - 09:00:53
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Excellent customer service ~ dealt with a query quickly and with apologies
Review Submitted: 15/04/2018 - 00:11:57
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Always an exceptionally speedy and excellent service.
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Excellent product and service.
Review Submitted: 15/04/2018 - 10:50:45
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This is my first purchase.
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No instructions with palm on how to care for and water it which would be useful
Review Submitted: 15/04/2018 - 07:18:38
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Ordered on 31.03.18 and didn't receive until the afternoon of the 09.04.18 which was a Monday, that means that the plant was left over the weekend in the post office.
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Very disappointed. It looks almost dead, most leaves are yellowy brown now and they are shrivelling up.
YouGarden Comments
Thank you for contacting us.

The Hawaiian palm's leaves naturally yellow and fall; however if you are concerned please forward photos to us at CS@yougarden.com so that we can look into this for you.

Chris
Customer Service Executive
Review Submitted: 14/04/2018 - 18:26:17
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Arrieved in good time and nice condition
Review Submitted: 14/04/2018 - 09:13:22
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OK providing you keep me informed as to when deliveries can be expected. It's a shame you had to cancel my order for a Grand Barnacle Air Plant Kit . Will you be having any more in?
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I think you should think again about Yodel for delivering your houseplants. The box was battered and the delivery man at the door even handed it over upside down! I have received bad delivery from you with them before.

Needless to say a lot of soil had come out of the pot even though there was plastic wrapping round it. The cane (no doubt to keep the plant firm in the box) had slipped to one side meaning the plant was skewiff and leaves damaged. The rest of the leaves were mostly yellow and several had dropped off. Some of the leaves are starting to green up but hardly looking like a succulent!

The instructions were very misleading. The label stuck in the pot said, "water twice a week" whereas on your website it says, "allow the soil to dry out slightly before watering as the succulent stems store water and it needs to be watered less than other houseplants". I presume I should follow the website instructions??

I just hope I am rewarded in Sept and Oct when it is supposed to give some yellow fragrant flowers. If not I might just be asking for a refund.
YouGarden Comments
Thank you for your feedback.

Please accept my apologies on behalf of our courier for the way your parcel was delivered. Please monitor the palm and update us via email if you're concerned about its progress. Please accept my apologies for the confusion re watering: please follow the below instructions:

• Watering once a week is sufficient. If the soil is still moist, you could even skip a week.
• The plant is a succulent and therefore needs very little water - too much could kill it.

Unfortunately there are no current plans to restock the grand barnacle air plant.

Chris
Customer Service Executive
Review Submitted: 14/04/2018 - 17:49:56
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Good service
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Good fast service polite staff
Review Submitted: 13/04/2018 - 16:07:11
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Arrived quite quickly but was left on doorstep. Not the best of places!
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On receipt a couple of the leaves had fallen off, soil out of pot, however I like the plant. Hope it will get better as time goes by.
YouGarden Comments
Please accept my apologies on behalf of our courier - any problems with your palm in future please be sure to let us know.

Chris
Customer Service Executive
Review Submitted: 12/04/2018 - 07:28:51
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Yougarden always deliver on time
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The soil had been displaced probably the fault of the courier service
YouGarden Comments
I'm sorry to hear that your order was delivered in an untidy state, and hope that your plant was unharmed.

Chris
Customer Service Executive
Review Submitted: 12/04/2018 - 11:03:53
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I’ve used You Garden a number of times and have always been pleased with the products and delivery
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Gift for my son - he loved it
Review Submitted: 12/04/2018 - 05:42:02
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Plants arrive in good condition can not fault the service.
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Very very pleased with this plant had a few comments from the family..can't wait for the flowers to appear..
Review Submitted: 12/04/2018 - 07:33:40
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..
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.
Review Submitted: 12/04/2018 - 07:41:58
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Happy with the servise
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Lovely healthy plant
Review Submitted: 12/04/2018 - 11:20:16
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I was disappointed that on opening the package the plant had lost 4 leaves and was rather cramped in its pack.
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I PUT THE POT IN A LARGER BOWL WITH A LITTLE WATER AND I WILL JUST HOPE FOR THE BEST
Review Submitted: 12/04/2018 - 09:06:42
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service was very good
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plant was good but disappointed as i thought it came in pot it was advertised in not the black plastic pot it came in
Review Submitted: 12/04/2018 - 11:31:18
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Received very quickly
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Plant was in excellent condition
Review Submitted: 12/04/2018 - 17:58:54
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Great service
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Great service
Review Submitted: 12/04/2018 - 14:19:00
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Some things are very expensive and not value for money. Everything gets packed in one box with no concern about the products. Postage and packing in very expensive and would stop me ordering again
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Plant damaged told it will be ok, obviously company doesn't care about their customers
YouGarden Comments
Thank yo for your feedback.

The Hawaiian palm drops leaves pretty regularly, and particularly in transit - there shouldn't be anything to worry about there, but if the plant fails to progress well please do contact us again.

Chris
Customer Service Executive
Review Submitted: 12/04/2018 - 06:20:11
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Little time given between joining & expecting my comment
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Several leaves newly fallen on delivery
YouGarden Comments
We send out requests for Feefo reviews on a weekly basis - I'm sorry to hear that this was inconvenience for you. We like to give customers the chance to tell us what we're doing right and wrong!

Leaves should fall fairly regularly from the Hawaiian palm - if it gets worrying please don't hesitate to let us know.

Chris
Customer Service Executive
Review Submitted: 12/04/2018 - 07:13:01
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so pleased with the service I have Received from You garden,I would not hesitate to recommend them to others.
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As far as I can tell this Plant has arrived in good condition,I will need a few days to see if it will stay in good condition and flourish.
Review Submitted: 10/04/2018 - 19:20:33
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Had a little problem sorted strait away A+++
Review Submitted: 09/04/2018 - 05:47:43
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No problems any query answered promptly
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Answered a question about these ok
Review Submitted: 09/04/2018 - 10:56:52
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Good delivery times, Good company to deal
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Lovely plant, very unusual, looks healthy,very pleased
Review Submitted: 08/04/2018 - 15:02:06
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Any dealings with them are dealt with swiftly, communication is excellent
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Hawaiian Palm arrived safely, well packed and secure. Followed the instructions included. PLant is doing well
Review Submitted: 08/04/2018 - 18:23:43
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Arrived as planned
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Arrived in good condition but within days all leaves turned yellow and fell off, this can happen according to website but time will tell whether it recovers but at the moment doesn't look too promising
YouGarden Comments
Thank you for contacting us.

The Hawaiian palm's distinctive trunk pattern is formed by the leaves yellowing and dropping off; please can you monitor the plant and come back to us in a few weeks if you still have concerns.

Chris
Customer Service Executive
Review Submitted: 08/04/2018 - 20:57:42
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brilliant service and great packageing wonder full plants.
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love the palm plant
Review Submitted: 08/04/2018 - 12:26:50
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Everything seems good but I have only had them a few days. Service was very good.
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Seem very good.
Review Submitted: 08/04/2018 - 15:16:03
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Emails a bit misleading concerning delivery
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Very pleased with plant. Exactly like description
Review Submitted: 08/04/2018 - 08:56:02
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Ordered 30 March - delivered 4 April, loose soil in polythene bag, not in plantpot, looks as if they had been shaken up and thrown about with soil all over the leaves. Every time anything is delivered by Yodel everything is damaged, they are the worst carriers I have ever known!
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Hopefully the plants will recover from their horrendous journey with plenty of TLC.
YouGarden Comments
Please accept my apoologies on behalf of our courier for your untidy delivery. If any of your plants have suffered long term effects please let us know in the future so that we can address this for you.

Chris
Customer Service Executive
Review Submitted: 08/04/2018 - 00:40:07
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Prompt service
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The package was damaged and the Hawaiian plants not secured, so leaves had been nocked off. There is another question the leaves are going yellow after re-potting. I did mix some potting soil with builders sand. Is this OK and whether the yellow are assign of further problems.
Review Submitted: 08/04/2018 - 21:39:18
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Plants and shrubs always arrive healthy and well packed on the odd time they were damaged in transit customer care sorted problem out and replaced plant Thank You
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Nice looking and healthy Hawaiian palm money well spent Thanks
Review Submitted: 07/04/2018 - 09:05:53
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After sales service excellent. replacing palm
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Palm in poor condition on arrival, but you garden are replacing it
Review Submitted: 07/04/2018 - 05:33:32
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My order arrived earlier than I expected and in good condition
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I, in my lack of knowledge thought that the plant will be in flower. for Easter, but of course it was not. I am looking forward to seeing it in bloom.
Review Submitted: 07/04/2018 - 09:39:08
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efficient and prompt
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Beautiful plant so healthy very delighted
Review Submitted: 07/04/2018 - 07:24:59
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Average
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Nice plant. Shame bad packaging ruined it. Will think again before another order
Review Submitted: 06/04/2018 - 23:33:01
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Not the first time i have purchaeed from them and wont be last
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Looked a bit aneamic but put that down to yodel taking longer than expected to deliver ( and leaving it upside down behind bin despite note on doorsaying if not in deliver to neighbour - was there for 2 dats as was working away )
Review Submitted: 07/04/2018 - 13:27:52
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Poor
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The plant looks half dead
YouGarden Comments
The Hawaiian palm's leaves should yellow and drop fairly regularly - if you're worried that there is something wrong with the plant please email photos to CS@yougarden.com so that we can advise.

Chris
Customer Service Executive
Review Submitted: 07/04/2018 - 12:11:22
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Very well packed, plant delivered in top condition.
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An interesting addition to my collection of unusual plants. I hope it will flower in due course.
Review Submitted: 07/04/2018 - 10:52:40
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Good delivery
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Great plant
Review Submitted: 07/04/2018 - 09:11:03
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Service is good but when it comes to the delivery my parcel was lift on the doorstep I think because I was not at home so they just lift it without a signature so when we come back after three days after it had been raining and windy I found the parcel out in the garden all wet and in a terrible mash so I was very disappointed to think it’s a very rare plant and it was damaged. All they have to do is leave it with any neighbors.
Review Submitted: 07/04/2018 - 19:54:40
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Prefer satisfactory to good plant was damaged, on arrival. When contacted and explained and supplied photo no effort to help. Daughter me write further message saying perhaps refund for postage as inadequate. This prompted good will gesture to refund price of plant.
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The plant appeared too tall for box, result 6 leave broken off and further 2 hanging.
Hoping plant will still flourish, potting loam had moved to one side, no packing inside to restrict movement.
YouGarden Comments
Thank you for your feedback.

The Hawaiian palm loses leaves regularly as its distinctive trunk pattern is formed; as the full price of the plant has now been refunded I hope this is satisfactory to you.

Chris
Customer Service Executive
Review Submitted: 07/04/2018 - 15:26:57
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Prompt delivery Palm looked a little sorry for itself but with care should soon buck up.
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The two Hawaiian Palms were presents for different people. They are both delighted with them.
Review Submitted: 07/04/2018 - 22:20:35
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Service excellent any enquiries dealt witheffiently
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Not enough information given on how too care for this plant especially as you are trying to save this species,i have had too call twice for advice and have only had the plant just over a week??
YouGarden Comments
I'm sorry that you haven't received enough info about caring for the Hawaiian palm - a care sheet has now been sent to you via email.

Chris
Customer Service Executive
Review Submitted: 04/04/2018 - 14:27:27
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First delivery had lost most of its leaves, one call and another was on its way and kept the original, no questions, no quibbles and even changed the way they packaged the item after our chat, doesn’t get better than that
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No flowers yet, repotted and looking good though
Review Submitted: 04/04/2018 - 16:49:11
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arrived when it said it would
Review Submitted: 04/04/2018 - 11:28:13
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Good service and information.
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So far so good . a few leaves have fallen which was expected. I look forward to see how it develops.
Review Submitted: 01/04/2018 - 12:15:16
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prompt delivery - not always waiting for me to open the door (I do not stand behind it)
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disappointed - yellow leaves dropping off - bare now
no cultivation instructions - important as it is an unusual plant
YouGarden Comments
Thank you for your feedback.

The Hawaiian palm's trunk pattern is formed by leaves yellowing and falling off - however if you're worried too many have fallen please send photographs to CS@yougarden.com. In the meantime, please find care instructions below:

Give the plant a sheltered position in the house or garden in summer to prevent excessive leaf drop, and place in a light position indoors in winter for the best results, keeping it frost free.

The Hawaiian Palm enters dormancy during the summer returning to growth again from August, when new leaves will develop in the crown. Older leaves at the bottom of the plant yellow and fall off naturally during the growth cycle forming the characteristic succulent trunk - remove fallen leaves regularly.

The plant can reach a height of 1m, so keep an eye on it as it grows and pot up into a larger pot as necessary to prevent it becoming top heavy.

Chris
Customer Service Executive
Review Submitted: 31/03/2018 - 12:19:41
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Prompt response to my order which came sooner than I had expected. Well done.
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A really lovely dufferent indoor plant - very well packed. Ccn't wait to see it in flower!
Review Submitted: 30/03/2018 - 07:17:02
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Satisfactory service.
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Growing well.
Review Submitted: 30/03/2018 - 12:11:02
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Delivered promptly and in good order.
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It looks fantastic but a few of the leaves have turned brown after the palm was transplanted.
Review Submitted: 30/03/2018 - 16:02:05
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Very easy site to navigate. Secure payment
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Healthy plant. Looks really good
Review Submitted: 30/03/2018 - 07:12:33
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Excellent all round service thank you
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Good healthy plant
Review Submitted: 30/03/2018 - 05:53:48
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Undecided
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Carrier box weak and enclosed plant had already lost 8 leaves inside box. Several have dropped since. No instructions enclosed of how to look after the plant. Had to google this.
YouGarden Comments
Thank you for contacting us - the Hawaiian palm should lose its leaves regularly, but please contact us at CS@yougarden.com if you're worried that it's losing more leaves than it should.

Chris
Customer Service Executive
Review Submitted: 29/03/2018 - 12:35:16
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Product arrived safe and sound
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Very pretty
Review Submitted: 26/03/2018 - 07:34:36
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Normally vert good
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Plant arrived in poor condition. Repotted now it is all but dead
YouGarden Comments
I'm sorry to hear that your Hawaiian palm is struggling. Please email photographs to CS@yougarden.com and we'll be able to look into this for you.

Chris
Customer Service Executive
Review Submitted: 26/03/2018 - 06:25:24
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quick, efficient and value price
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plant good size, was bashed around a little in transport so several leaves were damaged
Review Submitted: 26/03/2018 - 05:52:58
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Poorly packaged and some arrived damaged but customer services responded helpfully
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Arrived quite damaged due to poor packaging. Customer services said it should recover so will have to wait and see.
YouGarden Comments
I hope that your Hawaiian palm is on the mend now, but please be sure to contact us again if you have further concerns.

Chris
Customer Service Executive
Review Submitted: 26/03/2018 - 08:34:30
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everyone is very helpful
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the one is great, which i gave to my friend.
but the one i kept looks very sad at the moment.
YouGarden Comments
I'm very sorry to hear of a sad-looking Hawaiian palm. They do tend to lose leaves regularly; however if you forward us some pictures we'll be able to best advise you on its condition. CS@yougarden.com

Chris
Customer Service Executive
Review Submitted: 26/03/2018 - 10:07:15
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They are very quick to send out my orders.
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Plant arrived battered and bruised, 9 leaves off, half out of pot and half the earth out as well, roots torn. I have re-potted but it is still loosing leaves. The packaging was fine no signs of squashing, I feel it was probably thrown about in transit.
no problem with other orders.
YouGarden Comments
I'm sorry to hear that your Hawaiian palm has suffered a rough ride. Please can you forward some photos to CS@yougarden.com so that we can take a look at it for you.

Chris
Customer Service Executive
Review Submitted: 26/03/2018 - 08:48:41
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Excellent service
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Very healthy looking plant.
Review Submitted: 26/03/2018 - 10:30:13
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I think your service is excellent and the products are well packed.
Review Submitted: 26/03/2018 - 08:44:32
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Healthy, well packed plants delivered speedily
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Looks a little the worse for wear at the moment - possibly suffering from being at too low a temperature during transit - hopefully it will recover with a little tlc.
Review Submitted: 26/03/2018 - 08:06:14
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Helpful service following a complaint about the condition of the plant
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Plant damaged because of very poor packaging
YouGarden Comments
Please accept my apologies for the packing on this occasion - we pride ourselves on good packing. If your worried about your plant please email photos to CS@yougarden.com and we'll be happy to address this for you.

Chris
Customer Service Executive
Review Submitted: 26/03/2018 - 10:01:39
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I Use yougarden often and never had any problems.
Review Submitted: 26/03/2018 - 10:16:47
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fast efficient service,plant arrived in good condition.
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looking a little sorry for itself at the moment hope it will improve soon.
Review Submitted: 26/03/2018 - 09:10:09
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First order of two cherry bushes arrived quickly. one bush has many shoots and appears fine, the other has done nothing yet.
Second order of Hawaiian palm arrived quickly, badly packed and in poor condition.
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This plant arrived packed on its side in a box clearly labelled "this side up" most of the potting soil had fallen from the pot and many of the leaves are wilted and appear to be dying. Hopefully it will recover
YouGarden Comments
I'm sorry to hear your order arrived in an untidy state. Please monitor your cherry and Hawaiian palm and let our customer service department know if either of them fail to progress as you'd hope.

Chris
Customer Service Executive
Review Submitted: 26/03/2018 - 22:28:12
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good
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what kind of feeding
Review Submitted: 26/03/2018 - 15:11:59
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The plant arrived in a very poor condition, I telephoned You Garden and they replaced it straight away free of charge
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When I opened the delivery box 8 leaves were detached from the palm, and the remaining leaves were in a very poor condition. The item had been despatched on the Friday but arrived Tuesday. It had been a very cold weekend with snow and frost I think the plant had been stored in the back of a delivery van where it got much too cold
YouGarden Comments
I'm sorry to hear that this item arrived in a poor state, but glad to hear that it was replaced with a minimum of fuss.

Chris
Customer Service Executive
Review Submitted: 26/03/2018 - 07:09:16
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First order
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The plants leaves have turned yellow and gone limp. I have watered it but not too much.
YouGarden Comments
The Hawaiian palm's characteristic trunk is formed by the leaves yellowing and falling from the tree. If you are worried that too many leaves are falling please email photos to CS@yougarden.com so that we can advise you.

Chris
Customer Service Executive
Review Submitted: 26/03/2018 - 18:02:30
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When Plant arrived there was no dirt in pot it was all over the leaves. The plant looks dead. Am hoping that the only leaf on top that's not sagging means plant will live
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Might be nice if it lives but at moment don't look good
YouGarden Comments
Thank you for contacting us.

I'm sorry to hear of this untidy delivery - please forward me some photographs to CS@yougarden.com and I'll be happy to advise on your plant.

Chris
Customer Service Executive
Review Submitted: 26/03/2018 - 07:37:23
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The plant may survive but may well not. It was probably ok when it left but unfortunately the transit conditions were not good enough
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The plant did not arrive in good condition. The soil was bone dry. Most of the loose soil had fallen out of the pot. One leaf was broken a few others were shrivelled.
I have repot ted and watered but it doesn't look god.
YouGarden Comments
Thank you for contacting us. I'm sorry to hear that your Hawaiian palm is struggling a little. Please can you forward photos to CS@yougarden.com and we'll be happy to address this for you.

Chris
Customer Service Executive
Review Submitted: 26/03/2018 - 15:52:42
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The plant was packed so no damage befell it. The plant is beautiful and strong.

Looks great, thank you.

Christina
Review Submitted: 25/03/2018 - 08:33:01
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Very efficient
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Arrived upside down, with larger leaves broken.
Have now removed to only small leaves and looks ok and keeping fingers crossed!
YouGarden Comments
I'm sorry to hear that your order arrived in an untidy state, but I'm pleased to hear that your palm is making good progress now.

Chris
Customer Service Executive
Review Submitted: 25/03/2018 - 00:19:24
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Good products, good offers. Consistently bad packaging of products.
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Good plant but badly packaged, causing some damage to it
Review Submitted: 25/03/2018 - 04:40:39
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Normally good service
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Plant arrived in a box that showed way up but I suspect it hadn't been kept that way.Box was battered and a lot of fresh leaves were lose in the bottom.The rest of the plant was healthy with about 6 leaves left attached.It seems ok but would have looked better with all of its leaves on.
YouGarden Comments
Thank you for your feedback.

The Hawaiian palm is supposed to lose its leaves regularly, as this is what forms its distinctive trunk - however this sounds like a few too many at once. Please can you let us know if you have any concerns over the plant's long-term health.

Chris
Customer Service Executive
Review Submitted: 25/03/2018 - 00:25:10
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Swift and well protected in transit
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Soooo lovely
Review Submitted: 25/03/2018 - 07:46:14
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No coment
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Plant badly packed leaves fallen off not worth the money
YouGarden Comments
thank you for contacting us.

The Hawaiian palm does shed leaves quite easily, however if you're concerned please forward photos to CS@yougarden.com so that we can take a look.

Chris
Customer Service Executive
Review Submitted: 25/03/2018 - 07:22:23
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Delivered promptly and in good condition.
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It is as it was described very nice.
Review Submitted: 25/03/2018 - 16:52:15
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excellent service
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The leaves are turning yellow.
Review Submitted: 25/03/2018 - 08:56:58
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prompt delivery and plant in good condition
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looks healthy
Review Submitted: 25/03/2018 - 08:18:38
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Plants well packed
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Excellent service plant in good condition
Review Submitted: 25/03/2018 - 15:41:33
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Great all round service thank you.
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Beautiful.
Review Submitted: 25/03/2018 - 06:16:40
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Delivery ok
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Plant loosing leaves very quickly?? Is it meant to do this??
YouGarden Comments
Thank you for your comments.

The Hawaiian palm does lose leaves regularly - this is what forms its distinctive trunk pattern. If it seems to be losing too many please forward us photos at CS@yougarden.com

Chris
Customer Service Executive
Review Submitted: 25/03/2018 - 06:58:22
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Good, fast reliable service
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Arrived well packaged, plant doing well, looking forward to seeing it flower.
Review Submitted: 25/03/2018 - 07:28:37
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Poor way to package the plant. a horizontal box for a vertical plant. The courier just did not take enough care for it.
Product:
I lost about 10 throngs of leaf from this plant. Will it survive? still hangs on the balance!!
YouGarden Comments
Apologies for the way your plant was delivered. Please forward us some photos if you're concerned - the address is CS@yougarden.com

Chris
Customer Service Executive
Review Submitted: 25/03/2018 - 01:06:30
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Order dealt with promptly and items delivered in excellent condition.
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New plant to me. Care instructions look straightforward. Unusual looking but very attractive with it.
Review Submitted: 25/03/2018 - 11:57:59
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Good service but could be more careful when packing the plants
Product:
Not sure yet as only just got it but a lot of the leaves were broken off and soil out of pot . A lot of the leaves are going yellow so I hope it’s ok
Review Submitted: 25/03/2018 - 00:34:06
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Good service
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Not really sure,the leaves have nearly all fallen off
YouGarden Comments
I'm concerned that your Hawaiian palm may be losing more leaves than it should be - please can you forward photos to CS@yougarden.com so that we can assess this for you.

Chris
Customer Service Executive
Review Submitted: 25/03/2018 - 07:08:40
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Your company and service is Excellent 10 out of 10 I will always recommend
However your delivery couriers that’s another story sorry 1 out of 10
Product:
Very nice thank you
Review Submitted: 25/03/2018 - 14:42:47
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Brighamia Insignis - 'The Hawaiian Palm'
Brighamia Insignis - 'The Hawaiian Palm'
20cm pot
Item: 800095
RRP £19.99
Deal Price £14.99
Save: £5.00 - 25%
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