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Your Privacy and Data Protection

Introduction

Welcome to YouGarden’s privacy policy.

YouGarden respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

We will abide by current law (in particular with the General Data Protection Regulation ((EU) 2016/679) (GDPR) and the Data Protection Act 2018 (DPA 2018)) and will only use the information that we collect about you appropriately and lawfully.

The information we collect about you is necessary for us to take and process your order and also deal with any service related issues that may arise thereafter. We will also send you details of special offers and let you know about new products and services from time to time.

Controller:

YouGarden will be the data controller of your personal data you provide to us. This means YouGarden determines the way in which any personal data is processed. As data controller we are responsible for your personal data.

If at any point you wish to change your contact preferences you can do so by contacting our data protection officer at cs@yougarden.com or write to us at, You Garden, PO Box 1468, PETERBOROUGH, PE1 9XL. You can also call us on 0844 6 569 569 (Calls cost 5p plus your network access charge) . You may continue to receive mailings for a short period while your request is dealt with.

Keeping information:

Once your personal data is collected, the amount of time we retain it only for as long as reasonably necessary including for purposes such as guarantees, reporting requirements and legal obligations. The only exceptions to this are where the law requires us to hold your personal information for a longer period or delete it sooner if you exercise your right to have the information erased.

Your Legal Rights:

For further details on your rights please visit the Information Commissioners website. https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

No Fee Usually Required:

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What We May Need From You:

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit To Respond:

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Cookies:

We do use cookies, but once again, only in accordance with current legislation and best practice guidelines - the cookies contain no personal data about you. You will always have the opportunity to opt out of any of our marketing activity. You can also opt out of any third party marketing activity too. We do not hold personal data about you without your consent. It will always be the personal data you provide so should be accurate and up to date, but if you would like to see it let us know and we will send you a copy of what we hold. If there are any inaccuracies in the information we hold, let us know and we will correct it without delay. We only operate within the EEA (European Economic Area).

If at any time you have any queries or questions regarding our privacy policy or about your information specifically, please get in touch with us. You can email us at cs@yougarden.com.

Lawful Basis for Processing:

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Details of our Third-Party Cookies

For more information on YouGarden cookie use, please visit our cookie policy

DOUBLE GUARANTEE TO YOU:
1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
ALL MAJOR PAYMENTS ACCEPTED
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