We give you our assurance that we will protect your privacy. We will abide by current law (in particular with the General Data Protection Regulation and the Data Protection Act 2018) and will only use the information that we collect about you appropriately and lawfully.
The information we collect about you is necessary for us to take and process your order and also deal with any service related issues that may arise thereafter. We will also send you details of special offers and let you know about new products and services from time to time.
YouGarden will be the 'Data Controller' of your personal data you provide to us. This means YouGarden determines the way in which any personal data is processed.
Should you need to contact us please email us at firstname.lastname@example.org or write to us at, YouGarden, PO Box 637, York, YO26 0DQ. You can also call us on 0844 6 569 569.
When you order from us you provide personal information such as:
Please note that we will not keep a record of you Credit or Debit card on any of our systems.
To enable a more personalised website experience, we also gather information about the devices you use to access our sites (desktop, tablet, mobile) and this may include IP address. The cookies contain no personal information about you. Please see our Cookie Notice for more information.
Data protection regulations allow us to use and share your personal data where we have a proper reason to do so. We will occasionally share your data with carefully selected third parties with legitimate interest. If this ever becomes a problem for you and you would rather we ceased sharing your details, let us know and we will immediately stop. Those third parties who wish to send you marketing communications will fall into the following categories:
Retail: General stores, Home improvement, Fashion and clothing
Finance: Pensions, investments & savings
Insurance: Home, car, travel, pet, personal
Travel: Holidays, hotels, airlines
Lifestyle: Health & Wellbeing, fitness, media & publishing companies (e.g. Northern & Shell, Reach PLC, Radio Times, etc), Leisure
All third-party users of your data are legally required to adopt the best security measures to prevent unauthorised use of your data.
YouGarden only work with trusted partners who supply products and services on our behalf. All partners are subject to thorough security checks and hold the minimal personal information needed to fulfil the orders you place or provide a service on our behalf.
In order for you to receive your goods, YouGarden work with a number of delivery partners. Only limited information is passed to them in order to ensure delivery of your items.
YouGarden works with IT companies who are security checked and support our website and other business systems.
YouGarden work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.
YouGarden work with credible third party payment processing providers in order to securely take and manage payments.
If there are any inaccuracies in the information we hold, let us know and we will correct it without delay. We only operate within the EEA (European Economic Area).
To exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner's Office, which regulates the processing of personal data.
We would love to keep in touch with you and let you know about new products, special offers and exclusive promotions. When you first set up your account, we will ask if you want to receive this marketing information.
If you decide you do not want to receive this marketing information you can request that we stop by emailing email@example.com or write to us at, YouGarden, PO Box 637, York, YO26 0DQ. You can also call us on 0844 6 569 569. You may continue to receive mailings for a short period while your request is dealt with.
Once your personal information is collected, the amount of time it is retained is determined by several factors, such as use of data for guarantees and legal obligations. The only exceptions to this are where the law requires us to hold your personal information for a longer period or delete it sooner if you exercise your right to have the information erased.
For further details on your rights please visit the Information Commissioners website. www.ico.org.uk
In order to select an interesting voucher offer for you, we will transmit your pseudonymised hash value of your e-mail address and your IP-address in encrypted form to Sovendus GmbH, Moltkestrasse 11, D-76133 Karlsruhe (Sovendus) (Art. 6 par. 1 f GDPR). The pseudonymised hash value of your e-mail address is used to consider a possibly existing objection to receive offers from Sovendus (Art. 21 par.3, Art. 6 par. 1 c GDPR). The IP-address will be exclusively used for data security purposes and as a rule the same will be anonymised after seven days (Art. 6 Abs.1 f DSGVO). Furthermore, we will transmit order number, order value with currency, session ID, coupon code, and time stamp in pseudonymised form to Sovendus for billing purposes (Art. 6 Abs.1 f DSGVO).
If you are interested in a voucher offer of Sovendus, while there is no objection existing to receive such offers, and if you click on the voucher banner, we will transmit your form of address, your name and your e-mail