Join the Team at YouGarden!

Thank You for your interest in working with us. We currently have the following vacancies

We firmly believe that gardening really is for everyone however big or small your plot. As a team of keen gardeners ourselves, with over 100 years' horticultural experience between us, we are totally committed to making sure you receive great quality products, supported by the service you deserve, delivered 'nursery fresh' in a timely way and all at great value for money!

Customer Service Assistants (Temporary Contract)
Head Office, Market Deeping

The Role

As a Customer Service Assistant at You Garden, you will have gained experience working in an office-based Customer Service role, dealing with customer queries predominantly via email. You will be used to using back office systems to update and process customer orders.

This is a temporary, zero-hour contract for 2-4 months and is likely to be between 25 – 48 hours per week, between Monday to Sunday depending on the needs of the business. Longer term contracts may be available for the right person.

You should be pro-active, flexible , be able to work some weekend days and early evenings on a rota basis, and with a great work ethic and a keen eye for detail. You should always be able to demonstrate empathy and a desire to please customers yet maintain the interests of the business. Excellent written communication skills are essential and you need to be a good ‘team player’. Horticultural knowledge would be an advantage.

Duties and Responsibilities (These will include but not be limited to):

  • Resolving customer queries and complaints by email using a helpdesk ticket system
  • Handling Customer Service duties for our key clients and marketplaces
  • Processing orders
  • Reactivating club members with outbound calls
  • Other administrative duties as necessary

What we'd like from you

Qualifications and experience:

  • Excellent work ethic
  • Ability to work under pressure
  • Good attention to detail
  • Strong written and verbal communication skills
  • Team player
  • Fast learner
  • Good IT skills – incl. basic understanding of MS Outlook, Word and Excel
  • Knowledge of Zendesk or Freshdesk an advantage

Benefits package:

This role comes with a competitive salary dependent on experience. We offer 20 days annual leave plus Bank Holidays (Pro-rata for this contract), free parking and excellent staff discount.

Salary

Salary: £9.00 per hour.

COVID-19 considerations:

We are a Covid-secure business with appropriate mitigating procedures in place to keep our employees safe. You will be expected to wear a face covering at appropriate times.

To apply for this position, please email apply@yougarden.com along with your full CV and covering letter.

Packhouse Supervisor
Gedney Hill Nursery, Lincolnshire

The Role

As a Packhouse Supervisor, you'll be:

  • Responsible for managing a small team of experienced and professional staff
  • Dedicated to providing a first-class service to our customers
  • Meeting strict deadlines and reducing costs
  • Coordinating activities within areas under your responsibility
  • Adaptable and flexible in your approach.
  • Completing daily reports relating to production and performance
  • Learning and enforcing all product specs and safety protocols (including COVID-related procedures) in the packhouse
  • Assisting with completions of all forms (disciplinary action, incident forms etc).

The role will operate across a number of shifts with weekend working during our peak season

What we'd like from you

Personal Qualities:

  • Ability to work independently.
  • Team player.
  • Positive, ‘can do’ attitude.
  • Attention to detail.
  • Reliable.
  • Self-motivated.
  • A willingness to learn.

Must Haves:

  • A minimum of 3 years’ experience of operating in a supervisory capacity.
  • Experience of working within a fast paced, highly pressurised warehouse and distribution environment.
  • A qualification and/or knowledge of LEAN management techniques.
  • Good IT systems knowledge and skills including word and excel.
If you thrive on leading a successful team that consistently delivers in a fast-paced environment and enjoy being kept busy, then don’t delay - we want to hear from you today!

Salary

Salary: £20,000.00-£25,000.00 per year depending on experience.

To apply for this position, please email apply@yougarden.com along with your full CV and covering letter.

DOUBLE GUARANTEE TO YOU:
1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
ALL MAJOR PAYMENTS ACCEPTED