Join the Team at YouGarden!
Thank You for your interest in working with us. We currently have the following vacancies
We firmly believe that gardening really is for everyone however big or small your plot. As a team of keen gardeners ourselves, with over 100 years' horticultural experience between us, we are totally committed to making sure you receive great quality products, supported by the service you deserve, delivered 'nursery fresh' in a timely way and all at great value for money!
The Role
The Warehouse Supervisor plays a critical and integral role in supporting the dispatch function at YouGarden. Day to day, you’ll be:
- Assisting the Warehouse Manager in maintaining the smooth operation of the warehouse in a fast-moving environment, where you’ll be responsible for the management of people within the warehouse function.
- Ensuring that the company's targets and objectives are met to meet customer SLA requirements, and that staff comply with health, safety and standard operating procedures.
- Responsible for housekeeping standards and continuous improvement within the warehouse supporting LEAN process and continuous improvement.
What we'd like from you
- Minimum 3 years' experience of operating in a supervisory capacity within a fast paced, highly pressurised warehouse and distribution environment.
- Qualification and/or knowledge of LEAN management techniques.
- Good IT systems knowledge and skills including word and excel.
- A knowledge of plants would be an advantage.
Salary
Salary will depend on experience.To apply for this position, please email apply@yougarden.com along with your full CV and covering letter.
The Role
The Customer Service Supervisor plays a critical and integral role in providing an effective at YouGarden. Day to day, you’ll be:
- Upholding our market-leading standards of integrity and service in all aspects of the role
- Providing a point of contact for our call centre
- Managing a small CS team
- Preparing weekly management and CS reports
- Approving invoices
- Resolving customer queries and complaints by email, post and telephone
- Handling Customer Service duties for our key clients and marketplaces
- Engaging proactively with couriers and other key suppliers to resolve customers’ issues
What we'd like from you
The ideal candidate will have experience working in a similar Customer Service role. You should be career-focused, with a strong desire to develop within the business over the long term.
You should be pro-active, flexible and with an outstanding work ethic and a keen eye for detail. You should be able to demonstrate empathy and a desire to please customers yet maintain the interests of the business at all times. You will, of course, have excellent written and verbal communication skills and be a good team player.
Salary
Salary commensurate with experience.
To apply for this position, please email apply@yougarden.com along with your full CV and covering letter.
