Join the Team at YouGarden!

The Role

As a Customer Service Assistant at You Garden, you will have gained experience working in an office-based Customer Service role, dealing with customer queries predominantly via email. You will be used to using back office systems to update and process customer orders.

This is a temporary, zero-hour contract for 2-4 months and is likely to be between 25 – 48 hours per week, between Monday to Sunday depending on the needs of the business. Longer term contracts may be available for the right person.

You should be pro-active, flexible , be able to work some weekend days and early evenings on a rota basis, and with a great work ethic and a keen eye for detail. You should always be able to demonstrate empathy and a desire to please customers yet maintain the interests of the business. Excellent written communication skills are essential and you need to be a good ‘team player’. Horticultural knowledge would be an advantage.

Duties and Responsibilities (These will include but not be limited to):

• Resolving customer queries and complaints by email using a helpdesk ticket system
• Handling Customer Service duties for our key clients and marketplaces
• Processing orders
• Reactivating club members with outbound calls
• Other administrative duties as necessary

What we'd like from you

Qualifications and experience:

• Excellent work ethic
• Ability to work under pressure
• Good attention to detail
• Strong written and verbal communication skills
• Team player
• Fast learner
• Good IT skills – incl. basic understanding of MS Outlook, Word and Excel
• Knowledge of Zendesk or Freshdesk an advantage

Benefits package:

This role comes with a competitive salary dependent on experience. We offer 20 days annual leave plus Bank Holidays (Pro-rata for this contract), free parking and excellent staff discount.

Salary

Salary: £9.00 per hour.

COVID-19 considerations:

We are a Covid-secure business with appropriate mitigating procedures in place to keep our employees safe. You will be expected to wear a face covering at appropriate times.

To apply for this position, please email apply@yougarden.com along with your full CV and covering letter.

The Role

As a Packhouse Supervisor, you'll be:

• Responsible for managing a small team of experienced and professional staff
• Dedicated to providing a first-class service to our customers
• Meeting strict deadlines and reducing costs
• Coordinating activities within areas under your responsibility
• Adaptable and flexible in your approach.
• Completing daily reports relating to production and performance
  
• Learning and enforcing all product specs and safety protocols (including COVID-related procedures) in the packhouse
• Assisting with completions of all forms (disciplinary action, incident forms etc).

The role will operate across a number of shifts with weekend working during our peak season

What we'd like from you

Personal Qualities:

• Ability to work independently.
• Team player.
• Positive, ‘can do’ attitude.
• Attention to detail.
• Reliable.
• Self-motivated.
• A willingness to learn.

Must Haves:

• A minimum of 3 years’ experience of operating in a supervisory capacity.
• Experience of working within a fast paced, highly pressurised warehouse and distribution environment.
• A qualification and/or knowledge of LEAN management techniques.
• Good IT systems knowledge and skills including word and excel.

If you thrive on leading a successful team that consistently delivers in a fast-paced environment and enjoy being kept busy, then don’t delay - we want to hear from you today!

Salary

Salary: £20,000.00-£25,000.00 per year depending on experience.

To apply for this position, please email apply@yougarden.com along with your full CV and covering letter.