Join the Team at YouGarden!

The Role

As a Customer Service Assistant at You Garden, you will have gained experience working in an office-based Customer Service role, dealing with customer queries predominantly via email. You will be used to using back office systems to update and process customer orders.

This is a temporary, zero-hour contract for 2-4 months and is likely to be between 25 – 48 hours per week, between Monday to Sunday depending on the needs of the business. Longer term contracts may be available for the right person.

You should be pro-active, flexible , be able to work some weekend days and early evenings on a rota basis, and with a great work ethic and a keen eye for detail. You should always be able to demonstrate empathy and a desire to please customers yet maintain the interests of the business. Excellent written communication skills are essential and you need to be a good ‘team player’. Horticultural knowledge would be an advantage.

Duties and Responsibilities (These will include but not be limited to):

• Resolving customer queries and complaints by email using a helpdesk ticket system
• Handling Customer Service duties for our key clients and marketplaces
• Processing orders
• Reactivating club members with outbound calls
• Other administrative duties as necessary

What we'd like from you

Qualifications and experience:

• Excellent work ethic
• Ability to work under pressure
• Good attention to detail
• Strong written and verbal communication skills
• Team player
• Fast learner
• Good IT skills – incl. basic understanding of MS Outlook, Word and Excel
• Knowledge of Zendesk or Freshdesk an advantage

Benefits package:

This role comes with a competitive salary dependent on experience. We offer 20 days annual leave plus Bank Holidays (Pro-rata for this contract), free parking and excellent staff discount.

Salary

Salary: £9.00 per hour.

COVID-19 considerations:

We are a Covid-secure business with appropriate mitigating procedures in place to keep our employees safe. You will be expected to wear a face covering at appropriate times.

To apply for this position, please email apply@yougarden.com along with your full CV and covering letter.

The Role

As a Team Leader, you'll be:

• Leading a small team of packhouse employees and agency staff
• Working alongside other nursery and packhouse employees to supervise and motivate
• Completing daily reports relating to production and performance
• Learning and enforcing all product specs and safety protocols in the packhouse
• Report any employee problems to the line supervisor

The role will operate across a number of shifts with weekend working during our peak season

What we'd like from you

Personal Qualities:

• Ability to work independently
• Team player
• Positive, ‘can do’ attitude
• Attention to detail
• Reliable
• Self-motivated
• A willingness to learn

Must Haves:

• Experience of working within a fast paced, highly pressurised warehouse and distribution environment
• A qualification and/or knowledge of LEAN management techniques
• Good IT systems knowledge and skills including word and excel

If you thrive on leading a successful team that consistently delivers in a fast-paced environment and enjoy being kept busy, then don’t delay - we want to hear from you today!

Salary

Salary from £9.50/hr

To apply for this position, please email apply@yougarden.com along with your full CV and covering letter.

The Role

• Planning and delivering a web content strategy via a calendar that is continually reviewed and adapted to drive high engagement across agreed online platforms and audiences
• Serving as editor-in-chief for all online content to ensure it meets the agreed quality, clarity and consistency of production and messaging
• Collecting, monitoring and analysing social and website metrics such as Google Analytics, to assess and report the performance and effectiveness of campaigns against agreed objectives, and to make improvements accordingly
• Search Engine Optimisation (Website)
• Improving the customer experience
• Analyse and document current web performance to report on areas of focus and improvement in the future.
• Requirement to comply with Data Protection Policies and procedures.
• Paid advertising: Whilst not accountable for paid advertising you will have extensive knowledge of it, and you understand the value of digital marketing to an organisation. You understand the key performance metrics and will push your team to evaluate each activity to improve our advertising creative in the future.
• Respond to and troubleshoot all website issues.

What we'd like from you

Knowledge, Skills & Experience

• Over 3 years’ demonstrable experience.
• Commercially savvy, with the ability to judge which layout, copywriting and photography decisions are likely to add value and boost customer engagement and response.
• Excellent personal, written and verbal communication skills, as an integral part of the role involves liaising with internal colleagues and external agencies.
• A positive mind-set, always ready to overcome a challenge rather than see it as barrier.
• Extremely well organised, comfortable working in a fast-paced environment, coping well under pressure.
• A high attention to detail with a natural ability to proofread – able to spot errors and omissions that others may miss.
• Computer literate, proficient in the use of Microsoft Word and Excel.

Salary

Competitive, depending on Experience

To apply for this position, please email apply@yougarden.com along with your full CV and covering letter.