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Loropetalum EverRed Chinese Witch Hazel Loropetalum EverRed Chinese Witch Hazel Loropetalum EverRed Chinese Witch Hazel Loropetalum EverRed Chinese Witch Hazel Loropetalum EverRed Chinese Witch Hazel Loropetalum EverRed Chinese Witch Hazel Loropetalum EverRed Chinese Witch Hazel Loropetalum EverRed Chinese Witch Hazel Loropetalum EverRed Chinese Witch Hazel
Loropetalum EverRed Chinese Witch Hazel
Loropetalum EverRed Chinese Witch Hazel
Loropetalum EverRed Chinese Witch Hazel
Loropetalum EverRed Chinese Witch Hazel
Loropetalum EverRed Chinese Witch Hazel
Loropetalum EverRed Chinese Witch Hazel
Loropetalum EverRed Chinese Witch Hazel
Loropetalum EverRed Chinese Witch Hazel
Loropetalum EverRed Chinese Witch Hazel
Loropetalum EverRed Chinese Witch Hazel

Loropetalum 'EverRed' Chinese Witch Hazel

Glorious Winter leaf and flower colour.
Loropetalum 'EverRed' Chinese Witch Hazel - Rating
  440 Customer Reviews     Read Reviews
Perfect In Pots
Plant In Shade
Winter Hardy
  • This new, enhanced variety of Chinese Witch Hazel produces the most spectacular firework-like flowers for 6 whole months of the year!
  • Perfect for adding amazing autumn and winter interest to your garden when much else lies dormant.
  • It's great in containers and pots on the patio as it doesn't require a lot of space to grow and loves shade.
  • Slow growing and spreading it's a very easy shrub to maintain.
  • Supplied as a 2 year old plant in a 2L pot in leaf and ready to plant.
2L Potted - Item: 510306
Only £14.99
Club Price: £13.49 - Save: £1.50   Join Today!
Usually despatched within
3-5 working days.
Buy 2 or more for only
Only £9.99 (each)
Club Price: £8.99 - Save: £1.00   Join Today!
Usually despatched within
3-5 working days.
3 x 9cm - Item: (510507)
RRP £29.97
Deal Price £14.99
Save: £14.98 - 49%
Club Price: £13.49 - Save: £1.50   Join Today!
Currently Unavailable
1 x 13cm Pot - Item: (510581)
Only £9.99
Club Price: £8.99 - Save: £1.00   Join Today!
Usually despatched within
3-5 working days.

Product Description

An unsung hero of the garden, the ‘EverRed’ variety of Loropetalum, or Chinese Witch Hazel, enhances its beauty even more.

Perfect for autumn and winter colour in the garden, ‘EverRed’ has very deep magenta red ribbon-like flowers that erupt like sparklers for six whole months from October right through to March! The stunning flowers contrast against the deepest purple foliage that last all year round. 

Great in containers, it is slow growing and spreading so is very easy to manage and maintain. A great all-rounder, ‘EverRed’ is a shade lover that will thrive in gaps in beds and borders but it will also tolerate full sun if you want to plant up in a pot and place on the patio for a real feature!

Does best in cool, well-drained spots - avoid wet roots in winter.

What Is Supplied

Item 510306 supplied as:
Supplied as a 2 year old plant in a 2L pot, in leaf.
Item 510581 supplied as:
Supplied as an established plant in a 13cm pot, ready to pot on.

Plant Information

Top Tips

Avoid full sun and wet feet in winter.
Planting / Flowering Calendar
Best Time To Plant
When Your Plant Will Flower
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Fully Grown Plant dimensions (approx)
Plant Dimensions
100cm
100cm

Product Reviews

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I was not happy with my purchase but they immediately replaced it for me.
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The plant looked rather poorly but was replaced and this one looked Ok
Review Submitted: 15/12/2018 - 18:30:32
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My purchase was not as shown in the advertisement. When it arrived it looked as if the package had been thrown around. The plants were almost out of heir pots with compost loose in the packaging. One of the plants was broken.

I was very disappointed. I have planted on and hope there will be growth.
YouGarden Comments
It's disappointing to hear that the plants and delivery were not up to standard. Please do contact us at cs@yougarden.com if the plants are not flourishing as we want our customers to enjoy the plants. Emma at YouGarden
Review Submitted: 11/12/2018 - 10:47:25
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My second purchase arrived quite battered by delivery process. You garden customer service excellent and a replacement plant is being sent to me. Would not hesitate to recommend You Garden.
Review Submitted: 10/12/2018 - 17:45:16
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very happy with plant and delivery service
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plant was very happy and healthy
Review Submitted: 08/12/2018 - 11:34:47
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After placing an order on-line, I contacted Customer Services to advise that I would be away for the weekend and asked that they ensure the plant was not despatched until the Monday. I received a prompt a courteous reply confirming this would be okay. In accordance with my request, the plant was despatched on the Tuesday and received on the Thursday. Excellent service.
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Rated as 4 stars as a little disappointed with the size of the plant delivered. For a 2 year old 2 ltr plant I was expecting it to be a bit bigger.
Review Submitted: 07/12/2018 - 14:48:33
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Supplied healthier looking plants in a shorter time.
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Could have been better quality
YouGarden Comments
I'm sorry to hear these plants weren't up to our usual standard, please email some photos to CS@yougarden.com if you'd like us to take a look.

Chris
customer Service
Review Submitted: 06/12/2018 - 19:26:08
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Parcel arrived well packaged and on time
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First time ordering from You Garden and was very happy with the quality of the plants. Will definitely be ordering from them again
Review Submitted: 29/11/2018 - 11:41:01
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Plant arrived in good strong packaging, the plant was in good health without any breakages.
Review Submitted: 26/11/2018 - 16:30:49
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Fantastic service quick delivery great will recommend to friends and family.
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Lovely healthy plants great value
Review Submitted: 21/11/2018 - 08:48:24
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Received 2 lovely witch hazel ever red plants. Maybe the packing could of been a little better as the plants had room to move about and the soil came out into the bags around the pots .. a stick was used in each pot to try to stabilise.. but they rolled sideways as well.. doesn?t take away the quality of the plants though as they were potted up within the week..
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Great plants but could of been packed in a bit snugger package.
Review Submitted: 21/11/2018 - 21:31:48
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Very helpful and accommodating
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Disappointed that they Didnt have the 2L as advertised. Were sent 2 - 1L instead for same price but would rather of had the bigger plant. These were packed in same box and didn't travel well as one of the plants had emptied out of the pot when unpacked. Saying that both plants look healthy.
YouGarden Comments
I'm sorry to hear of your disappointment regarding the unavailable plant; I'm glad to hear however that healthy substitutes were received.

Chris
Customer Service
YouGarden
Review Submitted: 19/11/2018 - 08:37:17
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good delivery - plant in excellent condition
Review Submitted: 18/11/2018 - 08:55:02
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My plants arrived in lovely condition,have planted the following day.

Thank you
A. Chant.
Review Submitted: 18/11/2018 - 11:45:00
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Good, prompt service from them company. Plant much smaller than illustration and so quite disappointed with size of flowers. First plant not delivered ( Yodel said that they had delivered it by posting it through the letterbox!) and so had to reorder which was successful and speedy.
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Prompt service, poor delivery.
Review Submitted: 18/11/2018 - 12:52:34
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Excellent. The plant is healthy, it arrived when promised = who could ask for more!
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Very good. I'm very pleased with the plant - it is looking very healthy ion my balcony.
Review Submitted: 17/11/2018 - 06:55:57
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Good quality plant, delivered in good condition and in expected time scale.
Review Submitted: 17/11/2018 - 08:48:22
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All plants received in good order and good quality
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Good quality plants and well packed
Review Submitted: 17/11/2018 - 10:28:55
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It was as expected
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It was as expected, it is a nice plant
Review Submitted: 16/11/2018 - 07:59:46
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rapid delivery, well packaged. recommend to all
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excellent plant in great condition
Review Submitted: 16/11/2018 - 09:04:57
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THIS IS THE 4th. TIME I HAVE BOUGHT FROM THEM AND EACH TIME THE PLANTS HAVE BEEN WELL PACKAGED, IN GOOD CONDITION AND HAVE SUCCESSFULLY GROWN
Review Submitted: 16/11/2018 - 09:17:08
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As before, very good service with quality plants. I would certainly recommend this company.
The tracking service for delivery is particularly useful.
Review Submitted: 16/11/2018 - 10:12:05
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The product seems to be O.K. but the packing and delivery service were somewhat lacking
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Th plant seemed to be in good condition
YouGarden Comments
Thank you for your feedback. If you'd like to forward details of any packing issues to CS@yougarden.com we'll be happy to use them to improve our service in future.
Review Submitted: 16/11/2018 - 12:09:52
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Good communication throughout, keeping me up to date on my order
Review Submitted: 16/11/2018 - 15:21:48
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WHEN MY LOROPETALUM WAS RECEIVED DAMAGED E-MAILED YOU GARDEN AND SENT A NEW ONE IMMEDIATELY WITH NO QUIBLING..EXCELLENT SERVICE
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I,VE ONLY HAD THE PLANTS (INCLUDING THE FIRST DAMAGED ONE)
THAT I GAVE SOME "FIRST AID" A FEW DAYS BUT BOTH LOOK FINE
Review Submitted: 12/11/2018 - 14:39:53
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Laid on their side for transit not considered a good idea. Plants survived but compost spilt.
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Plants in good condition, still to be planted due to gusty windy weather.
Review Submitted: 11/11/2018 - 14:12:50
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As always, excellent service
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Interesting plants, can't wait to see them grow
Review Submitted: 11/11/2018 - 06:22:32
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The advertised special offer for 3 chinese witch hazels was not available, with no good reason given.
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The 2 witch hazel plants were very small, not bushy as advertised, nor were they in flower, as pictured, and do not look likely to flower in the near future. One plant was for a friend. I feel embarrassed and very disappointed. I had a chinese witch hazel some years ago, and it was a sturdy little plant and flowered almost continuously.
YouGarden Comments
Thank you for your feedback. The loropetalum's flowering period is October to March, so there's no need to be concerned at the moment. Unfortunately stocks of the set of 3 plants in 9cm pots were exhausted; please accept my apologies for this disappointment.

Chris
Customer Service Executive
Review Submitted: 10/11/2018 - 18:28:54
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Very good service very quick
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Two lovely plants
Review Submitted: 10/11/2018 - 08:31:09
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Plants arrived well packed and in good condition.
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Attractive healthy plant.
Review Submitted: 09/11/2018 - 09:02:38
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Fast delivery, excellent service
Review Submitted: 07/11/2018 - 11:31:08
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Really helpful staff, I ordered but wanted to delay the order arriving and guarantee when it did arrive as that would be the only time I could receive the order.
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As these flower in the winter they came in full bloom. Really pleased with them.
Review Submitted: 07/11/2018 - 08:00:14
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Service, communication and delivery next day after notice of posting, all excellent.
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I ordered 2 plants, one was excellent , One was ok
Review Submitted: 07/11/2018 - 19:56:59
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very efficient prompt service and the plants arrived earlier than I thought they would.
Review Submitted: 06/11/2018 - 12:34:01
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The service was first class I would use them again.
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The product was very good
Review Submitted: 05/11/2018 - 09:16:54
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Would have been excellent, but driver did not leave plants on first visit, as we were out, even tho I had left a message on order form , to leave under carport .So plants look a little tiered, hope they will survive, as they had been on van two days.
Review Submitted: 04/11/2018 - 00:34:03
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Good service and rapid response to queries. Quibble free replacement of damaged plant
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Poorly packaged - packed horizontally instead of vertically - one plant damaged (replaced) and 2 had lost their compost. Currently not looking too healthy but time will tell. Not "2L" as indicated here!
Review Submitted: 03/11/2018 - 10:51:06
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Well established plants delivered. Well packaged and delivered before the estimated date. Would have no hesitation recommending this seller. Happy customer. Thank you!
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Healthy and well established.
Review Submitted: 03/11/2018 - 11:37:39
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Very good.
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Healthy little plants.
Review Submitted: 03/11/2018 - 08:38:16
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Very quick
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Very healthy
Review Submitted: 03/11/2018 - 10:10:19
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Very quick replacement for a plant damaged on arrival due to unsuitable packaging
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Healthy well packaged replacement plant but not "2L" as indicated.
Review Submitted: 03/11/2018 - 10:40:44
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The reason for this rating, is the packing of the plants, was yet again, poorly executed. They were packed horizontally, which meant, by the time they arrived a considerable amount of the compost was loose in the box instead of being in the plant pots.
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Plants were of good quality pity about the packing...see above
YouGarden Comments
My apologies that the plants were not packed more carefully - if this caused any damage which you've not yet contacted us about please do email us via cs@yougarden.com to allow us to address this for you.

Emma
Customer Service Executive
Review Submitted: 03/11/2018 - 10:35:53
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Excellent service and prompt delivery
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Plants arrived well packed and in good condition. I am very happy with my purchase and totally recommended.
Review Submitted: 02/11/2018 - 10:05:49
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very pleased
Review Submitted: 02/11/2018 - 09:38:32
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Items arrived in very good state, packing excellent and service cannot be faulted.
Review Submitted: 02/11/2018 - 16:21:33
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Order received as promised.
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Both plants safely packed and in good condition.
Review Submitted: 02/11/2018 - 07:02:18
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As always prompt delivery. Plants and shrub are of a quality you can always rely on.
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Superb plants healthy as I have always found
Review Submitted: 01/11/2018 - 08:04:38
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Plants always arrive in good condition and reasonably priced.
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I hope it will be excellent due to time if year it's not at its best yet.
Review Submitted: 01/11/2018 - 21:02:36
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Packaging was first class and very speedy delivery. Have no hesitation in recommending You Garden.
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Plants arrived in perfect condition ....very impressed.
Review Submitted: 01/11/2018 - 00:18:08
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Customer service was fine.
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Plants looked good but time will tell.
Review Submitted: 01/11/2018 - 21:26:27
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Every time I've ordered from this supplier everything has been perfect
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Goods received from this supplier have always been well packaged, good quality and arrived on time
Review Submitted: 01/11/2018 - 09:18:44
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My second purchase and was very pleased with ever
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Planted it immediately and looking after it fingers crossed it will be OK and looking forward to it maturing
Review Submitted: 01/11/2018 - 15:47:03
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Very pleased with the shrubs
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100%.
Many thanks.
Barry
Review Submitted: 01/11/2018 - 10:16:41
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Excellent delivery and service
Review Submitted: 01/11/2018 - 09:03:07
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Very quick turn round of my order
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The plant is fine. Alive and well. BUT it looks as though it was plug grown and only just transferred to a 2litre pot. No substantial root growth. That's fine if it thrives, but not the best value for 12.99. I'd hesitate before buying from My Garden again.
Review Submitted: 29/10/2018 - 07:41:55
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Easy to use, and quite fast service.
However packaging and delivery is bad, plants on all items from your company are tipped over and out of their pots.
Part of this is probably due to courier throwing package around instead of handling with care (yes I did witness this on one occasion).
YouGarden Comments
My apologies that it seems the courier didn't take more care with your parcel but trust the plants should recover with all due care. Our guarantee is there for your reassurance though should there be any further problems.

Emma
Customer Service Executive
Review Submitted: 29/10/2018 - 07:47:11
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very good customer service was kept up to date with delivery
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arrived in good condition very happy with my purchase
Review Submitted: 28/10/2018 - 18:55:25
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Good service, well packed and quick delivery.
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Arrived in excellent condition
Review Submitted: 28/10/2018 - 09:00:40
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Very pleased with the company and the service.
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Product very good..Really pleased with it.
Review Submitted: 28/10/2018 - 23:43:16
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Good service
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Seem like good quality plants
Review Submitted: 28/10/2018 - 08:06:44
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Excellent service delivered within 3 days of order and plants well packed
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healthy plant seems ok in pot
Review Submitted: 28/10/2018 - 13:57:53
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Good variety of plants
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Healthy plants
Review Submitted: 28/10/2018 - 07:39:25
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Was not impressed plants arrived in a terrible condition out of their pots and broken in some places
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Not impressed plants arrived in terrible condition out of their pots and broken
YouGarden Comments
We were so sorry to hear what happened and of course replied to your email this afternoon to fully address this for you. My sincere apologies.

Emma
Customer Service Executive
Review Submitted: 28/10/2018 - 10:06:07
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The plant was easy to find and to order. It arrived in good time, was well packed and was it a healthy condition.
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The plant was well packed , and in quite good condition after its journey. It has been repotted and is doing well. Thanks.
Review Submitted: 28/10/2018 - 14:57:51
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I love yougarden and am very pleased that I found them. (Can't remember how I did, possibly an ad in the Telegraph?) Great plants and very speedy delivery.
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I would have given an Excellent in both categories, but I was not impressed with the packaging. The plants were well protected by air sacks, but the marking on the outside of the package saying which way up to keep it meant that they were dispatched and kept lying down, which resulted in half the compost coming out of the pots.
Review Submitted: 28/10/2018 - 10:57:53
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Great plants and service
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Healthy plant
Review Submitted: 28/10/2018 - 07:11:26
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First class service and fast delivery. Everything well packaged
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Healthy shrubs delivered in first class packaging without any damage
Review Submitted: 28/10/2018 - 17:49:10
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All arrived neatly packed. Impressed.
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One of the branches were broken on arrival. More delicate than I thought it would be.
Review Submitted: 27/10/2018 - 18:51:36
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Very good service
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7
Review Submitted: 27/10/2018 - 08:15:19
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See belown
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Very helpful staff, very knowlegable
Review Submitted: 27/10/2018 - 13:17:08
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Very quick delivery. Happy with everything.
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Plant looks very healthy and can?t wait to see it?s progress.
Review Submitted: 27/10/2018 - 18:10:38
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Website was easy to browse. Delivery was well within time stated.
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Healthy plant just hope it grows well in my garden.
Review Submitted: 27/10/2018 - 06:46:05
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Efficient ordering and delivery service.
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Lovely healthy quality plant well packed and good instructions for care. Exvellent
Review Submitted: 27/10/2018 - 08:16:03
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Very good service and excellent plants Thank you
Review Submitted: 27/10/2018 - 06:04:31
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Beatiful plant, exactly as described in healthy condition. Quick delivery.
Review Submitted: 27/10/2018 - 06:57:19
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Keep to their life time guarantee with no hesitation and replaced in quick time
Review Submitted: 27/10/2018 - 12:23:45
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I have never received bad service from You Garden, their products are of excellent quality and prices very reasonable
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The plants arrived well packed and look really strong and healthy, hope I do them justice in looking after them!
Review Submitted: 27/10/2018 - 09:50:16
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Prompt delivery in good condition
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Healthy plants
Review Submitted: 27/10/2018 - 07:46:19
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Good quality and well packed and delivered
Review Submitted: 27/10/2018 - 07:28:06
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Good Service - plants delivered on time !
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Good quality plants !
Review Submitted: 27/10/2018 - 11:00:42
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Damage found with the plants when found, however they had been dropped over our 6ft.back gate and were found by chance. No card left through the letter box as our other couriers tend to do. Not impressed !!
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Due to the damage some tidying up of the foliage was needed, but they should survive.
YouGarden Comments
We were very sorry to hear that more care wasn't taken by the courier. Should the plants not fully recover with all due care please contact cs@yougarden.com to allow us to send replacements thank you.

Emma
Customer Service Executive
Review Submitted: 27/10/2018 - 05:57:54
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I have planted the Chinese Witch Hazel in a border with Wellbeing roses (yellow) and a miniature potentilla. Some of the bulbs are also in that border and I have other plans for the remaining bulbs. The C.W.H. Looks very healthy and happy.
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As above.
Review Submitted: 26/10/2018 - 18:31:36
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Very good service, delayed delivery to suit us then very prompt.
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Looks very healthy plant ????We kepp it that way
Review Submitted: 26/10/2018 - 08:10:42
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Good service arrived on the day it had given me.
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They are in the garden and look well. I look forward to seeing them when they grow up.
Review Submitted: 26/10/2018 - 10:19:38
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Kept updated and arrived fairly quickly considering the distance they had to travel.
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They were slightly battered when they arrived. I suspect the post office/carrier weren't as gentle as they could have been and they certainly weren't kept the right way up. That said, they are still alive as I type so I'm hopeful.
Review Submitted: 26/10/2018 - 14:19:33
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Plants packaged lying down, so came out of pots. Complained and they were repaced, but still lying down in packaging! Won't risk ordering from them again.
YouGarden Comments
I'm very sorry to hear that there was a packing issue with your plants. We trust they're now planted up and thriving but if you need further help please do get in touch again.

Emma
Customer Service Executive
Review Submitted: 26/10/2018 - 10:30:34
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Plants arrived well packaged.
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Good healthy plant, very pleased.
Review Submitted: 26/10/2018 - 07:12:14
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Apparently I ordered the wrong number and size of plants , this was rectified by you at no further cost to myself . Thank you . :-) .
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These plants arrived in good order , however my partner who does not live with me ordered the same ones for her pots and hers were twice the size of mine !. Sue Wood, 66, Reedsdale Gardens....
Review Submitted: 26/10/2018 - 11:49:38
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Pleased with service
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Seems to be just what I wanted
Review Submitted: 25/10/2018 - 16:01:27
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Very good transaction.
Review Submitted: 25/10/2018 - 09:38:59
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Very good telephone ordering
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Plant arrived in good order and is a very strong sturdy plant.
Review Submitted: 22/10/2018 - 09:04:40
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Polite, friendly, efficient - very please Do!
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Arrived well packaged and therefore in good condition! Now waiting for results!
Review Submitted: 22/10/2018 - 11:43:33
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Fast and efficient
Review Submitted: 21/10/2018 - 21:42:14
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i thought the service, and speed of delivery was good. only one minor gripe was the delivery charge itself. other than that would buy from again.
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everything i ordered arrived in good condition, and well packed. nothing damaged.
Review Submitted: 21/10/2018 - 05:50:37
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Prompt, decent sized plants avail;able
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Good size, well packed, healthy
Review Submitted: 20/10/2018 - 08:04:38
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Easy to use website will definitely use again
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This was the second time I have ordered the first were two small trees and this time a small shrub ...it was well packed and in great condition...the item arrived within the time limit
Review Submitted: 20/10/2018 - 06:56:08
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Plant arrived in a few days after ordering. Thank you.
Recommend ?You Garden? and would use again.
Product:
Contents disturbed from pot and one stem broken away.
Signs of rough handling; misshapen/dented cardboard box.
YouGarden Comments
I'm sorry to hear this - if you'd like to send us a few photos we'll be happy to address these problems for you.

Chris
Customer Service Executive
Review Submitted: 20/10/2018 - 00:21:00
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..
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..
Review Submitted: 20/10/2018 - 18:59:59
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Good
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Good
Review Submitted: 20/10/2018 - 07:22:34
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Healthy plants, well packed and arrived soon after ordering. Definitely the best plants I've had by post. Have already placed another order.
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Very healthy, quite bushy, better than I expected
YouGarden Comments
I'm glad to hear we've exceeded your expectations on this occasion!

Chris
Customer Service Executive
Review Submitted: 20/10/2018 - 23:18:11
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Fast, efficient service = thanks
Review Submitted: 19/10/2018 - 05:51:50
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Excellent service from ordering to delivery. Kept me informed every step of the way.
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Plants well packed and in good condition when delivered. Looking very good now they are potted up.
Review Submitted: 19/10/2018 - 13:38:22
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Arrived on time and intact.
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Replanted think its taken ok.
Review Submitted: 18/10/2018 - 13:02:21
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Have rayed as excellent although original plant was damaged due to inadequate packaging it was replaced promptly, without hassle.
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Replacement was a really healthy plant - original was too but arrived damaged.
Review Submitted: 18/10/2018 - 11:03:57
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Arrived in good time and in good condition
Review Submitted: 18/10/2018 - 20:35:27
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the delivery service was excellent just 3 days to arrive
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the plant was in good condition and a reasonable size
Review Submitted: 18/10/2018 - 21:59:25
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fast delivery
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looks lovely
Review Submitted: 17/10/2018 - 18:37:32
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Wish I had known about you years ago.
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The people to whom I have sent these plants were impressed with the quality. So much so that two of them have now become members.
Review Submitted: 16/10/2018 - 10:28:09
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The plant arrived within a couple of days after ordering. It was in good condition and met my expectations.
Review Submitted: 15/10/2018 - 14:44:26
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Good service and delivered on time.
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Plant in exe?lent condition and well packed.
Review Submitted: 14/10/2018 - 06:10:23
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VERY SATISFIED
Review Submitted: 14/10/2018 - 15:59:14
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Plant arrived quickly and in good condition
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The various stems seem quite delicate. It looks healthy and although it has been in a sheltered position, it has been blown about by a strong wind. Should I tie it to the stake supplied? And would watering it with a dash of Tomorite assist it or is there another dressing I should use?
Review Submitted: 14/10/2018 - 16:20:02
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Every thing was fine.
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Tell you this time next year.
Review Submitted: 14/10/2018 - 22:01:07
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Delivery date emailed and arrived as promised
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Shrub arrived in beautiful condition
Review Submitted: 14/10/2018 - 14:35:14
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Arrived in good time and well packed.
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As far as I can tell in excellent condition - I am looking forward to see how 'it does'.
Review Submitted: 13/10/2018 - 13:12:45
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Very good service. Kept well informed of delivery.
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Plant in excellent condition.
Review Submitted: 13/10/2018 - 06:31:45
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very fast reply and delivery.
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nice size.looks to be in very good condition.
Review Submitted: 12/10/2018 - 11:07:36
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Speedy delivery
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Delivered perfect even got a flower blooming. Fragrant
Review Submitted: 12/10/2018 - 06:26:13
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Good service polite staff all was fine
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Plant was in good condition when it arrived and is flourishing
Review Submitted: 12/10/2018 - 08:25:29
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Delivery on time and in good condition.
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Excellent plant, looks a very good sample.
Review Submitted: 12/10/2018 - 21:20:09
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The service was excellent and delivery was very quick. Will definitely buy plants again from them.
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Plant arrived well packed, looking very healthy and strong rooted.
Review Submitted: 12/10/2018 - 07:25:35
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The plants arrived exactly as promised. They all seemed in good condition
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They were in fairly good condition but were less of a bush and more of a spindly leafy kind of thing. Hopefully they will grow more compact
Review Submitted: 12/10/2018 - 11:14:22
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Had a problem with Yodel delivery service leaving the parcel next door ( no one living there permanently). No note from Yodel. Some "Ever red" plants had vine weevil grubs but You Garden immediately sent larger replacements which arrived in 4 days. Again, Yodel(Wrexham) delivery man just dumped the parcel on step, didn't ring doorbell! Pleased with outcome however. The free replacements are healthy.
Product:
Healthy plant and look forward to seeing it flower next year
YouGarden Comments
I'm pleased to hear that you are happy with your plants - please accept my apologies on behalf of our courier.

Chris
Customer Service Executive
Review Submitted: 12/10/2018 - 14:24:42
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The service was excellent, and the plant arrived in good condition
Review Submitted: 12/10/2018 - 10:12:36
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Good quick service
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Plant was in very good condition.
Review Submitted: 12/10/2018 - 09:03:15
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Very efficient service
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The product was well established and arrived in good condition and was delivered promptly
Review Submitted: 11/10/2018 - 13:24:23
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arrived in suitable packaging within a few days
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advertised as in a pot. Silly me thought it would be in a pot suitable for leaving the plant in but it was just a cheap plastic plant pot so feel a bit misled. However, the plant is healthy and doing well in its 'proper' pot
Review Submitted: 11/10/2018 - 06:37:42
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Plant arrived in good condition
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Will have to see if it thrives!
Review Submitted: 11/10/2018 - 18:42:51
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Plant bought from Radio Times advert. Very quick efficient delivery.
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A lovely healthy looking plant, well packed with plenty of helpful information
Review Submitted: 11/10/2018 - 09:14:18
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Fast delivery.packed and supported well. Very pleased with items.
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Beautiful coloured leaves. Can't wait for flowers.
Review Submitted: 11/10/2018 - 06:09:30
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Arrived as expected
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Arrived in good condition
Review Submitted: 11/10/2018 - 10:23:19
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Very good
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Very good
Review Submitted: 11/10/2018 - 10:59:42
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The plant and bulbs arrived in good condition.
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Beautiful plant and looks healthy. We bought the plant and bulbs for our daughter who does so much for us. She is over the moon with both and loves the dark green leaves on the Loropetalum.
Review Submitted: 10/10/2018 - 16:38:44
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every thing as promised
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arrived in excellent condition
Review Submitted: 10/10/2018 - 08:46:26
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First time I have used You Garden and found the service excellent.
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Plants arrived well packed and as described, have re-potted them so will have to wait to see how they grow.
Review Submitted: 09/10/2018 - 16:22:57
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Arrived in very short order, very pleased
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Plants in situ and looking very good.
Review Submitted: 08/10/2018 - 10:58:04
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Service was first class.
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Plant was very healthy.
Review Submitted: 08/10/2018 - 17:13:51
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Safely delivered in accordance with delivery instructions three days after ordering.
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Looks good -now planted
Review Submitted: 08/10/2018 - 16:18:52
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As above
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As above
Review Submitted: 08/10/2018 - 20:22:08
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very quick delivery
Review Submitted: 08/10/2018 - 19:21:50
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Opposite to my previous order which never arrived the replacement was delivered within 5 days of dispatch and in good order. A nice surprise!
Review Submitted: 08/10/2018 - 12:55:41
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Fast delivery
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Healthy looking plant
Review Submitted: 08/10/2018 - 08:34:41
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Came the next day still moist and wet.
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In excellent condition and still adding colour to my garden.
Review Submitted: 08/10/2018 - 07:00:26
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Easy ordering and prompt delivery
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Product arrived heathy and as described
Review Submitted: 08/10/2018 - 08:28:54
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Very good,excellent delivery on time kept imformed and well packaged plantsl. Wish I had more space in garden their range of plants is very good
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Looks very healthy, container pot very clean
Review Submitted: 08/10/2018 - 09:06:37
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Have only recently started buying from YouGarden but have been more than satisfied with their service. Products always arrive promptly and are of good quality.
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Can't give it an excellent rating yet as have only recently received it, but if it is like their previous products I am sure it will deserve an excellent rating.
Review Submitted: 08/10/2018 - 13:50:04
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quick, efficient service
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plant arrived in excellent condition
Review Submitted: 07/10/2018 - 10:58:37
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I have had 2 larger plants before this so that is why I ordered again, very good service the first time but very disapointed this time, will think twice before I order again. Such a shame.
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I ordered 2 of the 2L only received one but 3cm ones were dispatched. The 2L plant was ok but pcked laying down, so when we got the plant out all the compost was out.
YouGarden Comments
Thank you for your feedback. I can confirm that your order was for 1 x 2L loropetalum and 3 x 9cm potted loropetalums - stocks of both sizes are available. I'm sorry to hear that the larger plant lost some compost in transit - please contact us again if you have concerns over its health.

Chris
Customer Service Executive
Review Submitted: 07/10/2018 - 09:07:19
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Excellent and quick
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Great size and specimen
Review Submitted: 07/10/2018 - 08:39:08
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good service
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good product
Review Submitted: 07/10/2018 - 15:20:58
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Easy to use website , excellent choice of plants etc & good value
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Arrived on time ,beautifully packed & in excellent condition ,very pleased with these unusual shrubs has put colour into a otherwise shady place in the garden.
Review Submitted: 07/10/2018 - 09:49:57
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Incident-free transaction. No problems.
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Well it's still alive but it's early days.
Review Submitted: 07/10/2018 - 20:41:40
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Fast and friendly service.
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Already showing growth.
Review Submitted: 07/10/2018 - 19:51:42
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The plant was received very quickly and arrived in good condition.
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The plant was as described in the advertisement.
Review Submitted: 07/10/2018 - 18:37:04
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Speedy service with very good packaging.
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Even though my plant arrived earlier than I expected (whilst I was away from home) it was in perfect condition despite not being opened for a week. Well done.
Review Submitted: 07/10/2018 - 13:05:23
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I was a bit worried that the item took a week to get to me and that it might have suffered. However it was in good condition and is thriving.
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Planted easily and is doing okay.
Review Submitted: 07/10/2018 - 05:43:51
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Very quick and efficient delivery
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Looks a very nice plant and in good condition hope it proves to be a good buy
Review Submitted: 07/10/2018 - 09:34:13
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Everything arrived quicker than expected and well packaged.
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Lovely looking forward to the flowers.
Review Submitted: 07/10/2018 - 08:15:53
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Polite and very informative
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Very good plants
Review Submitted: 07/10/2018 - 14:00:00
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First Class
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a very Healthy plant Thank you
Review Submitted: 07/10/2018 - 12:39:22
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No complaints
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Ditto
Review Submitted: 07/10/2018 - 10:12:11
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First order not impressed.
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So far so good.
Review Submitted: 07/10/2018 - 15:58:13
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I chose excellent -what more can i say-except as written below?
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Came well before I expected 2-3 days after ordered,well packaged and it is acclimatising before I plant it out!
Review Submitted: 07/10/2018 - 23:11:54
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Quick and efficient
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looks very nice have planted it in a tub. I hope it will cope with winter weather
Review Submitted: 07/10/2018 - 19:14:12
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Service is excellent and the plant arrived within 3 days.
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It looks a very healthy plant and I will definitely order other items.
Review Submitted: 06/10/2018 - 15:33:35
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Wonderful prompt service
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Arrived in tip top condition, a very healthy plant, would use this company again.
Review Submitted: 06/10/2018 - 13:51:50
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Delivered quicker than expected.
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Excellent product at very competative price. Thanks
Review Submitted: 06/10/2018 - 17:39:42
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Good ordering service. Mistake rectified immediately. Very pleasant
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Well packaged. All arrived in good condition and seem healthy
Review Submitted: 06/10/2018 - 19:52:44
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Prompt service with emailed updates.
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Arrived in good condition as very well packed.!
Review Submitted: 06/10/2018 - 10:04:05
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No issues with service of garden company but transit time seems to long
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plants arrived very dry, and one was damaged
YouGarden Comments
I'm sorry to hear this - if you email details to CS@yougarden.com we'll be happy to address any problems for you.

Chris
Customer Service Executive
Review Submitted: 06/10/2018 - 19:55:23
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Website easy to use. Fast delivery
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Excellent product
Review Submitted: 06/10/2018 - 08:09:24
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So easy to order and very speedy delivery
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Healthy plants although sadly 1was damaged . A quick phone call and a hassle free replacement was sent immediately.
Review Submitted: 06/10/2018 - 10:13:07
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Good service
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Very healthy
Review Submitted: 06/10/2018 - 09:07:17
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The plants and bulbs came quickly and were well packed. I haven't planed the bulbs yet but both plants look healthy and were the sort I would have picked from a garden centre myself.
Review Submitted: 06/10/2018 - 11:30:01
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Speedy delivery.
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Excellent quality and condition
Review Submitted: 06/10/2018 - 00:18:12
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Couldnt have asked for better service
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Very interesting plant which I hope blossoms like the illustration
Review Submitted: 06/10/2018 - 09:13:14
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Order came promptly , well wrapped plants with plenty of moisture
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Plants looked healthy and strong
Review Submitted: 06/10/2018 - 21:03:11
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OK
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OK
Review Submitted: 06/10/2018 - 22:26:32
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Lovely plant
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String healthy plant
Review Submitted: 06/10/2018 - 23:23:21
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Easy ordering, item received very quickly.
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Good size healthy looking plant.
Review Submitted: 05/10/2018 - 09:37:19
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Great prompt service.
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The plant is very healthy and is already flowering
Review Submitted: 05/10/2018 - 15:11:25
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Very fast delivery.
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Lovely little plant, looking forward to seeing it grow and flourish.
Review Submitted: 05/10/2018 - 11:45:03
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Goods arrived as promised and in good condition
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Look very healthy at moment, looking forward to the flowers coming
Review Submitted: 05/10/2018 - 21:41:45
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Quick and efficient service - easy to order on line
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Plants in very good condition - just hope the flowers come ok!!
Review Submitted: 05/10/2018 - 13:45:18
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very good
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very good
Review Submitted: 05/10/2018 - 08:12:08
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Very prompt service. Well packed plant.
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Looks in excellent condition on arrival.
Review Submitted: 05/10/2018 - 23:38:15
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Overall good service and received product very quickly.
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Overall disappointed with how the product package was received as very poor as plant arrived with broken stems
YouGarden Comments
I'm very sorry to hear this - please can you forward photos to CS@yougarden.com and we'll address this problem with our nursery.

Chris
Customer Service Executive
Review Submitted: 04/10/2018 - 14:11:19
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Thought the service was very good
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Very pleased with the plant I received thank you
Review Submitted: 04/10/2018 - 08:00:47
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Given that someone put the plant in the garage and it was only found yesterday it is in very good condition and is now being lovingly cared for.
FM
Review Submitted: 04/10/2018 - 08:56:30
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I was pleased to be able to follow the tracking and delivery. theshrub was even nicer than illusrated in the advert and in healthy condition.
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as above
Review Submitted: 04/10/2018 - 08:57:33
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Quick service
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Beautiful plant well packaged
Review Submitted: 04/10/2018 - 06:06:36
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Fast delivery
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Nice healthy plant
Review Submitted: 04/10/2018 - 07:03:19
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Every good pleased
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Very good pleased with the condition of the plant,would shop with you again
Review Submitted: 04/10/2018 - 09:20:41
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The plant that arrived was damaged and You Garden immediately replaced it, without quibble. The replacement plant arrived quickly and was beautiful.
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A good sturdy little plant, untried as yet with regard to its winter flowering.
Review Submitted: 04/10/2018 - 07:27:46
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First class delivery although the parcel was damaged, but apart from a few leaves off the plant seems ok.
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Cannot tell yet as it has not flowered yet
Review Submitted: 04/10/2018 - 08:44:52
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Great plant, Fast delivery. Great company. Excellent.
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Plant looks really good.
Review Submitted: 04/10/2018 - 14:52:48
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Very good
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plant arrived in good time and good condition. Well done
Review Submitted: 04/10/2018 - 09:47:45
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Arrived in good time. Good packaging
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Beautiful very ??
Review Submitted: 04/10/2018 - 10:34:14
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Most of the plants I've bought are still young but they look nice and sturdy.
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It looks a good sturdy plant so I'm sure it will be OK.
Review Submitted: 04/10/2018 - 14:41:14
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Delivered quickly and well packaged
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Good, healthy plant
Review Submitted: 04/10/2018 - 16:02:41
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No problems. The order went through very quickly without a hitch.
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The shrub arrived at my house in a condition comparable to having just been purchased from a garden centre. Often postal delivered plants take a bashing in the delivery chain, but not this time.
Review Submitted: 04/10/2018 - 18:37:48
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The delivery firm lost my plant but You Garden dealt with the problem very quickly and efficiently.
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Lovely plant, bigger than I expected and looking very health.
Review Submitted: 04/10/2018 - 16:28:10
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I was amazed at how quickly I received my plant and in perfect condition. Im not a great gardener but I do love a nice garden. The plant i purchased is just what my garden needed.

Thanks very much. I'll definitely order again.
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Just what I wanted
Review Submitted: 04/10/2018 - 06:08:10
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Very efficient , fast service, delivered in excellent condition . Thank you.
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Strong pretty red leaved bushes , quickly perked up as soon as they were planted. I am looking forward to seeing their flowers .....next year ?
Review Submitted: 04/10/2018 - 08:08:25
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Very prompt delivery, thank you.
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Very impressed with the standard and condition of plants ordered.
Review Submitted: 04/10/2018 - 07:32:39
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very efficient and friendly service
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plants arrived in good time and excellent condition
Review Submitted: 04/10/2018 - 17:35:47
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Good quality service.
Review Submitted: 04/10/2018 - 11:35:52
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Delivery and notices as promised.
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It was a very welcome Diamond Wedding present from my sister in law and I am really looking forward to some colour during the winter months.
Review Submitted: 04/10/2018 - 11:48:01
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Very quick delivery service.
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Tree was very well wrapped up. It is in a pot in the garden and looks very healthy.
Review Submitted: 04/10/2018 - 09:44:30
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easy to order by phone and quickly delivered
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looks fine but not enough time yet to see how it grows
Review Submitted: 04/10/2018 - 10:08:49
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Good customer service
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Plant arrived damaged due to poor packaging, however it was replaced without quibble.
Review Submitted: 04/10/2018 - 20:04:58
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ok
Review Submitted: 04/10/2018 - 07:15:29
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Most of the plants arrived in excellent condition, however one had branches torn by a plastic container of small plants which was on top of it in the package.
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ok but a bit crushed and some small branches torn off
Review Submitted: 04/10/2018 - 13:14:12
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Order dispatched 18/09/18 per Royal Mail - never received. Contacted you garden on 3 occasions by phone and they have now arranged to forward a replacement - won't hold my breath.
Product:
Difficult to do in view of the above.
YouGarden Comments
Please accept my apologies on behalf of Royal Mail - I can confirm that your replacement parcel is on its way to you.

Chris
Customer Service Executive
Review Submitted: 03/10/2018 - 09:58:46
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Brilliant
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Brillian
Review Submitted: 02/10/2018 - 13:19:43
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Found this company by chance in an advert in the T.V. Times. They were advertising a plant that had appeal so ordered it.
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Plant looks to be in good condition.
Review Submitted: 02/10/2018 - 16:31:39
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Well packed
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Decent size and seems healthy
Review Submitted: 01/10/2018 - 23:13:54
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Very pleased with the service. Didn't have to wait long from placing order for the plant to be delivered.
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Plant was in reasonable condition, just one leaf had bent over. However it is now in its pot on the patio - looking good!
Review Submitted: 02/10/2018 - 17:00:22
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will never buy plants from this company again.
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plant was in a terrible state when it arrived.
YouGarden Comments
Thank you for contacting us.

Please accept my apologies for the damaged plant received; I can see that one of my colleagues has already arranged a replacement for you.

Chris
Customer Service Executive
Review Submitted: 02/10/2018 - 15:08:45
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Very good service on the phone
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Smaller,than expected,
Review Submitted: 02/10/2018 - 16:11:48
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Very quick and professional service
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Plant arrived in good order.
Review Submitted: 02/10/2018 - 20:10:25
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I've orded from them before and each time I am pleased with the product and price.
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A very nice plant.
Review Submitted: 01/10/2018 - 12:03:40
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Only problem one of our plants was broken in transport by the courier,so only 2 out Of 3 plants ok , disappointed
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Two plants good one broken
Review Submitted: 01/10/2018 - 11:54:59
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Allways good service
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good plants and well grown
Review Submitted: 01/10/2018 - 11:24:43
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Prompt service
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Plants dry and shrivelled
YouGarden Comments
I'm sorry to hear this - please can you forward photos to CS@yougarden.com so we can look into this for you.

Chris
Customer Service Executive
Review Submitted: 01/10/2018 - 05:01:15
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Arrived on time
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Arrived when stated, and good quality plant.
Review Submitted: 01/10/2018 - 11:34:17
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Fast delivery
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But plant wasn?t packed very well a lot of soil had come out and one of branches broken
Review Submitted: 01/10/2018 - 03:16:16
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The plant arrived safely, although the box had taken a bashing.
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A very healthy plant.
Review Submitted: 01/10/2018 - 07:26:07
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The plant was so badly packed that the bottom of the box was open a
there was no tape on the bottom of the box and no packing around the plant, the soil was falling out off the pot we were lucky the plant survived. i
I did phone and complained considering they charged for postage and PACKING the person i spoke to said they would make a note of my complaint.have not hear anything about it..
Product:
considering the way it was packed it has recovered well .
YouGarden Comments
Please accept our apologies on behalf of our courier - if you have any concerns about the plant's health in future please be sure to let us know.

Chris
Customer Service Executive
Review Submitted: 01/10/2018 - 20:41:20
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Very pleased with the service.
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Smaller than expected but it will grow.
Review Submitted: 01/10/2018 - 08:22:36
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Website was good and service as promised.
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Good strong healthy plant that survived journey well.
Review Submitted: 01/10/2018 - 08:52:02
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Despite receiving a poorly packaged plant that was damaged in transit, the Customer Service team were excellent and I rapidly received a replacement without any fuss. Well done.
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Beautiful plant - exactly as described in the literature.
Review Submitted: 01/10/2018 - 08:50:06
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Plant delivered on time and we'll packaged , no problems.
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Seems to be very healthy.
Review Submitted: 01/10/2018 - 08:28:59
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Good support when ordering by phone, speedy delivery
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Well packaged . Plant in excellent condition
Review Submitted: 01/10/2018 - 14:23:08
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It was quick in being sent out and well packed for it?s long journey
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The plan came in exalent condision looking forward to seeing it flourish in the garden
Review Submitted: 01/10/2018 - 07:18:57
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Excellent Customer service.
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The plant looks good - now waiting for it to flower!
Review Submitted: 01/10/2018 - 16:55:49
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The plant arrived in good condition and with no damage
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At the moment healthy. I repotted it and it is in place waiting to flower as it is ready.
Review Submitted: 01/10/2018 - 06:29:10
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The plant we received was in beautiful condition and srrived well packed, thank you do much.
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The service was excellent.
Review Submitted: 30/09/2018 - 08:25:02
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Easy orderin












Very pleased with service easy to order fast delivery and plant healthy and well packed so received without damage
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Plant very healthy looking forward to it coming into flower to add colour to garden
Review Submitted: 30/09/2018 - 22:35:31
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Would have been excellent but there was a mix up over number of plants ordered so in original delivery only 2 of the 5 came; however, a phone call to the company soon rectified this & the remainder arrived safely yesterday.
Product:
Plants all look in very good condition - & I'm hoping to keep them that way as 4/5 are intended as Christmas presents!!
YouGarden Comments
Sorry to hear there was a problem, but I'm glad it was sorted out quickly for you.

Chris
Customer Service Executive
Review Submitted: 30/09/2018 - 16:30:23
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Plants great but we're delivered to the wrong address
Review Submitted: 30/09/2018 - 08:05:33
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Although your company couldn't be faulted, whichever company did the delivery left the parcel on it's side, even though "this way up" was on the box. The plant was tipped & earth had come out but I was able to save the plant.
Review Submitted: 30/09/2018 - 08:12:17
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Plant arrived in good time and in excellent condition.
Review Submitted: 30/09/2018 - 09:28:11
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Good communication. Item arrived on date specified. Would recommend this company.
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Plant well paced. Arrived in excellent condition and has transplanted well. Now growing in my garden having suffered no ill effects from the journey.
Review Submitted: 30/09/2018 - 04:45:41
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Lovely plant very pleased.
Review Submitted: 30/09/2018 - 08:00:19
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Very helpful when I phoned the order through
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Looks very healthy and a nice size
Review Submitted: 30/09/2018 - 10:11:35
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Arrived well packaged and on time. Liked the fact that a leaflet was included f o r help for gardeners who might n need m o re info on plants they are not familiar just arrived with
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Loved this plant. Will definitely be looking to get another. Such good quality and healthy plant. Beautiful deep rich foliage.
Review Submitted: 30/09/2018 - 11:02:48
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Easy to order, very quick delivery
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Plant has been transferred to a larger patio pot. Waiting to see what happens
Review Submitted: 30/09/2018 - 23:17:12
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arrived quickly
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very happy with my purchase
Review Submitted: 29/09/2018 - 14:40:44
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Beautifully packed.
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Exceeded my expectations, was expecting a few twigs, but lovely to see a tall plant with leaves!!!
Review Submitted: 29/09/2018 - 09:11:04
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Excellent service from ordering to receiving my order well done ?? one happy customer
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Excellent service from ordering to receiving my goods well done ?? one happy customer
Review Submitted: 29/09/2018 - 11:58:57
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Quick, efficent and helpful.
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well packaged and received in good condition.
Review Submitted: 29/09/2018 - 12:33:22
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Plants were in good condition and delivered in a reasonable time. What let the company down was the way the parcel had been packed at the nursery and the way the courier service had handled the parcel. There was no buffer packaging inside the parcel so the plants had moved around and the parcel had a corner dent which had split the box down one corner. I did report this to You Garden customer services and they made a note of my observations. No complaints - plants fortunately were OK.
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Lovely little plant and in good condition.
Review Submitted: 28/09/2018 - 16:45:07
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The first shrubs arrived in a terrible state - one upside down, another on its side and the third very small . But when I complained they were replaced very quickly and were better packed.
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The plant looks in good condition but I have yet to plant it out.
Review Submitted: 28/09/2018 - 06:08:48
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Service good
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Plant healthy looking - the same white spots as on a plant bought a few months ago, on the leaves but it survived the very hot weather and is growing well.
Review Submitted: 28/09/2018 - 07:48:12
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Delivered quickly
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Bit stragely but will proberley improve
Review Submitted: 28/09/2018 - 15:47:46
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Plant took quite a while to arrive and the package and plant were both slightly damaged.
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Have now potted the plant and it looks good
Review Submitted: 28/09/2018 - 06:38:15
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good service and excellent plant
Review Submitted: 28/09/2018 - 07:45:16
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Very efficient service and plant arrived in perfect condition
Review Submitted: 28/09/2018 - 21:48:49
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quick delivery,well protected packaging.
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love this even before the flowers appear.the leaves look lovely.
Review Submitted: 28/09/2018 - 16:14:30
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Good products,service and delivery
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A very healthy plant and safely delivered in good packing
Review Submitted: 28/09/2018 - 15:49:24
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Fast delivery,fair price.
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As expected.
Review Submitted: 28/09/2018 - 09:53:37
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Could not ask for better service
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Looking good at the moment.
Review Submitted: 28/09/2018 - 09:08:17
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Ok
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Not arrivef yet
Review Submitted: 28/09/2018 - 05:10:59
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Very good service
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A very sturdy plant well packed for delivery
Review Submitted: 27/09/2018 - 07:50:24
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Quick delivery and plant well packed
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Bright and strong looking plant cannot wait for it to flower
Review Submitted: 27/09/2018 - 23:09:30
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quick service
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plant in good condition and packed well
Review Submitted: 23/09/2018 - 06:27:37
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Very friendly, helpful and efficient staff. I will definitely use this company again.
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The item arrived within a couple of days, well packed and in excellent condition.
Review Submitted: 23/09/2018 - 10:28:15
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Great
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Great
Review Submitted: 23/09/2018 - 01:27:44
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I received an email, that the plants were dispatched on Friday, but the box arrived on Tuesday. However, all plants looked very fresh and healthy. Thank you
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Great looking. It should do well.
Review Submitted: 23/09/2018 - 11:03:56
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great service
Review Submitted: 22/09/2018 - 10:19:45
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Plant arrived well packed and on time thanks
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Good plant, exactly as promised
Review Submitted: 22/09/2018 - 08:20:18
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ok
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They have been planted and look fine
Review Submitted: 20/09/2018 - 07:58:59
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Good sized plant, arrived in good condition. Would buy from them again.
Review Submitted: 20/09/2018 - 07:31:23
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all plants were delivered in a very good condition, only to get them took a long time
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nice, healthy plants
Review Submitted: 18/09/2018 - 22:33:42
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No complaints whatsoever. All very smooth.
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Good quality
Review Submitted: 17/09/2018 - 09:11:09
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First shipment was dispatched before Bank Holiday and was consequently in transit for a week, plants received in a poor state but this was rectified by replacement
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replacements were good
Review Submitted: 15/09/2018 - 22:55:26
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They are easy to order from and they deliver quickly also the packageing is always excellent. Which means my plants arrive in good condition
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These are sturdy plants and are already in their containers
Review Submitted: 15/09/2018 - 09:41:34
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Excellent
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Excellent
Review Submitted: 13/09/2018 - 08:08:54
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Quick delivery and beautifully packed - thank you!
Review Submitted: 13/09/2018 - 07:43:50
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Very prompt.
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Surprised at how small the plants were, thought they?d be more advanced
Review Submitted: 13/09/2018 - 18:03:07
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As always, good service, plant well packed
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Lovely plant, appears to be healthy and strong
Review Submitted: 13/09/2018 - 16:03:12
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unfortunately I was in hospital when it arrived, so a member of the family opened it and watered it. It seems OK
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Considering ithad been in the packaging for several days, it seems alright.
Review Submitted: 13/09/2018 - 09:39:17
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Excellent customer service
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Item arrived in tiptop condition, very satisfied, thanks
Review Submitted: 13/09/2018 - 05:34:20
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Excellent choice
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Very good
Review Submitted: 13/09/2018 - 09:39:10
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No problems.
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Too soon.
Review Submitted: 13/09/2018 - 09:16:19
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Promt response to order. Very good service.
Thank you
Review Submitted: 13/09/2018 - 15:21:54
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Yougarden website does not respond . Cannot find when my outstanding orders will be delivered
YouGarden Comments
I can confirm that one of your orders is in transit, with the other anticipated to be dispatched later this week. I've not heard reports from anyone else regarding a problem with our website, but if you forward details to CS@yougarden.com we'll be happy to look into this.

Chris
Customer Service Executive
Review Submitted: 11/09/2018 - 20:44:24
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service was very good delivery in a couple of days
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plant in very good condition on receipt and looks good in my garden
Review Submitted: 10/09/2018 - 19:36:38
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item arrived in poor condition, it had been packed in the wrong box. ie: the arrows on the box saying this way up, meant the plant was transported on its side.
Product:
item broken in places but still alive. (just).
YouGarden Comments
Please accept my apologies for this packing error. Your plant is covered by our guarantee, so if you are concerned please forward some photos top CS@yougarden.com so we can assess it for you.

Chris
Customer Service Executive
Review Submitted: 10/09/2018 - 09:02:01
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Smooth ordering process
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The plants are not as described. Instead of creeping, up to 25cm high, they are already almost a metre tall and anything but creeping. Will you send the correct plant or were they wrongly described., in which case I should simply like a refund.
YouGarden Comments
Thank you for your feedback - the loropetalum is a shrub, rather than a climbing plant, and should grow to around 100cm tall.

Chris
Customer Service Executive
Review Submitted: 09/09/2018 - 20:21:30
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Easy to order
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Arrived in excellent condition
Review Submitted: 09/09/2018 - 09:58:33
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Polite and knowledgeable when ordering. Speedy delivery of plant and in excellent condition.
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Lovely plant in a healthy condition.
Review Submitted: 09/09/2018 - 20:23:47
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Replaced damaged plants immediately
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Really good healthy plants
Review Submitted: 09/09/2018 - 09:58:30
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In my communications with you garden the responses have been really helpful. Excellent customer service.
Product:
Nice health plant.
Review Submitted: 08/09/2018 - 03:02:29
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Overall, I am disappointed as the Loropetalum is such a poor specimen. It doesn't encourage me to try mail order plants again.
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I am very disappointed with this plant - it is an odd shape with few growth points and not at all bushy. It looks absolutely nothing like the picture in The Times. I saw a lovely bushy plant at a nursery this week for 5 less!
YouGarden Comments
Thank you for your review. This doesn't sound like it should - please can you forward photographs to CS@yougarden.com and we'll be happy to advise about the loropetalum.

Chris
Customer Service Executive
Review Submitted: 07/09/2018 - 04:47:30
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Very professional an good quality products
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Original plants damaged in transit and immediately replaced with no fuss
Review Submitted: 02/09/2018 - 05:27:00
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easy to order.
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Appears to be a healthy plant
Review Submitted: 01/09/2018 - 08:15:53
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Usually a reasonably good service.
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It is not good practice to fold shrubs in half in order to cram them into a small box. It remains to be seen weather the plant survives it's ordeal. Kindly have words with your packers.
YouGarden Comments
We've noted your feedback regarding sizing of the box for this item, thank you - we have only recently heard similar feedback from a few customers and think the rate of growth these plants put on over the very hot summer period exceeded expectation so we are now looking into this.

Emma
Customer Service Executive
Review Submitted: 31/08/2018 - 09:05:35
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Prompt service
Review Submitted: 31/08/2018 - 09:06:04
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Have used before and plants delivered beautifully packaged and in excellent condition. Not so good this order
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Definitely NOT as illustrated - two 'branches' broken and very small
YouGarden Comments
We're sorry to hear that this most recent delivery was not up to our usual high standard. If you've not already contacted us at cs@yougarden.com please do forward your details should the plant not be flourishing thank you.

Emma
Customer Service Executive
Review Submitted: 31/08/2018 - 09:55:12
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Very easy to order
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Ver
Nice plants but one
Of them was damaged because it was stacked on top of the other.
Review Submitted: 31/08/2018 - 11:30:48
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Quick delivery
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Cute plant
Review Submitted: 30/08/2018 - 09:34:21
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Good service
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Arrived in time, packaging could have been better. Plant is in good condition.
Review Submitted: 30/08/2018 - 00:13:01
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n/a
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arrived in good ondition
Review Submitted: 30/08/2018 - 18:46:22
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always good quality
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beautiful plant
Review Submitted: 30/08/2018 - 07:22:08
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Brilliant service as always.
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Beautiful specimens. Great colour.
Review Submitted: 30/08/2018 - 08:48:27
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Very pleased
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Happy with the product
Review Submitted: 30/08/2018 - 05:56:33
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Damage during transit and immediately replaced by the Company with no fuss
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Look healthy, need time to grow
Review Submitted: 30/08/2018 - 05:31:05
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They have stepped up to the plate and refunded my purchase cost.
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Struggling to survive.
YouGarden Comments
We were sorry to hear of this issue and I'm pleased to see it was addressed promptly for you.

Emma
Customer Service Executive
Review Submitted: 30/08/2018 - 06:10:58
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Great service
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Looks good at the moment but still has to flower - but here's hoping!
Review Submitted: 26/08/2018 - 06:31:03
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Had a problem with my first plant - it was damaged in transit but a replacement plant was sent out as soon as I'd informed you Garden. Excellent service.
Review Submitted: 26/08/2018 - 09:36:51
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Good communication and delivered very quickly
Review Submitted: 26/08/2018 - 05:50:06
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Remarkable the manner in which they responded to my problem
Their customer service is second to none
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I think the plant is very well grown
Review Submitted: 26/08/2018 - 06:50:33
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Product arrived on time, very small package.
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I was surprised that the packaging was so small, when I opened all the branches were bent down to the pot, looked like a weeping willow, have potted on, so I hope it will get back to its original shape, first time I?ve had disappointed products from this company.
YouGarden Comments
Thank you for providing feedback on the packaging. Some of our plants really have grown quickly in the very warm summer months so we may need to review the box size for this item. Any feedback is always appreciated and of course if the plant doesn't revive just let us know and we'll happily address this for you.

Emma
Customer Service Executive
Review Submitted: 26/08/2018 - 07:27:08
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The plant arrived dead. The replacement arrived nearly dead.
I have had problems with all of the plants I have purchased. I will not be using this company again.
Review Submitted: 26/08/2018 - 07:50:44
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Have had better experience
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Probably good plant quality plants until the packaging was carried out and the longer branches were broken when bent to fit box
YouGarden Comments
We appreciate your feedback and are reviewing the box size used. If we've not already addressed any concerns please do get in touch - otherwise please plant with confidence and we trust the plant will thrive.

Emma
Customer Service Executive
Review Submitted: 26/08/2018 - 08:13:24
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Cannot fault their service, I had one broken plant in my order, they sent me a replacement the very same day
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Beautiful plant
Review Submitted: 26/08/2018 - 11:55:36
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Very reliable and no fuss efficiency.
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Great quality plant
Review Submitted: 25/08/2018 - 11:02:59
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Excellent products and customer service!
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Lovely plant, arrived on time in excellent condition.
Review Submitted: 25/08/2018 - 09:50:28
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good service
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Good service
Review Submitted: 25/08/2018 - 09:17:47
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First delivery damaged beyond salvation, second delivery packed well and in good condition
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Good condition and what one wouldend expect from You Gar
YouGarden Comments
Thank you for your feedback and we're pleased to hear your initial issue was put right by way of replacement.

Emma
Customer Service Executive
Review Submitted: 23/08/2018 - 10:32:47
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problem with plant. After one email i received a reply within 30 mins and a new plant was on it's way. Fantastic service.
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good quality plant.
Review Submitted: 19/08/2018 - 16:59:51
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Easy to order and I am very pleased with after sales service. I contacted You Garden because the plant I had bought as a present for a relation, had died. It was replaced without question. I just had to pay the postage, which is fair.
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This plant was a present and was sent direct to the person but he tells me that it is in good condition and he is very happy with it.
Review Submitted: 02/08/2018 - 08:33:40
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Generally good service but tracking often doesn?t load
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Lovely colour
Review Submitted: 19/07/2018 - 11:24:40
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surprised the dispatched on a Friday to have them delivered on the following Tuesday or Wednesday. Plants do now look fine after leaving them in a moist shady environment.
Review Submitted: 09/07/2018 - 12:09:08
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Easy to order and prompt service
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It has white spots on leaves but I am hoping they will go away
Review Submitted: 06/07/2018 - 05:57:17
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always very very good service
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Looking fresh and a good plant
Review Submitted: 05/07/2018 - 00:05:13
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Absolutely first class - A+++
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Lovely healthy plant arrived safely packed!
Review Submitted: 05/07/2018 - 06:49:03
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You garden company good ,but the delivery company was slow with their tracking details,also the plants were in the van from early morning until 6pm that evening ,the temperature that day was very high ,so the plant had dried out to some extent,they are recovering slowly.
Review Submitted: 30/06/2018 - 06:35:03
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Well packaged and delivery was ok
Review Submitted: 30/06/2018 - 16:21:44
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Arrived very quickly all good plants thanks
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Looking foreward to seeing this new -to me - plant
Review Submitted: 26/06/2018 - 19:58:32
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can you tell me what feed to give my loropetalum EVER RED 2 L
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box had been turned over and soil spilt out and the leaves are dropping off
also box was damaged
YouGarden Comments
Our Blooming Fast Superior Soluble Fertiliser is perfect for the loropetalum. Please accept my apologies on behalf of our courier for the untidy delivery - any concerns in the future please let us know.

Chris
Customer Service Executive
Review Submitted: 25/06/2018 - 19:19:52
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Great service & product
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Really pretty plant very pleased
Review Submitted: 24/06/2018 - 10:18:52
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Quick delivery
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Lots of broken twigs in the package and when planting lots of small twigs were snapped as well !!! Plenty of packing in the box.
YouGarden Comments
Sorry to hear that your plant was damaged. Please let us know if it doesn't develop to your satisfaction and we'll replace it.

Will
Head of Customer Service
Review Submitted: 22/06/2018 - 13:56:11
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Plants in excellent condition very moist and ready to go in
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Nice plant
Review Submitted: 21/06/2018 - 07:43:05
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good
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good service but transport need to handle more carefully
Review Submitted: 17/06/2018 - 17:39:15
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Excellent service and helpful staff.
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I feel my loropetalum EverRed 2L had a hard journey and is now in recovery in a carefully planted pot. It is already looking less tired!
Review Submitted: 17/06/2018 - 06:45:38
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Damaged plants sent a replacement and that was the same
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Damaged plant and so was the second one as a replacement
Review Submitted: 17/06/2018 - 07:47:48
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May I say the last order of strawberry runners were awful the bag they were in was full of green slime I did manage to wash and save 6 plants so I hope the next plants are healthy. As they have always been before.
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not been delivered yet so don?t know
YouGarden Comments
I'm sorry to hear this - please can you send an email with details of the strawberry order to CS@yougarden.com so we can sort this out for you.

Chris
Customer Service Executive
Review Submitted: 08/06/2018 - 09:21:12
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This was a replacement for a Loropetalum which didn't survive the cold weather and they were very helpful with no quibble
Review Submitted: 06/06/2018 - 16:54:48
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Good service
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replacement plants are doing well
Review Submitted: 04/06/2018 - 16:59:22
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Good service but the packing was not very good 3 plants in one box were to many even if they were placements
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The plants where replacements and there are doing well and these look a lot heathy than other ones received before
Review Submitted: 04/06/2018 - 16:58:00
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Very good , they kept me informed and the package arrived when they said it would .
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Arrived in good condition. Delighted .
Review Submitted: 04/06/2018 - 21:01:30
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Fast Delivery, well packed.
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Good plant, slightly smaller than I expected.
Review Submitted: 03/06/2018 - 08:39:22
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Plants received in good order earlier than given
Review Submitted: 02/06/2018 - 11:08:53
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Fine on one trial - but do not expect me to do this every time I buy something! Also do not appreciate having to comment on each individual purchase
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Arrived in good shape
Review Submitted: 24/05/2018 - 23:18:57
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Excellent service but a longer time in trasit but plants were in excellent condition when unpacked
Review Submitted: 23/05/2018 - 07:56:42
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However I had an issue over a plant, but believe the delivery company, Yodel, were in part to blame.
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The plant arrived with 2 broken branches. The nursery was notified by telephone and email. Eventually I got a response but didn't feel there was much interest shown.
Review Submitted: 21/05/2018 - 09:28:43
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Not much
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A very bad plant compost was bone dry leaves where off it over all it was on its last legs
Review Submitted: 11/05/2018 - 07:10:02
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Service OK
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Strawberry plants really


Need to reserve judgment until I see how the plant develops
Review Submitted: 09/05/2018 - 15:45:38
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Such a shame that your plants were packed so badly that branches were knocked off in transit.
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Sadly as above the packing of the plants destroyed much of the foliage, and so they appeared all battered.
However I am hoping that they will recover now that they are free of the box and planted out. Here's hoping because I suspect that the quality was fine when they left feefo.
Review Submitted: 04/05/2018 - 17:51:07
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Truely good co but del service not the best iv had a few bad exsprences with tidal not good not a very caring carrier
Review Submitted: 28/04/2018 - 08:02:24
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I had the 'Ever Red' plant to replace three smaller plants (2 of which have died) You Garden were very helpful.
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It's coming along very nicely now. Looks as though it will be fine.
Review Submitted: 20/04/2018 - 15:36:26
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Always very helpful
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The first shrub didn't survive the beast from the east but it was replaced without question by a very healthy plant which is now in the ground and looking good
Review Submitted: 20/04/2018 - 17:21:39
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First plant dead but replacement good
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Second attempt better
Review Submitted: 20/04/2018 - 08:03:08
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Received quickly
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Bit bashed up on receipt but will probably be OK when planted
Review Submitted: 16/04/2018 - 08:02:30
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This was a replacement for plants that did not survive, order was incorrect, plant left in transit throughout easter holiday period, very poor communications
YouGarden Comments
Thank you for your feedback.

I can see that you selected an alternative replacement plant as the original item was no longer available.

Chris
Customer Service Executive
Review Submitted: 08/04/2018 - 07:57:27
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Very good service .need to do more plants, very happy with there service I had .thank you wpjp
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Very please with product wpjp
Review Submitted: 30/03/2018 - 08:09:17
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great service
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Great plant
Review Submitted: 28/03/2018 - 07:41:20
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Highly recpmmend
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First plant did not survive so I was sent another one. Great service. Thank you.
Review Submitted: 27/03/2018 - 10:17:34
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Delivered in time. Well packed .
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Looks fine
Review Submitted: 27/03/2018 - 17:09:29
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Good communication. Some delay in sending but not significant
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Not impressed. Plant bore no relation to photo. Rammed in box and part of the plant appears dead. Will not ever use this company again, sadly
YouGarden Comments
I'm sorry to hear of your disappointment. We do included an 'as delivered' photo on the item description on our website - if yours differed greatly from this please don't hesitate to send us some photos so that we can investigate.

Chris
Customer Service Executive
Review Submitted: 26/03/2018 - 12:38:54
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I had to ring and they were brilliant
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Came as they said it would
Review Submitted: 18/03/2018 - 09:45:29
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The plants look healthy enough but they were packed and delivered on their sides so a lot of the soil had fallen out.
Review Submitted: 11/03/2018 - 10:45:48
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The packaging was insufficient and the plant arrived with broken branches. The company is helpful but the packaging was not adequate.
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Let down only by the packaging. The plant itself would have been excellent if it had not been damaged in transit.
YouGarden Comments
Thank you for your feedback. I'm pleased to see that one of my colleagues arranged a replacement loropetalum for you quickly, and I will pass your comments regarding the packaging on accordingly.

Chris
Customer Service Executive
Review Submitted: 11/03/2018 - 16:52:24
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Excellent efficient service. Plants arrived well packaged and are now safely in my garden.
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excellent service
Review Submitted: 10/03/2018 - 10:54:24
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Very hellfull
Review Submitted: 10/03/2018 - 23:09:22
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Did have a problem with the first delivery as plants badly damaged but contacted you garden and they were excellent the replacements sent were perfect
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Nice healthy plant
Review Submitted: 05/03/2018 - 20:57:29
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Good service and dealt with problem well
Review Submitted: 04/03/2018 - 01:12:23
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Good service
Review Submitted: 02/03/2018 - 13:01:49
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Staff not knowledgeable. No confirmation order set as is normal practice. Two of the plants arrived without any labels. Would not use them again.
YouGarden Comments
We pride ourselves on our great customer service so I'm sorry to hear that you felt that our staff were not knowledgeable on this occasion.

I can confirm that we sent you a dispatch confirmation email, so I'm sorry to hear you didn't receive this - please check your spam/junk folder as they can sometimes get rerouted!

Apologies for the plants without labels - if you're unsure as to what they are please contact us at CS@yougarden so that we can advise you.

Chris
Customer Service Executive
Review Submitted: 01/03/2018 - 07:20:39
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As always, prompt and efficient service hi
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Arrived in good condition.
Review Submitted: 01/03/2018 - 07:28:54
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Could improve communication on deliveries
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Roses recently supplied were poor but very good price got what I paid for not a bargain. If seen in a nursery would have left them there or paid more for better quality
YouGarden Comments
The roses you recently received will be in a dormant state at this time of year - I'm sure when they come into bloom they'll seem like more of a bargain!

Chris
Customer Service Executive
Review Submitted: 01/03/2018 - 06:44:47
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First class condition, prompt delivery and well packaged
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Really nice, just as advertised
Review Submitted: 01/03/2018 - 08:36:42
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All good
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Unfortuantely some of the branches had been snapped in transit. Shame about the timing of the delivery with all this snow but I have a very cold downstairs toilet which is ideal storage!
Review Submitted: 01/03/2018 - 12:43:23
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prompt service and response when query re delivery
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well packaged ,in excellent condion
Review Submitted: 01/03/2018 - 12:32:50
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good service
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Really good quality plants, much better than some received from a well known major supplier
Review Submitted: 01/03/2018 - 08:01:04
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As always my plant arrived in tip top condition, well-packed (but not over-packed - no wastage) and within the time span promised. Very pleased.
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Looks really healthy. Because of the snow I'm keeping it in the unheated greenhouse right now, but looking forward to planting it out into a nice large tub.
Review Submitted: 01/03/2018 - 09:05:06
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pleased with service . shame that the couriers don't always follow instructions
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item appears ok some branches bent and split but hopefully will recover when re planted
Review Submitted: 01/03/2018 - 14:27:38
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well packaged. Arrived on time
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healthy little plant
Review Submitted: 01/03/2018 - 13:56:33
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There was some confusion regarding delivery dates as my order confirmation said it would arrive in 2-3 days whereas it actually took over 14 days. However ordering was easy and staff were helpful.
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This was bought as a gift and delivered direct so I haven't seen it but the recipient was delighted with it.
YouGarden Comments
Thank you for taking the time to contact us.

We aim to have smaller orders dispatched within 2-3 days; delivery is usually a few days later. I'm sorry to hear that this estimated was exceeded on this occasion.

Chris
Customer Service Executive
Review Submitted: 26/02/2018 - 18:43:20
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Very satisfied. Please see comment below
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My first plant delivered had a smashed box and broken plant pot done by the courier so I didn’t accept. I contacted the company and there was no problem in them supplying a replacement plant which they did. A healthy looking plant.
YouGarden Comments
Thank you for your lovely feedback - great to hear that your replacement plant is doing well.

Chris
Customer Service Executive
Review Submitted: 26/02/2018 - 13:23:27
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Not well packed, when delivered were broken & damaged.
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This was delivered as a substitute.
YouGarden Comments
I'm very sorry to hear that your loropetalum didn't arrive in perfect condition. Please forward details of the damage to CS@yougarden.com so that we can rectify this for you.

Chris
Customer Service Executive
Review Submitted: 26/02/2018 - 08:40:39
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The service was excellent and the people I spoke with were very helpful.
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I haven't said I don't like the Loropetalum, the fact is the plant was delivered in a terrible state in fact it look like a woody weed, two thirds of the compost had spilled out, in fact I had to repot the whole plant it completely. I haven't seen the replacement, but have been informed by the person who received it, it was in good order. However, if I find out it is not in good shape, I can assure you I will think twice about purchasing from You Garden in the future.
YouGarden Comments
I'm sorry to hear that your original loropetalum was delivered in an untidy state. I'm sure the replacement has been delivered in the condition it should be; however if you have any concerns please don't hesitate to forward details to CS@yougarden.com.

Chris
Customer Service Executive
Review Submitted: 26/02/2018 - 16:02:36
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If there was an 'OK' rating I would have used that. Communication with the company has been OK, the packing of the plants not good.
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The first plant was poor, very badly packed, had been left packed for a long time, so I had to trim off all the dry and dead bits, and it subsequently is mostly dead.
The second plant seems much better, although the packing was not good and so I had to cut off the damaged stems again, but this one is a different colour so I presume alive.
YouGarden Comments
Thank you for leaving us your comments.

We pride ourselves on our packaging so I'm sorry to hear we've come up short on this occasion. If your plant/s fail to recover with a little TLC please let us know at CS@yougarden.com and we'll get this sorted for you.

Chris
Customer Service Executive
Review Submitted: 26/02/2018 - 11:28:06
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my first visit and purchase will report more later
Review Submitted: 15/02/2018 - 11:37:26
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Prompt delivery and in good condition
Review Submitted: 13/02/2018 - 18:42:14
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Plant arrived safely, unpacked placed outside in sheltered position ready to plant when ground is suitable
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Plant arrived safely, unpacked placed outside in sheltered position ready to plant when ground is suitable
Review Submitted: 13/02/2018 - 12:37:23
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Unfortunately these arrived a little battered as the box hadn't been kept upright - perhaps the packaging could be improved a little?
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These arrived a little battered from transport but look strong enough so I'm sure they
they will soon recover. My mum has had one for 5 years and it's made a very attractive little shrub
Review Submitted: 11/02/2018 - 17:22:05
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Plant well packed and healthy on arrival
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Too soon to say whether plant will thrive.
Review Submitted: 11/02/2018 - 22:48:46
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I was very happy with the service, and my Loropetalum 'Ever Red' arrived within just a few days of ordering.
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The shrub shed several leaves on arrival, but soon perked up after watering.
Review Submitted: 11/02/2018 - 18:35:35
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Well packaged
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Healthy shrubs
Review Submitted: 10/02/2018 - 09:13:22
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Badly packed
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Only because of bad packing
YouGarden Comments
I'm glad to hear that your problem was rectified quickly - hopefully the replacement loropetalum will be deserving of a + review when it begins to thrive.

Chris
Customer Service Executive
Review Submitted: 09/02/2018 - 12:52:04
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very good service
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arrived good
Review Submitted: 09/02/2018 - 09:43:55
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Plant was in sturdy box but branches were broken when received and leaves were dead. Alright now though has perked up again after tlc.....
Review Submitted: 09/02/2018 - 07:18:38
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Good delivery well packed
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Plant looks healthy only time will tell
Review Submitted: 09/02/2018 - 13:43:37
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Great handling of my call, swift delivery of healthy plant. Would be perfect if there was a proper phone number at normal rate.
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Seems healthy. Will have to wait and see how it does this year - looking forward to great colour.
Review Submitted: 09/02/2018 - 18:42:04
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The order came quite quickly, I contacted them because one of the two shrubs I had ordered looked inferior to the other and a little sickly, when I contacted customer services they said they would replace it if it failed.
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One plant looked inferior to the other, but have been promised a replacement if it fails to thrive.
Review Submitted: 08/02/2018 - 13:59:40
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All very acceptable
Review Submitted: 08/02/2018 - 21:24:11
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The best I have dealt with online.
Review Submitted: 02/02/2018 - 08:33:15
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Plant arrived several days before expected. Very well packed.
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Looks extremely healthy so far, can't wait to see it in bloom!
Review Submitted: 01/02/2018 - 09:49:10
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Plant arrived as expected.
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Looks ok so far but have not planted it out yet
Review Submitted: 01/02/2018 - 13:21:35
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Lived up to expectations
Review Submitted: 01/02/2018 - 13:19:24
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Prompt delivery
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Plant arrived in good shape despite box being crushed in the delivery process
Review Submitted: 01/02/2018 - 08:16:49
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Packaging was designed amaged so some of plants branches crushed.
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Shall wait and see.
Review Submitted: 29/01/2018 - 09:42:55
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Good service and arrived before arrival date. Very pleased.
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Plant arrived in good condition. Was a little concerned having read other feed backs about condition on arrival. But all was good, packaging protected plant suitably. I'll order again from this company.
Review Submitted: 28/01/2018 - 15:42:38
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Swift delivery, well packed
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Only just planted! Looks OK so far.
Review Submitted: 28/01/2018 - 10:18:10
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Only recently received the plant. Watching to see how it does, early days!
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As above, it seems ok...just have to watch and wait!
Review Submitted: 28/01/2018 - 14:45:11
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Prompt delivery, plant very well packed, and no sign of compost drying out. Good care instructions were enclosed.
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Plant was size advertised, bushy and generally very healthy. Slightly concerned that there were a couple of shrivelled stems. Time will tell as only planted out for five days.
Review Submitted: 28/01/2018 - 12:58:23
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Unfortunately the Imperata Grass I ordered never arrived. I phoned your company to ask what had happened to my order. I was advised that it was out of stock and I should receive a credit note shortly. I then asked why was I not informed regarding the cancellation? I was advised that I should have been informed and the customer rep. apologised and said he would take the matter up with his office. My concern is that I had made arrangement to receive the item in question and was still looking out for the deliver over a week later. I only hope that your company can organise feedback to a customer in future if orders are cancelled. I also asked not to display item on your website that are not in stock or no longer available.
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The first item ordered Chinese Witch hazel was delivered in order and well packed.
YouGarden Comments
We're really sorry to hear this! Please know that we always alert our customers of any items that are out of stock. Sometimes these e-mails can find themselves in a customers 'junk' box. I'm certain it has gone into that inbox as I can see that an 'out of stock' e-mail was sent over. Either this or we have the incorrect e-mail. I'll test this out now by sending a test e-mail to the address that we have.

Katy Rogers
Customer Service Assistant
Review Submitted: 28/01/2018 - 22:55:26
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Chinese witch hazel died after 3 months rang up customer service replaced no problem just had to pay p&p brilliant device as all ways
Review Submitted: 13/01/2018 - 06:21:28
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See below.
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As emailed to You Garden, the plant was very dried out when arrived, and consequently several twigs had dried out, it was very badly packed and handled and I have had to reduce the plant by about a third. Although I have not had time to plant it into its new planter it looks OK now. I am waiting to see how it performs.
YouGarden Comments
Firstly, thank you for your recent order with us. I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 13/01/2018 - 12:33:38
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Plants arrived in fairly good condition. Once unpacked seemed to recover ok considering how cold it was when they arrived.
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A bit floppy but well packed. We'll know more once planted and established.
Review Submitted: 13/01/2018 - 09:46:28
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quick service plants arrived on time
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just a few branches broken off
Review Submitted: 13/01/2018 - 14:30:17
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Plants badly damaged. However replacement offered with no quibble
Review Submitted: 29/12/2017 - 15:11:03
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This was a replacement order for plants received damaged but unfortunately were again received damaged
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Poor because damaged although appear to have been healthy plants
Review Submitted: 29/12/2017 - 15:13:16
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Arrived on time and well packaged
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This was bought as a Christmas present and delivered to another address but I have seen a photo of it (it looks fine and healthy) and the recipient is very happy with it.
Review Submitted: 28/12/2017 - 15:52:11
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excellent service
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arrived quickly and in good order
Review Submitted: 28/12/2017 - 08:30:44
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The plants arrived very quickly and I obviously didn't read the ad properly as there were more than I thought, which was a nice surprise!
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A good busy plant in a very healthy condition.
Review Submitted: 28/12/2017 - 07:40:33
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wished to send a plant as a gift for Christmas, but although the website indicated that this was possible I could find nowhere to indicate where to show teh recipient's address. I consequently phoned the company and although receiving the utmost courtesy I was not given clear and concise instructions on how to achieve my goal. Communication was hampered because my hearing aids sometimes distort the speech I am hearing, Ii did apologise for this but felt the situation could have been handled better, Why not indicate online clearly how to send a gift?.
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The following day I received an email saying that my plant had been despatched and would be with me in 3-5 days, despite the fact it was to be delivered to a different address! Two days later my friend phoned to say she had received a plant which she thought may have come from me (as I had previously discussed with her), was beautifully packed but without a card to indicate who had sent it! Altogether this was not a happy experience, Such a shame , because the company's products are first class.A e-think in the customer services dept perhaps?
Review Submitted: 28/12/2017 - 15:41:59
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Prompt delivery and very helpful phone service
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These would have been delivered in good condition, but the carrier (Yodel) left the carton on its side rather than upright so some branches were broken and soil spilled. I was offered replacements but the plants were still just about acceptable so I didn't take that option.
YouGarden Comments
Firstly, thank you for your recent order with us. I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 21/12/2017 - 12:11:59
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placed the order by phone, & eve though I gave an email, got no confirmation of any sort , so hard to check what was going on. Seemed to take a long time to arrive!
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Some broken bits, but a good drink seemed to perk it up. Great colour!
Review Submitted: 11/12/2017 - 22:46:22
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Very please with the service and the packing was lot better than the last time , customer service are very helpful
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The plant are healthy and in good condition
Review Submitted: 10/12/2017 - 11:15:48
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Excellent service
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Good healthy plant
Review Submitted: 10/12/2017 - 22:01:46
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The person I spoke to on the phone was most helpful
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A very healthy plant of a good size and well rooted. Thank you
Review Submitted: 10/12/2017 - 12:21:40
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Quickdelivery
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It didn’t arrive in great condition but will hopefully revive.
YouGarden Comments
Thank you for the feedback, please do not hesitate to let us know if it does not thrive.

Terry Falcone
Customer Service Assistant
Review Submitted: 09/12/2017 - 11:53:43
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Order quickly dispatched packaging good only downside was the delivery driver left package at the front door and on its side even though box clearly stated live plant this way up
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Plant is absolutely beautyfull
Review Submitted: 06/12/2017 - 17:09:17
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Plants always turn up quickly and in good condition
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Looks okay at the moment
Review Submitted: 05/12/2017 - 22:42:21
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The Parcel had been Damaged on one side and had been taped up, Plant inside had two Branches Broken (in my opinion the cardboard box was not man enough for the Job .
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The Plant was in tip-top Healthy condition and I kept it although two Branches had been Broken in Transit .
Review Submitted: 04/12/2017 - 18:08:28
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good offers for black friday
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very good condition
Review Submitted: 04/12/2017 - 14:30:16
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The service was very good and packed
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The plants were in very good condition I so please with plant I have order 3 more of Loropetalum everred
Review Submitted: 04/12/2017 - 20:03:32
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Ok
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Ok
Review Submitted: 03/12/2017 - 08:57:47
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Transaction was online, so did not have personal contact with seller. There were no problems.
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looks good. Still in pot, but will be planted out ASAP. 1 small branch broken off, but otherwise all good
Review Submitted: 03/12/2017 - 09:03:37
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The packaging was sufficient for the plant and the plant was secured well inside. Good idea to add on the exterior of the packaging that it must be opened immediately.
Review Submitted: 03/12/2017 - 12:17:15
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quick service
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very good plants
Review Submitted: 02/12/2017 - 20:03:15
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More care could have been taken with packing. Several large branches had broken off the plants.
Review Submitted: 02/12/2017 - 02:46:10
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deliver service good be better,
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the plant arrived to me in a squashed box, the compost had fallen out of the poly bag for which it was in , I repotted it for a week then repot to9 a larges out side in a frost free spot at the moment the leaves have all falan of but perhaps it might brighten up in the spring regards mervyn
Review Submitted: 01/12/2017 - 14:47:52
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again a good service and quick delivery.
Review Submitted: 01/12/2017 - 17:04:13
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Prompt friendly service, thank you
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wall packed and looking good.
Review Submitted: 01/12/2017 - 15:25:39
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Goods arrived well packaged and when unpacked were in good condition.
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Plant currently outside on an "etage" seems to be healthy.
Review Submitted: 30/11/2017 - 14:04:32
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I have always been pleased with the service from You Garden
Review Submitted: 30/11/2017 - 21:54:19
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Would consider changing your delivery company. Box clearly said keep this way up but box was left the wrong way and a large branch was broken
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Really nice, leaves are s lovely colour
Review Submitted: 30/11/2017 - 08:33:35
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No problems! Overall, happy with service!
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Box was a little bashed but plant was not harmed, so no negative feedback! Very happy with plant.
Review Submitted: 30/11/2017 - 13:18:18
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The service was good but the packing was bad so I phone customer service and their were very helpful dealt with my problem
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The plants are lovely and in good condition I have order 2 more for my friend as she like them the plants too.
Review Submitted: 30/11/2017 - 17:48:39
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Fast service, product securely wrapped and arrived in good condition
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Beautiful plant
Review Submitted: 30/11/2017 - 00:38:42
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plant arrived with pot broken - and out of pot
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don't know if it will survive damage
YouGarden Comments
We are so sorry to hear this. Have you sent any images over to us directly please? It would help if we saw some as we could then advise on the health of your Loropetalum.

Katy Rogers
Customer Service Assistant
Review Submitted: 27/11/2017 - 13:31:51
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I am leaving a poor review because a 'Garden Prince' Almond tree was ordered in advance for delivery in Jan 2018. Yougarden contacted me in November to say order could not be fulfilled. Very disappointed. Received apology and refund when requested, but will not be dealing with Yougarden again. Seem very disorganised - I see they are still advertising the almond tree on eBay, despite not having any in stock!!
Review Submitted: 26/11/2017 - 16:40:39
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They were great
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It's a lovely plant but rather expensive
Review Submitted: 25/11/2017 - 03:17:13
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Excellent customer relations. Good website, easy to use.
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Arrived safely, well packaged, care was taken to keep them safe.
Review Submitted: 25/11/2017 - 07:58:39
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There was a problem with my plant order which was quickly remedied. I am very pleased with the plant replacement
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Am hoping for a particularly lovely border next year when my plant is a little more mature
Review Submitted: 25/11/2017 - 00:35:53
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The plant arrived in what I could describe as a quite poor condition. Much of the foliage was broken, as the plant was merely sent in a plastic covering placed in a much too large unprotected cardboard box. Although I have planted the Loropetalum, it remains to be seen if it will indeed flourish. A big disappointment.
Review Submitted: 24/11/2017 - 06:15:13
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Their plants are always excellent.
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A lovely, generous sized bush.
Review Submitted: 24/11/2017 - 17:23:22
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The company was good but I think they are let down by the courier service. The plants arrived in a very poor condition. I think more thought needs to put into packaging and how the product gets to the customer safely.
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First plants died within a few days waiting to see if the replacements survive.
Review Submitted: 23/11/2017 - 05:31:32
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Plant was fine, but packed on its side. This meant that several of the little branches were snapped and had to be removed. This was such a shame and should not have happened. Please pack upright in future as other online gardening companies do.
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With the reservations expressed above.
Review Submitted: 23/11/2017 - 09:49:39
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Good service and good quality product.
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Lovely plant.
Review Submitted: 23/11/2017 - 08:45:39
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Good item, smooth transaction, A1.
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Good product with good root stock, A1.
Review Submitted: 23/11/2017 - 16:04:02
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Prompt action when something is wrong.
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My first plant arrived in a very distressed state after speaking to a representative and sending photographs a new plant was despatched immediately and in a godd condition.
Review Submitted: 23/11/2017 - 11:19:12
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Very healthy plant and it came quickly and very well boxed
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Healthy plant and a good size. The red leaves look great in my winter dying garden. I am looking forward to the flowers next year.
Review Submitted: 23/11/2017 - 18:36:08
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I am still waiting for my rambler roses.
Review Submitted: 23/11/2017 - 09:36:58
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As always, great product,service and delivery. Thank you
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Great condition and nicely packed in delivery. Looking forward vibrant winter colour.
Thanks again.
YouGarden Comments
Thank you for such lovely feedback !

Katy Rogers
Customer Service Assistant
Review Submitted: 23/11/2017 - 12:26:13
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You garden alwaysvery reliable
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Very healthy plant supplied. Plant doing well
Review Submitted: 23/11/2017 - 13:35:58
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Poor communication on when delivery will happen on pre-orders. When info requested poor & incorrect info given. Felt as if their system was untrustworthy
YouGarden Comments
We're sorry that you are disappointed. Any pre-order items have the expected date of receipt listed in our adverts and on the website.

As explained, weather is a big factor and the mild early-autumn weather we've had meant that these items defoliated later, leading to a slight delay in lifting and then potting.

We're glad that you are happy with the plants now that you have them.

Will
Head of Customer Service
Review Submitted: 19/11/2017 - 04:08:12
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Unfortunately box arrived badly dented and 1 plant very badly damaged. Order replaced without a problem and replacement arrived safely.
Review Submitted: 18/11/2017 - 18:02:54
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Company very helpful and service very quick. Always kept you up-to-date and the plant arrived in two days as advised.
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Arrived well packed and in good condition.
Review Submitted: 18/11/2017 - 11:20:50
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Quality plants Great service
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Sturdy plants taken well
Review Submitted: 18/11/2017 - 13:54:45
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Plants arrived well packed and in very good condition.
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Looking healthy!
Review Submitted: 17/11/2017 - 09:08:52
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delivery service terrible. first order was lost.2nd order was succesfull.
Review Submitted: 16/11/2017 - 12:05:36
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Excellent service
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It was well packed - and growing, nothing else to say!
Review Submitted: 16/11/2017 - 11:27:57
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Seems ok so far.
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Hard to say at the moment, I'm a new customer, the proof of the pudding is in the eating. It looked an healthy plant. However I then saw exactly same plant on sale for £9.99, £5 cheaper.
Review Submitted: 16/11/2017 - 09:23:08
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Lovely plant delivered in good condition and promptly. Thank you.
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Healthy plant, very well packed
Review Submitted: 14/11/2017 - 11:23:29
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DELIVERY WAS VERT Y EFFICIENT
Review Submitted: 13/11/2017 - 16:25:02
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Packed very well, and arrived as promised
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Looks good now, and hopefully will flourish...only been planted a few days
Review Submitted: 13/11/2017 - 20:42:57
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I felt there could hsave been more written information on the care of the plant
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Never bought from you before so we will see how it goes
Review Submitted: 13/11/2017 - 09:56:37
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No problems, courier arrived at night, ok for us but older people may not wish to answer door at night.
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Plant was slightly damaged, but not sufficiently to complain about.
Review Submitted: 13/11/2017 - 18:10:00
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very good.
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very pleased with this unusual plant.
Review Submitted: 12/11/2017 - 14:20:49
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plant arrived promptly, however the packaging was inadequate and several small branches were snapped/damaged. I telephoned customer service and was dealt with efficiently and a second plant was dispatched. Unfortunately the packaging was identical to the first and the plant was damaged, only less so than previously. The plant and stake was approx 18" tall and the box was less than 8 " high, meaning that it had to be laid on its side to fit in, rendering the "this way up" label pointless.
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healthy plant and nice shape before it was snapped in transit!
Review Submitted: 11/11/2017 - 15:47:56
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Plant was in good condition well protected, Delivery, kept well informed and delivered when we were told
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Good condition very healthy
Review Submitted: 11/11/2017 - 11:38:06
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All worked well
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Doo size and condition
Review Submitted: 11/11/2017 - 08:50:51
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Delivery was on time .packaging was too small for plant causing stems to be broken. Love the plant it's very healthy and looking forward to seeing the blossoms.
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Lovely healthy plant.
Review Submitted: 11/11/2017 - 06:39:51
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Really good.
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Received plant in excellent condition. Thank you
Review Submitted: 11/11/2017 - 10:37:33
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It came very quick, but the plant was very dry
Review Submitted: 11/11/2017 - 10:13:21
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When my plant arrived unfortunately it was damaged. I rang You garden and they were brilliant . They arranged to send me another one. The replacement plant has arrived. EXCELLENT CUSTOMER SERVICE.
Review Submitted: 11/11/2017 - 10:32:53
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Good service,plant arrived well packaged and in quick time.
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Beautiful healthy plant,very very pleased with it.
Review Submitted: 11/11/2017 - 10:12:00
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Excellent telephone service but plant had several broken stems, a larger box would have been better.
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I can’t tell until the winter is over
Review Submitted: 11/11/2017 - 12:00:33
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Nice strong plant supplied in good strong package. Delivered within a few days by Yodel.
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Good strong plant but 1 small branch snapped off, but potted it up so now have 2 plants if all goes well.
Review Submitted: 09/11/2017 - 18:56:52
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Arrived in good order
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Arrived in good order , await results.
Review Submitted: 06/11/2017 - 09:08:17
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Order fulfilment all very satisfactory
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Too early to tell success of purchase
Review Submitted: 05/11/2017 - 09:02:10
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Plants arrived a little later than expected, possibly due to the weekend.
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Would have been better to have had specific advice re. care of the plants rather than a leaflet which purports to cover all plants in your range. Cannot find such advice and these are for presents!!
Review Submitted: 05/11/2017 - 15:47:47
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excellent customer service.
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plant arrived in excellent condition, just a few broken branches expected.
Review Submitted: 05/11/2017 - 11:28:37
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Easy to deal with. Site very clear. Order arrived quickly and efficiently. Would recommend and will use again
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Lovely plant. Well packed so arrived safely. Pleased with both the size and the quality
Review Submitted: 04/11/2017 - 09:24:09
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Plant arrived quickly and in very good condition
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Lovely healthy plant. Beautiful condition. Good price
Review Submitted: 04/11/2017 - 00:44:14
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would recommend you garden to anyone
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unfortunately one was damaged (due to carrier) but replacement was excellent and sent within x2 days.
Review Submitted: 04/11/2017 - 10:13:58
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Very quick service. Easy to navigate website.
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Very happy with the plants.
Review Submitted: 04/11/2017 - 05:38:31
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Verypleased with the service and plants
Review Submitted: 04/11/2017 - 06:55:34
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Excellent service. Well packaged plant delivered speedily,in tip top condition.Good quality plant information also provided.
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Excellent quality plant.
Review Submitted: 04/11/2017 - 14:31:13
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Received the plant very quickly and in good condition
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I could not have got this plant at my local garden centre and I am very pleased with it lots of new shoots coming on it looking forward to seeing it grow
Review Submitted: 04/11/2017 - 07:47:08
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Plants were as described and on time
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Plants seem healthy and at now growing well
Review Submitted: 02/11/2017 - 14:54:46
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Pleasant to deal with over the phone and very helpful.
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One stem was broken due to the way the plant had been put into the box. Hopefully the plant will recover.
Review Submitted: 02/11/2017 - 16:33:15
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Very good, plant boxed very well but still had a couple of half broken branches
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To soon to tell but the plant seems healthy and I hope it goes forward from now and if so I will be delighted
Review Submitted: 01/11/2017 - 13:05:19
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Prompt and courteous
Review Submitted: 01/11/2017 - 15:35:40
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Plant arrived on time and nice and healthy.
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My plant is now sitting in a lovely pot outside our front door looks brill.
Review Submitted: 01/11/2017 - 07:23:22
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Very fast and convenient
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All seems well at the moment hope it survives whatever winter throws at it
Review Submitted: 01/11/2017 - 08:25:03
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Plant arrived when they said it would.
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My plant looks in very good health.
Review Submitted: 01/11/2017 - 09:49:42
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Customer service operator a bit slow but very friendly and eager to help.
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Product arrived in good condition within a couple of days.
Review Submitted: 01/11/2017 - 19:08:09
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Good quick delivery service
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Plant looks healthy and strong at present and has been planted in the garden
Review Submitted: 01/11/2017 - 08:38:07
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The ordering was straight forward and the shrub came earlier than expected.
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The shrub looks good and will start to give us the winter colour that we were looking for.
Review Submitted: 01/11/2017 - 08:42:31
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Delivery excellent. Very well packaged. Arrived in very good condition.
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Very healthy plant. Well maintained
Review Submitted: 01/11/2017 - 18:07:09
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The plants arrived in good time. However, the box was left on the doorstep, on its short-end, despite the "this way up" arrows" and we were not informed it was there. It arrived in the evening, when we were both at home, but NO attempt was made to contact us. It was discovered next morning.
Product:
The plants were damaged - some broken shoots, probably due to the above - but as I would prune it slightly anyway, I've let this pass. It's far too soon to tell how to rate the plant itself!
Review Submitted: 01/11/2017 - 17:48:27
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ABSOLUTELY SPOT ON
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AS ABOVE.
Review Submitted: 01/11/2017 - 19:54:19
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Always good.
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Always good quality,I'm afraid it was badly damaged and will take a while to recover
Review Submitted: 01/11/2017 - 13:45:57
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Although the box was rather battered and had come unsealed, the plants arrived in good condition.
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The plants are a good size and look beautiful; the leaves are a fabulous black-red and I expect them to look amazing when they are bigger.
Review Submitted: 01/11/2017 - 09:41:48
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good delivery
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plant bits broke off compost loose in box ended up all over the house because the box was not sealed
Review Submitted: 01/11/2017 - 09:06:55
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Very fast ,polite service.
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Very fresh well packed plants.
Review Submitted: 01/11/2017 - 08:29:25
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Good service and healthy plant received.
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The plant was in good condition when received
Review Submitted: 01/11/2017 - 15:22:45
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Prompt service - quality plants
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quality fine - look healthy and sturdy
Review Submitted: 01/11/2017 - 09:03:56
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Plant arrived quickly and very well packaged.
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Plant very healthy and well packaged. Looking forward to it being mature enough to flower!
Review Submitted: 01/11/2017 - 10:41:34
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Very good customer service. Had problems with delivery damage to one plant and could not fault the customer service. A replacement was sent almost immediately.
so a deserved thank you!
Product:
Plants arrived in excellent condition which was quite a surprise as one box was in very poor condition - probably due to the courier company. A second delivery was just the opposite - poorly packaged with damage to the plant.
Review Submitted: 01/11/2017 - 15:27:43
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Ordering and delivery time excellent
Product:
Ordered 2 shrubs - arrived one was large the other was like a twig
YouGarden Comments
We are sorry to hear this. Have you sent some images over to us please? We shall take a look and then get back to you with a response.

Katy Rogers
Customer Service Assistant
Review Submitted: 30/10/2017 - 08:12:27
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Always helpful when contact directly
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So far! Early to say but looking good
Review Submitted: 29/10/2017 - 18:02:17
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Plants arrived beautifully packed and very healthy.
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Lovely plant. Already flowering!
Review Submitted: 29/10/2017 - 01:46:39
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Very pleased with both the service and the plant .
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The plant looked to be in excellent condition and I would certainly buy
from this company again
YouGarden Comments
Great feedback - thanks again!

Will
Head of Customer Service
Review Submitted: 29/10/2017 - 10:27:52
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Quick response to order
Review Submitted: 29/10/2017 - 09:51:57
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Problems with plants resolved to my satisfaction.
Product:
In both cases insufficient packaging resulted in a damaged plant. Sorted by You Garden with full apologies.
YouGarden Comments
Apologies again for the damage. I am glad to hear that our Customer Service team resolved the complaint to your satisfaction.

Will
Head of Customer Service
Review Submitted: 29/10/2017 - 13:32:08
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Would like to know how delivery person got around the back of the house when both gates were locked
Product:
Looks very weak and. Spindly nothing like the picture. Hope it grows to be as beautiful as its advertising picture
YouGarden Comments
Thanks again for your order. Did you see our "supplied as" photo, that is on the web page you placed the order on? We'd like to see photos of your plant and if it isn't as we'd expect we'll replace it of course.

Will
Head of Customer Service
Review Submitted: 29/10/2017 - 12:38:45
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Second plant arrived in excellent condition and fast service
Review Submitted: 29/10/2017 - 13:29:58
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Good for replacing a plant that was damaged in post by poor packing, with another plant only slightly better packed.
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Nice plant.
Review Submitted: 28/10/2017 - 03:27:09
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notified me when in transit
came the same day
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plant in excellent condition still to be repotted but very pleased
Review Submitted: 28/10/2017 - 20:46:47
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Excellent value and items always well packaged, and delivered promptly.
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Wonderful addition of colour to the garden!
Review Submitted: 28/10/2017 - 16:49:42
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Plant was delivered quickly and in good condition.
Review Submitted: 28/10/2017 - 14:00:50
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Delivered on time but the carboard box was not fully sealed and the plant was loose inside.
Review Submitted: 27/10/2017 - 12:06:27
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Good customer service
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The plant was lovely. However the packaging was terrible. The box was ripped and squashed which resulted in a couple of broken stems. Luckily nothing too bad but still disappointing
Review Submitted: 27/10/2017 - 08:04:26
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Yougarden responded to my comment promptly. Service was excellent
Product:
The shrub was poorly packed resulting in damage to some of the shoots. However the root ball looked healthy and I am sure the plant will recover.
YouGarden Comments
Glad to hear that you're happy overall. Remember, if your plant doesn't recover (it will!!), please get in touch.

Will
Head of Customer Service
Review Submitted: 26/10/2017 - 06:22:57
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Packaging could hsve been better items were packed sideways in the box so soil spilled out into the box
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N
Review Submitted: 26/10/2017 - 08:46:59
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Service was very quick and delivery prompt. see below.
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The shrub appears to be OK but I was a little concerned when it arrived as it was in a small flat box, on its side with most of the soil which was very dry spilled out of the pot into the box, it almost looked like a bare root plant stuck in a box with a pot and some soil, I am just waiting for a sign that it is getting established in its new pot.
YouGarden Comments
Good Afternoon,

Firstly, thank you for your recent order with us. I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 25/10/2017 - 19:50:45
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Order came quite quickly without hassle
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Came looking fresh and untroubled by being posted!
Review Submitted: 25/10/2017 - 10:16:53
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Lovely lady on the end of the phone. Order dealt with quickly.
Product:
Lovely plants, good size and quality. Liked that the pots were covered in plastic so the bark/soil didn't fall out in transit because the packaging was bent, ripped and squashed when it arrived and would've been very messy
YouGarden Comments
We are pleased to hear that you were happy with your recent order! Thanks for the great feedback.

Katy Rogers
Customer Service Assistant
Review Submitted: 24/10/2017 - 23:19:05
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Always good value and choice
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Looks a good healthy specimen, time will tell
Review Submitted: 25/10/2017 - 17:14:24
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The plant arrive quickly and was well wrapped
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The plant looks very healthy and I look forward to seeing the flowers.
Review Submitted: 23/10/2017 - 14:24:42
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was disappointed with packaging, compost was falling out of box as I took delivery.
Review Submitted: 22/10/2017 - 14:44:58
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Plants arrived in a poor state. Pots were upside down and scattering soil every where.
Product:
plant was not in 2lt pot but was in 1l pot
YouGarden Comments
Good Afternoon,

Firstly, thank you for your recent order with us. I am ever so sorry to hear that your order arrived in this condition. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 22/10/2017 - 09:39:34
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When I heard it was Yodel delivering I wasn't happy as had a lot of problems in the past. It was left with a neighbour whom I have never met and so next time I will have to leave another address if I'm going to be in work.
Product:
The plant is gorgeous,
Review Submitted: 22/10/2017 - 06:40:53
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Can't fault it
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Better than i expected
Review Submitted: 22/10/2017 - 10:47:17
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Delivery was quick and service also quick when first plant was delivered in badly damaged condition. However replacement plant also arrived with most of its compost out of the pot and some minor damage to some stems. This plant did have some packaging around it unlike the first one but was still delivered in a box saying this way up, which meant the plant was laying on its side! Surely packing the plants upright in narrower boxes would protect them better in transit?
Product:
First plant arrived in badly damaged condition in very weak looking box, having been crushed flat in transit. Plant was laid on its side with most of the compost out of the pot and several very badly damaged stems and no packaging around it. Replacement plant arrived in undamaged box but also on its side with most of the compost out of the pot and some slight damage to minor stems. There was some protective packaging in this box. Very disappointed with this experience which puts me off ordering again from this company.
Review Submitted: 21/10/2017 - 14:26:44
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still haven't recieved an order of bulbs
Product:
parcel torn, soil out of pot, and branch broken
YouGarden Comments
We are very sorry to hear this. I can confirm that your bulbs have now been despatched. If possible could you please send some images of the broken acer over to us.

Katy Rogers
Customer Service Assistant
Review Submitted: 21/10/2017 - 06:09:53
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Love the products
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Have planted it so we will see. I had 4 standard roses last year only one made it the others were pathetic
Review Submitted: 21/10/2017 - 13:03:45
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Good quality and service
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Didn’t think it would be as big as it is.
Review Submitted: 21/10/2017 - 17:45:40
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Very quick!
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Seems a healthy plant.
Review Submitted: 21/10/2017 - 16:15:34
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Easy online ordering and plants arrived very quickly
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Good, healthy plant
Review Submitted: 20/10/2017 - 10:06:14
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Good communication.First Class Delivery Service.
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Very pleased with our plants. Good instructions on how to care for them.
Review Submitted: 20/10/2017 - 06:45:13
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Excellent service. Arrived on time and well packaged.
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Arrived in very fresh condition, a beautiful plant, well grown and establishing nicely.
Review Submitted: 20/10/2017 - 06:26:49
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We have used You Garden before and always been pleased with their plants. We get so many compliments from friends on the blooms and we expect this years purchases to be equally good.
Review Submitted: 20/10/2017 - 08:46:50
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The products arrive on time as promised.
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nice clean rather small for the price plant, no sign of flowers yet (ad showed flowers?) I potted on with the professional compost, been very when used before.
Review Submitted: 20/10/2017 - 13:11:46
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Good service
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Plant arrived in good condition
Review Submitted: 20/10/2017 - 05:42:29
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Excellent service
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Lovely healthy looking plant and a good size.
Review Submitted: 20/10/2017 - 15:34:33
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Fast efficient service.
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Well packaged and arrived in good order.
Review Submitted: 20/10/2017 - 07:09:43
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The lady I spoke to on the phone was a great help and dealt with my situation very quickly in a very pleasant way.
Product:
The plant was in a very bad condition when we received it, the replacement was in a better condition but still not perfect.
YouGarden Comments
Good Afternoon,

We are so pleased to hear that everything has been resolved quickly and efficiently for you.

Katy Rogers
Customer Service Assistant
Review Submitted: 20/10/2017 - 00:15:20
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First class service. Easy to use ordering system
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A very sturdy plant ,well potted . Look forward to it's flowering season.
Review Submitted: 20/10/2017 - 14:32:27
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Arrived well protected and in good condition
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Nice healthy plant which will hopefully continue to thrive. Up to me now.
Review Submitted: 20/10/2017 - 12:13:00
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..
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Fortunately this was an established plant because it had six broken stems on delivery due to packing. Because it is established it will survive.
Review Submitted: 20/10/2017 - 07:14:48
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The plant was delivered promptly.
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The plant was not very well secured in the delivery box. Luckily the plant was not damaged. However, the plant was very good and i am pleased with it.
Review Submitted: 20/10/2017 - 16:04:28
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Prompt delivery. Thought the packaging was damaged during transit the plant did not suffer.
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Good sized beautifully healthy plant. Looking forward to the flowers.
Review Submitted: 20/10/2017 - 14:04:28
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Love being a member but this time, the packaging was not sufficient.
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Sadly this had been crammed into a box too small for its foliage so we've had to spend time trying to get it to recover. Hopefully it will
Review Submitted: 19/10/2017 - 06:59:17
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I ordered two plants and paid the necessary. I only received one plant !!!! A Hasty telephone call put thatright
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Well grown, good quality plant
Review Submitted: 19/10/2017 - 18:12:58
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You Garden great but the delivery company BAD. The parcel was battered looked like it had been opened and badly re-packaged and the driver couldn't read as the parcel was on its side despite 'THIS WAY UP' Planr rhankfully was OK
Review Submitted: 18/10/2017 - 16:23:18
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Excellent service
Review Submitted: 18/10/2017 - 11:56:28
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Have had good plants in the past, however, the latest delivery was in a poorly packaged container and instead of two plants I only received one which was damaged, however, this was replaced with two as ordered quite speedily, but the packaging was still appalling!
Review Submitted: 18/10/2017 - 07:06:35
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Efficient service
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Extrembly pleased with shrub
Review Submitted: 18/10/2017 - 17:08:49
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The shrub was delivered quickly but delivery service piled other parcels on top squashing the plant but it was ok luckily. Delivery man asked me to check so he was covered.
Review Submitted: 18/10/2017 - 08:17:38
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Received my plant very well packed!
Product:
Excellent plants!
YouGarden Comments
Thank you very much for the feedback, we look forward to hearing from you in the future.

Terry Falcone
Customer Service Assistant
Review Submitted: 18/10/2017 - 06:50:32
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Very prompt delivery.
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A healthy looking plant which is coming into flower.
Review Submitted: 17/10/2017 - 23:18:53
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Consistently good fast delivery. Plant was well packed as with previous deliveries.
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The plant looks very good and although I have only had it a week or so it appears healthy and is starting to flower already.
Review Submitted: 18/10/2017 - 07:10:30
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Great service..arrived very quickly.
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A few broken sprigs...but in pot watered and now very healthy ..even have a couple of flowers budding.
Review Submitted: 18/10/2017 - 13:51:36
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Prompt efficient service
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Healthy plant, well packaged
Review Submitted: 17/10/2017 - 09:26:51
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Generally responsive
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Packaging didn’t protect it sufficiently - it had 2 broken branches. Otherwise it is fine though so I have planted it and I’m sure it will be fine
Review Submitted: 15/10/2017 - 10:28:47
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Excellent service and always prompt delivery
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Lovely plant on arrival it was bigger than I thought it would be very pleased
Review Submitted: 08/10/2017 - 15:54:24
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Filling the order via the internet, delivery of plant and initial appearance of plant are all good.
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After one week plant looks good. I'm looking out for how resistant it is to slugs and snails
Review Submitted: 08/10/2017 - 04:42:39
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Seems ok
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Let you know how they go on
Review Submitted: 07/10/2017 - 22:15:31
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Always very good
Review Submitted: 07/10/2017 - 07:01:44
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I was disappointed that I was sent different plants from those I ordered and the packing was poor (see below).
Product:
This plant was in a pot but the pot was on its side and had clearly moved about during transit as 4 branches were bent and almost broken and had to be removed by me.
YouGarden Comments
We are very sorry to hear this. We advertised these correctly, im very sorry if you misunderstood the description. I shall send you a copy of our ad via e-mail, let me know if you have any further questions or queries.

Katy Rogers
Customer Service Assistant
Review Submitted: 07/10/2017 - 16:58:40
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Reasonable prices. Plants in good condition
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A lovely specimen. Strong colour and healthy
Review Submitted: 06/10/2017 - 08:19:00
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Brilliant as always
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Lovely plant
Review Submitted: 06/10/2017 - 10:49:35
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Prompt service
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Lovely, healthy plant. Prompt delivery of well packaged product.
Review Submitted: 05/10/2017 - 07:55:01
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quick service this time
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3 growth shoots were broken off
Review Submitted: 05/10/2017 - 08:21:00
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Great service. There was a problem which sorted out extremely quickly
Review Submitted: 05/10/2017 - 18:10:57
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Arrived quickly. Well packaged and plant healthy in good condition
Review Submitted: 05/10/2017 - 07:42:00
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Fast delivery and well packed
Review Submitted: 05/10/2017 - 12:03:16
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Excellent
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Excellent Thank you
Review Submitted: 05/10/2017 - 22:01:31
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First class service and swift delivery.
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First rate. Plant arrived well packaged and in excellent condition.
Review Submitted: 05/10/2017 - 06:40:48
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good plants ,good service ,always good to deal with .
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great plant in excellent condition.
Review Submitted: 05/10/2017 - 09:28:44
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Delivery good. too soon to tell with the plants and bulbs.
Review Submitted: 01/10/2017 - 13:54:42
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It arrive looking great and when I wanted it was away when I order it told the person when I would be home and it came on the right day brilliant It
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IT a lovely plant beautiful colours
Review Submitted: 28/09/2017 - 09:17:38
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great range of products
Review Submitted: 28/09/2017 - 10:33:48
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Good standard of plants, delivered as ordered. Not impressed by courier - just left delivery on doorstep, without knocking or ringing to let me know it was there.
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Can't wait to plant this into a pot and get it going - looks superb!
Review Submitted: 23/09/2017 - 05:47:57
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Arrived in goog condition.
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Very lovely plant.
Review Submitted: 22/09/2017 - 13:13:24
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Informed me of when items would be arriving. Kept in touch and items arrived as anticipated!
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Plants are excellent quality. I am very happy and would definitely purchase from You Garden once again. Well done.
Review Submitted: 18/09/2017 - 15:56:09
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Excellent Service
Review Submitted: 16/09/2017 - 07:53:38
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Excellent
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Delighted how healthy my 'EverRed' looked on arrival,
Thank you
Review Submitted: 15/09/2017 - 06:21:45
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Always good service and products
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Only just being planted as garden gets cleared but bulbs look well and healthy
Review Submitted: 09/11/2016 - 14:16:19
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Prompt and efficient service.
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Appearance good. Awaiting planting by gardener later today.
Review Submitted: 01/11/2016 - 10:14:24
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excellent speedy delivery
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excellent plant
Review Submitted: 01/11/2016 - 13:00:08
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ok
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ok
Review Submitted: 01/11/2016 - 10:45:11
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always good to see latest offers
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quick delivery and helpful telephone staff
Review Submitted: 01/11/2016 - 10:17:48
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Very prompt service
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So delighted with the shrub.Very healthy and a good size
Review Submitted: 31/10/2016 - 16:02:45
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fast service easy to use
Product:
a good healthy plant well packed
Review Submitted: 31/10/2016 - 03:15:22
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simple and easy ordering
Product:
good quality products,as usual.
Review Submitted: 31/10/2016 - 16:55:43
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Always superb, speedy, well packaged, healthy plants
Product:
2 very healthy looking plants, sustained their delivery to home well and now thriiving in their pots, looking forward to seeing their flowers come out
Review Submitted: 26/10/2016 - 13:39:41
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Excellent choice at excellent prices
Product:
All plug plants and bulbs delivered in excellent healthy condition
Review Submitted: 11/10/2016 - 06:34:14
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We always get good service from You Garden. Our latest purchase arrived promptly with excellent packaging and the plants were of really good quality with clear instructions and information for each plant
Review Submitted: 11/10/2016 - 08:12:04
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Bottlebrush Plant Callistemon citrinus
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Nandina domestica - Sacred Bamboo
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Japanese Maple Acer Collection
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Shredded Horse Manure XL
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DOUBLE GUARANTEE TO YOU: more
1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
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Loropetalum 'EverRed' Chinese Witch Hazel
Loropetalum 'EverRed' Chinese Witch Hazel
1 x 13cm Pot
Item: 510306
Only £14.99