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Returning an Item

Please Contact Us - do not send items back with the courier.

If you wish to return an item which is damaged or doesn’t meet your expectations in another way, please get in touch with our Customer Service team via our Contact Us page – we will be more than happy to resolve your query.


Please return to:

YOUGARDEN RETURNS

Long Lane Nursery

Long Lane

Gedney Hill

Spalding

Lincolnshire

PE12 0PP

Please make sure you include the delivery note or your full name and address inside the parcel so we know its from you.

A refund for the returned items will be issued only on safe receipt of the goods. Please note, we do not offer a free returns service and the means of returning items should be arranged by you. We recommend you use a tracked courier service.

Under no circumstances should you send items back with the delivery courier or refuse delivery, as we cannot guarantee to receive items back – in which case your request for a refund may be denied.


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DOUBLE GUARANTEE TO YOU:
1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
ALL MAJOR PAYMENTS ACCEPTED
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