Order & Dispatch Confirmation

Order Confirmation

If you include a valid email address when you place your order, we will send you an email to confirm your order and address details.

Your Order Confirmation is sent to confirm that we have received your order into our system and for you to check that your order is accurate. Your order will be subject to stock availability and fraud checks. It does not constitute a binding contract. On rare occasions where there is a problem with your order, we will get in touch with you to resolve it prior to dispatch.

Should you notice any errors, or wish to amend your order, please call our sales team ASAP on 0844 6 569 569.
Note, the Order Confirmation is sent automatically once an order is saved – any subsequent alterations will not be confirmed by email as a matter of course, however please feel free to Contact Us should you have any queries.

Dispatch Confirmation

Once your order has been processed for dispatch by the dedicated team on our Lincolnshire nursery, we’ll send you an email to confirm dispatch and – where applicable – a link to track your order. If you have placed a large order and your order is split into several deliveries, we’ll send a separate confirmation for each delivery.

Once your order has been processed for dispatch, we regret that we cannot make changes to your order.

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DOUBLE GUARANTEE TO YOU: more
1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
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