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Missing, Incomplete or Damaged Orders

The vast majority of products we sell are live and therefore perishable. Whilst we and our partners make every possible effort to get your order to you quickly and in perfect condition, as with all things in life, on rare occasion things can go wrong.

Fear not though! We pride ourselves on our outstanding customer service and will do our utmost to put things right quickly in the unlikely event that your order doesn’t arrive as it should.

Should there be any issues with your order, please Contact Us as soon as possible – your satisfaction is our absolute priority. Our helpful, friendly customer service team will arrange a replacement or refund for you where appropriate.

In such cases where a refund is provided, our liability is strictly limited to the cost of products supplied, and delivery charges made to you.

We want you to buy with total confidence, so in addition to your Statutory Rights, for ALL hardy plants, we are proud to offer our unique Lifetime Guarantee. Click here for full details.

We will soon be sending you the latest deals and gardening information. Your 10% discount code should be in your inbox shortly (please check your spam folder if it's not there in the next 5 minutes).

Enjoy shopping with us at YouGarden

And get our BEST OFFERS - straight to your inbox!

1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
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