Japanese Maple Acer Collection Japanese Maple Acer Collection Japanese Maple Acer Collection Japanese Maple Acer Collection Japanese Maple Acer Collection Japanese Maple Acer Collection Japanese Maple Acer Collection Japanese Maple Acer Collection
Japanese Maple Acer Collection
Japanese Maple Acer Collection
Japanese Maple Acer Collection
Japanese Maple Acer Collection
Japanese Maple Acer Collection
Japanese Maple Acer Collection
Japanese Maple Acer Collection
Japanese Maple Acer Collection
Japanese Maple Acer Collection

Japanese Maple Acer Collection

Amazing Autumn foliage
Japanese Maple Acer Collection - Rating
  302 Customer Reviews     Read Reviews
Perfect In Pots
Plant In Shade
Winter Hardy
Easy To Grow
  • These stunning Acers are guaranteed to make an impact in your garden for years to come!
  • With this incredible collection you get 3 beautiful and highly desirable Acer shrubs.
  • Varieties Included: 'Atropurpureum', 'Butterfly' and 'Orange Dream'.
  • Supplied in 10.5cm pot - 1 each of 3 varieties.
3 x 10.5cm Pots - Item: 510134
Only £29.99
Club Price: £26.99 - Save: £3.00   Join Today!
Usually despatched in 2-3 days.
3 varieties in 3L pots - Item: (510285)
RRP £49.99
Deal Price £39.99
Save: £10.00 - 20%
Club Price: £35.99 - Save: £4.00   Join Today!
Usually despatched in 2-3 days.

Product Description

These stunning Acers are guaranteed to make an impact in your garden for years to come! Fully hardy even in the coldest winters they lose their leaves in winter, only to burst with incredible colour in spring. The stunning foliage changes colour throughout the year, producing an amazing array of colours in Autumn.

With this incredible collection you get 3 beautiful and highly desirable Acer plants, carefully selected to give a complimentary colour mix. Acers are slow growing, making them ideal for growing in large pots or smaller gardens, where once planted, they are very easy to maintain, and reward you with gorgeous foliage displays for many years. They do well in light shade, as the brightest Summer hot sun can scorch the paler coloured leaves occasionally.

Being slow growing, and difficult to propagate, they are usually much more expensive, but we have a very special offer available. 

Varieties Included:
Acer palmatum 'Atropurpureum' Deep burgundy-purple leaves that turn an even more brilliant shade of bright red in Autumn, just before they fall. The classic red-leaved maple. 
Acer palmatum 'Butterfly': A fantastic variety with lacy, fine foliage. Its leaves are grey green and beautifully marginned with cream tinged with pink.. It forms a 3m bush in 20 years. A must have for any garden!
Acer 'Orange Dream': Bright orange new growth, which fades to yellow in the autumn. It is a great specimen shrub that grows to 3m over 20 years.

What Is Supplied

Item 510134 supplied as:

Supplied in 10.5cm pot - 1 each of 3 varieties, apporx 20cm tall, and well-branched.

Note, photos show plants as supplied in early autumn. Foliage colour varies throughout the year and branches are bare during winter.

Plant Information

Planting / Flowering Calendar
Best Time To Plant
When Your Plant Will Flower
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Fully Grown Plant dimensions (approx)
Plant Dimensions
200cm
200cm

Product Reviews

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Plants were well packaged and arrived in nice condition
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Nice looking collection well packaged
Review Submitted: 22/08/2017 - 19:24:58
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excellant service
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rather small but heathy plants
Review Submitted: 22/08/2017 - 13:29:13
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Quick and efficient
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Quite small but look healthy
Review Submitted: 23/08/2017 - 11:50:35
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Easy ordering & prompt delivery
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All nice healthy plants.
Review Submitted: 20/08/2017 - 23:45:14
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Arrived in good time and in very good condition.
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Seem to be adapting well.
Review Submitted: 21/08/2017 - 07:24:33
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Good service received. what more can I say!
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Smaller than I expected but they arrived in good packaging materials.
Review Submitted: 21/08/2017 - 21:43:48
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So kind to replace plants that did not survive. New plants of excellent quality.
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Well.. so far so good. They look healthy
Review Submitted: 21/08/2017 - 10:11:05
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Delivery well within expected time
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saplings well packed and looked healthy, clearly not long in transit
Review Submitted: 21/08/2017 - 13:47:39
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First time of using and impressed with quality of items and service.
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Acers were as described, in good condition, and "tips" on planting etc. Thank you.
YouGarden Comments
That's really good to hear, look forward to hearing from you again soon

Terry Falcone
Customer Service Assistant
Review Submitted: 21/08/2017 - 21:27:40
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Good Service. Delivered as promised.
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Looked healthy. Time will tell!
Review Submitted: 21/08/2017 - 12:57:46
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service and delivery was prompt and it was useful to track it.
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as expected
Review Submitted: 21/08/2017 - 08:35:52
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Very helpful and pleasant lady who took the order over the phone.
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The Acers arrived within the stated time and were well packaged and in a healthy condition.
YouGarden Comments
Really pleased you are happy with our service/product. We look forward to hearing from you in the future.

Terry Falcone
Customer Service Assistant
Review Submitted: 21/08/2017 - 07:40:33
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From order to delivery was a short time, and packaging was perfect to protect the acers, which arrived in good condition. Delivery service (DPD I think), was very efficient and polite.
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Size of plants was as expected so not disappointed. ( Just got fingers crossed that I succeed in keeping them safe!!).
Review Submitted: 21/08/2017 - 19:55:40
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Delivery was on time, and well packed.
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All look in good condition, and as described. I have high hopes for them once re-potted.
Review Submitted: 21/08/2017 - 08:26:49
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Very good
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Nice healthy plants
Review Submitted: 21/08/2017 - 08:17:54
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Prompt reply &prompt delivery
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They arrived in very good condition
Review Submitted: 21/08/2017 - 08:48:21
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Items arrived during the stated tome given by email
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They look fine and are potted up so I will try not to kill them!
Review Submitted: 21/08/2017 - 18:46:11
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Arrived on time.
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Received thank you.
Review Submitted: 21/08/2017 - 17:52:18
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See below.
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Excellent delivery. Clever packaging, ensuring trees arrived without damage. The trees were a little smaller than anticipated but were good quality.
Review Submitted: 21/08/2017 - 18:45:36
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We received our first items earlier than expected, good plants well packed and in very good condition.
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As described, and strong young plants. Well done!
YouGarden Comments
That's really good to hear, thank you very much for your custom.

Terry Falcone
Customer Service Assistant
Review Submitted: 21/08/2017 - 09:45:04
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Very good
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Excellent Service
Review Submitted: 21/08/2017 - 09:42:47
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misleading ad
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misleading ad
YouGarden Comments
Im so sorry to hear this. I cannot locate any correspondence from yourself. Please get in touch with us directly as we would like to rectify this for you.

Katy Rogers
Customer Service Assistant
Review Submitted: 07/08/2017 - 17:16:24
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Customer services are always helpful if you need to contact them. Nearly all the plants in my garden are from You Garden and I intend continue to use them as I find the website easy to use with helpful information.
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Good value set of Acers. On the small side - but as advertised and expected and I like them small as I do enjoy watching them grow and becoming part of my garden.
Review Submitted: 03/08/2017 - 19:43:25
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great service
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maples are thriving...so beautiful
Review Submitted: 24/07/2017 - 14:03:44
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First class company staff very helpful will not be going to a garden centre again.
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Plants arrived in perfect condition would buy again
Review Submitted: 20/07/2017 - 12:13:02
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The poor rating is because of very poor delivery condition of my order and a separate e mail was sent to You Garden for their comments.
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Appear good but as above they arrived in a damaged condition (carrier issue) left outside in heavy rain - upside down hence damaged.
Poor carriers do not reflect well, no matter how good the actual product supplied is.
YouGarden Comments
Apologies again for the damage in transit. I understand your complaint has now been dealt with.

Will
Head of Customer Service
Review Submitted: 12/07/2017 - 12:19:20
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A fast and efficient service thank you
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Excellent products thank you
Review Submitted: 08/07/2017 - 04:48:50
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Did what it said and delivered.
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All in good condition
Review Submitted: 06/07/2017 - 07:18:57
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Excellent, thank you.
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Excellent, thank you.
Review Submitted: 11/06/2017 - 15:27:34
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Box was open but fortunately the plants were intact
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Plants in good condition
Review Submitted: 30/05/2017 - 15:25:40
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Deliveries took longer than expected but arrived safe and well
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Smaller than I was expecting
Review Submitted: 29/05/2017 - 14:34:49
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So far I have not complaint
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All three are thriving and when they are a bit bigger I will transfer them to a larger pot
Review Submitted: 29/05/2017 - 09:38:04
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Plants arrived promptly.
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plants in good condition and are now flourishing
Review Submitted: 23/05/2017 - 10:55:52
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See comments below. One of the acers lost the tops of its leaves but has recovered well.
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change your delivery comp. The acers were left at the wrong house, upsidedown in the porch despite being given directions.
Review Submitted: 22/05/2017 - 09:01:23
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Review Submitted: 15/05/2017 - 17:27:52
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Brilliant
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Beautiful plants
Review Submitted: 14/05/2017 - 08:40:15
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Staff polite, friendly and helpful. Did find the young man I spoke to for my second order difficult to understand and he seemed in a rush to compete the order. I was not clear about the discounts and needed an explanation. He knows the information off pat but did not appreciate that I was confused. Packaging excellent and apart from two plug plants which had come out of the pot all arrived in excellent condition.
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They are really healthy looking plants and well established. Extremely good value for money.
Review Submitted: 13/05/2017 - 06:25:39
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Very quick service
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Good Value
Review Submitted: 07/05/2017 - 19:11:47
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Well packed product arrives intact
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Product arrives in excellent condition
Review Submitted: 06/05/2017 - 09:11:20
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Plants arrived in good time, securely packed.
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Excellent quality plants - a real bargain, thanks.
Review Submitted: 06/05/2017 - 10:40:12
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Items well-packed.
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Lovely collection of trees.
Review Submitted: 06/05/2017 - 08:37:18
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Very quick and prompt delivery.
Review Submitted: 06/05/2017 - 08:24:20
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Plants arrived within 3 days very well packed.
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Plants are superb and after only a week have already grown.
Review Submitted: 01/05/2017 - 13:06:29
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Prompt delivery, quality products
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Nice little trees, they have been added to our existing collection of 14 others (some a LOT bigger, but they will catch up).
Review Submitted: 29/04/2017 - 08:14:48
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speedy service
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excellent plants well packaged
Review Submitted: 29/04/2017 - 07:23:50
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The plants arrived in good condition and in the time specified.
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All three acers are doing well and were delivered well packed so as not to be hurt
Review Submitted: 29/04/2017 - 12:04:26
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Excellent days it
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As above
Review Submitted: 29/04/2017 - 07:29:46
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Arrived safely and planted. All doing well so far, let's hope it continues!
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Well pleased up to press!
Review Submitted: 29/04/2017 - 16:29:43
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Healthy plants, well packed so travelled undamaged. Thank you.
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smaller than I expected but strong enough for planting out.
Review Submitted: 28/04/2017 - 08:52:34
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The plants came well packaged and in good condition.
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The plants look healthy, a good size, and good value for money.
Review Submitted: 27/04/2017 - 20:18:47
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Quite well presented
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Healthy looking plants well packaged
Review Submitted: 25/04/2017 - 09:41:42
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very good service
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plants appear to be in very good condition
Review Submitted: 22/04/2017 - 13:52:15
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Speedy delivery and good customer service
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Lovely healthy plants
Review Submitted: 21/04/2017 - 12:59:21
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the plants arrived in good order nicely packaged.. the plants themselves were healthy and ready to plant.......
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the plants arrived healthy and good to go.......good standard sizes already make an impact in the garden....thankyou.
Review Submitted: 20/04/2017 - 11:46:21
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Very good trees arrived in good condition
Review Submitted: 19/04/2017 - 20:03:44
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Ordering was very easy and the delivery was very prompt
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One plant arrived in excellent condition but unfortunately the remaining two were damaged where they had been caught in the packaging.
Review Submitted: 19/04/2017 - 17:03:14
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Plants arrived very quickly.
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Plants arrived in excellent condition.
Review Submitted: 18/04/2017 - 08:53:33
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Arrived promptly and in good condition
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Products look in good condition but disappointed by actual size on the acer trees.
Review Submitted: 16/04/2017 - 09:25:04
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Easy ordering and prompt delivery
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Arrived in good condition
Review Submitted: 15/04/2017 - 19:12:48
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Always efficient
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The three Acers are all planted and appear to be thriving
Review Submitted: 15/04/2017 - 15:29:00
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Plants arrived looking very good
Review Submitted: 13/04/2017 - 08:42:57
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Very impressed by the response to problems with the initial delivery.
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Some variation in product quality. You Garden addressed this.
Review Submitted: 13/04/2017 - 08:07:20
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Very satisfied with the service
Review Submitted: 13/04/2017 - 08:15:23
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Excellent service, very prompt delivery.
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Plants arrived in perfect condition. Will definitely buy from You garden again.
Review Submitted: 11/04/2017 - 18:51:11
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Review Submitted: 10/04/2017 - 15:01:20
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Excellent service - arrived as promised suitably packed to keep items safe
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Excellent acers -arrived in good condition now thriving in the semi shade....
Review Submitted: 10/04/2017 - 06:57:14
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The only problem I had the delivery company just left the plants behind our bin at work so if I had not gone in they could have been taken by a third party
Review Submitted: 09/04/2017 - 07:38:49
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Very clear website and useful tips
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Plants of excellent quality and packaging exceptional​. Delivery exactly as promised within five days of placing order.
Review Submitted: 08/04/2017 - 04:51:43
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Quick delivery
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Well packaged and good value.
Review Submitted: 08/04/2017 - 10:15:06
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Always good service
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Seem ok although packaging damaged
Review Submitted: 08/04/2017 - 07:44:29
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Order dealt with promptly and plants packaged immaculately. Very pleased with overall experience
Review Submitted: 31/03/2017 - 11:20:14
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Good service
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A bit small hope they grow;
Review Submitted: 30/03/2017 - 12:40:19
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Impressed by the service as they kept me up to date as to delivery via e-mail.
Would definitely recommend.
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Plants as described. Arrived in good condition. But as I have little experience of gardening I am unsure as to what to do with them now. Pot luck I think.
Review Submitted: 29/03/2017 - 06:35:11
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fast and efficient service, many thanks
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wit tender love and care they should be bueatifull
Review Submitted: 29/03/2017 - 13:32:16
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Service very good
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Product was good and delivered at time stated
Review Submitted: 29/03/2017 - 19:27:08
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Very quick delivery
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Healthy plants which are growing well
Review Submitted: 28/03/2017 - 13:25:08
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Very quick and efficient service
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Well packaged very good quality plants,great value for money
Review Submitted: 27/03/2017 - 08:29:01
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easy to use
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just coming into leaf
Review Submitted: 26/03/2017 - 20:17:33
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very satisfactory transaction
Review Submitted: 25/03/2017 - 21:16:28
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These Acers are just as they were described, but better than I expected!!
They have strong root balls and a good height.
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I,m very pleased to rate these 3 Acers excellent!
They are robust, strong and each have a good root ball!!
Thank you. Mrs. Marie Hogan.
Review Submitted: 24/03/2017 - 12:25:06
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Prompt delivery.
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Plants arrived quickly and in good condition.
Review Submitted: 23/03/2017 - 09:16:59
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Very impressed
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Brill
Review Submitted: 23/03/2017 - 07:36:01
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Most excellent service I will must likely use their services again Thank you
Review Submitted: 23/03/2017 - 13:52:54
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Fast delivery, plants arrived looking very healthy
Review Submitted: 23/03/2017 - 09:02:55
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Service was quick and easy. Plants very well packaged.
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Smaller than expected but very healthy plants.
Review Submitted: 23/03/2017 - 10:56:57
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Quick and efficient
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Plants look fine but we will wait and see
Review Submitted: 23/03/2017 - 16:01:02
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good website easy to follow
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arrived well packaged and are sprouting flowers on the windowsill till able to plant out
Review Submitted: 20/03/2017 - 11:08:42
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Delivery was very quick and plants in good condition.
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All appear to be in good condition.
Review Submitted: 19/03/2017 - 14:30:04
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Delivered In time
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Healthy plant
Review Submitted: 16/03/2017 - 09:36:33
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very good and fast service
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Looking forwards to see different colours on the collection of plants
Review Submitted: 05/03/2017 - 20:39:20
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Good customer service.
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Was a little surprised the plants weren't a little more mature or larger.
Review Submitted: 03/03/2017 - 10:20:38
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Well packaged for posting
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All received in perfect condition
Review Submitted: 28/02/2017 - 13:13:49
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Very fast delivery
Review Submitted: 27/02/2017 - 08:44:51
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Good service
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Waiting till they flower
Review Submitted: 27/01/2017 - 07:39:38
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Excellent service
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Plants look very healthy and are starting to bud up
Review Submitted: 26/01/2017 - 17:32:53
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The ordering service and delivery worked very well
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Still time to go until the growing season but the plants arrived in good condition
Review Submitted: 26/01/2017 - 17:14:19
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Arrived, well package and in good condition.
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They are in my cold frame at present due to cold and frost. Have high hopes when I plant out in early Spring.
Review Submitted: 26/01/2017 - 17:20:03
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We used internet, but all very clear
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Nicely packaged and look good specimins
Review Submitted: 26/01/2017 - 15:50:40
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Very satisfied
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Very satisfied
Review Submitted: 26/01/2017 - 19:13:36
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On this occasion very disappointed. My erythronium bulbs were particularly poor (20% useless). 3 e mails (how can they not be received) and 3 phone calls over the next 3 weeks!!!!!! Eventually sorted the matter out to my satisfaction. Thus errors made but sorted out and will use Yougarden again.
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Seem to be in good condition. Planted on into bigger pots. Looking forward to next summer.
YouGarden Comments
Good Afternoon,

I am very sorry to see that you are unhappy with the service to which you received.
On looking at the account I can see that it was myself who personally dealt with your issue. I dealt with this matter immediately. We had a telephone conversation and i ensured all errors were resolved.

I replaced your order and ensured you received it as quickly as possible. I am sorry to see that you still felt as though you received poor service.

Again, I apologise for the disappointment caused.
Any further questions or queries please do not hesitate to get in touch.

Regards

Katy Rogers
Customer Service Assistant

Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 01/01/2017 - 19:00:44
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Very good
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All items arrived in a good condition and were well packed
Review Submitted: 31/12/2016 - 10:53:20
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Excellent telephone ordering service and prompt delivery
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Very good value for money
Review Submitted: 20/12/2016 - 19:18:13
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very quick delivery
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the dormant plants look good but next spring will tell !!
Review Submitted: 19/12/2016 - 17:07:18
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Fast delivery, well wrapped.
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Hard to say as its winter and the trees are bare but so far so good
Review Submitted: 16/12/2016 - 09:37:35
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I was advised goods were to be sent, they arrived on time and in good condition.
Review Submitted: 15/12/2016 - 15:09:58
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Quick delivery and always well packed
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Good sized small plants, although dormant, sure they will grow away in spring.
Review Submitted: 15/12/2016 - 10:48:34
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Well packaged and arrived promptly
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Seems like a good selection. Plants look healthy and I hope they will develop well in time.
Review Submitted: 13/12/2016 - 11:13:57
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Very good service
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Healthy looking plants thankypou
Review Submitted: 12/12/2016 - 16:22:51
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Satisfactory
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Unfortunately the labels had fallen out, so will need to wait until spring before knot which colors they are.
YouGarden Comments
Good Morning,

We are so sorry to hear that your Acer's are missing some of their labels!

I have added a note onto your account so don't worry, if for some reason they turn out to be anything other than what you ordered just let us know and we shall rectify the matter for you!

Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 12/12/2016 - 09:25:01
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The plants were upside down in the cardboard box so at least half of the soil had fallen out of the pots. The Passion flowers were trapped in the plastic tray and hanging out with bits broken off.
Product:
As these are just bare roots I have just put all the soil back in the pots and they look alright. Just have to hope they are still alright after winter.
YouGarden Comments
Good Morning,

We are sorry to hear that you received a slightly damaged parcel. This is not what we expect and we ask that you send some pictures in of the damage please if possible?

If for any reason they do unfortunately fail please let us know and we shall action accordingly for you.

Katy Rogers
Customer Service Assistant
Review Submitted: 10/12/2016 - 21:10:51
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Quick response and safe delivery
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Appear in good condition and well potted
Review Submitted: 09/12/2016 - 16:18:05
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Prompt ,wellpacked
Review Submitted: 08/12/2016 - 08:03:52
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Order line very good was told goods out of stock for two to three days then by would be sent this is what happened
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They arrived as sticks so my husband is looking forward to the summer to see their beauty they are his Christmas present
Review Submitted: 08/12/2016 - 07:51:05
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No problems encountered. Was kept informed re delivery and so far all good
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Well packaged and hope all well be well when I can plant them out
Review Submitted: 08/12/2016 - 21:36:16
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Very good, no problems up to now.
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Came well packed and healthy looking, just a bit smaller than i thought. I bought these for my daughter , but she is not the best gardener, and they do look quite small and fragile , so i will nurture them myself for now, till they get a little bigger and stronger. Good value for money though and they will look stunning ' in time.
Review Submitted: 08/12/2016 - 10:57:53
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Good
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Good
Review Submitted: 08/12/2016 - 14:16:31
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Superb service and very quick
Review Submitted: 08/12/2016 - 13:17:09
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Brilliant, the plants were so unexpectedly delivered early evening
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the plants are now potted up and look okay
Review Submitted: 08/12/2016 - 07:26:08
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the plants arrived in good packaging and in good time. thank you
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the three trees look in good condition.... hard to tell at the moment as they are in dormant stage and no leaves, cant wait to see them bud up and grow.
Review Submitted: 08/12/2016 - 07:54:56
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Excellent transaction thankyou. Delivered very quickly and in perfect condition .
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A lovely, healthy set of plants.
Review Submitted: 08/12/2016 - 05:50:47
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I think i should have read the advert more thoroughly, i was not expecting 5"" trees
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Tiny
YouGarden Comments
Good Morning,

We are sorry to hear that you are unhappy with the size of your trees.
Please know that if you wish to return them we can provide you with a returns address. Unfortunately we do not offer a free returns service therefore this would be at your own cost. Once we have received the return we would refund you in full.

If you have any more questions please feel free to ask.

Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 08/12/2016 - 05:29:20
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I rated You Garden excellent because of their customer service. The original order arrived damaged and the varieties not labeled. I contacted You Garden and explained my dissapointment, to which they expressed supreme, obviously not a usual occurrence. I was immediately assured that my order would be replaced and delivered in the correct state. It was three days later and in perfect condition.Excellent service. Well done You Garden.
Product:
The plants look very good.difficult to judge much more as they are bare root.
Review Submitted: 08/12/2016 - 10:39:35
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Very speedy service and package very good
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The plant are in very good condition , can't wait for the spring , thank you
Review Submitted: 08/12/2016 - 09:35:52
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Product arrived quickly
Review Submitted: 08/12/2016 - 13:03:24
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Very impressed with the service .. from the date order received to the date plants arrived, all handled very efficiently, also liked the option to track en route. High standard of packaging involved with helpful instructions re aftercare enclosed.
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Plants look very healthy, looking forward to their progress particularly during their first season.
Review Submitted: 08/12/2016 - 11:29:53
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The Maples were certainly good value. Coming in small pots with moist compost.
I can't comment on the fish blood & bone as I've not used it yet but it was in a plastic bucket container.
Perhaps some good quality plastic pots and a small bag of suitable compost could have been offered with instructions for potting on.
But then I used to own a small Spar store and we all ways wanted to sell more.
The items were well packed and arrived quickly. Everything was as ordered.
Excellent service.
Mike Leese
Product:
See above
Review Submitted: 08/12/2016 - 05:01:15
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Always good quick service. Replaced a plant that had been damaged on arrival without any questions.
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Beautiful plants, in good condition
Review Submitted: 08/12/2016 - 09:55:44
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Prompt and efficient service
Review Submitted: 07/12/2016 - 14:45:52
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Products arrived very promptly and in excellent condition
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It's early days but Acers look really good and the leaflet that came with them gave very clear and helpful instructions on how to plant and look after them
Review Submitted: 07/12/2016 - 12:10:23
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Quick service
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As they are dormant as it is winter it is hard to comment.
Review Submitted: 07/12/2016 - 20:35:33
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Had to contact customer services because we hadn't received our plants so they promptly sent us a replacement the plants look goid
Review Submitted: 07/12/2016 - 18:42:15
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Good value and excellent service
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Packing could have been better, plant labels fell out of the pot so impossible to relabel until plat has grown
Review Submitted: 06/12/2016 - 19:47:51
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Arrived when elected.
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Looks ok now. Let's hope in 6 months that they survive.
Review Submitted: 06/12/2016 - 17:30:34
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Came on time
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Bare plants at present
Review Submitted: 06/12/2016 - 09:05:18
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Very clear and helpful advice.
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It is really difficult to say as it is the winter - they look dead but are deciduous! I will know more in the spring! They do look beautiful.
Review Submitted: 06/12/2016 - 07:30:14
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Very quick
Review Submitted: 05/12/2016 - 17:02:16
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Although the service was good, it was unfortunate that because of the way the plants had been packed, the soil had spilt out of 2 of the pots causing the labels to fall out so I can;t tell which is which until they come into leaf.
Review Submitted: 05/12/2016 - 08:39:46
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Prompt delivery
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Have not yet planted them up but they look good
Review Submitted: 05/12/2016 - 13:04:38
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I ordered online which went ok. Items arrived within a week.
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Have put them outside ,so have not seen how well they will survive winter yet. They look ok when they arrived.
Review Submitted: 05/12/2016 - 10:22:51
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Quick delivery and well packed
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Pleased so far, but only a couple of twigs so far. Looking forward to growth next spring.
Review Submitted: 05/12/2016 - 16:41:02
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Speedy delivery and prompt reply to email question re planting advice
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Looking forward to watching them grow!
Review Submitted: 05/12/2016 - 07:27:02
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quick service, plants look ok hard to tell this time of year.
Review Submitted: 05/12/2016 - 19:23:04
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Packaging not very good. Potting medium was very dry. Plants all looked a bit battered.
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We hope the Acers survive! Soil was dry and had come out of pots and was loose in box. Would have benefitted by some wrapping around individual pots to contain soil, plastic holders too flimsy. Not robust enough for travel!
YouGarden Comments
Good Morning,

I am very sorry to hear that you are disappointed with the condition of your parcel. I shall forward this on to the relevant team.

Would you possibly be able to get some images sent over to us? We can then action accordingly for you.

Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 05/12/2016 - 07:31:21
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Very easy and positive transaction. I did have to contact the company as the offer we had seen in a Sunday paper wasn't on their website. The lady I spoke to was very cheerful and confirmed the offer was still acceptable.
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Products arrived well packaged. Hopefully will see results next year in growing season.
Review Submitted: 05/12/2016 - 08:51:30
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Difficult to know what is required here. Service quick.
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I won't really know until next year how well the Acers are doing so maybe it would be best to give feedback in about June.
Review Submitted: 05/12/2016 - 07:56:38
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excellent service when I called and put my order in and then to have them delivered so quickly was super efficient.
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They seem good but I have to wait for the growth to start; at the moment they are just bare twigs. One suffered a bit in the delivery but it seems OK now.
Review Submitted: 05/12/2016 - 13:16:25
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Quick efficient service plants arrived when stated in a good condition
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they look lovely can wait to see them once they are established
Review Submitted: 03/12/2016 - 13:47:03
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Very fast delivery ��
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The plants look in good condition, just have to wait until spring to find out if they are!��
Review Submitted: 03/12/2016 - 22:34:38
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Great sales and service.
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Great service and the trees look absolutely fine.Thanks for a easy transaction.
Review Submitted: 02/12/2016 - 15:35:09
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nice price shame about the delivery service
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as I have already told you they came loose in the box which was squashed
YouGarden Comments
Please accept our sincerest apologies for any disappointment that has been caused by the plants or the courier.

If you have been in touch via Email, hopefully we can resolve the situation shortly.
Review Submitted: 02/12/2016 - 10:28:38
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Delivery as expected
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Products as expected
Review Submitted: 02/12/2016 - 16:53:17
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Our garden and patio areas will benefit from the purchase of these three acer shrubs should thy meet the description of their description. we believe they will as we have purchased plants before in the same manned and have experienced excellent results from them.
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The shrubs arrived in good time, they were well packed and protected. They were planted into large patio container soon after arrival with appropriate soil/compost and farmyard manure mix, they are awaiting spring time when I expect to see for myself the results of our purchase and we have great hopes for them.
Review Submitted: 02/12/2016 - 09:22:15
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Pretty good service. Well formed trees and well packed.
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Too early to tell how they will perform but they are nicely formed trees and look to be in good condition.
Review Submitted: 02/12/2016 - 09:50:33
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Delivered as promised within 7 days
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Looked ok but will not know until spring when they start to grow.
Review Submitted: 02/12/2016 - 12:30:37
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as I would expect
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seem ok
Review Submitted: 02/12/2016 - 09:51:36
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Some of their advertising is very misleading in that it makes believe the offers are better than they really are.
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soil in the pots was more in the packaging than in the pots.
YouGarden Comments
Thank you for your feedback. Could you email us and explain what you mean please - it certainly isn't our intention to mislead!

Will
Head of Customer Service
Review Submitted: 02/12/2016 - 10:44:42
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very good
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very good
Review Submitted: 02/12/2016 - 19:47:03
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good fast service
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ok
Review Submitted: 02/12/2016 - 16:27:18
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Delivered safely. Good variety of plants at good prices.
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Seems like good value for money. Only time will tell on quality come next summer when leaves are out.
Review Submitted: 02/12/2016 - 06:53:54
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Always well protected plants.
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all arrived in good condition
Review Submitted: 02/12/2016 - 16:37:42
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ordering was good
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well packed arrived in good condition
Review Submitted: 02/12/2016 - 12:13:43
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Staff. On the fone were very very very good and most helpful. Staff on email gave me all the very necessary info I needed. Thank you.
Product:
Arrived very dry but generally in the the condition as advised.
YouGarden Comments
We are glad to hear that you are happy with the plants and that they meet your expectations.

Apologies for he fact the delivery driver left them in the wrong the place. If you are ever in doubt about where the plants are, just get in touch with us via Email and we will be able to tell you where they are.

If you could let us know when you have placed an order with us we will make sure that the delivery instructions are correct for you.

Kind regards
YouGarden
Review Submitted: 02/12/2016 - 07:24:06
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arrived quickly and with no problems
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Plants well packed and look healthy. just have to wait until they grow next year
Review Submitted: 02/12/2016 - 13:53:21
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Couple of minor annoyances on receipt of my order, a couple of identifying names on labels had come adrift. Also, ordered 2 lots of Japanese maple offer, one lot being much stronger looking than the other in every way. But no doubt they will probably catch up in the growing season. ??
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Stilll in pots in Greenhouse, as they were delivered during 2 very severe frosty days. Have yet to plant out into the garden.
Review Submitted: 02/12/2016 - 16:57:02
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Plants were in good condition on arrival and arrived within 3 days.
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very pleased with the Japanese maple (Acer) collection - 3 varieties.
Review Submitted: 02/12/2016 - 10:33:13
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Always spot on
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Fantastic price
Review Submitted: 02/12/2016 - 12:25:06
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Prompt service good looking plants
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Look fine. Time will tell
Review Submitted: 02/12/2016 - 13:19:34
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The maples arrived very quickly
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The maples appear OK and were watered immediately. They are being kept indoors because of frosts. Too early to comment on quality as they are now dormant and losing their leaves.
Review Submitted: 30/11/2016 - 13:07:17
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great
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great
Review Submitted: 28/11/2016 - 08:29:12
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good
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good
Review Submitted: 28/11/2016 - 19:33:46
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Good service updated on progress regularly.
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Good product very reasonably priced packaged well and arrived promptly
Review Submitted: 28/11/2016 - 09:11:05
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Hi
I was disappointed when I received my order of three maple shrubs as they where shriveled up ready to die not happy
YouGarden Comments
Good Afternoon,

I am very sorry to hear that your Acers have failed. Are you able to get some images over to us please?

We will then action accordingly for you.

cs@yougarden.com

Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 28/11/2016 - 12:24:41
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Good
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Hope they live through winter
Review Submitted: 28/11/2016 - 11:03:49
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Always excellent service and products
Review Submitted: 27/11/2016 - 10:15:09
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prompt delivery.plants were in good condition.
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see above.
Review Submitted: 25/11/2016 - 09:52:49
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Good swift efficient service
got what I ordered
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Good condition,arrived good packaging undamaged,
just have to wait & see if they grow.
Thank you
Review Submitted: 25/11/2016 - 07:56:36
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Service could not be bettered, arrived very quickly.
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Excellent items, delighted with them. Thank you. Dan.
Review Submitted: 25/11/2016 - 11:02:57
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Excellent in all respects
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In good condition
Review Submitted: 24/11/2016 - 15:20:37
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Speedy delivery, well packaged, arrived in good condition.
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Planted within 24 hours of recent receipt. Already producing leaves on 2 out of 3 shrubs.
Review Submitted: 24/11/2016 - 19:45:40
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Received in a short period ready for planting.
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Cannot rate any higher until they have been to sleep for the winter.
Review Submitted: 24/11/2016 - 06:39:15
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speedy delivery
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Given as a present so don't know yet
Review Submitted: 24/11/2016 - 13:44:42
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Very good service quick on delivery
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Very good condition
Review Submitted: 24/11/2016 - 09:34:39
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Plants in good condition, fast efficient service
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Good condition
Review Submitted: 24/11/2016 - 13:00:07
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Having telephoned the company reference my delivery the customer services and subsequent emails were handled very, very WELL. Thank you
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looked very 'almost'dead. Many leaves in the box and some sticks in pots. Having discussed via email it appears these plants are 'dormant'. Wish I had known I would not have need to call.
Review Submitted: 24/11/2016 - 14:45:33
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Arrived well packaged but very dry. Repotted quickly & thank goodness for rain
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Smaller than I was expecting
Review Submitted: 23/11/2016 - 15:27:05
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Goods arrived in good time.
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Plants in poor condition, one looks like it may not survive. Advertisement was misleading.
YouGarden Comments
Good Afternoon,

I am very sorry to hear that your Acer has arrived in poor condition. This is not what we would expect. Would you please send some images over to us? We can then take a look and either advise or replace the plant for you.

Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 23/11/2016 - 08:24:52
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Brilliant thank you
Product:
Very good value for the money certainly be buying from you in the future
YouGarden Comments
Good Afternoon,

Thank you for taking the time to leave us that great feedback - We really appreciate this!

Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 23/11/2016 - 11:56:36
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Quick and efficient service
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good value for moneyñ
Review Submitted: 23/11/2016 - 09:24:20
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Very good service very helpful
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Arrived swiftly and in good condition well packed to protect plants
Review Submitted: 23/11/2016 - 06:39:18
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good service
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will let you know if they shoot out next year
Review Submitted: 23/11/2016 - 11:46:50
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very quick and well packed
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Good healthy plants but I think the advert alittle deceiving.Could have purchased the same size in the supermarket and saved postage, thankou Barbara Luscombe
Review Submitted: 23/11/2016 - 13:37:06
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Quick delivery
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Disappointed with the size of the saplings.
YouGarden Comments
Good Afternoon,

We are really sorry to hear that you are disappointed with the size of your Acer's. All measurements of our plants are located in the product description on our website.

If you would like to discuss this please email us as cs@yougarden.com

Katy Rogers
Customer Service Assistant
Review Submitted: 22/11/2016 - 10:26:36
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Easy ordering and prompt delivery.
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Arrived in fits the class condition.
Review Submitted: 22/11/2016 - 09:05:08
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Prompt filling of order
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collection came well packed and in good condition. Difficult to rate further until the growing season
Review Submitted: 22/11/2016 - 18:37:05
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Arrived very quickly
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Exactly as the photo, good plants.
Review Submitted: 22/11/2016 - 13:32:17
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very quick service.
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nice plants
Review Submitted: 21/11/2016 - 11:27:30
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Haven't arrived yet 16 days so far
Product:
I, ll let you know if I ever see them
YouGarden Comments
Good Afternoon,

We are really sorry to hear that your Acer's did not get to you. I have looked into this and I can see that my colleague has contacted you and replaced the order.

Please expect the replacement order soon, we usually despatch between 2-3 days.

Katy Rogers
Customer Service Assistant
Review Submitted: 21/11/2016 - 11:15:46
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Easy to order from and delivery came when expected, plants were in excellent condition and will use again.
Review Submitted: 21/11/2016 - 07:37:55
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Plants were well packaged and secure. Arrived quickly after placing the order .
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Although smaller than expected , pot size and illustration were slightly misleading, the plants were of good quality . I look forward to them growing next year.
Review Submitted: 21/11/2016 - 09:02:39
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Arrived earlier than expected in good condition
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I will really know how good they are come spring when they should start to grow again after losing their leaves Contact me again in say April May
Review Submitted: 21/11/2016 - 11:28:37
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Excellent service. Fast delivery
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Healthy loooking plants. Will look forward to seeing them when they leaf up in the spring.
Review Submitted: 20/11/2016 - 19:17:30
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Very good ordering service. The staff were very helpful when I phoned with a query
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Lovely fresh plants were delivered
Review Submitted: 20/11/2016 - 11:51:47
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Prompt delivery
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Came in good condition as advertised
Review Submitted: 19/11/2016 - 07:14:47
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No problems whatsoever.
Very quick delivery.
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Look good, would recommend, really pleased.
Review Submitted: 19/11/2016 - 10:17:45
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Friendly, easy to order at a good price, good quality of items and delivered within time. Let down slightly by Yodel the courier who rang the doorbell, didn't wait for a response and left goods with a kind neighbor. On arrival the plants were in good condition - although some of the soil had dispersed from the pot, no great problem used some general compost to make up the deficiency. Clearly labelled and good aftercare instructions. All round excellent service.
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Arrived in good condition - will have to wait until spring 2017 to see how they perform, that I guess will be down to me:-) not the supplier.
Review Submitted: 19/11/2016 - 14:12:37
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Very quick delivery fab plants. Thanks
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Very healthy plants. Alreadt potted up and look good.
Review Submitted: 19/11/2016 - 12:20:48
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Good quick service. Plants arrived in excellent condition.
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All three plants look OK - very pleased with the selection.
Review Submitted: 19/11/2016 - 07:24:28
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Plants arrive in good condition, with helpful information & advice.
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2 in leaf & 1 no leaves. I guess it's in dormant state.
Review Submitted: 17/11/2016 - 19:41:54
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Swift delivery. Well packaged plants.
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Healthy well grown Acers. Excellent condition. Would highly recommend this company
Review Submitted: 17/11/2016 - 08:12:43
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Good service
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Will see how they grow!
Review Submitted: 17/11/2016 - 12:00:49
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Disappointingly high delivery charge though
Review Submitted: 17/11/2016 - 12:08:49
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Great service and quick.
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Arrived on time very well wrapped and look good.I just hope i can keep them as well.
Review Submitted: 17/11/2016 - 07:05:53
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Order arrived very quickly and plants were well packaged and in good condition.
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They were as described and still in leaf so I could see their colour. I am a great lover of Acers and will undoubtedly buy again from You Garden if more attractive offers are made.
Review Submitted: 17/11/2016 - 09:10:36
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Good service
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Thought they would be a little bit bigger but all OK would shop again HAPPY
Review Submitted: 17/11/2016 - 06:46:23
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Very impressed by speed of delivery
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So far very good and plants appear healthy but as they are still quite small I will wait to see how they grow
Review Submitted: 17/11/2016 - 22:48:09
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Fast efficient
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Well packaged sturdy plants
Review Submitted: 17/11/2016 - 10:30:06
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Very fast delivery items well packed with instructions how to plant them ect
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Maples x 3 were of a good size and looked very healthy
Review Submitted: 17/11/2016 - 08:50:11
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Everything went according to expectations.
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Really pleased with them (so far). Sturdy healthy little plants from which I expect great things.
Review Submitted: 17/11/2016 - 20:50:57
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A wide range of plants available, at very competitive prices
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Plants arrived well packaged and in excellent condition.
Review Submitted: 14/11/2016 - 15:31:40
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The order was processed efficiently and the plants were delivered promptly as stated by them.
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The plants were as stated in the advertisement, we're very healthy and have great potential for my garden.
Review Submitted: 14/11/2016 - 07:59:04
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Plants arrived promptly and well packed
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Maples were in good condition and a good size for growing on. Very pleased with the 3 plants and looking forward to seeing them grow.
Review Submitted: 14/11/2016 - 12:53:37
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Trees arrived on time and as per description
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Trees are small (as described) but in good condition, colourful and very good value.
Review Submitted: 14/11/2016 - 21:15:38
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Good fast delivery,,
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Just hope the plants survive the winter,,
Review Submitted: 14/11/2016 - 20:14:50
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Info very good.
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Acers are A1
Review Submitted: 11/11/2016 - 19:44:25
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Ordering easy from an excellent website. Service expedited and plants delivered in good time. Importantly I was kept well informed as to the progress of my order.
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Plants arrived well packaged and in good condition. Now thriving in my garden.
Review Submitted: 11/11/2016 - 06:52:09
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The quality of the plants that they send out are very very poor and their customer service worse than poor
YouGarden Comments
Good Morning,

I am very sorry to see that you are unhappy with the service, would you please contact us directly as we would like to rectify the matter.

Please email myself, Katy when it is convenient cs@yougarden.com

Katy Rogers
Customer Service Assistant
Review Submitted: 11/11/2016 - 06:29:47
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easy website
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plants in excellent condition
Review Submitted: 10/11/2016 - 09:44:23
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Very good service, well packed
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Very happy
Review Submitted: 10/11/2016 - 14:52:54
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plants came well packaged.
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Will have to wait and see if they survive, and grow next year.
Review Submitted: 10/11/2016 - 18:01:27
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Attractive price for good quality products, supported by efficient and prompt service.
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Excellent plants
Review Submitted: 10/11/2016 - 11:41:30
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Fast Delivery
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Excellent quality for price
Review Submitted: 10/11/2016 - 07:07:20
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Have received several good items this year.
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Acers seem very good and will hopefully grow well here in Devon
Review Submitted: 10/11/2016 - 12:32:20
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Looks like some good offers but only used once so far
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One Acer (the purple ) had dropped all its leaves so looks a sorry state against the other two but I assume it will be fine next Spring.
Review Submitted: 10/11/2016 - 16:10:23
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Ulike some suppliers plants received were well packed and NOT PARCHED.Plants were watered to my satisfaction
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excellent price
Review Submitted: 10/11/2016 - 14:48:21
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Service good,packaging good, delivery exelent
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Quality looks excelent
Review Submitted: 09/11/2016 - 10:07:28
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Good price fast delivery
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Lovely healthy looking trees
Review Submitted: 09/11/2016 - 11:14:31
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Easy site, very straightforward.
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The plants were a little confined, I.e. too tall for packaging, but because delivery was swift, seem to have recovered.
Review Submitted: 09/11/2016 - 08:29:50
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good fast service
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plants in good condition. well pleased. thank you
Review Submitted: 09/11/2016 - 15:51:28
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You garden good plants and in a good state too
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Good plants and well packed got them in good order thanks
Review Submitted: 09/11/2016 - 09:32:43
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excellent information
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the 3 Acer's arrived as advertised....very healthy
Review Submitted: 09/11/2016 - 19:30:58
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Plants arrived in excellent condition
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Planted in pots and all doing very well
Review Submitted: 08/11/2016 - 15:57:18
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the service is very good
Review Submitted: 08/11/2016 - 09:28:21
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Very fast despatch
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Good quality plants, packaged well & arrived promptly.
Review Submitted: 08/11/2016 - 10:46:14
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Good speedy service.
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Not too sure. 1 of the Acers is losing all it's leaves.
YouGarden Comments
Don't worry, Acers are deciduous plants so they will lose their leaves, it may be that this one is just a little more sensitive than the others.

Let us know how it gets on!
Review Submitted: 08/11/2016 - 12:12:19
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The trees were in an appropriate size plastic container but this had been folded to squeeze it into too small a box. One tree was badly damaged and I trimmed some branches. I could have cried at seeing such poor care of these trees.
YouGarden Comments
Good Afternoon,

I am very sorry to hear this, are you please able to send some images over of the damaged tree? We shall then action accordingly for you.

Katy Rogers
Customer Service Assistant
Review Submitted: 07/11/2016 - 12:12:07
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Good
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Good
Review Submitted: 07/11/2016 - 07:13:04
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Excellent service
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Packed very well and so far look healthy
Review Submitted: 07/11/2016 - 16:28:54
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Excellent service.
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These were a present for a friend. She was delighted with them.
Review Submitted: 07/11/2016 - 09:50:15
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Excellent service, plants arrived promptly, and well packaged. Great price.
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Plants arrived well cared-for, carefully packaged, beautiful colours.
Review Submitted: 07/11/2016 - 11:37:32
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Really hassle free. The young acers were very well packed.
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Nicely shaped sturdy young plants. Very pleased.
Review Submitted: 07/11/2016 - 20:27:19
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prompt delivery
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live healthy plants well packed
Review Submitted: 07/11/2016 - 09:13:14
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Very quick, smaller than I thought but grouped together very pretty.
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Hoping all 3 get through the winter. Is one of them going to turn bright red or do I need another!
Review Submitted: 07/11/2016 - 08:56:04
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No complaints!
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The plants seem very good.
Review Submitted: 07/11/2016 - 16:26:27
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very prompt service
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plants in good condition but one has dropped all its leaves
Review Submitted: 07/11/2016 - 08:51:11
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Efficient ordering.
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Very pleased with the acers. But I would be as they are one of my favourite shrubs. Parcel well packed
Review Submitted: 07/11/2016 - 09:25:04
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Excellent items delivered on time
Review Submitted: 07/11/2016 - 19:10:58
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Excellent service. Fast delivery
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Lovely healthy plants
Review Submitted: 07/11/2016 - 15:25:37
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really quick delivery of brilliant well packed plants
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Just hope we can grow them as well as the nursery has!
Review Submitted: 07/11/2016 - 09:54:47
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Very fast service
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They seem to be healthy plants
Review Submitted: 07/11/2016 - 07:46:10
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Very fast delivery
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All 3 acers in good condition
Review Submitted: 04/11/2016 - 21:21:25
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Plants delivered on time and in good condition
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Healthy plants
Review Submitted: 04/11/2016 - 13:03:31
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Plants arrived very soon after ordering in very good condition -well packaged and good damp compost. Also of a good size.
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Healthy plants . Good size.
Review Submitted: 03/11/2016 - 09:46:08
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Fast service arrived next day
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All fine so far and looking nice
Review Submitted: 03/11/2016 - 08:25:04
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Delivered promptly
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Good plants
Review Submitted: 02/11/2016 - 09:32:03
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Good
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Really healthy, acres, very good value for money.
Review Submitted: 01/11/2016 - 08:59:10
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Excellent service
Review Submitted: 01/11/2016 - 02:56:57
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fast efficient delivery
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Plants arrived healthy. Two planted into ground, one in pot, all ok so far.
Review Submitted: 01/11/2016 - 08:19:14
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Very quick delivery
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Nice plants although one looks a bit stick like. Hope it survives the winter
Review Submitted: 01/11/2016 - 09:00:05
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Delivery was speedy and the plants were well packed and arrived in good condition.
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The Acers were excellent value for money and will definitely brighten our garden!
Review Submitted: 31/10/2016 - 10:19:18
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Very prompt delivery and value for money
Review Submitted: 27/10/2016 - 09:23:51
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The service was efficient and my order came within the week.
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All good healthy plants I am very satisfied.
Review Submitted: 27/10/2016 - 12:38:58
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Great service.
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Beautiful plants.
Review Submitted: 27/10/2016 - 07:26:50
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Excellent service, easy to deal with.
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Products just as promised, lasted well till planting. Very robust packaging, protected them well.
Review Submitted: 27/10/2016 - 04:37:32
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Arrived on time and well packaged. I have been impressed with their excellent after-sales service.
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One of the plants was not doing well, and this was replaced immediately by You Garden. I'm impressed!
Review Submitted: 26/10/2016 - 10:43:31
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Fast efficient service & very good packaging
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Plants look healthy & arrived in good condition, ready for planting. Doing well so far
YouGarden Comments
Thanks so much for the great feedback!

Katy Rogers
Customer Service Assistant
Review Submitted: 26/10/2016 - 07:29:54
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I have only used you once but it seems good
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They were sent to my son and he said they arrived in good order
Review Submitted: 25/10/2016 - 05:34:36
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Beautifully packed and sent quickly after order given
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Two acers - the butesrfly and orange dream- were leafy and healthy. The purpureum was half the size of the other two and within a few days some of the leaves developed spots and withered at the ends. I have been spraying it which has improved things - but as I said in an earlier email it is disappointing to have a new plant which is not in the same tiptop condition as the other two aces.
Review Submitted: 25/10/2016 - 09:41:05
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Very quick and easy to use.
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Very good condition.
Review Submitted: 20/10/2016 - 09:01:11
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Really nice delivery very helpful
Review Submitted: 19/10/2016 - 05:46:42
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great as always
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great as always
Review Submitted: 17/10/2016 - 06:44:35
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Arrived quickly, I was out when delivered, the box was left in a safe place, the only bad thing was even though the packaging had live plants, this way up on it, the delivery driver left the box upside down.
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Exactly what I ordered
Review Submitted: 14/10/2016 - 11:33:40
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Due to being packed laying down all the soil etc was all over place when we opened them. Not packed the right way UP to your ARROWS on the box. WE HAVE NOT HAD A PROBLEM WITH OTHER ITEMS WE HAVE HAD FROM YOU.
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They are good now for having been the right up from when they arrived.
They looked very battered when they arrived.
Sorry for the comments BUT they looked very sorry for there self.
Review Submitted: 13/10/2016 - 07:08:39
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very good service, always atrractive offers. will use again.
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look very nice, time will tell, no reason to doubt they will thrive.
Review Submitted: 13/10/2016 - 19:48:13
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Plants well packaged and received on time undamaged.
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Plants appear to be in good healthy condition, but time will tell whether they flourish.
Review Submitted: 11/10/2016 - 17:07:13
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��
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Packaged very well��
Review Submitted: 09/10/2016 - 09:24:03
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Came very well packaged. Good delivery time.
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All arrived in good condition. All three are thriving.
Review Submitted: 08/10/2016 - 08:52:07
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Great service
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Really good value
Review Submitted: 07/10/2016 - 08:12:26
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Easy to order .
PACKAGING OF PLANTS NEEDS TO BE BETTER , PLANTS PUT IN TO SMALL BOX !
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Plants good quality .
Though some damage !!!
Review Submitted: 07/10/2016 - 08:38:59
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Plants arrived in a dryish condition. The packaging was badly damaged so much that the courier insisted that the package was opened to insure the contents were intact.
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The package was damaged but the plants survived intact although they were covered in dry compost and very badly potted whether this is usual or due to the shaking received in carriage I don't know
Review Submitted: 07/10/2016 - 09:57:24
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Always quick & excellent service
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Always very happy with the plants I have received. This is my favourite place to buy on line plants, etc.
Review Submitted: 07/10/2016 - 11:55:57
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Plants arrived safely and in good condition.
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Acers look healthy,
Review Submitted: 07/10/2016 - 10:48:16
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Responce time from ordering to delivery is good
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Early days.Delivery was only severall days ago. However,condition looks good and
I am looking forward to their developement next year
Review Submitted: 07/10/2016 - 15:50:36
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Rapid delivery
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One of the three plants had lost its soil in transit but looks as if it will recover. Other two fine.
Review Submitted: 07/10/2016 - 07:41:56
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Excellent service by telephone staff & very quick delivery.
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Very healthy plants.
Review Submitted: 27/09/2016 - 07:50:03
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Bit more care in transit.
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Most of the compost had been lost at some stage and the plants needed re-potting straight away.
Despite that 2 ot of the 3 were very healthy, although the remainder seemed water starved and it's leaves had become brown tipped.
All seem to be doing well now
Review Submitted: 21/09/2016 - 10:45:02
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Delivery company failed completely and could not effect delivery for two days straight claiming "could not access property" NO COMMUNICATION during waiting period
YouGarden Comments
I am sorry to hear that. On investigation, it appears that your order wasn't included in the daily report we receive from the courier. I trust you are now in safe receipt?

Will
Head of Customer Service
Review Submitted: 07/09/2016 - 23:56:14
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very quick service
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lovely healthy plants
Review Submitted: 31/08/2016 - 12:08:24
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You garden supplied very healthy plants, provided excellent service and the plants were packaged well. I would certainly recommend to everyone as 1st class
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These Acers and also the Oleanders I ordered arrived lovely and healthy
YouGarden Comments
Thanks again for your order and the great review!
Review Submitted: 24/08/2016 - 05:58:50
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I have already contacted 'You Garden' with my dissappointment
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as above
YouGarden Comments
Good Afternoon Michael, We are dealing with your order and we apologise for the delay.

I promise, we are doing everything in our power to rectify the matter!

Terry Falcone
Customer Service Assistant
Review Submitted: 24/08/2016 - 09:03:26
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This is my first order from you so I have nothing to compare with.
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Plants arrived in good condition.
Review Submitted: 24/08/2016 - 13:27:33
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Easy to order and quick delivery
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Smaller than expected
Review Submitted: 24/08/2016 - 08:49:58
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This was the second time I have used YouGarden and they continue to impress. My delivery was well packaged with due care and attention to the welfare of the Acers inside. The prices are great. The choice is vast and I have little doubt that this latest purchase will be as successful as my last one.
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The plants were all healthy and although the dark one was a bit limp when unpacked, it has since perked up.
Review Submitted: 30/07/2016 - 10:51:21
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First rate Service.
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Original plants did not look very well. replacements look much better. Time will tell!
Review Submitted: 29/07/2016 - 13:30:00
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Very good efficient service
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They are a bit small but are healthy
Review Submitted: 06/07/2016 - 22:51:13
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prompt service
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did not realise they would be soo small
YouGarden Comments
Sorry to hear that you are disappointed, however the size was stated in the advert that you responded to. We believe that these Acers are very good value compared to others that are available.

Will
Head of Customer Service
Review Submitted: 05/07/2016 - 06:44:58
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I ordered a product, not a service from i do not want
Review Submitted: 29/06/2016 - 07:54:14
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The person I spoke to on the phone was quite offhand and sounded bored, had little knowledge of the product and likely delivery time. Aside from taking the order she was not of great help. If there had been an 'okay' option I would have opted for that. When I had to call to check the trees had not already been delivered and gone astray, the person I spoke to was okay. I later received an email saying the order was despatched but it would have been useful to have had a definite delivery date as I would have preferred to have been at home to receive them.
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Plants were as described and in good condition when arrived.
YouGarden Comments
Sorry to hear that the person you spoke to wasn't as helpful as you'd have liked on this occasion. I will follow this up - although this is most out of the ordinary for her... Was there anything in particular that you wanted to know about the plants?

Having a guaranteed delivery date is very expensive for such relatively low value orders - this would add significant costs which would far outweigh the benefits for the vast majority of our customers.

Will
Head of Customer Service
Review Submitted: 16/06/2016 - 04:04:33
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The service was excellent.
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The plants arrived quickly and in good condition.
Review Submitted: 13/06/2016 - 10:44:25
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The packaging was excellent. No damage was done to any of the leaves. Well done!!
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I am extremely happy with the products. Planted them in bigger pots. They look really healthy ; I am keeping my fingers crossed. I'm
Review Submitted: 11/06/2016 - 21:34:52
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Had a problem with a delivery of acer trees,which was rectified quickly
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Trees were dead on arrival, but after contacting the company and sending some photos, the tress were replaced, free of charge, with very healthy new ones
YouGarden Comments
Great to hear that we sorted this promptly and to your satisfaction.

Will
Head of Customer Service
Review Submitted: 10/06/2016 - 21:02:49
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The plants were dead on arrival but the service and refund I received as a consequence was very good.
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Dead on arrival
Review Submitted: 07/06/2016 - 09:08:39
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Had a minor mix up with delivery dates - I received an automatic email and forgot to allow for week-end. When I phoned to query a young lady explained what had happened and was very kind and helpful . I get a bit mixed up these days so was very grateful for her straightforward info - and the laugh we shared about it !
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Expected three twigs as the price was so low, got three small but perfectly formed trees - expecting great things from them.
Review Submitted: 03/06/2016 - 14:23:03
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Prompt despatch, friendly helpful staff, good value
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Arrived in good condition, unfortunately the rabbits stripped two of them of all foliage on the first night after planting out. Have now put wire round them and keeping my fingers crossed that they come good!
Review Submitted: 01/06/2016 - 14:37:14
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Items left in agreed area and were well packed with clear instructions as to how to plant.
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Seem to be OK at the moment and are getting plenty of rain after I had watered them in.
Review Submitted: 01/06/2016 - 11:14:54
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Not value for money.
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Not value for money. The size of the plants was very small.
That size cost £2.50 at my local Homebase.
I paid £21.99 for 3 incl postage.
YouGarden Comments
Not sure what type of Acer you found at your local store, however we think that these plants are excellent value compared with equivalent plants that are available. Sorry to hear that you don't agree.

Will
Head of Customer Service
Review Submitted: 30/05/2016 - 07:28:20
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very good service
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good quality products.
Review Submitted: 20/05/2016 - 02:40:43
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Good communication and arrived in good condition and well packed
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Smaller than expected, but perfectly healthy. It would have been nice to have some care instructions inside the packaging
Review Submitted: 20/05/2016 - 06:56:29
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Great pricing and excellent delivery, what's not to like!
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Well grown in size, safely packaged, got plants off to a great start
Review Submitted: 15/05/2016 - 06:37:09
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Excellent quick and efficient service
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Plants are of really good quality.
Review Submitted: 12/05/2016 - 15:12:11
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Arrived in good condition
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Lovely variety of colours
Review Submitted: 09/05/2016 - 20:35:15
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Prompt delivery, well packaged.
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Plants arrived healthy and watered. I love Maples and to find 3 in one collection was brilliant!! And at such a great price too! Very happy with them.
Review Submitted: 29/04/2016 - 14:00:15
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One tree arrived almost bad and You Garden sent another one to replace it, what I consider excellent.
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They are fine, but looked like bigger seedlings on the images. Although it was clear in the size description that they were this tall.
Review Submitted: 24/04/2016 - 18:34:36
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was expecting healthy plants. only one out of the three plants has survived and even then its droopy and withered
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All the plants were in a very poor condition. the leaves were withered. the packaging was terrible.
YouGarden Comments
Sorry to hear that your plants arrived in poor condition. Can you send us some photos of them please? It is normal for Acers' leaves to droop a little in transit, however they usually pick up fine within a week or so.

Will
Head of Customer Service
Review Submitted: 21/04/2016 - 10:01:54
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The service was good
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1 maple was dead
Review Submitted: 21/04/2016 - 15:35:44
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arrived as expected
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They arrived in good condition, but smaller than i imagined them to be but perfectly fine.
Review Submitted: 19/04/2016 - 08:36:45
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No hassles at all, quick delivery and well packed
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Exactly what I wanted although they do seem very dormant.
Review Submitted: 11/04/2016 - 09:23:20
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well done
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well done
Review Submitted: 07/04/2016 - 09:14:57
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Great quality plants, carefully packed. I've had success with all my purchases.
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The small size means I can use them in containers to start with, then into larger pots for a different display, finally into the garden. Great gifts for family members.
Review Submitted: 04/04/2016 - 06:48:03
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I feel a little bombarded with your marketing but the delivery was good and prompt
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They were a little smaller than I thought they would be and they are yet to bud so I'm watching and hoping they survive!
Review Submitted: 23/03/2016 - 15:05:56
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Responded very well to query
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Look good - too early to really tell
Review Submitted: 23/03/2016 - 11:58:24
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Nothing like the ad in the pps misleading customers. last time to ordwer from you
YouGarden Comments
Sorry to hear that you are disappointed with your Acers. Can you send me some photos, so that we can check what you were sent please? As detailed in the Standard, the main photo is of a mature plant.

Will
Head of Customer Service
Review Submitted: 01/03/2016 - 10:09:59
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Delivery on time, well packaged so plants well protected.
Review Submitted: 29/12/2015 - 08:17:46
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Rating Not Provided
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Delivered as I asked
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Won't know till the spring/summer
Review Submitted: 16/12/2015 - 14:28:38
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Japanese Maple Acer Collection
Japanese Maple Acer Collection
3 varieties in 3L pots
Item: 510134
Only £29.99