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Delivery Costs, Exclusions & Surcharges

UK delivery only. Surcharges may apply to some items and postcode areas.

Here at YouGarden we want our P&P charges to be simple. Therefore, you will normally only ever pay one standard P&P charge, however many items you order. There are a small number of unavoidable exceptions to this:

  1. Heavy, bulky bags of compost, manure etc. have to be sent as a separate consignments so P&P is charged per bag for these items.
  2. A small number of outlying postcode areas may have a delivery surcharge of 6.00 that is imposed by our courier regrettably we have to pass on this cost to customers. Surcharged postcodes include - but are not limited to - the following: AB, DD8-11, GY, HS, IM, IV, JE, KA27-28, KW, PA20-80, PH19-50, TR21-25, ZE.
  3. Orders for Machinery and Outdoor Living items are supplied and fulfilled by carefully selected third-party companies. P&P is charged per item for these Direct Dispatch orders. Separate out-of-area surcharges of variable cost may be charged to us by our suppliers. In such cases, we regrettably have to pass these on to the customer and will get in touch prior to dispatch of your items.

Delivery to outlying postcode areas may take 1-2 days longer, dependent on your location.

If you are unsure of your delivery charges or need confirmation because you live in one of the postcode areas mentioned above, please feel free to Contact Us.

We are based in rural South Lincolnshire in England and are proud to deliver to customers throughout the UK. We regret that we cannot deliver to non-UK locations or Northern Ireland. Orders placed to deliver to international freight-forwarding companies, or plants subsequently taken outside the UK are done so at your own risk and are not covered by our Double Satisfaction Guarantee.

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1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
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