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Cancelling an Order

Please call 0844 6 569 569 to cancel your order. Do not refuse items at the door.

If you wish to cancel your order, please call our Sales team ASAP on 0844 6 569 569.( calls cost 5p plus your network access charge ) Note, once your order has been sent to our packhouse team for picking, packing and dispatch, we will not be able to cancel it prior to dispatch.

If your order has already been processed for dispatch, or you have received it and it is no longer required, please return to:


Long Lane Nursery

Long Lane

Gedney Hill



PE12 0PP .

A refund for the returned items will be issued on safe receipt of the goods in saleable condition. Please note, we do not offer a free returns service and the means of returning items should be arranged by you. We recommend you use a tracked courier service. Under no circumstances should you send items back with the delivery courier or refuse delivery, as we cannot guarantee to receive items back in which case your request for a refund may be denied.

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1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
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