Service rating : easy to order and quick delivery
Product : look good
Service rating : Not good
Product : Bulbs in poor condion
Sorry to hear that. Would you like us to replace them?
|excellent service, good quality products.|
Service rating : Time will tell
Product : They were ok time will tell
Service rating : Plants arrived well packed and in good condition. Prompt delivery.
Product : Well packed, good condition, prompt delivery.
|Always an excellent service and very prompt delivery. Would certainly recommend.|
|You Garden is a fast and effecient company to deal with|
|I ordered items from YouGarden website and selected option to pay by my Amazon account. When I wanted to reduce quantity on one item, I contacted customer services who said I am an Amazon cuatomer and should contact them. Amazon knew nothing of my purchase as it was not on my Order History. I was told by YouGarden customer services that manager will get in touch with me. When I heard nothing from manager, I contacted customer services who told me that quantity had been adjusted based on my request. Obviously no one bothered to tell me. Customer services then told me that they can adjust quantity even uf payed via Amazon account. What a waste of my time! ALSO I joined as a member but still not received the membership card or seeds that were promised as a thank you. When my sister wanted me to buy a plant for her, I went online but there is no way of applying my 10%discount and price had increased from Autumn 2015 catalogue. When I phoned customer services, she said discount is applied when my email address is recognised. Still unresolved and bought the plant from elsewhere. Very poor!|
|The response of the company to difficulties was very good and the items look good on arrival.|
|You Garden are Excellent, the only thing I think is the postage is very high .|
Service rating : Always fast delivery and informative
Product : They were not available - I did get my money back though
|the two fruit trees I received were excellent but I ordered the peach tree from the television last year and you never even told me you could not deliver it. I ordered two large bulbs and only one was any good so I asked for replacement and they too were rotten, soft, brown and no good|
|Spot on firm to deal with|
Service rating : good overall
Product : one rotten now replaced
|had good service overall,last order not really happy but plants hopefully might recover|
Best Time To Plant
When Your Plant Will Bloom