Pair of Italian Cypress Trees Cupressus sempervirens Pair of Italian Cypress Trees Cupressus sempervirens Pair of Italian Cypress Trees Cupressus sempervirens Pair of Italian Cypress Trees Cupressus sempervirens Pair of Italian Cypress Trees Cupressus sempervirens Pair of Italian Cypress Trees Cupressus sempervirens Pair of Italian Cypress Trees Cupressus sempervirens Pair of Italian Cypress Trees Cupressus sempervirens Pair of Italian Cypress Trees Cupressus sempervirens
Pair of Italian Cypress Trees Cupressus sempervirens
Pair of Italian Cypress Trees Cupressus sempervirens
Pair of Italian Cypress Trees Cupressus sempervirens
Pair of Italian Cypress Trees Cupressus sempervirens
Pair of Italian Cypress Trees Cupressus sempervirens
Pair of Italian Cypress Trees Cupressus sempervirens
Pair of Italian Cypress Trees Cupressus sempervirens
Pair of Italian Cypress Trees Cupressus sempervirens
Pair of Italian Cypress Trees Cupressus sempervirens
Pair of Italian Cypress Trees Cupressus sempervirens

Pair of Italian Cypress Trees Cupressus sempervirens

Elegant and dramatic Mediterranean trees.
Pair of Italian Cypress Trees Cupressus sempervirens - Rating
  260 Customer Reviews     Read Reviews
Perfect In Pots
Plant In Sunshine
Winter Hardy
Easy To Grow
  • A pair of Fabulous Italian Cypress trees make the perfect display either side of gates, doorways, porches
  • Very easy to grow, these pencil slim conifers are widely used in Mediterranean gardens
  • Tough and hardy here in the Uk, they grow reasonably quickly (15-25cm a year), in big pots or direct in the garden
  • Supplied as a pair of trees in 20cm diameter pots, total height 1.4m
2 x 1.2 - 1.4m Tall in 20cm Pots - Item: 510154
Only £29.99
Club Price: £26.99 - Save: £3.00   Join Today!
Usually despatched in 2-3 days.

Product Description

Treat yourself to a pair of these gorgeous Italian Cypress trees, and add a touch of Mediterranean class to your garden. Seen all over Italy, these spectacular architectural conifers will add height and year-round interest wherever you plant them. With their elegant, pencil thin form, they’ll look simply stunning framing a door or gateway, or in a terracotta pot.

Not to be confused with vigorous Leylandii, these slender, manageable beauties are slow growing and wont get out of hand - you can even grow them on your patio! They are of course very drought tolerant, but also completely hardy and evergreen, so they’ll thrive here in the UK and look magnificent all year round whatever the weather! For best results, remove the cones that appear, as these can pull the branches apart, losing shape. They can reach 10M in 20 years or so, yet remain very upright and narrow at 1-1.5M.

Note - image of plants in courtyard are about 10 years old - plants supplied are thinner when immature, as per other images shown

What Is Supplied

Item 510154 supplied as:
Supplied as a pair of mature Italian Cypress (Cupressus sempervirens) trees in 20cm diameter pots. Height now: 1.2-1.4m (4-5ft), with bamboo cane support. See image of Richard holding a plant for relative size of what is delivered from stock.

Plant Information

Planting / Flowering Calendar
Best Time To Plant
When Your Plant Will Flower
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Fully Grown Plant dimensions (approx)
Plant Dimensions
300cm
60cm

Product Reviews

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Trees turned up promptly.
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Top of one of the trees broken due to being bent over to get it into the box. Not sure now how the tree will grow, eg. its shape?
YouGarden Comments
Thanks very much for the feedback, please do not hesitate to let us know if the Tree does not thrive.

Terry Falcone
Customer Service Assistant
Review Submitted: 21/08/2017 - 08:14:41
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Thy
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They appear to be dishonest.
YouGarden Comments
We are sorry to hear that you are not happy with the Service received. If there is a problem with the plants please do not hesitate to send us a photograph and we will aim to answer any questions or queries you have.

Terry Falcone
Customer Service Assistant
Review Submitted: 20/08/2017 - 01:06:56
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Very good and quick delivery
Review Submitted: 19/08/2017 - 10:43:47
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Fast delivery
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One of the trees is dying and both don't have much foliage. disappointed
YouGarden Comments
I am sorry to hear that. Can you send us some photos of them in situ please?

Will
Head of Customer Service
Review Submitted: 17/08/2017 - 08:13:56
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Excellent service fast delivery
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Excellent service fast delivery.
Review Submitted: 17/08/2017 - 05:10:16
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Highly recommended
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Fast delivery and lovely healthy plants.
Many thanks.
Review Submitted: 17/08/2017 - 19:58:23
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Service very good have had several orders always arrive on time
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plant fresh and of good quality
Review Submitted: 17/08/2017 - 16:54:01
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plants arrived on time and were well packaged and healthy
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good quality and value
Review Submitted: 17/08/2017 - 08:18:28
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Good service polite phone manner
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As described and good quality
Review Submitted: 17/08/2017 - 06:04:24
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the trees were in excellent condition and size.
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As above and free lilies all 26 of them
Review Submitted: 10/08/2017 - 07:48:49
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I have used then recently and every product has arrived in perfect condition.
Review Submitted: 07/08/2017 - 09:22:22
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Arrived in good time, well packed.
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Nice looking trees, need to see how they develop
Review Submitted: 04/08/2017 - 16:47:42
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Arrived in good time and well packaged. Please see product review for more comments
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One tree was very obviously more mature and healthy than the other three trees supplied. I am a little concerned about one of them in particular but with all the rain lately it has a good chance of survival. So whilst a little disappointed overall opinion is GOOD.
Review Submitted: 04/08/2017 - 10:46:43
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Good Service. Speedy delivery. Trees in good condition, packed well.
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Trees delivered promptly well packed. Both trees in excellent condition and larger then expected
Review Submitted: 03/08/2017 - 19:43:08
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Excellent service from the first phone call until delivery.
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The trees have given my yerrace the continental look I wanted.
Review Submitted: 03/08/2017 - 12:17:53
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From order to delivery was good and good communication
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Trees were well packed although box was damaged on delivery plants ok they look great
Review Submitted: 03/08/2017 - 04:35:32
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Great service
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Nice little specimens
Review Submitted: 29/07/2017 - 23:50:14
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Absolutely no problems
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All good, healthy plants
Review Submitted: 29/07/2017 - 07:54:38
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came when they said
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trees nothing like the brochure rubbish
YouGarden Comments
Thanks again for your order. There is a note in our catalogue saying that the photo is of a mature pair of trees and that there are photos of "what you get" on our website - did you check these photos?

If you send us some photos of what you received we'd be happy to check them - if they're not what's expected we'll happily replace them for you.

Will
Head of Customer Service
Review Submitted: 28/07/2017 - 08:59:01
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Excellent service. Spot on with the delivery.
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Look smart adjacant to my front door.
Review Submitted: 28/07/2017 - 04:35:46
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Well boxed.
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Healthy specimens - decent starting height.
Review Submitted: 27/07/2017 - 22:56:52
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had a problem with plant but they replaced and was delivered quickly
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I think they could package better because having to bend top of tree I received one that had top snapped. having said that it was replaced without quibbled they were very polite and professional
Review Submitted: 27/07/2017 - 14:43:08
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Great customer service.
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Arrived in very condition and well packed.
Review Submitted: 23/07/2017 - 07:55:15
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The only problem was that the delivery to me was cancelled at the end of the day I was originally allocated. Yodel delivered promptly the next morning instead.
Review Submitted: 22/07/2017 - 15:07:09
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Delivery happend when notified by e-mail. On time and in good condition.
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Really pleased with the trees . Very good specimens. Just what I wanted.
Review Submitted: 21/07/2017 - 07:26:15
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Very quick delivery
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Good strong plants in excellent condition
Review Submitted: 21/07/2017 - 07:42:32
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Emails received to advise of despatch, delivery etc. Safely packed in robust boxes with carrying handles, that was a great idea as they are tall.
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They look better than I expected. They were well packed in sturdy cardboard boxes, well balanced and easy to carry.I can't wait for them to grow!!! I purchased 6 in total, they should make an interesting feature in the garden.
Review Submitted: 21/07/2017 - 06:39:49
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Great service, fast delivery, as advertised and seen being held in the ad.
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Lovely good size trees
Review Submitted: 21/07/2017 - 19:04:16
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Quick and well packed
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In good condition but would have appreciated a information leaflet stating the fully grown dimensions. I have a new raised bed, quite deep. but would like to know the base dimension when fully grown so I give it enough space to mature.
Review Submitted: 21/07/2017 - 06:50:13
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Prompt delivery, plants in good condition.
Review Submitted: 21/07/2017 - 21:44:08
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Trees despatched as stated by SEllerby.
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Very well packaged. 2 trees of similar height.look very healthy.
Review Submitted: 21/07/2017 - 08:33:43
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A good and quick service!
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A pair of good trees.Excellent value and well packed.
Review Submitted: 21/07/2017 - 10:44:16
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Good service as always
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Trees arrived looking very healthy and strong
Review Submitted: 19/07/2017 - 09:21:00
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inconsistency with quality of product, twice now had product with either damage or lacking in life
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Nice shape to the trees, should perform well
YouGarden Comments
I am ever so sorry to hear that you are not satisfied with the order.

Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 17/07/2017 - 16:14:01
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I had a problem with a plant, it was dealt with very professionally and quickly.
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The pair of trees were exactly what l wanted. Healthy and ready to go into position.
Review Submitted: 17/07/2017 - 06:26:34
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Over 5 weeks to deliver 3 plants without any explanation of why there is a delay or even a forecast delivery date before I contacted them to ask what was going on.
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Both trees are bent, because they were squeezed into a box that was not long enough.
YouGarden Comments
Firstly, let me apologise for the delay in delivering your order. The trees were on pre order and the pre order date was stated on your e-mail confirmation.

I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 16/07/2017 - 07:18:46
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the plants were delivered quickly, but, the delivery man, knocked at my front door, and was in his van about to leave by the time I had opened the door, and the plants were left on the front doorstep, which is in full view of the road, so NOT a safe place to leave them, he could not have know I was home
Review Submitted: 15/07/2017 - 01:47:30
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Plants arrived on time and in good condition. Just one slight niggle - the box in which the plants were dispatched was slightly too small meaning that stems, although unbroken, had to be bent.
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Good quality plants fully matching their description.
Review Submitted: 14/07/2017 - 10:36:27
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Amazed how quickly my order arrived.
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Trees were fresh on arrival and height was as stated. Can't wait to get planting.
Review Submitted: 14/07/2017 - 19:49:35
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very pleased with service and keeping me notified as to the whereabouts of my order.
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In very good condition when arrived, and well packed.
Review Submitted: 12/07/2017 - 09:16:19
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First class service.
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They look in good condition.
Review Submitted: 08/07/2017 - 10:04:59
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Just plain old-fashioned service!
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Will look good after about a year, but they are in excellent shape.
Review Submitted: 08/07/2017 - 07:33:45
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Brilliant service.. Arrived safely and well packaged considering quite an awkward item to despatch.
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Done a repeat order on these because the first ones were so good.. Really pleased with all of them... Will use this firm again.
YouGarden Comments
Fantastic - thank you again for your order!

Will
Head of Customer Service
Review Submitted: 04/07/2017 - 09:54:45
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Excellent service couldn't of asked for any better
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Really lovely just what we wanted
Review Submitted: 04/07/2017 - 09:58:28
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Always very good
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Great value,I ordered again very good value for money
Review Submitted: 03/07/2017 - 14:26:23
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The trees were over a weekend in the Yodel warehouse but still in good condition when they arrived.
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The trees are quite different in size and width.
Review Submitted: 02/07/2017 - 05:39:25
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Had to contact re our order being sent back by courier. Very quick response and new order sent out to us very quickly.
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Good quality although a little disappointed that trees were slightly different heights, hopefully this will be sorted over the next year with some trimming.
Review Submitted: 01/07/2017 - 11:06:58
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very professional and efficient
Review Submitted: 01/07/2017 - 10:24:53
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Very good very prompt service
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One was damaged but was replaced promptly with no trouble
Review Submitted: 01/07/2017 - 10:44:27
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Excellent, the trees are of a good size and were well packed
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They are an excellent quality
Review Submitted: 01/07/2017 - 04:16:44
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The service and advice was ok
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I was very disappointed in them I expected them to be both the same,
YouGarden Comments
Thanks again for your order. Whilst you should have received a pair that matches as much as possible, obviously each individual plant is subtly different. Can you send us some photos of what you received please?

Will
Head of Customer Service
Review Submitted: 01/07/2017 - 14:24:05
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Trees delivered in a box which was far to small, top 10 ins bent over to fit in and tips broken, also no free bulbs.
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Tips broken
YouGarden Comments
We're sorry to hear that your order arrived damaged and incomplete. We have issued a replacement.

Will
Head of Customer Service
Review Submitted: 30/06/2017 - 11:47:13
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I HAD PART OF MY DELIVERY RECEIVED BUT HAD TO CAUSE UP THE REMAINER , WITH YOUR COMPANY NOT SAYING WHERE THE REMAINER OF THE DELIVERY WAS
YouGarden Comments
As explained, your order contained pre-ordered items which were detailed in the Order Confirmation which we sent. We're sorry if you missed this.

Will
Head of Customer Service
Review Submitted: 30/06/2017 - 09:50:09
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service is excellent
YouGarden Comments
Apologies again. Glad to hear that it is now sorted for you.

Will
Head of Customer Service
Review Submitted: 29/06/2017 - 09:57:07
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Brilliant delivery, excellent service. Packed well.
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Attractive & just as promised in pictures.
Review Submitted: 29/06/2017 - 14:24:49
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Best plants I have seen for a long time
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Very Good
Review Submitted: 29/06/2017 - 07:41:22
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Clear advertising. Good description that matched goods received. Easy to order, very good price. I had expected to receive some form of order confirmation or expected delivery date but as the goods arrived after only a few days this was not an issue.
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It is difficult to know whether an advertised product will meet expectations. In this case our expectations were exceeded. The trees were a fraction of the price from a garden centre. They arrived in perfect condition and look very good in their new pots.
Review Submitted: 27/06/2017 - 09:07:17
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Company kept me informed on progress of order
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In poor condition upon delivery. One tree was snapped at tip
YouGarden Comments
Sorry to hear about the damage to the tree. We'd be happy to replace it for you.

Will
Head of Customer Service
Review Submitted: 26/06/2017 - 10:47:17
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Plants delivered promptly in excellent condition
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GOOD CONDITION JUST AS ADVERTISED
Review Submitted: 26/06/2017 - 17:21:22
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I was surprised how quickly they arrived!
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Beautiful, healthy plants.
Review Submitted: 25/06/2017 - 15:42:33
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Plants good and strong.
Delivery box badly broken was asked by delivery driver if I wanted to accept the plants because box was so broken but I inspected the plants and found them to be un dmaged
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Top of one tree bending over and floppy. I have staked with longer cane to straighten.
Review Submitted: 25/06/2017 - 12:24:20
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Fast service excellent packing.
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Trees arrived quickly - bigger than I expected and in good condition
Review Submitted: 25/06/2017 - 11:42:44
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very pleased
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very pleased
Review Submitted: 25/06/2017 - 10:55:26
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Speedy service and kept informed - very impressed
Review Submitted: 25/06/2017 - 20:40:50
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Plants arrived much sooner than expected, well-packaged and in good condition.
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Good specimens and of a well-grown size.
Review Submitted: 24/06/2017 - 16:47:59
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Solved problems quickly
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Broken tips but will be ok
Review Submitted: 24/06/2017 - 17:33:49
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The service was good although the delivery firm delivered the plants upside down and useless. I had to reorder (free of charge) and these were again delivered upside down, although useable. You Garden very good but let down by delivery drivers.
Review Submitted: 24/06/2017 - 09:08:52
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Very Happy
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Very Pleased beautiful trees
Review Submitted: 24/06/2017 - 08:16:51
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Arrived quickly and in good condition
Review Submitted: 24/06/2017 - 12:33:03
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ordering no problems
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arrived in good condition but not exactly like photograph
Review Submitted: 24/06/2017 - 07:08:56
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Quick delivery everything safely packaged.
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Beautiful!
Review Submitted: 23/06/2017 - 23:18:44
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Good value, prompt delivery
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Very nice, delivered in good order
Review Submitted: 19/06/2017 - 08:48:57
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Easy service to use great care taken with packing so not to damage the plants
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Wow these trees were much bigger and more nature than expected Lovely trees and a super bargin
Review Submitted: 19/06/2017 - 06:33:27
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Part of order did not arrive but it was all sorted very quickly and efficiently with a replacement
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They are looking good
Review Submitted: 18/06/2017 - 21:33:17
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Fast service, well wrapped products.
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Look wonderful, well wrapped and soil still wet upon arrival.
Review Submitted: 18/06/2017 - 07:30:48
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Ok
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Disappointed no info on trees
Review Submitted: 16/06/2017 - 19:27:14
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Trees arrived a little later than I expected but no problem really
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The trees have arrived and appear to be very healthy. Taller than I expected. All planted and looking good!
Review Submitted: 16/06/2017 - 02:09:33
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Arived when I was out but trees left with all consideration for live plants excellent buy
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Lovely plants very pleased with my buy
Review Submitted: 15/06/2017 - 06:01:20
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Great
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Great
Review Submitted: 13/06/2017 - 08:18:11
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Great service
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The trees were well packaged and came on time.
Review Submitted: 13/06/2017 - 07:59:48
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First order lost never received.
Review Submitted: 12/06/2017 - 14:57:31
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Fast delivery, great packaging, nice products!
Review Submitted: 08/06/2017 - 14:23:27
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OK
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Good
YouGarden Comments
Firstly, thank you very much for your recent order with us. I am very sorry to hear that your order arrived damaged. This is not what we expect and I shall be contacting the relevant team to ensure this does not continue to happen. I shall ensure we get a replacement order sent out to you as soon as possible.

Please let me know if there is anything I can do for you, any questions or queries please do not hesitate to get in touch.

Katy Rogers
Customer Service Assistant
Review Submitted: 06/06/2017 - 12:12:37
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1 tree damaged . Replacement sent next day without any quibbles. Superb service will use again without hesitation.
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Only rated good because 1 damaged in transit due to delivery box not big enough.
Review Submitted: 03/06/2017 - 08:15:43
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Good service and delivery
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Nice, healthy trees
Review Submitted: 01/06/2017 - 08:47:07
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Easy to order and quickly delivered
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Great quality and great price
Review Submitted: 30/05/2017 - 06:04:52
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Items came a lot quicker than expected Well packed and in very good condition
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Quick delivery. Packed well very good condition
Review Submitted: 29/05/2017 - 08:04:40
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delivered on time and in good condition
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I am thrilled with them. Just what I wanted. Thank you!
Review Submitted: 29/05/2017 - 20:51:51
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Fast delivery.
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Trees exactly as shown in advert
Review Submitted: 29/05/2017 - 17:58:20
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Very helpful.
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Fantastic pair of trees,looking good in their new pots and situ.
Review Submitted: 29/05/2017 - 04:14:29
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Well organised excellent service
Thank you very much
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Looking lovely in the small garden
Review Submitted: 28/05/2017 - 07:36:23
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Very helpful
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Lovely trees, well packed will look great when matured.
Review Submitted: 28/05/2017 - 07:43:19
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Had immediate confirmation of the order. The trees arrived soon afterwards in good condition and were packaged very well.
Review Submitted: 28/05/2017 - 12:34:46
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Strong prices and a nice different range of products
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sold as advertised, carefully wrapped. Arrived in good condition and excellent value. will use you again
Review Submitted: 27/05/2017 - 07:01:00
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As always speedy ,plants arrive fresh and good quality. You Garden pack plants better than any other company I have bought plants from in the UK or Isle of man.Yes, You Garden supply beautiful shrubs to me on the Isle of Man and after six or so deliveries over 5 months not one has arrived damaged or dead .
Review Submitted: 27/05/2017 - 09:16:43
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Arrived quickly and in excellent condition. Bigger than I imagined and fantastic value for the price. I am overjoyed with my purchase
Review Submitted: 26/05/2017 - 01:02:29
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I was delighted with the items I received and they are doing well in my garden
I would definitely recommend this service.
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This is the second pair of Cypress trees I have ordered as I was delighted with the First pair.
Review Submitted: 26/05/2017 - 10:12:30
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Delighted with plants but delivery service poor. Left my delivery at a complete strangers house, in two huge boxes and expected me to go to collect it. Would not have fitted in my car either. Did redeliver when I complained, grudgingly.
Review Submitted: 25/05/2017 - 16:39:37
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A problem was quickly and efficiently dealt with.
Review Submitted: 24/05/2017 - 12:07:22
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Prompt delivery. Excellent customer service. They replaced the musa basjoo that snapped on arrival and provided advice to my gardening query.
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Product as described.
Review Submitted: 21/05/2017 - 20:40:10
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Excellent service and delivery
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Exactly as ordered
Review Submitted: 21/05/2017 - 08:27:02
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Delivery times could be quicker
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They were much better than I expected for the great price.
Review Submitted: 21/05/2017 - 06:06:24
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Excellent service and delivery
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Trees were in good condition and well packed
Review Submitted: 21/05/2017 - 08:21:46
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Everything went to plan
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In good condition and good packaging ,
Review Submitted: 20/05/2017 - 11:56:15
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Plants were in excellent condition on arrival, when chasing up order you were very efficient and helpful
Review Submitted: 19/05/2017 - 17:48:53
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First rate service. .
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Plants very well packaged and healthy
Review Submitted: 19/05/2017 - 07:53:26
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Very fast service
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As illustrated
Review Submitted: 19/05/2017 - 08:28:57
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My enquiry was dealt with very quickly and when I telephoned to order my replacement trees it was handled very quickly
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Obviously the tree that died was not good, but the other tree is doing fine, cannot comment on the replacement as yet
Review Submitted: 16/05/2017 - 14:25:13
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Cheerful delivery man. Efficient order taker.
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They look very healthy and arrived in good condition.
Review Submitted: 15/05/2017 - 08:10:46
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Delivery date as promised
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Received in excellant condition
Review Submitted: 14/05/2017 - 12:27:01
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Very good service, I will buy from them again
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In brilliant condition, both of them
Review Submitted: 13/05/2017 - 11:07:25
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Excellent service and good quality of goods supplied
Review Submitted: 13/05/2017 - 16:55:09
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Site was easy to navigate, communication excellent and delivery was within time limits.
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One of the trees had the top growing shoots broken in transit and all the boxes were open at the top. The other three trees were in perfect condition. All the trees look very healthy.
Review Submitted: 13/05/2017 - 09:13:24
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Fast efficient service
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Not as bushy as I expected but nice height and general shape.
Review Submitted: 13/05/2017 - 08:53:05
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Their service was great when I reported my trees had died they sent replacements which arrived very quick thank you . Although the replacements weren't as good as the ones that died . But I'm grateful they replaced them .
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The trees that replaced the ones that died off were not as tall and bushy as the ones that died so I'm thinking these are younger and weaker just keeping my fingers crossed
Review Submitted: 11/05/2017 - 23:16:48
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Good delivery and the trees were healthy, only reason I didn't give an excellent is because of one tree is slightly thin in the middle the other is beautiful.
Review Submitted: 12/05/2017 - 17:57:47
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Well pleased with the service.
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Excellent. They all look perfectly healthy.
Review Submitted: 12/05/2017 - 14:05:12
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All items received to date have been well packed alive and well!
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Arrived well packed an d healthy.
Review Submitted: 11/05/2017 - 15:48:36
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Good
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No complaints more then satisfied. Use you again
Review Submitted: 11/05/2017 - 06:28:15
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Excellent service !! Quick delivery and very well packed and in good condition.
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They were excellent . Well matched in height and size and as described .Soil was moist .
Review Submitted: 09/05/2017 - 20:44:42
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Very well packaged and prompt delivery
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Received in excellent condition
Review Submitted: 08/05/2017 - 22:13:30
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Speedy service and the Trees were very well packed
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Trees were as expected and in good condition
Review Submitted: 08/05/2017 - 19:11:04
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Came on time and in good condition.
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They looked in good shape and I am hoping they grow tall soon.
Review Submitted: 08/05/2017 - 07:56:30
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Excellent service
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Very good
Review Submitted: 08/05/2017 - 06:06:44
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Super service. Great products and fast delivery. Well packed too.
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Not as bushy as I expected however they do grow.
Review Submitted: 07/05/2017 - 21:26:48
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good received in good conditiuon
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appear to be excellent
Review Submitted: 06/05/2017 - 07:55:14
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Easy to order.
Quick and accurate delivery.
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In very good condition.
Slightly less bushy than expected.
Review Submitted: 06/05/2017 - 07:07:25
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STill waiting for our order. No reply to email request for info. Tracker shows parcel not yet received by dispatch company, but email last week to say it had been dispatched to them. Very disappointed with service.
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Please see above comments.
Review Submitted: 06/05/2017 - 08:41:37
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Fast delivery good packaging
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healthy plants
Review Submitted: 06/05/2017 - 10:02:08
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Trees delivered in excellent condition, a little later than expected but this was due to the poor weather conditions and delivery timed for improved conditions.
Would recommend you garden for service
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Trees were delivered in excellent condition and proved to be of better standard than I expected. I will definitely use You Garden again
Review Submitted: 02/05/2017 - 11:29:33
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I had a problem with my order . I contacted the company and they have put it right so can not fault anything at all and they resolved my issue very quickly
Review Submitted: 30/04/2017 - 15:20:49
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arrived promptly
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Arrived in relative good condition the top on one was broken I think it will recover wewill see
Review Submitted: 30/04/2017 - 08:29:29
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I rang up about the condition of the plants, I wasn't suited. I spoke to some guy, told
him about the condition of the plants, he said to send picture, I said you must be joking for a few rubbish plants, not very happy, told him so, I then put the phone down. end of story.
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bone dry
Review Submitted: 29/04/2017 - 13:44:18
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Poor quality plants. Awful service. It took over 1 month to receive my plants. Some were damaged and the wrong plants sent. They did not match the description on the web site. It took 5 days to get a customer services response to 3 telephone calls and 2 emails. I then had to send photographic evidence of their mistake. They were obstructive and unhelpful in trying to rectify their mistake and also expected me to re package the faulty plants and pay for their return.
I've given up, blocked their emails and will never use their service again.
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Misleading advert. They meaure the size of the tree from the base of the roots!
YouGarden Comments
Firstly, thank you for your recent order with us. I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you.

Katy Rogers
Customer Service Assistant
Review Submitted: 28/04/2017 - 07:19:46
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We are disappointed that the terracotta pots as advertised and weee verbally confirmed to be so on the phone, turned out to be plastic.
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Somewhat lacking in muscle
Review Submitted: 24/04/2017 - 09:16:04
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Excellent
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Excellent
Review Submitted: 24/04/2017 - 13:15:19
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Excellent service
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Trees arrived in good condition
Review Submitted: 22/04/2017 - 10:57:59
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good service. plants arrived in good health well boxed no damage too trees.kept you informed about your order
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good price for trees
Review Submitted: 21/04/2017 - 09:16:01
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Very good
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Very good
Review Submitted: 21/04/2017 - 06:23:45
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great to deal with
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problem with 1 tree which was quickly resolved by very helpful staff. thank you
Review Submitted: 21/04/2017 - 18:32:39
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Very prompt service sadly let down by the packaging department's lack of attention to detail as outlined below
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Sadly one was damaged during the packing process as it was too large for tbe box and had been bent over to fit causing the top 6 inches to break - I reported this a week ago and am still awaiting a reply
Review Submitted: 21/04/2017 - 10:24:49
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I used telephone ordering which was both effecient quick and helpful.
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My trees arrived in excellent condition and in pots which was a joy for me as I am not a very experienced gardener.
Review Submitted: 21/04/2017 - 05:49:52
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Each time the products have been well packaged and speedy delivery
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hdt two sets of these trees and they are as described and in perfect
condtion.
Review Submitted: 16/04/2017 - 12:49:43
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Prompt service, well packaged,arrived as promised
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Quality is very good
Review Submitted: 16/04/2017 - 00:39:20
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Easy to order ,efficient and quick delivery, marvellous.
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well packed, decent sized healthy looking trees as seen in the advert ,great!!
Review Submitted: 16/04/2017 - 10:25:10
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On time - good delivery
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They haven't had a chance to grow yet but are lovely.
Review Submitted: 16/04/2017 - 08:25:36
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good company to deal with . I had a problem with one of my trees which was quickly dealt with by very helpful staff. thank you for your help
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I now have a good pair of trees
Review Submitted: 15/04/2017 - 07:39:31
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Shipment quick and in good order
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Though the advert did lead you to think the plants would arrive in the ornate pots in the advert.
Review Submitted: 14/04/2017 - 10:54:16
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good service
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look fine
Review Submitted: 14/04/2017 - 08:19:09
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The items I had ordered all arrived in a well packed box and had not been affected by the journey. It might have been helpful if you had just e-mailed me to say when they would be delivered, as I was out
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They arrived in good condition, well packed.
Review Submitted: 14/04/2017 - 18:10:19
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Unfortunately the products I ordered arrived after having to be repackaged by the delivery company. I have informed You Garden who have noted my concerns.
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They are now in good condition after arriving a little dishevelled.
Review Submitted: 12/04/2017 - 09:10:31
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Arrived within specified timescales and packaged well.
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Trees were healthy and have now been potted on.
Review Submitted: 09/04/2017 - 18:20:27
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plants beautifully packed and safely delivered
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a delight to own
Review Submitted: 07/04/2017 - 14:01:35
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Plants were ok but box was bashed and hole torn in it big enough to put both hands in,but nothing missing
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Much as expected, quite pleased
Review Submitted: 07/04/2017 - 00:51:57
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Superb
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Great
Review Submitted: 07/04/2017 - 10:24:00
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Excellent service, arrived quickly in very good condition
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In excellent condition!
Review Submitted: 04/04/2017 - 12:34:41
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Great service
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Great products
Review Submitted: 31/03/2017 - 05:56:53
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very good fast delivery
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good quality trees well worth the price
Review Submitted: 26/03/2017 - 14:43:36
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Good service - quality plants
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Better this time - 1 of a previous did not survive
Review Submitted: 25/03/2017 - 17:54:55
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Very helpful and friendly service thank you
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Excellent very pleased
Review Submitted: 25/03/2017 - 13:04:06
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a very good garden firm
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excellent well produced trees
Review Submitted: 24/03/2017 - 11:53:13
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Excellent service. - though couriers need looking into as they leave the box on my doorstep without knocking so unless you go out you do not know it is there
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Trees in very good condition and look healthy
Review Submitted: 23/03/2017 - 16:48:57
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always had perfect service from you garden. easy to order,and stuff delivered when promised
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nice plants, well packed, and bigger tban expected.
Review Submitted: 23/03/2017 - 07:55:25
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The order arrived quickly and was well packaged
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The trees look in excellent condiiton. I have put them at either side of my front door and they certainly enhance the entrance.
Review Submitted: 23/03/2017 - 20:03:33
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Easy transaction again, many thanks.
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Nice pair of young trees.
Review Submitted: 23/03/2017 - 13:56:43
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Great service and fast delivery
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Bought them before, they appear to be good, strong young trees
Review Submitted: 23/03/2017 - 10:32:16
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very efficient service
Review Submitted: 20/03/2017 - 14:27:32
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No problems.
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Arrived well packed and in good condition.
Review Submitted: 18/03/2017 - 19:23:04
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Excellent company
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We are thrilled with these trees
Review Submitted: 17/03/2017 - 09:44:09
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Fast delivery
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More expensive through The Mail than direct.
Review Submitted: 17/03/2017 - 13:44:35
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Prompt
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Good quality
Review Submitted: 17/03/2017 - 05:28:35
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I found it very easy to make my order online and then received an order confirmation email and an email telling me when my goods would be on there way.
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Fantastic - better than I expected! Big and bushy and ready to sit either side of my decking.
Review Submitted: 16/03/2017 - 08:31:10
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Very good and well packed
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Very nice plants
Review Submitted: 15/03/2017 - 13:05:21
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Great service. Excellent products. Will definitely buy from them again.
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These are just what I was looking for.
Review Submitted: 10/03/2017 - 08:12:26
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excellent service plants arrived 2 days before stated.
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very good for price of plants
Review Submitted: 10/03/2017 - 16:48:13
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Very good service and quick delivery.
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Nice trees for the price.
Review Submitted: 07/03/2017 - 15:57:45
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Plants received well packaged and in good condition.
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Trees were quite young, which is what was explained on the web site. However, they were slightly too tall for the box and the tops were bent sideways. Time will straighten them up but they're showing signs of going brown.
Review Submitted: 05/03/2017 - 11:10:55
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Great customer service following an issue with my card details
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Still to plant out but all looking good!
Review Submitted: 03/03/2017 - 08:52:40
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Easy to understand and order
Review Submitted: 02/03/2017 - 15:31:53
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Delivered when promised. Kept me updated.
Review Submitted: 27/02/2017 - 06:48:22
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Sent for cypruss trees, received these items well within the seven days as stated,
well packaged, received in excellent condition
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as above
Review Submitted: 24/02/2017 - 17:32:02
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Took a while to arrive but came properly packed with no damage to trees.
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Trees were adequate for price
Review Submitted: 19/02/2017 - 07:30:25
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Quick service and good quality products
Review Submitted: 17/02/2017 - 18:34:35
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The service from purchase to delivery cannot be faulted, thank you
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They arrived in good condition, I wait to see after the winter how they are standing.
Review Submitted: 13/02/2017 - 11:12:55
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yes they are top of the bill
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yes made up with them
Review Submitted: 04/02/2017 - 18:01:34
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First class well done
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All good very satisfied.
Review Submitted: 26/01/2017 - 16:16:31
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I did not receive an email confirmation of my order and was not sure if it had been received. I tried to contact the independent newspaper but finding the right supplier was difficult.
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When trees arrived they were well packaged and in good condition. It's a pity I wasn't sure when they would be arriving(See above comment)
YouGarden Comments
on looking at the account I can see you did not provide us with an e-mail address hence why you did not receive the confirmation.

Please know that unless we have our customers full contact details we find it difficult to communicate.

Katy Rogers
Customer Service Assistant
Review Submitted: 26/01/2017 - 18:01:10
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Easy to order once I got the idea of how the site worked.
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Glad the trees were in pots as it was too frosty to plant them out straight away.
Review Submitted: 26/01/2017 - 17:05:15
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Very good service phone wise, but transporting could be better. Packaging arrived very damaged. Contents services but only just.
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Good size, well worth the money. Look great each side my front door.
Review Submitted: 26/01/2017 - 20:47:52
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Items were delivered when they were supposed to and were in excellent packaging.
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Very pleased with the trees especially the size. they look very smart one on either side of my front door!
Review Submitted: 01/12/2016 - 10:19:15
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good
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good
Review Submitted: 28/11/2016 - 11:48:19
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turned up really quickly and good quality apart from 2 which had been cut,phoned up told that 2 more had been ordered and then had number of emails about if they had or hadn't been ordered. Wrote 2 emails asking what was happening heard nothing!
Review Submitted: 25/11/2016 - 07:29:44
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Good choices. Value for money.
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Healthy trees well packaged.
Review Submitted: 19/11/2016 - 06:18:41
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Great service and good product
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Just as described in advert very well packaged will use this company again
Review Submitted: 19/11/2016 - 09:53:49
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Perfect
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Wow , perfect
Review Submitted: 19/11/2016 - 10:34:08
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Fab!
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Great product swift delivery great service
Review Submitted: 10/11/2016 - 08:54:42
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Very prompt with excellent packaging.
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Look healthy, they were a gift for my son, he is very new to gardening, so a few more helpful tips would have been appreciated.
Review Submitted: 28/10/2016 - 23:40:44
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I purchased 2 plants last year which did not do so well, I contact yougarden and after sending pictures etc. they replaced both plants, brilliant
Review Submitted: 20/10/2016 - 14:57:45
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Very good service, would do business again.
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Very pleased with the two trees.
Review Submitted: 13/10/2016 - 18:45:07
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Immediate acknowledgement of order and speedy delivery.
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Impressed with the appearance of the trees and well packaged to prevent damage during delivery.
Review Submitted: 13/10/2016 - 16:31:57
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Good and quick delivery.
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Very pleased with my trees. All in good condition. Thank you
Review Submitted: 13/10/2016 - 06:59:41
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Service ok
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I was prompted we'd perfectly formed Cyprus trees, what I received was 2 branches.
Most disappointed.
YouGarden Comments
I am really sorry to hear of your disappointment with your trees. I have forwarded your feedback over to our nursery and they have requested some images. We will then action accordingly for you.

Katy Rogers
Customer Service Assistant
Review Submitted: 11/10/2016 - 18:56:16
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Arrived when they said
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Not as large or sturdy as expected
YouGarden Comments
Good Morning, I am really sorry to hear that you are unhappy with the size of your order. Are you able to send some images over to us and we can have a look to ensure that is is the correct sizing.

Katy Rogers
Customer Service Assistant
Review Submitted: 07/10/2016 - 12:45:57
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very friendly service
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First rate service and products
Review Submitted: 07/10/2016 - 08:16:58
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Good quality, healthy plants and shrubs.
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Prompt delivery, cypressus doing well.I t
Review Submitted: 06/10/2016 - 19:58:48
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Really good customer service, rapid and helpful and PERSONAL response to e-mail queries and no feeling that a robot was replying. Delivery was promised for 3 days but arrived 2 days early! Excellent packaging so the trees arrived in really good shape.
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Better than expected! Trees as delivered were exactly as described on the website, look as if they're bursting with life and ready to strive for their target (i.e. the "after a few years" pictures in the catalogue), healthy, strong-looking, fresh foliage. I'm really looking forward to seeing how they do...
Review Submitted: 05/10/2016 - 08:20:13
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I've purchase from you twice now & each time the plants are healthy when they arrive. Can't comment on the bulbs yet I received as they do t come out until next spring.
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Lovely I've re-planted them with longer bamboo to keep them up straight ~ came healthy & im very happy
Review Submitted: 05/10/2016 - 07:15:40
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Excellent service
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Arrived in very good condition
Review Submitted: 04/10/2016 - 06:37:45
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Beautifully packed, and the main items in excellent condition, except for the penstemons..see below
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In very good nick!
Review Submitted: 29/09/2016 - 09:38:03
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great
Review Submitted: 29/09/2016 - 18:26:50
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Plants were delivered the same week they were ordered. An excellent servicer
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Arrived in good condition and looked very healthy
Review Submitted: 29/09/2016 - 07:44:50
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Excellent service
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Product as expected
Review Submitted: 27/09/2016 - 23:16:32
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Absolutely perfect and great value for money, one of the trees was damaged upon delivery but they sent another one in a couple of days with no problems.
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first class and look fantastic.
Review Submitted: 27/09/2016 - 06:59:41
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Very fast and efficient service
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Both items in excellent condition
Review Submitted: 27/09/2016 - 18:05:33
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Well packaged,delivered on time
Really strong plants.
Will use. You Garden again. Thank you.
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Very pleased with these trees. I have planted them in large tubs, they
Are looking good.
Review Submitted: 27/09/2016 - 06:57:44
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Delivered very quickly & very well packaged.
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Very good quality for the price.
Review Submitted: 26/09/2016 - 09:10:45
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Delivery was prompt and well packaged
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One of the trees is showing signs of disease, sso this could well
end up a prolonged saga
Review Submitted: 25/09/2016 - 08:53:16
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Quick, easy and efficient. Packing was appropriate and trees seem fine. I can't comment on the free Tulip queen of the Night bulbs until next Spring!
Review Submitted: 22/09/2016 - 20:21:32
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Delivery was on time as indicated at time of order, and product was packed well.
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Cypress trees were exactly as advertised, healthy and in good condition. Look good in the garden.
Review Submitted: 21/09/2016 - 06:18:32
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Prompt service and an excellent company to buy from
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Brilliant service and excellent plants in good condition
Review Submitted: 21/09/2016 - 21:46:59
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Wrong delivery but rectified very quickly
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Very good product
Review Submitted: 21/09/2016 - 13:47:52
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Excellent service
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After receiving one tree which was not up to standard it wasreplaced it straight away by you which was very good service
Review Submitted: 20/09/2016 - 07:56:05
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Had an initial problem with one of the trees which was replaced straight away by you when we told you .
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They are lovely
Review Submitted: 16/09/2016 - 10:35:59
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Very good service, problem dealt with in very good manner.
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One tree was good the other very poor but was replaced without question very promptly. Very good response from company.
Review Submitted: 15/09/2016 - 17:25:21
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Very helpful when I contacted them and needed to delay delivery. Could do with a bit more correspondence about when they are likely to deliver as waited 5 weeks and didn't hear anything so contacted them myself as I needed to delay delivery.
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A bit puny! Looked much more robust in the picture!
Review Submitted: 15/09/2016 - 07:22:40
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Items arrived in perfect condition
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Fresh young trees in very good condition & ready to be planted
Review Submitted: 14/09/2016 - 10:03:51
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Received an email to confirm that goods had been ordered but would have appreciated being told that the goods would not be despatched until some time later. In fact I think it was just lucky that we were in as I never had notification of when goods would arrive.
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Goods were as described and arrive in good condition
Review Submitted: 14/09/2016 - 06:45:08
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The advert was misleading and in my opinion infringed the advertising stds code and I worked in the advertising business in a senior job prior to my retirement. The ad would also infringe trading standards requirements.
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The trees were not 1.4 metres high and the supplier ignored my complaint claiming the measurement should include the pot. Even with the pot included they were still only 1.2 metres . Wont be buying anything else from them,
YouGarden Comments
I am extremely sorry to hear of your disappointment. Unfortunately, I cannot see a complaint on the account. I am going to escalate this to our head of customer services. Please e-mail us at cs@yougarden.com and we shall action accordingly.

Katy Rogers
Customer Service Assistant
Review Submitted: 13/09/2016 - 09:39:12
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only one criticism - I received a leaflet with my order, offering the same product that I had purchased at £19.99 whereas I had paid £26.99 - not pleased!
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Pleased with product - although I would have been even more pleased if they had been £7 cheaper!
YouGarden Comments
Good Afternoon Karen, I am ever so sorry for this pricing error. Please e-mail us with your complaint (cs@yougarden.com) and I will be more than happy to issue you with a credit note of £7.

Katy Rogers
Customer Service Assistant
Review Submitted: 13/09/2016 - 08:56:15
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Great easy to use website. Fast response for delivery. Will use again.
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Trees arrived well packaged in a good healthy condition. Definitely recommend .
Review Submitted: 13/09/2016 - 07:30:29
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I order two pairs of Italian Cypress Trees, but unfortunately only one pair arrived, once reported this issue was resolved.
Review Submitted: 13/09/2016 - 18:54:00
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Good service, customer kept informed
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Two pairs of trees were received as requested. Both pairs in good order.
YouGarden Comments
Thanks for the feedback regarding our customer service! Very sorry to hear about the feedback of our products. Please send us some images of the bulbs and we shall then action accordingly. cs@yougarden.com

Katy Rogers
Customer Service Assistant
Review Submitted: 13/09/2016 - 15:56:03
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Fine- delivery was pretty prompt
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I ordered 2 x 2trees. Three came in very good condition but on one, the tip shoot was broken - I'll see how it goes, but this is a key issue for these slender trees
Review Submitted: 13/09/2016 - 10:00:45
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Delivery time was a little longer than expected but not exceptionally so.
Review Submitted: 12/09/2016 - 08:56:19
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Perfect!
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Perfect!
Review Submitted: 12/09/2016 - 07:58:39
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No complaints so for
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No comments... ratings say it all!!
Review Submitted: 12/09/2016 - 08:56:26
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over the moon with quality of goods received
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So pleased
Review Submitted: 12/09/2016 - 09:09:16
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satisfied with help on the telephone & delivery of goods.
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One of the trees was weighted down with the Tulip bulbs attached & in danger of snapping, fortunately after re-staking has recovered.
Review Submitted: 12/09/2016 - 09:40:31
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I was wary of buying plants from mail-order as 15 years ago I bought roses from a company and they sent the wrong rose twice! I ordered 2 cypress trees from your Radio Times page and was impressed by their condition and the professionalism of the carrier. Then I ordered a tulip tree - same bright carrier - but bit taken aback that tree was bent double in its box. It perked up once planted and so I ordered a Judas tree which came - same efficient carrier - the next day.
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They enhance my garden and are a perfect gift from my Italian family in Rome.
Review Submitted: 12/09/2016 - 16:45:11
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Efficient service. Superb packaging which delivered the trees in excellent condition. I was also impressed by the price.
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Neat, compact, very healthy looking trees. I was completely satisfied with my purchase.
Review Submitted: 12/09/2016 - 09:21:59
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Prompt and efficient service via internet. Prompt delivery, good product well packed for transit.
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Exactly as described in the promotional sales literature.
Review Submitted: 12/09/2016 - 20:50:54
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good quality items , problem free delivery
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good value items
Review Submitted: 12/09/2016 - 16:23:48
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Polite and businesslike.And no unnecessary paperwork.
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Quality products, just as depicted. Excellent value for money. Well done.

R.F.
Review Submitted: 12/09/2016 - 06:59:26
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Fantastic well packaged
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Beautiful plants great condition
Review Submitted: 12/09/2016 - 16:10:29
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trees arrived 'repacked by YODEL, and bent! supporting canes broken.
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Too early to say if they will survive journey and straighten satisfactoriy.
YouGarden Comments
Good Afternoon Shirley, I am very sorry to hear of your disappointment with the order that you received. Please send us some images of the tree's and we shall then action accordingly.

Katy Rogers
Customer Service Assistant
Review Submitted: 12/09/2016 - 11:32:48
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Very efficient - had a small query as order held over for both items to be available, but readily sorted (we were going on holiday and didn't want it/them to arrive whilst we were away)
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Excellent specimens, arrived well packaged and in good condition
Review Submitted: 11/09/2016 - 07:20:33
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I was very impressed with the service. I had a problem with the delivery the wrong item was sent but this was quickly rectifyed. I found the website a little dificult to use but I will probably shop with them again.
Review Submitted: 09/09/2016 - 08:58:01
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As sdvertised
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Delivered in nice condition
Review Submitted: 07/09/2016 - 14:30:46
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PROMPT SERVICE AND GOOD VALUE
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DELIGHTED WITH THEM. THE BOX WAS DAMAGED AND I FEARED THE WORST - I NEED NOT HAVE WORRIED, THEY WERE EXCELENTLY PACKED AND ARRIVE INTACT.
Review Submitted: 06/09/2016 - 10:22:13
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Good efficient service and very good quality produce
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Really good quality cypress trees and brilliant service on delivery
Review Submitted: 05/09/2016 - 11:16:19
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First experience really good
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Both look lovely and were received in perfect condition. One "trunk" is slightly twisted so we're not sure if this will grow out as the tree matures, but it will hopefully add character
Review Submitted: 03/09/2016 - 10:26:47
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The company was very good at getting the product to us at short notice for a special event, but we had to make a follow-up phone call to receive the 'free' accompanying tulip bulbs. Staff very helpful and bulbs did eventually arrive.
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Very happy with the product and it's speedy delivery.
Review Submitted: 02/09/2016 - 10:06:10
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I have had to phone several times as the plants did not arrive. I would never use this firm again as the plants are in a very poor condition. They are the worst I have ever seen from a garden centre. I am still waiting for replacement plants.
YouGarden Comments
So sorry to hear that you had such problems with this order. Could you send some details by email please and I will try to resolve this for you?

Will
Head of Customer Service
Review Submitted: 30/08/2016 - 10:57:51
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Arrived as expected
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Very pleased as products just as described.
Review Submitted: 30/08/2016 - 05:32:24
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A very friendly and prompt response.
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Terrific price, quick delivery, excellent product
Review Submitted: 30/08/2016 - 08:39:13
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Product arrived promptly as described, in good condition. Very happy.
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Good sized plants in very good condition. Faultless and good value for money. Couldn't be happier.
Review Submitted: 25/08/2016 - 07:55:30
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A good price
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A nice tree for are garden
Review Submitted: 25/08/2016 - 09:30:09
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very fast delivery and very healthy plants.
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very happy with my italian cypress trees. many thanks
Review Submitted: 19/08/2016 - 17:07:19
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first class service.
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Good quality. &package was perfect.
Review Submitted: 18/08/2016 - 11:37:53
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An affective and top class service
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Delivered in good condition
Review Submitted: 17/08/2016 - 08:15:30
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Very efficient Service. Good Quality products and very much true to their word on all that they say and do. Very impressive. Thank you.
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I did experience problems with this order when the products arrived, both with quality and damage but these were replaced very efficiently and quickly to my satisfaction. The products are very good value and in very good condition.
Review Submitted: 15/08/2016 - 07:42:29
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verypleasantonthephone andovelyplants.
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lovelyservice and products!
Review Submitted: 12/08/2016 - 16:50:41
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good service when I had to contact you about 2 of the 4 trees dying
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Sadly two if the fours trees began to die (Going yellow and brown) I hope the same doesn't happen to the other two. You did replace the first set.thanks
YouGarden Comments
We are sorry to hear about your Cypress trees! - We do hope that they continue to thrive as we would expect. If you require any info or advice on care please do not hesitate to let us know.

Katy Rogers
Customer Service Assistant
Review Submitted: 11/08/2016 - 20:20:29
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Delivery was in days and spot on.
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The trees are just lovely and exactly what I want to create the space I want. thank you!
Review Submitted: 10/08/2016 - 08:11:47
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Website was very easy to use and the Cypress trees I ordered arrived very quickly and in great condition. I found Yougarden via Modern Gardens magazine.
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Fabulous! Exactly as described on the web site.
Review Submitted: 10/08/2016 - 08:58:19
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ok
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ok
Review Submitted: 10/08/2016 - 11:07:38
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Will use again
Review Submitted: 09/08/2016 - 06:31:03
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Very quick and efficient delivery.
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Look to be good healthy trees.
Review Submitted: 08/08/2016 - 05:06:48
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Well packaged & recd as promised
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Good sized plants
Review Submitted: 08/08/2016 - 18:59:56
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Customer service is friendly and helpful
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Whenever there has been a problem with plant quality they have put it right.
Review Submitted: 08/08/2016 - 07:09:02
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My trees arrived in super-quick time in excellent condition
Review Submitted: 08/08/2016 - 09:50:25
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plants always in good condition when delivered @ always on time - thank you
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will look good when in position
Review Submitted: 06/08/2016 - 11:13:44
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Product arrived 2 days later than expected but very well packaged.
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Product great. Looking forward to watching them mature.
Review Submitted: 05/08/2016 - 05:14:36
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Convenient service.Happy with delivery etc.
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Topmost branch(6" approx.) of one tree arrived broken .Have tied it back in place in hope it will heal.Otherwise trees ok.
Review Submitted: 05/08/2016 - 04:39:19
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very good service
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2 very nice trees in good condition doing realy well
Review Submitted: 05/08/2016 - 11:17:59
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The service of this company is second to none.
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Brilliant job thanks for your great service.
Review Submitted: 05/08/2016 - 17:58:34
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Very good. Arrived in good condition
Review Submitted: 05/08/2016 - 09:15:10
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very good
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the trees are very good
Review Submitted: 05/08/2016 - 06:49:13
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I have always been pleased with the service recieved although the last delivery took longer than the three days as stated on the confirmation.
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The pair of Cypress trees were supplied in a carton which was not tall enough for them so they were slightly bent at the top, to date they are still not standing upright as was expected.
Review Submitted: 05/08/2016 - 15:11:03
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turned up on time and well packaged to preserve contents.
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I know they're not going to be the same trees as in the advertising pics - it even tells you in the description but is still somehow slightly disappointing when a couple of wee trees turn up that aren't much taller than my 4 year old son. anyway looking forward to seeing what they look like in 10 years time.
Review Submitted: 05/08/2016 - 07:56:32
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excellent
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very good value for money
YouGarden Comments
excellent, very prompt service , thank you

Terry Falcone
Customer Service Assistant
Review Submitted: 04/08/2016 - 16:49:47
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Very pleased with your company and will recommend you to friends and family
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the trees arrived in excellent condition as promised by you.
Thank you.
Review Submitted: 03/08/2016 - 17:28:40
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shame to pay for postage
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would have liked more Care information
YouGarden Comments
We send a basic care guide with every order (there's a section on Oleander), plus there's loads more info available on request. Let us know how we can help...

Will
Head of Customer Service
Review Submitted: 01/08/2016 - 14:14:17
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My first dealings with the company - very impressed but I would like to do a little more business before I confirm my first impressions that they are excellent!
Review Submitted: 29/07/2016 - 14:52:54
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Execellent service.
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The trees are growing very well, we are more than pleased with them.
Review Submitted: 27/07/2016 - 14:41:50
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Good quality plants, timely dispatched, let down by poor packaging.
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Nice trees, slightly taller than I expected, however tops were bent over due to being squeezed into a cardboard box that was too small. Also box was sealed with selotape and not proper packaging tape, so box had started to come undone.
Review Submitted: 26/07/2016 - 07:47:13
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Company and service so far is excellent
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Excellent quality plants would not hesitate to purchase from,you garden again
Review Submitted: 26/07/2016 - 19:54:52
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First order with YouGarden, very impressed. One of my pair of trees was damaged and a replacement was made immediately.
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I have only put good as the trees arrived, one damaged but was replaced immediately and time will tell if they survive into "adulthood". Happy so far.
Review Submitted: 21/07/2016 - 11:16:53
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Very helpful and responsive.
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Whilst the two tress bought were very good they were actually slightly larger than the box supplied in resulting in the tops being bent over. Hopefully this will resolve itself.
Review Submitted: 21/07/2016 - 11:18:42
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I found the offer for Italian Cypress trees in the magazine and decided to place the order, I found the process quite easy, and the delivery took place within the stated period, on opening the package the goods were in perfect condition, and are now in their new pots and looking great. This was the first time of buying the magazine, which we enjoyed and found very useful.
Many thanks
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The trees are flourishing nicely and look great.
Review Submitted: 21/07/2016 - 10:37:25
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Easy to use, good prices
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You garden tried to rectify our problem and they did very well . But I am not 100 percent happy with my trees.
YouGarden Comments
I am glad that our service was to your satisfaction. As discussed, if your trees don't pick up, please let us know.

Will
Head of Customer Service
Review Submitted: 21/07/2016 - 16:48:23
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Very fast delivery.
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However, one delivered in broken pot.
Review Submitted: 21/07/2016 - 20:26:40
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Delivery was very bad first time round as a no show, second attempt much better.
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The trees are okay not great.
Review Submitted: 19/07/2016 - 16:42:06
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quick efficient service
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lovely trees
Review Submitted: 18/07/2016 - 19:58:06
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Great service.
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Good quality. Bought four more.
Review Submitted: 16/07/2016 - 08:42:23
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Excellent
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Good
Review Submitted: 15/07/2016 - 07:45:39
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Speedy, prompt service and packaging excellent
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Goods arrived in the condition I expected. Excellent trees.
Review Submitted: 14/07/2016 - 06:01:09
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Very pleased with my plants
Review Submitted: 13/07/2016 - 20:30:50
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Supplied and delivered in good time
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Supplied as stated in good healthy condition
Review Submitted: 12/07/2016 - 06:50:31
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Good service items received in record time
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Trees look good hope the fill out more on maturity
Review Submitted: 12/07/2016 - 21:45:11
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Arrived quickly and well packed.
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Early days, but they look healthy. An earlier purchase of the same has done well.
Review Submitted: 12/07/2016 - 09:41:22
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Excellent service.
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Size more than expected.
Review Submitted: 12/07/2016 - 08:06:42
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Really fast delivery, well packaged
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Lovely and healthy, one is just a bit skinny compared to the other
Review Submitted: 08/07/2016 - 20:42:24
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I was very disappointed with the service. Only one out of the three orders I placed arrived intact and I had to call or email several times to resolve the problems. Very disappointed.
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Like others plants and shrubs I bought from YouGarden, I was very pleased with these items.
YouGarden Comments
I am very sorry about the damage to your parcels. As discussed, we will follow up with our courier.

Will
Head of Customer Service
Review Submitted: 05/07/2016 - 03:10:12
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service very good and quick, thank you
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we have them in pots on decking with other pots with grasses. looks wonderful
Review Submitted: 05/07/2016 - 03:57:08
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Excellent
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Excellent product well pleased big thankyou
Review Submitted: 05/07/2016 - 09:14:34
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The trees arrived quickly and in great condition
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They are heathy and look really good
Review Submitted: 05/07/2016 - 05:55:49
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Really good service. Very professional staff.
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First class plants, very well packaged.
Review Submitted: 03/07/2016 - 20:31:04
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Slight delay but good service.
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Beautiful trees, couldn't be more pleased
Review Submitted: 03/07/2016 - 10:23:59
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Great service.
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Loved them. Looking forward to them maturing.
Review Submitted: 02/07/2016 - 03:31:24
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Excellent service will use again.
Review Submitted: 02/07/2016 - 20:46:15
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Prompt service and delivery.
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Trees appear to be healthy.
Review Submitted: 02/07/2016 - 22:44:05
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Review Submitted: 01/07/2016 - 08:19:36
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excellent service
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came well packed in excellent condition
Review Submitted: 01/07/2016 - 18:44:29
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Delivered on time and well packed
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Trees both in good condition and of equal height. very pleased
Review Submitted: 01/07/2016 - 20:22:44
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Delivery took longer than promised in the emails warning of shipping so the trees were in transit longer than anticipated by the supplier and they looked it when I opened the package. The instructions to leave the parcel at the rear of the building if out were not followed despite being printed on the package! Instead they were left with a neighbour.
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The pair of trees were not well matched by height or volume of branches. They are a little smaller than I anticipated. Only the small print in the advert makes it clear that the pot is included in the height measurement.
YouGarden Comments
Thank you for your comments. We do apologise for the slight delay in transit, and would be happy to assess the condition of the trees. Could you send some images to CS@YouGarden.com?

It's disappointing to hear your delivery instruction wasn't acknowledged, despite our efforts to display it on the package. I have raised this issue with the courier.

Amelia
YouGarden
Review Submitted: 01/07/2016 - 05:13:13
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Legendary
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Look like cyprees trees to me
Review Submitted: 01/07/2016 - 10:44:31
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My online order failed due to a glitch in their website. It took me 4 phone calls to resolve the issue because no-one (until the final call) rang me back. I can't believe that this company is used regularly by the Radio Times! Also, I had no information regarding a date of delivery, just 7 - 10 days. Was I suposed to stay in for that time?
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They arrived safely although looked a bit dried out. We haven't planted them yet so I can't say any more.
Review Submitted: 01/07/2016 - 14:21:15
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Very good service. Notified by email when delivery would take place and it came on time.
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Excellent quality trees at great price.
Review Submitted: 01/07/2016 - 16:35:25
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Delivery times were not accurate and so delivery made when we were away.
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Look nice
YouGarden Comments
Many thanks for ordering with us - we're glad to hear the Penstemons are looking healthy.

We do apologise for the slight delay in transit and any inconvenience caused. For future reference, your dispatch confirmation email contains a tracking link, which can be used to accurately monitor the delivery process.

Amelia
YouGarden
Review Submitted: 01/07/2016 - 07:06:28
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Original order received with one damaged tree. Replacement sent, no quibbles, within 5 days
Review Submitted: 30/06/2016 - 09:07:21
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The trees arrived in a tall cardboard box which had opened at the top but was sellotaped across the opening to stop it gaping.
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I sent a comment as soon as I received the trees but had no response. The trees are blue grey not deep rich green as in the photo in the Radio Times. They are fairly sparse with a couple of branches pressed sideways from the trunk but may fill out with time. Disappointed.
YouGarden Comments
We're so sorry that your order was received damaged.

I'm afraid we can't find any sign of your email? Could you kindly try re-sending to CS@YouGarden.com and we can look into this for you.

Amelia
YouGarden
Review Submitted: 30/06/2016 - 09:14:36
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Good service, have dealt again.
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Very well packed and excellent treess.
Review Submitted: 29/06/2016 - 06:03:57
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Excellent company and service
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Excellent product!
Review Submitted: 27/06/2016 - 10:29:24
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Complained that first batch of cypress conifer trees had died due to delayed delivery. Took 5 days. They were very sorry and quickly suspected replacements which arrived within two days in excellent condition and are growing well.
Review Submitted: 22/06/2016 - 19:14:20
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Excellent service, we delayed delivery due to holiday commitments, and true to their word our order was despatched promptly on our return.
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the Cypress Trees were as described and very well packaged also included a very comprehensive plant care booklet.
We ordered in all 8 cypress trees and all are healthy ,uniform trees creating a pleasing architectural effect.
Review Submitted: 20/06/2016 - 19:04:18
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Very quick delivery!
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Not perfectly straight but good value!
Review Submitted: 19/06/2016 - 16:58:44
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your service was very prompt and satisfactory thanks very much
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the trees you sent us were all healthy and great value for money, i'm going to recommend these trees and your company to my neighbours.many thanks
Review Submitted: 16/06/2016 - 21:23:00
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Product as described. Well packaged. Delivered well in time. Ive bought from them before and can highly reccomend them.
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Just as expected. Quite statuesque despite being young trees. Perfect for either side of the front door.
Review Submitted: 15/06/2016 - 10:57:52
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Arrived on schedule
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Little disappointed that the trees were not evenly matched in bulk and growth but trust that in time this will equalise.
Review Submitted: 14/06/2016 - 10:11:00
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Very good plant condition on delivery at reasonable prices
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Very good plant condition and great packaging/delivery
Review Submitted: 14/06/2016 - 05:36:19
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My original order was despatched within a couple of days to a delivery company for onward shipment, by using the tracking system i was able to see my order remained at there depot for several days for whatever reason. On contacting 'You Garden' they sent replacement trees immediately and I received them within 24 hours,
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I couldn't be more pleased, lovely trees excellently packaged.
Review Submitted: 13/06/2016 - 07:48:43
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No problem with this order
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Arrived quickly and in excellent condition. A nice size of plant which was well packed
Review Submitted: 10/06/2016 - 03:17:35
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Ok
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I was hoping for the Cypress Trees to be a bit more bushier like on the picture shown...
Review Submitted: 08/06/2016 - 09:35:16
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Fantastic people to order from
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Great products, very pleased with the trees
Review Submitted: 07/06/2016 - 07:28:30
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always a great service
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I have bought 10 cypress trees and they are stunning.Quality is always top class
Review Submitted: 07/06/2016 - 08:49:27
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Well packed, and arrived intact.
Review Submitted: 07/06/2016 - 07:43:57
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Trees purchased are brown and may not recover. It took 5 days for them to arrive though email said they would arrive in 3 days. Will demand replacements or money back if they continue to deteriorate. I watered and planted them on the day they arrived. Very disappointing. They look half dead.
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As above
YouGarden Comments
Indeed, this is very disappointing to hear. We're so sorry for the delay in transit.

Should the trees not recover, we will of course replace.

Amelia
YouGarden
Review Submitted: 06/06/2016 - 09:16:09
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excellent
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only just got them potted up because of the weather but good so far.
Review Submitted: 03/06/2016 - 19:03:57
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They arrived on time, good packaging and in very good condition
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They look great on the sides of an arch and seem in very good health
Review Submitted: 03/06/2016 - 09:00:38
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Boxes and contents arrived in good condition. No damage.
Review Submitted: 01/06/2016 - 17:34:54
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Was as advertised
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Seem to be good - too soon to be sure.
Review Submitted: 31/05/2016 - 10:11:00
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ordered online, quick and easy
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Received email to confirm order and delivery, plants arrived extremely well packaged, no damage, travelled for 3 days none worse for wear
Review Submitted: 31/05/2016 - 08:35:42
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Very helpful in resolving the problem
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Arrived quickly the box was a little torn and damaged ,the top of one tree was broken off ,they are now planted and I am looking forward to them growing to the same height as the first ones I bought.
Review Submitted: 30/05/2016 - 06:53:50
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No problem with You Garden, I ordered a pair of Italian cypress trees on the 8th May, they emailed me on the 11th May to say my order had been dispatched. The delivery company 'Yodel' have told me they have my trees at there holding depot saying my order should be delivered within 72 hours, to date, that's where they remain. I have rated You Garden as excellent, they dealt with my order immediately.
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Trees not received to date, as far as I know they are still being held at Yodels depot?
Review Submitted: 25/05/2016 - 07:54:23
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I did not receive my package initially but I am sure that had something to do with the couriers however when I rang your company where most apologetic and I received fresh plants within 48 hrs
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Well packaged and presented
Review Submitted: 20/05/2016 - 09:53:42
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However the delivery service was not good because they lost the first order. The replacement did come very quickly.
Review Submitted: 20/05/2016 - 12:10:49
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The trees were packaged really badly and had to be repackaged by yodel. One tree was the right way up and the other upside down and bent over.
YouGarden Comments
I am sorry to hear that your order was damaged. This will have been re-packed due to damage in transit, as we send thousands of these out packaged like this with very few issues.

We packed them side by side - obviously Yodel moved the box around when re-packing. If you need either tree replacing, please let us know.

Will
Head of Customer Service
Review Submitted: 20/05/2016 - 11:22:40
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always a pleasure to deal with
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as shown in photo.... very pleased
Review Submitted: 20/05/2016 - 08:57:37
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Very good service and quick delivery.
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Trees very well packed and a good size. Thank you
Review Submitted: 19/05/2016 - 08:58:02
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alas








Alas! The packaging was damaged and one of the trees had suffered the loss of about 6 inches. I therefore trimmed the second one to align.
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I feel optimistic re ;encouraging the right degree of foliage.
Review Submitted: 19/05/2016 - 19:13:45
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Good sevice
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One delivered broken, soon replaced. Thank you
Review Submitted: 18/05/2016 - 16:50:10
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We bought a pair of cypress trees, one of which had the top section broken off in transit. YouGarden immediately sent a replacement without any quibble. Excellent service!
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Exactly as described. Much cheaper than any garden centre.
Review Submitted: 18/05/2016 - 05:55:46
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After slight problem caused by carrier response of company excellent
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We have two beautifully matching plants
Review Submitted: 18/05/2016 - 05:40:12
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The first two trees were delivered in very poor condition: The packaging was broken and had been retaped/repacked over the broken carton with white tape and green lettering by Yodel. One tree had the top broken off and the other badly bent. These were replaced without fuss, for which I was grateful) and arrived 5 or 6 days after I was advised they had been dispatched. They were OK when they arrived and I think will thrive with TLC. I cannot understand why any firm uses Yodel whose reputation goes from bad to worse. They seem to care nothing about safe delivery - my son watched as one of their operatives threw a computer he had bought for his parents-in-law over the garden hedge, not even bothering to walk up the garden path to deliver it safely. Of course it was broken but the people who had sold it just sent another one! This is a very strange way to conduct business!
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This applies to the 2nd/replacement delivery. . .
YouGarden Comments
So sorry to hear that your order was delivered damaged. I am glad to hear that this was sorted promptly for you.

Whilst I can understand your reservations regarding our courier given your past experience, on the whole the service they provide to us is excellent. If not, we simply would not use them.

Will
Head of Customer Service
Review Submitted: 18/05/2016 - 07:05:39
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I didn't order directly from You garden but through the Radio Times. However the delivery by You Garden was very good
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Very pleased with the size and condition when received. So far they are doing very well.
Review Submitted: 17/05/2016 - 15:58:42
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Efficient service and the usual emails to confirm and track trees
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Lovely healthy trees and packaged very well. Delighted with them.
Review Submitted: 17/05/2016 - 08:41:46
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Trees arrived safely but packaging was broken. Trees are looking good with colour returning all over.
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Good.
Review Submitted: 16/05/2016 - 18:56:43
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Product arrived speedily, very well packed in good condition.
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The trees were supplied as a free replacement for two lager trees that unfortunately died. Extremely pleased with the service. Well done!!!
Review Submitted: 12/05/2016 - 06:36:28
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Ordered via Evening Standard. When porducts arrived the accompanying brochure showed them at a lower price. Feel cheated
YouGarden Comments
Thanks again for your order. The trees cost the you the same - P&P is payable when you order from our catalogue, whereas you bought at a higher, P&P inclusive price.

Will
Head of Customer Service
Review Submitted: 11/05/2016 - 17:43:24
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An excellent company to deal with. Great product range and well priced too.
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Nice healthy trees. Well packaged.
Review Submitted: 11/05/2016 - 19:50:13
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No quibbles
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Trees were just as we expected
Review Submitted: 10/05/2016 - 07:27:07
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Prompt delivery
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Cypress trees arrived in good condition, well protected in sturdy cardboard boxes
Review Submitted: 10/05/2016 - 08:47:05
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Most impressed by the care of delivery and the quality of the plants.
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Arrived in perfect condition.Very well pleased.
Review Submitted: 10/05/2016 - 13:11:50
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I have been a customer for a few years and spent a lot of money with this company. I am therefore confused and upset with my current order. I am unsure if I would re use this company now.
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The items were described as a pair of trees for £19.99 - this didn't happen and I was charged £29.00 ??? I presume wrong discount code again, although the code for the plant was correct.
YouGarden Comments
As discussed previously, you need to make sure that you are entering the offer code quoted in our adverts in order to get the advertised discounts. I have emailed you to resolve this.

Will
Head of Customer Service
Review Submitted: 10/05/2016 - 18:56:51
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An excellent service, the products met expectations and were delivered quickly. Pricing also attractive.
Review Submitted: 10/05/2016 - 05:49:27
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Good packaging, healthy plants, good instructions and prompt delivery. What else do you need?
Review Submitted: 10/05/2016 - 09:10:04
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I've always received what I'm expecting!
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Planted and thriving
Review Submitted: 09/05/2016 - 09:04:42
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However the delivery service lost the first order so we had to wait for a replacement which arrived very quickly.
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Look ok at the moment but time will tell
Review Submitted: 09/05/2016 - 08:10:19
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Top class.
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Perfect, just what we were looking for at a reasonable price.
Review Submitted: 09/05/2016 - 15:01:15
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Fast Delivery. Trees packed well.
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Trees look healthy & arrived safely.
Review Submitted: 09/05/2016 - 15:22:34
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Excellent service and will definitely use this company again.
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The pair of trees were very healthy looking and of equal size which was perfect for our small garden.
Review Submitted: 09/05/2016 - 21:12:55
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good containers to help post
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taller than expected
Review Submitted: 09/05/2016 - 06:46:51
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The trees arrived in good order and well-packaged.
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The trees look rather puny and sparse.
Review Submitted: 09/05/2016 - 22:46:34
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Delivery and package very good
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Sparse foliage, not as shown on advert.
YouGarden Comments
Sorry to hear that you're disappointed with this. We do show an "as supplied" image - can you send me photos of your plants so I can compare?

Will
Head of Customer Service
Review Submitted: 09/05/2016 - 07:24:40
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Customer service was fine and delivery fine.
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Delivered fine but don't know how the trees are until they grow.
Review Submitted: 09/05/2016 - 08:17:42
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Very speedy
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Excellent and very efficient service. The trees I ordered were just as they looked in the photo and beautifully healthy. Packaging very good and helpful courier. Will use your company again
Review Submitted: 09/05/2016 - 06:16:56
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The package as damaged but not the trees
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Will need to see how they grow over time
Review Submitted: 09/05/2016 - 07:55:14
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OK
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However, looked nothing like the advert picture.
Review Submitted: 09/05/2016 - 09:36:23
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Delivery very prompt & items well packed
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Not as thick as I antisipated
Review Submitted: 09/05/2016 - 10:02:38
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First order disappeared into thin air? My husband called when there was no tracking on Yodel and a second order was dispatched. A bit odd but we got the delivery on the 6th May about a week later than expected.
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They look fine and are the right height.
Review Submitted: 09/05/2016 - 20:47:20
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Quick delivery. Well packed
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Healthy trees. Good size
Review Submitted: 09/05/2016 - 08:33:11
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Service very good... packaging arrived very bashed, though. Hadn't affected the trees, luckily, but there is obviously a handling issue with the delivery firm.
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Trees are much more spindly than might have been expected, but I'm sure they will bulk out in time!
Review Submitted: 09/05/2016 - 09:56:30
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Goods well packaged &speedily delivered
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Plants in excellent condition
Review Submitted: 09/05/2016 - 07:27:02
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YOUR ITEMS HAVE ALWAYS CAME UP TO THE BEST QUALITY ONE WOULD WISH FOR AND I AM MORE THAN HAPPY WITH ALL YOU DO, MANY THANKS EDDY A
Review Submitted: 07/05/2016 - 22:03:52
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Very good value for money, delivery took a little longer than I hoped
Review Submitted: 06/05/2016 - 22:55:49
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Excellent value
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Very good quality products and in excellent condition, well packaged
Review Submitted: 06/05/2016 - 07:01:46
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Broken tips on both plants.
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Both plants had been broken, and although replaced, the second delivery had 1 plant upside-down so the tip was again broken.
YouGarden Comments
So sorry about this. I understand that we've replaced again? I will follow up with our Nursery Manager, as something has clearly gone wrong here.

Will
Head of Customer Service
Review Submitted: 05/05/2016 - 08:31:00
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5*
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5*
Review Submitted: 04/05/2016 - 17:14:28
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very good service. Recommended.
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Good shape. Thanks.
Review Submitted: 29/04/2016 - 08:56:57
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Yodel delivery service very poor - said they attempted to deliver and they did not as i was in all day. Replacements took a further week to come.
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Trees look good but one does look slightly bluer in colour than the other.
Review Submitted: 27/04/2016 - 08:39:51
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I found the sales rep a bit lukewarm and not very informative.
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Before ordering the items, I checked the website to ascertain the size of the plants. I was very disappointed to receive one of the plants quite smaller than the other, it also came with no support cane. I was truly very disdained.
YouGarden Comments
Sorry to hear that you're disappointed with one of your trees. Please send us a photo of them side by side and we'll replace the smaller one for you.

Will
Head of Customer Service
Review Submitted: 21/04/2016 - 07:51:50
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Plants as described. I had to wait longer for the order because of stock levels and could not have split deliveries
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One pot was broken but it did not affect the plant and both look fantastic in large blue urns
Review Submitted: 15/04/2016 - 23:32:23
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OK
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OK
Review Submitted: 16/04/2016 - 13:52:50
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Trif'''''
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Looking good - good value
Review Submitted: 15/04/2016 - 17:44:46
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delivered on time
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great product even better than expected
Review Submitted: 15/04/2016 - 07:31:41
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Fast delivery and trees were good quality
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Great quality trees
Review Submitted: 15/04/2016 - 09:23:15
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Prompt delivery. Delivery driver used initiative to leave trees in greenhouse. Greatly appreciated.
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As described. Good condition and well packed.
Review Submitted: 15/04/2016 - 11:38:43
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I was well informed about my order and the delivery date. Good packaging.
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Good quality plants.
Review Submitted: 15/04/2016 - 11:42:22
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Good service and the one query I had was dealt with well
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Lovely trees, well packed and presented
Review Submitted: 15/04/2016 - 08:24:14
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Excellent customer service and communication
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Good quality healthy trees at a fraction of the price.
Review Submitted: 15/04/2016 - 05:05:48
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Well pleased with the service
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They look good either side of my conservatory door
Review Submitted: 07/04/2016 - 08:45:10
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Verygood service
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Good product will see how it grows
Review Submitted: 07/04/2016 - 07:11:42
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Cypress trees were delivered within 7days ,well packed and left in safe place.
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Look lovely in the garden, looking forward to watching them grow
Review Submitted: 07/04/2016 - 19:20:29
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service del a bit slow
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nice item and good value for money
Review Submitted: 01/04/2016 - 15:57:30
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Efficient ordering and helpful service.
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As they were a gift we haven't seen them yet - but we understand all was fine.
Review Submitted: 31/03/2016 - 14:59:05
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Whatever I have bought from You Garden has on the whole been very satisfactory and at this moment in time all plants are thriving.
Thank you.
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One of the tress has what appears to be the 'bark missing' possibly damaged by the green tape around the tree but it seems ok
Review Submitted: 30/03/2016 - 16:57:14
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Generally products good but not on this occasion.
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The box was left at the back door standing upright. Consequently when the box was opened the cypress trees were all bent at the top. The box should have been marked to be kept flat or the proper way up.
YouGarden Comments
Sorry to hear that your trees were damaged - if they are broken we'll replace - bent ones will right themselves... Let me know either way!

Will
Head of Customer Service
Review Submitted: 30/03/2016 - 10:53:29
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Failed to deliver one item but acted immediately to rectify
Review Submitted: 30/03/2016 - 06:57:00
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Fast , convenient delivery.
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Trees much less well established than in the picture....one bent in transit in the box
but hopefully they will thrive once in the garden
Review Submitted: 30/03/2016 - 05:29:49
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packaging was torn but the plants were not damaged in any way
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they look great and the instructions were clear on the planting method
Review Submitted: 30/03/2016 - 09:21:48
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Speedy delivery
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One tree is beautifully straight, but the other will need some pursuading!
Review Submitted: 29/03/2016 - 08:41:00
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Everything arrived in good condition
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Thay were just as advertised thank you.
Review Submitted: 29/03/2016 - 10:36:38
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ordering was very quick and efficient and the delivery was exactley the same
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received very well packed in very good condition a great addition to the garden.
Review Submitted: 28/03/2016 - 13:29:00
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Plants damaged in transit (poorly packed) but replaced immediately and with no fuss at all.
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Good price and (second time) in good condition. Will certainly use company again.
Review Submitted: 27/03/2016 - 15:58:22
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Brilliant products at a great price delivered directly to your door. What more could you want.
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Lovely condition, and exactly as advertised, just what I wanted. Quality products.
Review Submitted: 27/03/2016 - 09:51:19
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Prompt service ,pity about catalogue being put at the bottom were it got wet so had to ring up to ask for another one which arrived promptly
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Great looking plants only time will tell how well they take in my garden should be ok
Review Submitted: 27/03/2016 - 07:19:26
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Efficient,,,,
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Exceeded my expectations,,!!!,,
Many many thanks ,Team,,,
Review Submitted: 27/03/2016 - 16:40:30
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i have had a great experience with you garden orders always arrive on time , and well packaged
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the italian cypress arrived in good condition , and will hopefully give me years of great looking trees , when they fill out properly
Review Submitted: 27/03/2016 - 13:40:01
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Fast efficient service
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Much taller then I expected
Review Submitted: 27/03/2016 - 06:08:33
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Arrived well packed and health
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Especially the hight of them
Review Submitted: 24/03/2016 - 11:08:36
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Well pleased
Review Submitted: 24/03/2016 - 18:55:31
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They turned up well packaged.
Review Submitted: 22/03/2016 - 16:56:46
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Timely and courteous delivery.
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Quality better than expected
Review Submitted: 19/03/2016 - 11:15:38
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Really hacked off to find that the same tress could be bought locally for £5 and more mature ones for £20 feel ripped off
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Look in fair condition.
YouGarden Comments
Are you sure these are the same, Cupressus semp.? It is common for Leylandii etc. to be as low as this price, but not these.

Will
Head of Customer Service
Review Submitted: 15/03/2016 - 10:14:05
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It was easy to order and delivered in good condition.
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They look very healthy and look well in the pots. We like them.
Review Submitted: 15/03/2016 - 12:57:52
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juat like to say very good service
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they look in good condition
Review Submitted: 15/03/2016 - 15:46:51
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The delivery was extremely prompt.
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Not quite as big as I thought they'd be, but no matter. Many thanks!
Review Submitted: 15/03/2016 - 09:50:21
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Prompt and efficient delivery in suitable container , and trees exceeded expectations.
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Trees exceeded expectation, and were delivered in a healthy and excellent condition.
Review Submitted: 15/03/2016 - 19:21:08
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Excellent resolution to delivery problem. Heather is a good customer servives representative.
Review Submitted: 15/03/2016 - 09:38:58
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The delivery and packing were quite excellent. I had a query after receiving the Cypress trees on fertilising and which was answered promptly and competently.
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I was quite delighted with the Cypress Trees.
Review Submitted: 15/03/2016 - 10:22:29
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Very good service.
Review Submitted: 14/03/2016 - 10:39:26
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plants came undamaged and on time
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excellent. Would have been good to have had a sheet to help growing suggestions.
Review Submitted: 09/03/2016 - 19:21:26
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Well packages with instructions
YouGarden Comments
Thanks again for your order.

By your comments, I think you may have clicked "Bad" by mistake? Can you update the product review for me please?

Thanks!

Will
Head of Customer Service

Thanks for the update!

Will
Head of Customer Service
Review Submitted: 08/03/2016 - 16:11:47
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Entirely satisfied with all products so far.
Review Submitted: 05/03/2016 - 11:50:27
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Good product. Well packed and un damaged.
Review Submitted: 01/03/2016 - 19:52:36
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delivered on time
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good condition
Review Submitted: 24/02/2016 - 09:17:08
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Excellent speedy service and delivery as usual.
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Lovely plants, Quality excellent,
Review Submitted: 24/02/2016 - 08:04:49
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Very good service, delivered when stated. would use again
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Good condition, exactually what it said on the advertisment. Easy to plant
Review Submitted: 24/02/2016 - 09:48:23
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The products I received were good (Acer) to excellent (Cypress). I received them soon after ordering and they arrived in very good condition although I was not too impressed with the packaging. Fortunately they seemed to have been handled well by the carrier which might not always be the case.
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The trees were the size they were advertised as and looked very good. I am extremely pleased with them
Review Submitted: 28/01/2016 - 09:53:47
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Excellent service.
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Beautiful trees! I ordered 2 pairs. They are well matched and arrived very promptly .
Thank you.
Review Submitted: 23/01/2016 - 12:19:27
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Reasonable delivery time
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Good service
Review Submitted: 19/01/2016 - 07:07:14
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Good response to my complaint and quick replacement of items.
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The trees were in good condition.
Review Submitted: 18/01/2016 - 14:27:45
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when I contact yourselves I found you to be very professional and understanding of my requirements.
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Extremely pleased with the plants , just as was quoted in your literature, I will certainly continue to buy more plants from you at this standard. However the packaging could possibly do with some re-enforcing . had it not been for the canes supporting the plants the package arrived almost at an angle of 45 degrees and with only two binding straps the package was showing the contents.
Review Submitted: 18/01/2016 - 16:09:17
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well packaged
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in very good condition
Review Submitted: 08/01/2016 - 15:59:17
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Delivered as stated
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Good appearance
Review Submitted: 06/01/2016 - 22:55:35
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My goods arrived in less than 48 hours after telephoning in my order.I thought this was most impressive,especially as it was just before Christmas. The goods look good and were well packed.
Review Submitted: 05/01/2016 - 11:00:20
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The trees were far far better than we expected.
Review Submitted: 01/01/2016 - 23:23:08
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For some reason this delivery was put on hold as the order contained 2 out of stock items. So I needed to chase it up as it had 2 holly trees which I wanted before Christmas for obvious reasons
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Plants themselves seem oK but were stupidly packed top to tail. Previous orders have been much better packed.
Review Submitted: 01/01/2016 - 14:51:13
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Great service and plant quality
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Superb, just what I wanted!
Review Submitted: 31/12/2015 - 20:44:09
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Speedy service and quick response to a query I made by an e-mail.
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Time will tell.
Review Submitted: 31/12/2015 - 15:07:00
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very good and quick service
Review Submitted: 29/12/2015 - 13:41:33
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Excellent
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Excellent
Review Submitted: 29/12/2015 - 13:49:30
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Speedy delivery.
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One of the trees arrived with the top broken and the other one, bent out of shape. I hope to be in touch by phone about these problems.
YouGarden Comments
Please don't hesitate to get in touch as we'll be more than happy to replace these trees for you!

We hope to hear from you soon.

Amelia
YouGarden
Review Submitted: 29/12/2015 - 11:56:40
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Better packing needed to prevent significant amount of soil from spilling out on to the floor of our home before we could get it out to our patio.
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Good value.
Review Submitted: 28/12/2015 - 10:44:27
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Nothing to say
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The tree that was packed upside down has a rather bent top. Otherwise the y are in good condition and I am pleased with them. A. I hope it will straighten.
Review Submitted: 28/12/2015 - 08:22:34
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Trees arrived in 2days in good condition.
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They look in good condition . Only time will tell how they grow. But they arrived in 2days ,intact
Review Submitted: 28/12/2015 - 07:38:29
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very good service
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Both trees in excellent condition
Review Submitted: 28/12/2015 - 14:13:50
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will definitely be shopping at You Garden from now on.Best price and quality plus excellently packed.Delivered safely and promptly
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great price and excellent quality
Review Submitted: 28/12/2015 - 09:00:03
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Web site needs improvement
Review Submitted: 28/12/2015 - 11:27:53
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NOT You Gardens Fault maybe, but trees top to tailed in box so one had come out of pot and lost it's soil from roots
Product:
Hope the one with no soil still lives.
YouGarden Comments
Many thanks for making us aware of this - we'd hate for you to receive a tree which doesn't thrive as expected. Please let us know if your tree doesn't progress over the coming months and we'll help rectify the situation.

Amelia
YouGarden
Review Submitted: 25/12/2015 - 10:01:19
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All was well
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pleased with the trees
Review Submitted: 23/12/2015 - 09:00:35
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Delivered in good condition and in time frame
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Trees well packed and in good condition
Review Submitted: 23/12/2015 - 05:55:13
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Excellent price & fast delivery. Really pleased
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These were excellent specimens in terms of size & quality compared to ones shipped by your competitors eg Van Meuwen
Review Submitted: 23/12/2015 - 21:27:22
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very prompt
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plants better than expected
Review Submitted: 23/12/2015 - 14:30:00
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Good service
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Not quite as per photo in advert
Review Submitted: 22/12/2015 - 10:02:23
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very well packed.
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very pleased with trees & they are going into tubs tomorrow.
Review Submitted: 22/12/2015 - 19:25:19
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The pairs of Cypress trees arrived on time and in good condition. However, the items were packed in long boxes with one pot at each end; the delivery man propped the boxes on end against my porch wall, which meant that one pot in each box was upside down, and lost some of the surrounding compost.
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The Cypress trees look in good condition.
Review Submitted: 22/12/2015 - 10:55:09
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Good service, quick and well packed, will use again.
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Trees are good quality.
Review Submitted: 22/12/2015 - 14:22:25
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Prompt delivery and well packaged. Excellent courier firm used.
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Well grown and very healthy trees. Exactly as described.
Review Submitted: 22/12/2015 - 11:36:39
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A problem with my order was sorted timely, courteously and efficiently.
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Not sure what you can do but the method of packaging/delivery caused a problem by damaging one tree.
Review Submitted: 22/12/2015 - 09:37:36
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Very speedy delivery. Items delivered within three days of order. All boxed well and undamaged.
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Well packaged. Completely undamaged which was essential as they were cypress trees.
Review Submitted: 22/12/2015 - 09:17:17
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Always had a first class service from this company
Product:
Trees arrived in good condition. They were packaged in cardboard box but were in box head to toe. one item had flown around box unrestrained which caused slight damage, tree was bent over in a 'U' format which took a little time to straighten after planting. Now fully recovered.
Review Submitted: 22/12/2015 - 09:34:44
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Service & delivery on time but packaging was poor. The carton was bashed to bits, one of the trees had come out of its pot with compost all over the place. It needed immediate re-potting.
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We thought the trees were a bit spindley.
Review Submitted: 20/12/2015 - 09:38:55
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No problems prompt delivery
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As expected. Will await growth. Notice one has a few dying branches but not remember if was so on delivery. Don't remember any potting suggestions etc. Have used general purpose compost. Possibly needs more drainage.
Review Submitted: 16/12/2015 - 11:00:29
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the phone service was good but the product was not good on delivery. this was because the box was open one end with tree pokeing out and the root balls half out of pots with soil out of pot.The box would have been better marked keep upright and the trees packed both the same way up instead of opposite ends. I expect the reason of packing one one way and one another is space but it does not help the product arrive in the best possible condition.
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As above .Packaging and bad labelling did not produce a good pair of trees.
Review Submitted: 16/12/2015 - 18:18:23
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Plants arrived in good order despite the carrier breaking the box and dropping soil all over our hall carpet.
Review Submitted: 16/12/2015 - 12:24:50
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Very pleased
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Very pleased
Review Submitted: 03/12/2015 - 09:07:45
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Pair of Italian Cypress Trees Cupressus sempervirens
Pair of Italian Cypress Trees Cupressus sempervirens
2 x 1.2 - 1.4m Tall in 20cm Pots
Item: 510154
Only £29.99