Order By Midnight Wednesday 19th December For Christmas Delivery
Pot-grown Living Christmas Tree
37 Customer Reviews Read Reviews
Scented / Fragrant
Perfect In Pots
Plant In Sunshine
Winter Hardy
Cut Flower
Easy To Grow
- The lovely fragrance of a real Christmas tree, but one which grows in it's pot from year to year!
- The Norway Spruce is the classic Christmas Tree - this one is 5 years old and trimmed for fantastic shape
- Grown in a pot for most of its life - not to be confused with 'fresh potted' which are dug up and dropped in this year
- Supplied at a height of 100-120cm total (including pot), keep outside all year - just keep watered. Use year after year!
Potted Tree 100-120cm tall inc.pot - Item: 170020
RRP £49.99
Deal Price £19.99
Save: £30.00 - 60%
Club Price: £17.99 - Save: £2.00 Join Today!
Usually despatched within
3-5 working days.
3-5 working days.
Product Description
It's impossible to beat that stunning fresh pine fragrance that a real Christmas Tree brings to the home.
That's where our fabulous Living pot-Grown Christmas trees are a real winner. Yes, you get that lovely pine room fragrance, but it will not drop the needles and you can keep it from year to year too - saving a lot of money over 5 or even 10 years.
The Norway Spruce is the classic Christmas Tree. Grown on the same farms as the cut trees, they have been nurtured and trimmed in just the same way. But, because they are grown in their pots - they can easily be kept for many, many years to come. Just a little water in the rootball when used indoors each year, and once the decorations come down, pop it back outside and keep it growing.
In itself, it is a beautiful evergreen garden tree, lovely all year round. It needs no special feeding or pruning - just ensure it does not dry out in summer. Very slow growing, you can use it for many Christmases to come.
Living Christmas Trees - combing fresh pine fragrance, little needledrop and saving you money over buying a tree every year. Adopt one now!
What Is Supplied
Item 170020 supplied as:
Premium quality, trimmed to shape, 5 year old British pot-grown Christmas Tree . Total Ht 1-1.2M (3-4ft) including pot.
Give a little water to pot when indoors over festive season, and place outside once finishes, and it will happily grow for many years.
Plant Information
Top Tips
Keep your Christmas tree watered and out of the way of draughts and artificial heat such as radiators.
Care Guide
- To maintain the plant's distinctive shape, remove any misplaced or diseased branches in winter.
- Plant out of the way of drying winds.
- Keep well-watered until established.
Planting / Flowering Calendar
Best Time To Plant
When Your Plant Will Flower
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
|---|---|---|---|---|---|---|---|---|---|---|---|
Fully Grown Plant dimensions (approx)
240cm
150cm
Product Reviews
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Plants received in a timely manner and in excellent condition.Product:
Tree in excellent condition.
Review Submitted: 17/12/2018 - 09:11:52
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The tree arrived quite promptly securely packed but when unpacked the needles dropped everywhere as if it was January 5th after Christmas.I e-mailed this company and they accused me of having it in a warm room.It is decorated now and hiding the bareness and it is still dropping needles.I will not fall for this offer again.
YouGarden Comments
I'm sorry to hear you were disappointed with our response on this occasion. If you'd like to email again for my attention I'll take another look at the issue for you - to cs@yougarden.com, thank you.Emma at YouGarden.
Review Submitted: 16/12/2018 - 11:30:59
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our order came in good condition and promptly .husband thinks tree is a bit too bushy .
Review Submitted: 16/12/2018 - 13:01:17
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Excellent service. Excellent Christmas Tree!Product:
The tree is young and in excellent condition. Being a 'live' tree, I will place it in my garden after Christmas, and hopefully will be able to use it again next year. I'll let you know if this doesn't happen!
Review Submitted: 16/12/2018 - 16:01:23
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Very easy to unpack and put on place. A beautiful colour, good size and looks like a quality product.Product:
An excellent tree for what I wanted
Review Submitted: 16/12/2018 - 20:19:22
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Delivered well packaged, nice size and bushy
Review Submitted: 15/12/2018 - 14:30:28
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Lovely tree delivered very promptly.Product:
High quality Christmas tree
Review Submitted: 15/12/2018 - 16:29:53
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item arrived on time and in good condition,packaged well and secure
will use again
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should the item continue to grow once placed in the garden then there's no reason not to give 5 stars
Review Submitted: 15/12/2018 - 19:03:04
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Perfect..Quick delivery in excellent condition .ThanksProduct:
Quick delivery in perfect condition .Looks amazing now all dressed up.Thanks
Review Submitted: 14/12/2018 - 08:49:40
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The Christmas tree was delivered in good time and it is a lovely tree. Sadly the pot was split and I assume that this was the case when it was packed.Product:
The tree arrived on time but the pot was split.
Review Submitted: 14/12/2018 - 13:22:35
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Delivery not as quick as some, but the quality was excellent - much better than the photo on the website and therefor much better than expected - always nice when that happens. The tree was well packaged. We had to pot on as the pot was root bound - we had to cut the pot off as the roots had grown through - but actually that was quite good as at least we knew it was pot grown unlike some companies that pot up yesterday and claim to be pot grown. All in all an excellent little Xmas tree that we hope we can keep for years.Product:
Fantastic little tree....
Review Submitted: 14/12/2018 - 13:25:13
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Very good product, price & serviceProduct:
Good product, price & service
Review Submitted: 13/12/2018 - 21:41:09
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Very happy with service plant arrived in excellent conditionProduct:
Over the moon with free looking lovely with decorations on
Review Submitted: 13/12/2018 - 21:48:02
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The trees are very small. The photograph does show a larger tree but you should manage customer expectations better. The advert talks about low/no needle drop - in face the tree is shedding pine needles whenever they are moved/touched. the pot is very basic and there are no care instructions included relevant to the tree or advice about repotting
YouGarden Comments
Thank you for your feedback - I'm sorry to hear of these problems. The tree shouldn't be dropping many needles - if it's not near a radiator, which would make this happen, it might be indicative of a different problem. If the tree is also undersized please can you email some photos to CS@yougarden.com so we can look into both issues together.
With regards to repotting, the tree will be fine in the pot its in for Christmas. If you wish to reuse the tree next year, after Christmas repot it in a pot a couple of inches bigger in diameter. If you wish to keep the tree outside permanently plant it in the ground directly.
Chris
Customer Service
YouGarden
With regards to repotting, the tree will be fine in the pot its in for Christmas. If you wish to reuse the tree next year, after Christmas repot it in a pot a couple of inches bigger in diameter. If you wish to keep the tree outside permanently plant it in the ground directly.
Chris
Customer Service
YouGarden
Review Submitted: 12/12/2018 - 07:40:05
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The tree came in good time. It is nicely shaped and looks healthy. It is too soon to say how well it will last, but so far so good. My previous orders from this company have gone very well.
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Attractive tree. Nice symmetry in the branches.
Review Submitted: 12/12/2018 - 17:05:17
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I think their postage is too expensive. I ordered a living Christmas tree. It arrived with the top cut. They replaced it and the next one also arrived with the top cut iff. They have agreed to refund me.Product:
Terrible after a replacement also terrible they refunding me.
YouGarden Comments
We were so sorry that there was an issue with the original delivery and the replacement but pleased to know this was eventually refunded. We wish you a very Merry Christmas and hope you'll enjoy the trees this year. Emma at YouGarden
Review Submitted: 11/12/2018 - 07:16:51
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very good serviceProduct:
very nice tree and a perfect size
Review Submitted: 11/12/2018 - 08:51:01
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Excellent value lovely healthy tree, very pleased would recommrnd
Review Submitted: 11/12/2018 - 08:52:24
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I was very pleased with the Christmas tree, it was packed well & as soon as I saw it I knew I'd done the right thing in ordering from your firm.
Review Submitted: 11/12/2018 - 09:02:03
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I would buy from them again. The produce is lovely and when I asked for advice on after care, I was sent a very thorough reply good service and productProduct:
Lovely little tree, very healthy
Review Submitted: 11/12/2018 - 11:05:56
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tree arrived on the day,was well packed and moist.we like the shape and are well pleased
Review Submitted: 11/12/2018 - 12:43:14
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Easy service amd quick delivery. Item was perfect.Product:
Easy website to use. Delivery was quick. Tree was in good condition. Really pleased with my purchase.
Review Submitted: 10/12/2018 - 09:14:57
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Yes great qualityProduct:
Nice shape and size looks a healthy plant
Review Submitted: 09/12/2018 - 07:01:32
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Great service delivered my Xmas tree on the day I requested due to my holiday. In short a great serviceProduct:
Xmas tree I ordered arrived when requested and appears a good quality product
Review Submitted: 09/12/2018 - 18:45:06
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Very happy with tree, as described a 1- 1.2 m Norway spruce ,looks healthy and nice shape, was able to track delivery also.
Review Submitted: 08/12/2018 - 08:43:22
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Very pleased with the Christmas tree and holly bushes which adorn my front porch.Product:
Very pleased with the Christmas tree. It hasn't shed any firs yet.
Review Submitted: 08/12/2018 - 14:05:48
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I have had a lot of items from this garden centre and I have been pleased with everything that I have ordered. The service is quick and efficient.
Review Submitted: 08/12/2018 - 15:30:06
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No problem with the Your Garden, the problem was with the courier service 'Yodel'This company can never deliver to our address, we have no problems with other courier companies.
The Christmas tree is wonderful we left it outside for a couple of days, it is now decorated an looks marvellous
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Wonderful tree looks really good
YouGarden Comments
Please accept my apologies on behalf of our courier - I'm pleased to hear you're delighted with the Christmas tree.
Chris
YouGarden
Chris
YouGarden
Review Submitted: 08/12/2018 - 17:25:07
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I was left in doubt as to when the tree would actually be delivered and had to call to find out. The tree was delivered in time and fully protected by the packaging but the pot holding the roots was very dirty and full of holes so not easy to water or display.
YouGarden Comments
I'm sorry to hear that the plastic nursery pot wasn't in perfect condition on arrival; however this should be placed inside a decorative pot of your choosing for the festive season.
Chris
customer Service
YouGarden
Chris
customer Service
YouGarden
Review Submitted: 08/12/2018 - 23:44:01
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Great service, efficient customer service and deliveryProduct:
Good customer service & delivery
Review Submitted: 07/12/2018 - 14:43:37
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Wonderful tree carefully packaged.Product:
Delighted with this live tree-a good size and lovely smell.
Review Submitted: 07/12/2018 - 15:59:02
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The service was brilliant and the delivery chap so pleasant!Product:
More than I expected simply love it.
Review Submitted: 07/12/2018 - 16:04:29
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all products arrived in great condition {even though boxes were bashed} and in the timescale promised I bought quite a few Christmas presents for friends and family,I emailed for information on little trees I ordered and got a quick response very happy with company I am sure I will keep buying in the future!Laura Mitchell
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Its small at the moment but hoping it will grow well for future christmas lights in my front garden, great service.
Review Submitted: 07/12/2018 - 16:39:39
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I am delighted with the healthy pot-grown Christmas tree I have received from you.
Thank you.
Thank you.
Review Submitted: 07/12/2018 - 16:43:58
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I am VERY disappointed that the growing tip of the tree has been cut out. I feel cheated. I had hoped to grow this tree on in the garden as a specimen and now it will just look stunted and awful.
YouGarden Comments
We were so sorry to read that there was an issue with this tree. Please do contact us at cs@yougarden.com with a photo if you'd like us to take this further as it sounds as if this will have been cut by the grower; we may give our trees a light trim around the top section but certainly would not cut the main stem at the nursery. We look forward to hearing from you. Emma at YouGarden
Review Submitted: 07/12/2018 - 16:58:11
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Would recommend Beautiful Christmas tree .
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Beautiful tree, I'm so glad we opted for real .
Review Submitted: 07/12/2018 - 17:31:05
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excellent service and quality goodsProduct:
very reliable all the time
Review Submitted: 07/12/2018 - 18:03:37
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Well pleased with the tree. Good service thanksProduct:
The Tree is excellent worth the wait
Review Submitted: 07/12/2018 - 18:10:20
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No problems except that free gift promised never arrived.Product:
Healthy tree
Review Submitted: 28/12/2017 - 11:23:21
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I have used You Garden in the past and been happy with their service, but see the comments below.Product:
Very disappointed as this was too small to be used this year: the branches had also been pruned. This should have been made much clearer in the advertisement.
Review Submitted: 22/12/2017 - 16:02:17
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Very prompt serviceProduct:
Lovely tree
Review Submitted: 22/12/2017 - 18:19:12
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had to phone to see why it hadn't been delivered by date specified - told mix up with courier instructionsProduct:
Disapointed with the tree does not look like photograph. Pot damaged and had been repacked by Yodel
YouGarden Comments
We're really sorry to hear that your order was delayed. We shall be getting in touch with our courier to find out why this confusion happened. Are you able to send some images of your tree into us please? we can then confirm if it is under spec
Katy Rogers
Customer Service Assistant
Katy Rogers
Customer Service Assistant
Review Submitted: 22/12/2017 - 18:06:12
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You tried, but you were unable to supply the other tree. None in stock.Product:
I ordered two plants and only one delivered.
They were to be a pair for one each side of my door.
YouGarden Comments
Good Morning, We are so sorry to hear this. I shall ensure we look into this for you. Please expect a direct e-mail from one of our customer service team members shortly.
Katy Rogers
Customer Service Assistant
Katy Rogers
Customer Service Assistant
Review Submitted: 22/12/2017 - 07:23:59
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usually good but this last time p*@s poor the customer service team on the other hand was goodProduct:
shocking it more resembled a green bog brush talk about disappointment ! nothing like the advertisement on the website.
YouGarden Comments
We are very sorry to hear this. Have you sent some images into us directly? if you are able to please do so as this shall help us determine if it is under spec or not
Katy Rogers
Customer Service Assistant
Katy Rogers
Customer Service Assistant
Review Submitted: 22/12/2017 - 23:08:31
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The tree was as i expected.Product:
The pot the tree was in was broken, but was ok.
Review Submitted: 22/12/2017 - 11:07:47
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Service is very good and kept informed of delivery dates.Product:
Unfortunately, thought the tree was going to be larger, we obviously ordered the wrong size. Wasn’t impressed, as we had to get a larger tree. But a very good strong tree although the pot it came in was broken. We now have it outside in garden with lights on.
Review Submitted: 21/12/2017 - 08:30:40
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Tree did not arrive within promised time. Unhelpful when phoned and stated unable to contact courier at all!!Required me to wait further 2 days then phone again when they finally sent another tree. Two phone calls cost me £7.00. Finally arrived 10 days later in bad condition, dried out and battered. The second tree arrived within 72 hours. Courier used was Yodel who are notorious for bad service. Because of this I will not use company again especially as the state they are unable to contact the courier to track the orders progress.Product:
Tree dehydrated and needles dropping also slightly below minimum height stated of 1m
YouGarden Comments
We are very sorry to hear of your negative delivery experience, this is not what we expect. I shall ensure that your comments are passed along to the relevant team.
Katy Rogers
Customer Service Assistant
Katy Rogers
Customer Service Assistant
Review Submitted: 21/12/2017 - 14:43:45
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I received my living tree within a few days of ordering, it’s a lovely tree but the soil it was in was really dry so as getting it out of the package I lost some of the soil out of the pot, I’m not sure what soil to replace it with but it still seems healthy and I water regularly and it seems to be doing well
Review Submitted: 17/12/2017 - 08:06:10
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Helpful lady on the phoneProduct:
So so, wasn't as good as I was expecting eg: weak sparse lower branches, HOWEVER I am fully aware that this is a living tree therefore natural. I would still recommend buying one as it will last for several years. I always get a real tree but hate the fact it lasts for a couple of weeks. This year I can be smug knowing I didn't "kill" a tree just for Christmas ��
YouGarden Comments
Thank you very much for your order, we are sorry to hear that you are not entirely happy with the Christmas Tree. If you could send us a photograph we will be able to see if any action can be taken. Rest assured we also have our Lifetime Guarantee offer, should the tree not thrive.
Terry Falcone
Customer Service Assistant
Terry Falcone
Customer Service Assistant
Review Submitted: 16/12/2017 - 07:25:52
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Really good product. Only problem was we asked for 2 and only one was sent. After a phone call it was sorted and the remaining one was sent out.
Review Submitted: 14/12/2017 - 09:34:07
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Tree arrive on time and in excellent condition.
Review Submitted: 10/12/2017 - 13:28:32
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The product took just over 1 week to arrive, not the 2-3 working days as described and the delivery company abandoned it on my door step without knocking, leaving my elderly neighbour to notify me of its presence at 8.25 on a Sunday morning!Product:
The tree itself was in good condition even with the amount of loose soil coming away from the pot that I left a trail behind me all through the house! The tree looks healthy and full although is definitely dropping it's needles!
YouGarden Comments
Good morning, thank you for your order. The Courier does have a leave safe policy if you are not in, you should have been left a card to inform you of the delivery. Please water the Spruce daily, do not hesitate to let us know if it does not thrive.
Terry Falcone
Customer Service Assistant
Terry Falcone
Customer Service Assistant
Review Submitted: 09/12/2017 - 06:27:23
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Order arrived fairly quickly well packedProduct:
Tree is healthy had to repot as was tilted to one side. It's a lovely shape now it's straight.
Review Submitted: 08/12/2017 - 16:36:56
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First class gardening site all there products arrive in great conditionProduct:
Beautiful tree arrived in great condition no damage what so ever in transit.
Love the shape
Review Submitted: 08/12/2017 - 08:51:14
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Plant quality very good. Delivery service used not so good - left a large box containing the pot grown Christmas tree on my front doorstep to let the neighbourhood know I was out. So lucky a neighbour noticed and kindly took it in and messaged me - I was on a day trip that day and not back until late evening!
Review Submitted: 08/12/2017 - 07:12:02
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Delivery later than stated but was not too bothered about thatProduct:
Tree was way smaller than advertised not impressed
YouGarden Comments
Firstly, thank you for your order, I am very sorry to hear that the order was a little later than expected.I shall pass these comments along to the relevant team. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you
Katy Rogers
Customer Service Assistant
Katy Rogers
Customer Service Assistant
Review Submitted: 08/12/2017 - 08:56:49
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Very well packagedProduct:
Little smaller than I envisaged but recipients pleased
Review Submitted: 08/12/2017 - 09:09:20
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The item arrived quite quickly but the packaging was broken and the soil falling out!Product:
Rather disappointed! Smaller than I had expected, It looked as if it had just been pushed into the pot with the bottom branches in the soil. I thought it was going to have been grown in the pot!!
YouGarden Comments
Good Morning, we are sorry to hear about the condition of the delivery. Please do not hesitate to let us know if the Christmas Tree does not thrive, with any plants/trees we always include the care instructions and recommend replanting.
Terry Falcone
Customer Service Assistant
Terry Falcone
Customer Service Assistant
Review Submitted: 08/12/2017 - 17:41:46
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Packaging was excellentProduct:
Potting was not the best but adequate
Review Submitted: 08/12/2017 - 09:08:25
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Have good range of plants good service.Product:
Lovely tree good healthy and just right size
Review Submitted: 08/12/2017 - 08:18:34
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very efficient service and good value offersProduct:
arrived in good condition , very pleased.
Review Submitted: 08/12/2017 - 08:57:26
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Excellent service every time! Sorted my delivery out when yodel failed to deliver (Two failed attempts.) nice to have real people help you , than having automised calls. Thanks!! You garden.Product:
Lovely little tree , would recommend! Lovely shape , and good condition. Came well packed . Hope to have many years of enjoyment from this little fellow!! Jut outside my front door with lots of lights, looking good!!
Review Submitted: 02/12/2017 - 00:51:16
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It was easy to order on line and payProduct:
The xmas trees an excellent size and home delivery was great because I am disabled
Review Submitted: 30/11/2017 - 03:46:18
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Well packaged and quick delivery.Product:
Smaller than expected. 1 -1.2 including pot. But good quality.
Review Submitted: 26/11/2017 - 11:48:12
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completely hassle free, efficient, but a feeling that they were there if you needed them, real people selling real things.Product:
It's a beautiful little tree, obviously grown in the pot exactly as described, and a real investment. I may bring it in for a couple of days and dress it up, but as it is on a little low wall right outside my dining room window, I've invested in some safe little outdoors sparkles so it can stay out there and still enchant my little grandchildren - and the rest of us! thank you.
Review Submitted: 26/11/2017 - 08:40:41
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See belowProduct:
See below
Review Submitted: 25/11/2017 - 08:56:02
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Always good and items well packaged with clear to understand instructionsProduct:
Looks fine hope continues to grow outside
Review Submitted: 24/11/2017 - 11:26:11
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You Garden have an excellent choice of plants and shrubs. They are top quality, well priced and arrive quickly in a fresh condition. Well done!Product:
I bought this lovely living tree which can be used as our christmas tree and then when christmas is over I can put it outside. This tree can be used as our christmas tree for several years. Well that is the claim. I have yet to put it ti the test. But the tree is lovely and healthy and so I see no reason why not. I would recommend to anyone who is interested in purchasing a living tree.
YouGarden Comments
Thanks for the fantastic feedback. We're glad that you're so happy with your order.
We'd love to see some photos of your tree over Christmas - please send to CS@YouGarden.com if you don't mind!
Will
Head of Customer Service
We'd love to see some photos of your tree over Christmas - please send to CS@YouGarden.com if you don't mind!
Will
Head of Customer Service
Review Submitted: 19/11/2017 - 07:21:14
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Professional service.Product:
Arrived well packed.
Review Submitted: 19/11/2017 - 18:23:44
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Responded well to query regarding order delivery but let down by Yodel on deliveryProduct:
need to continue to check as was delayed by 3 days in delivery - packing was fine and undamaged.
Review Submitted: 18/11/2017 - 10:23:59
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Very pleased with the service.Product:
Nicely formed tree
Review Submitted: 18/11/2017 - 09:33:21
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Very happy with service so far.Product:
Tree looks very good am pleased with purchase.
Review Submitted: 18/11/2017 - 09:18:00
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The tree was delivered on time and was well packagedProduct:
The tree is delightful and I am very pleased
Review Submitted: 18/11/2017 - 05:48:00
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As describedProduct:
Smaller than I would have liked
YouGarden Comments
Thanks again for your order. The advertised spec. of this tree is approx. 1m from the top of the pot. Can you send us some photos of what you received please?
Will
Head of Customer Service
Will
Head of Customer Service
Review Submitted: 18/11/2017 - 07:24:21
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Easy to order,nice staff.Product:
Delivered as stated.The box was a little knocked about,however,the tree was securely wrapped albeit fairly dry in need of a drink. The tree was a good colour and I am very happy with the potential it has.
Review Submitted: 30/10/2017 - 11:20:48
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Everything arrives promptly and well packaged..Product:
Not quite as big as I wanted, but still it's a good tree.
Review Submitted: 26/10/2017 - 08:43:18
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Most products excellent only one failure and this was reimbursed straight away, after-sales are great as well.Product:
Alive and well outside our front door, standing there all healthy and proud.
Review Submitted: 18/10/2017 - 10:08:46
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always send out promptly and well packedProduct:
strong tree and nicely shaped
Review Submitted: 24/04/2017 - 12:44:27
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Always deliver what they promise
Review Submitted: 14/04/2017 - 07:41:09
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Good value, quality, healthy plants at affordable pricesProduct:
Lovely young, healthy trees and wonderful shape
Review Submitted: 06/04/2017 - 07:30:19
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Customer service was quick and efficient at sorting out a problem with my order. (missing plant)Product:
Nice specimen, but missing needles at top where it had been handled prior to delivery.
Review Submitted: 26/02/2017 - 09:23:54
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Great Service always at the end of the line for advice lovely healthy plants but poor packaging
Review Submitted: 17/02/2017 - 06:33:00
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Fast efficient service
Review Submitted: 10/02/2017 - 09:13:56
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It was a speedy serviceProduct:
My Christmas tree look fab!
Review Submitted: 06/02/2017 - 12:58:34
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Yep Good - used them before and will use them again !Product:
Yep - in a bigger better pot now and the Family named him Colin ! - and hes coming in every Xmas !
Review Submitted: 06/02/2017 - 11:21:07
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Good service.Product:
Very happy with the pot-grown Norway spruce. Thank you
Review Submitted: 04/02/2017 - 14:59:32
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very polite on phone and helpfulProduct:
Was damage branch broken off and pot was crushed and cracked due to bad packing. was damp and put in a box when it arrived the pot was heavy and had burst though bottom of box and was hanging out it was only taped with normal sellatape and should have been banded therefore it was thrown about and damaged in van. delivery man said nothing about it and it was there for all to see
Review Submitted: 04/02/2017 - 07:20:47
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Arrived when expected. the box a bit battered though, could do with better packaging.Product:
Tree looked good but when re potted found roots all overgrown. Fingers crossed it will be ok. thank you.
Review Submitted: 31/01/2017 - 17:07:26
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good servise
Review Submitted: 30/01/2017 - 10:15:50
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Disappointed with the state of the first tree arrived as it was damaged in transit, had been re-packed and had suffered as a consequence. Plastic pot/container damaged, loss of earth around roots of plant, damaged branch.Product:
Jury out re tree(s) currently
Review Submitted: 30/01/2017 - 13:35:44
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Excellent service any failures in plant growth are mine .im better with garden ready
plants.and potted ones ,don't have a greenhouse so tiny plants don't have a good chance
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It looks so good.,green and lush .lwll have it standing on my front lawn next
Christmas covered in lights and ever after .thank you.
Review Submitted: 30/01/2017 - 13:39:06
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Christmas tree arrived with broken bottom branch. replaced immediately even though tree was a sale item.Product:
apart from bottom broken branch
Review Submitted: 30/01/2017 - 21:04:53
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great service quick delivery thanksProduct:
sturdy nice trees good wrapping to prevent damage in transit thanks.
Review Submitted: 30/01/2017 - 15:28:06
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I buy all my plants and bulbs from this company because of their service. See next questionProduct:
I ordered two of these trees and was so pleased I ordered two more. Unfortunately the two trees were packed together with one of the upside down this meant that a lot of the soil had fallen out but worse the top of the tree was broken. However you garden sent me another one straight away. Very happy.
Review Submitted: 29/01/2017 - 20:37:21
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Company and service was excellent however the packaging was not good, the box had been broken open, but luckily no damage was done.
Review Submitted: 28/01/2017 - 15:12:42
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So far so good, good prices.Product:
The tree is fine, but it was badly packed, the pot was broken and there was soil coming out of the bottom of the package, which was very messy. I was offered a replacement pot, but I'm still waiting for it. I will need it next Christmas, the tree is loosely planted in the garden now.
YouGarden Comments
I am so sorry to hear that you were unhappy with your tree. On checking recent correspondence from yourself, I can see that it was replaced immediately and you were happy with what you received.
Katy Rogers
Customer Service Assistant
Katy Rogers
Customer Service Assistant
Review Submitted: 28/01/2017 - 12:01:22
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Delivered what they promised very promptlyProduct:
Lovely, healthy tree, appropriate prepared for delivery, I couldn't be more happy
Review Submitted: 27/01/2017 - 15:15:03
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Fast delivery, Well packaged.Product:
Lovely little tree, made a real difference (smell of pine on Christmas morning - wonderful).
Review Submitted: 27/01/2017 - 15:09:21
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good company to deal withProduct:
very impressed with quality.
Review Submitted: 27/01/2017 - 12:39:28
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Very good, plants are excellent,and are deliverd in a very good. Condition.Product:
Delivered in a very fresh condition, but needs repotting which I will beding this week end. Thank you for a great service.
Review Submitted: 27/01/2017 - 08:54:14
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Arrived nice and quickly as usual and i was able to get it into a big tub before the weather turned really cold. The price reduction was very welcome too.Product:
Lovely sturdy little tree with a surprisingly thick trunk for its height. Considering it was a clearance offer, the tree is very good quality with a nice, even shape, and looks great in its new square tub.
Review Submitted: 27/01/2017 - 08:48:56
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First delivery lost by courier. Replaced immediately free of charge by YouGarde.Product:
Beautiful tree still looking very good now (one month later).
Review Submitted: 26/01/2017 - 15:48:03
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Very well packed Christmas tree in good condition and lovely shapeProduct:
Little needle drop, only when moved and still in good condition in my garden.
Review Submitted: 26/01/2017 - 17:51:15
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Can not fault the serviceProduct:
Excellent quality hope they continue to grow.
Review Submitted: 26/01/2017 - 22:00:51
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Good service - tree well packaged and delivered quickly. Thank you!Product:
Not very well potted - wouldn't have been great for Christmas, but fine for the garden.
Review Submitted: 26/01/2017 - 23:11:18
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Very happy with plants & deliveryProduct:
Early days but looking good,would have appreciated advise on planting as I am no expert.
Review Submitted: 26/01/2017 - 16:37:02
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Very prompt service, tree well protected during deliveryProduct:
Fantastic Norway spruce, exceptional value for money
Review Submitted: 26/01/2017 - 15:57:35
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company ok, delivery company used not so goodProduct:
look as described
Review Submitted: 26/01/2017 - 15:57:17
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Customer services were extremely helpful.
Products look really healthy.
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My son is very pleased with his trees. Arrived promptly and in excellent condition.
Great value too.
Review Submitted: 26/01/2017 - 16:09:08
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ReliableProduct:
As described
Review Submitted: 26/01/2017 - 16:03:53
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excellent service
Review Submitted: 26/01/2017 - 15:51:02
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excellentProduct:
excellent
Review Submitted: 26/01/2017 - 15:54:25
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No probs thus far,but I'll have to wait for my bulbs to bloom, or not.Product:
Very healthy tree, if a little lopsided.
Review Submitted: 26/01/2017 - 16:17:07
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Happy with the actual tree but the packaging was practically destroyed, it had to be repackaged by carrier and the pot it's is planted in is squashed and needs replanting.Product:
Nice tree at good price.
YouGarden Comments
I am really sorry to hear that you were not happy with the packaging.
I shall forward this feedback on to our packing team.
Great to hear that you love your tree!
Katy Rogers
Customer Service Assistant
I shall forward this feedback on to our packing team.
Great to hear that you love your tree!
Katy Rogers
Customer Service Assistant
Review Submitted: 26/01/2017 - 15:55:47
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Top classProduct:
Arrived in great condition.
Review Submitted: 26/01/2017 - 16:00:37
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I ordered about a week before Christmas but my tree was still delivered within about 4-5 days.Product:
As it was in the sale, I expected it to be 'left over' stock and not so good. But it is a beautiful specimen in excellent condition.
Review Submitted: 26/01/2017 - 17:58:14
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Tree looks healthy and arrived promptly.
Poor packing / transport with tree roots disturbed.
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Tree healthy but smaller than expected. Time will tell if if grows to a more useful size whilst retaining a good shape.
Review Submitted: 05/12/2016 - 17:07:28
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prompt delivery good prices as result of offersProduct:
VERY HEAVY TO HANDLE should be a warning even delivery man had difficulty box torn as result when delivered
Review Submitted: 16/09/2016 - 14:11:35
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Goods arrived a day later than advised. Yodel could not track parcel for some reason. Package was heavily damaged possibly due to the weight of the plant.Product:
Tree was in very good condition although the pot was quite dry when received
Review Submitted: 16/09/2016 - 11:15:56
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Customer service is good but and its a big but the packaging is a total mess and inadiquate for large items
A 4 ft tree in a heavy pot(about 10 -15kgs) packed in a thin cardboard box so that when I did eventually get it after a six day journey and this being the fourth tree sent due to damage in transit or loss by the carrier was hanging out of the bottom of the box ,for which the driver did appologise for, seemed to be ok lets hope it lives after its ordeal.
Would not advise buying big plants as YODEL don`t take particular care with them Hey its only a box to them!!! and You Garden staff admitted that.
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Waiting to see
Review Submitted: 13/07/2016 - 10:33:40
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You Garden service is good as so far they have had to replace two out of three items sent via YODEL which were either damaged or not delivered to me ..Why oh why use YODEL thev`e got to be the worst goingProduct:
Don`t know Carrier YODEL Damaged before delivery so returned to sender
Review Submitted: 24/06/2016 - 09:06:45
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Excellent service and plants
Review Submitted: 15/04/2016 - 06:13:25
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good comsProduct:
good item good price
Review Submitted: 14/04/2016 - 06:19:52
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great pruducts easy to orderProduct:
all plants always healthy and in good condition
Review Submitted: 06/04/2016 - 09:00:03
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Really quick and efficient response when item arrived below par, many great orders and really fair pricing.Product:
Ab fab Xmas Tree cannot wait to put it in the lounge year after year.
Review Submitted: 05/04/2016 - 08:41:21
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Usually good quality goods fast delivery no problemsProduct:
Item arrived with top already brown within a week it was 3/4 brown (Dead)
YouGarden Comments
Sorry to hear about the tree. Can you send us a photo please and we'd be happy to replace?
Will
Head of Customer Service
Will
Head of Customer Service
Review Submitted: 18/03/2016 - 14:14:40
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From start to delivery ,very goodProduct:
Lovely condition just has expected.
YouGarden Comments
Thanks again for your order and feedback. From your comments it looks like you clicked "Bad" by mistake - would you mind updating for me?
Will
Head of Customer Service
Will
Head of Customer Service
Review Submitted: 24/02/2016 - 09:13:59
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Customer service was the worst I have ever experienced - in fact the service was non-exhistant. Incompetance in taking repeated payments - promises never kept - phone calls unreturned - yes, even from staff at Head Office.Product:
I would say that when I did eventually receive my xmas tree the soil was bone dry and at some time the tree had been upended and soil was everywhere in the branches - the tree was very dried out and suffering. As it arrived late afternoon the day before xmas it was probably the last tree they had!!!!
Needless to say my enthusiam for it was long gone it having been ordered early in December
YouGarden Comments
We're very sorry that the trees were not to your satisfaction, however - as explained several times - we were unable to dispatch your order when promised, as we had not received valid payment from you. We tried to contact you repeatedly to resolve this.
If you would like to return the tree for a replacement (we still have plenty of good quality trees left), please let us know.
Will
YouGarden
If you would like to return the tree for a replacement (we still have plenty of good quality trees left), please let us know.
Will
YouGarden
Review Submitted: 25/01/2016 - 08:41:11
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Use several times now - always good service.Product:
Very few needles had dropped.
Review Submitted: 23/01/2016 - 08:17:38
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Customer service is great ,Friendly and helpful Staff would recommend. I have ordered from this company before and have always received good quality Plants and Trees.Product:
Deliver fast ,tree in very good condition and looks lovely with lights on outside my Patio Door Thank You
Review Submitted: 04/01/2016 - 21:55:19
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Arrived beautifully in time for Christmas when I was unable to go out and get oneProduct:
Very dry when received and the root ball was difficult to soak. As a consequence it has lost needles on the lower branches. One branch was broken by the squeeze into the box but it was a good buy at the reduced price.
Review Submitted: 01/01/2016 - 10:13:32
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fast delivery given this was just before xmasProduct:
good condition, healthy and bushy.
Review Submitted: 28/12/2015 - 08:58:14
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Good prices and productsProduct:
Sweet little live tree we can use year after year
Review Submitted: 23/12/2015 - 21:49:56
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Product up to expectation and delivered relatively quickly - just sad to see it half price from the same folk a few days later...
Review Submitted: 10/12/2015 - 09:28:06
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Good service and good quality productsProduct:
Nice tree but only just survived the journey, the box it was delivered in was completely ripped open. This is not the first time the packaging and delivery method needs addressing, we had two fruit trees delivered and we found them dropped over the back gate laying on their side with half the pot soil on the floor. Couriers are letting you down.
Review Submitted: 07/12/2015 - 12:45:00
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