NEW Clematis 'Taiga'

good
very good plants

In the past Yougarden have given very good service. However, the last order had to be completely replaced because of bad quality goods plus insufficient packing. YouGarden replaced everything that was faulty but the whole replacement order was as bad as the first.

Delivery took much longer than stated. My friend's birthday present was a week late.

Prompt and efficient
I'm watching to see how the plant took. It was, however, very difficult to get the plan out of the pot.

It arrived
It's growing.

Delivered promptly
Small but has grown in size rapidly

Excellent
Very healthy plants. Excellent service

Plants were well packaged, and arrived quickly, I was notified by email of dispatch with tracking link...
Plants seem to be healthy...

Quality of the product is good.
Plant seems healthy, but it will be summer before I will be able to comment properly.

The plants were delivered very quick.
The flowers were in good condition.

Good customer service. but took a long time to answer so needs more people to answer phones.
1st delivery were not in very good condition very poor, but after contacting You garden replacements sent were in good order.

fast delivery and well packed plants.

VERY SMALL ,VERY DELICATE CLEMATIS PLANT ARRIVED IN A BAD STATE. THE PLASTIC INNER HINGED BOX HAD OPENED . MOST OF THE COMPOST HAD DROPPED OUT INTO THE OUTER CARDBOARD BOX & THE PLANT STEM HAD SNAPPED AT ITS BASE - THE PLANT HAD EFFECTIVELY BEEN KILLED BY THE PACKAGING.A REPLACEMENT WAS SENT BUT THAT ARRIVED IN A SIMILAR STATE BUT LUCKILY NOT DEAD.THE SYSTEM OF REPLACEMENT WAS EXCELLENT. I TOLD THE CUSTOMER SERVICES ADVISOR ABOUT THE PACKING DEFICIENCIES & HE SAID HE WOULD PASS MY SUGGESTIONS UP THE LINE MANAGEMENT . IT OBVIOUSLY DID A LOT OF GOOD - THE REPLACEMENT CAME EXACTLY THE SAME !
THE PACKING NEEDS TO BE A TOTALLY DIFFERENT CONFIGURATION. INSTEAD OF A FLAT RECTANGULAR OUTER BOX IT NEEDS TO BE VERTICAL & TALL WITH A SLIM SUPPORTING STAKE HOLDING THE FULL LENGTH OF THE STEM UPRIGHT & LIGHTLY TAPED TO THE STAKE. THE SMALL PLANT POT & COMPOST NEED TO BE TIGHTLY ENCLOSED IN A SMALL POLYTHENE BAG TO PREVENT THE COMPOST DISPLACING . ANYBODY LOOKING AT THE PRESENT PACKAGING WOULD ASK WHO IT WAS THAT DECIDED IT WAS FUNCTIONALLY EFFICIENT. HOW CAN A COMPANY TURN A PROFIT RUNNING A RISK TO ITS PRODUCTS & IGNORING SIMPLE COMMON SENSE - IS THIS REALLY ATOMIC PHYSICS ?

Your verbal correspondence was positive and will continue it at the end of the week as they requested due to the dry looking plants I received.
Dry compost, dry plants. They don't look alive!!!!!

Received..in.good.condiction
I.wil.no.better.when.ln.flower

always good and quick service
very good condtion

Once again fast delivery and plants well packed.
Plant in good condition, cannot wait to plant it!

quick delivery well packed
Healthy well grown plant

Plants are very healthy and are first class
Beautifull heathly plant and l hope that when they bloom next year they will be just as lovely

Great service!

Cost of postage for small item far to much- 6.99
Weak and wilted plant

good alround

c clifford.
.
looks good and healthy.

c.clifford.