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Trailing Hardy Pansy Cool Wave Trailing Hardy Pansy Cool Wave Trailing Hardy Pansy Cool Wave Trailing Hardy Pansy Cool Wave Trailing Hardy Pansy Cool Wave Trailing Hardy Pansy Cool Wave
Trailing Hardy Pansy Cool Wave
Trailing Hardy Pansy Cool Wave
Trailing Hardy Pansy Cool Wave
Trailing Hardy Pansy Cool Wave
Trailing Hardy Pansy Cool Wave
Trailing Hardy Pansy Cool Wave
Trailing Hardy Pansy Cool Wave

Trailing Hardy Pansy 'Cool Wave'

NEW and IMPROVED!
Trailing Hardy Pansy 'Cool Wave' - Rating
  206 Customer Reviews     Read Reviews
Perfect In Pots
Plant In Sunshine
Winter Hardy
Easy To Grow
  • 'Cool Wave' is the latest breeding breakthrough.
  • Produces large flowers, that trail up to 2 feet from baskets and tubs,
  • Supplied as jumbo plugs, can be planted straight into baskets or tubs
  • Masses of flower in Mixed colour shades from next February til Summer
  • Winter hardy to at least -15C, so do not worry about the weather
12 Jumbo Plugs - Item: 400262
Only £14.99
Club Price: £13.49 - Save: £1.50   Join Today!
*Despatched from 01/02/2018
40 x Plug Plants - Item: (490144)
Only £14.99
Club Price: £13.49 - Save: £1.50   Join Today!
Currently Unavailable

Product Description

A pansy that the breeder is calling The Best Trailing Pansy Ever! Quite a claim but we think so too!

This amazing large-flowered series keeps flowering all winter long, and well into summer too. It is very hardy (to around -25C!), so it will withstand the worst of the winter whatever the British weather throws at it, producing endless waves of simply gorgeous flowers in shades of golden yellow, violet, mauve, berry purple and white - for nine whole months of the year - hence the name 'Cool Wave'!

They will cascade over the sides of hanging baskets and planters, providing a splash of zingy colour in the dull days of winter. Smothered in big, traditional pansy flowers, this vigorous trailer is set to make its mark on gardens everywhere - it's a real breeding breakthrough for much better performance in hanging baskets.

What Is Supplied

Item 400262 supplied as:
Supplied as a pack of mixed 12 jumbo plugs (2.5-3cm diameter). Plant into pots straight away or grow on for 3-4 weeks before planting in to baskets. Winter hardy. Height/Spread: 40cm (16")

Plant Information

Top Tips

The BEST trailing pansy! Fill up easy fill baskets with these hardy pansies and you'll get an astonishing display of colour.
Planting / Flowering Calendar
Best Time To Plant
When Your Plant Will Flower
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Fully Grown Plant dimensions (approx)
Plant Dimensions
30cm
50cm

Product Reviews

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Product arrived on time and in good shape.
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Repotted the pansy plugs as advised in compost and placed them in the greenhouse. They failed to show any signs of growth so I moved them into the conservatory where the still appear to be failing. Half are turning yellow and the others show no indication of growth. A very poor by indeed.
Review Submitted: 11/12/2017 - 23:11:30
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Have been very pleased with YouGarden so far. Will probably order more from them next season.
Review Submitted: 25/11/2017 - 08:10:45
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Misleading adverts and poor customer service
No real idea of the importance of customer confidence
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to early to say as yet
YouGarden Comments
I am sorry to hear that you are so disappointed, however according to our records you received what you ordered? Could you give us some detail please as I would like to resolve this for you?

Will
Head of Customer Service
Review Submitted: 20/11/2017 - 13:24:10
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all delivered satisfactory
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plants planted yesterday to early to see results
Review Submitted: 18/11/2017 - 15:38:11
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I have had excellent service from YouGarden. They have always supplied good products and excellent delivery at reasonable prices.
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They are healthy and sturdy plants that will match the marvelous ones supplied by YouGarden last year.
Review Submitted: 18/11/2017 - 09:49:48
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First rate service and first class plants.
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Arrived well packed and in excellent condition. Looking forward to a good display in Spring.
YouGarden Comments
Thanks again for your order and for leaving such a great review!

Will
Head of Customer Service
Review Submitted: 18/11/2017 - 10:55:34
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Service up to usual standard that's why I purchased from tghem
Review Submitted: 18/11/2017 - 10:17:55
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Very good service, easy to order.....and very quick delivery
Review Submitted: 18/11/2017 - 10:37:35
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Always reliable. Plant good
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Not planted out but look very healthy
Review Submitted: 14/11/2017 - 20:57:18
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Still insist the plants are not too small
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Plug palnts size are too small
YouGarden Comments
We are so sorry to hear that you are unhappy with the plug sizes. We have a list of all of plug sizes on our website. I shall e-mail this directly to you.

Katy Rogers
Customer Service Assistant
Review Submitted: 13/11/2017 - 15:53:19
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Always efficient
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Healthy plants, looking great
Review Submitted: 13/11/2017 - 10:07:48
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Arrived when they said.
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Comment as forPansy mix. It was the same for the first lot I ordered and thought it was a one off.
Review Submitted: 13/11/2017 - 09:58:29
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Plants arrived in good condition
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Plants arrived in good condition.
Review Submitted: 13/11/2017 - 08:25:09
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A comprehensive service covering all aspects of gardening.
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Arrived promptly in good condition. Hope they settle in well & flourish despite the cold snap.
Review Submitted: 13/11/2017 - 01:08:46
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Reliability and quality of products very good
Review Submitted: 13/11/2017 - 08:00:48
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The service was excellent, the plants arrived within days of placing the order.
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When the plants arrived they were well packed and in excellent condition
Review Submitted: 13/11/2017 - 10:08:59
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Pleased with promptness and price
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Disappointed with size of plans
Review Submitted: 12/11/2017 - 19:51:00
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Plants wilted no update on when 2nd part of order due poor packing
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Weak and wilted
YouGarden Comments
Are you possibly able to send some images over to us please? Your roses are due to be despatched tomorrow.

Katy Rogers
Customer Service Assistant
Review Submitted: 10/11/2017 - 10:28:58
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Items arrived in good time but badly packed
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Very badly Packaged Box, items were put into box far to big and no packaging inside so both Plastic Pansy Plug holders could be thrown about inside so only received one Which was replaced.
YouGarden Comments
Oh no! I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 09/11/2017 - 07:05:29
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Always had good service
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Plants a good size, ready for putting in the garden ��
Review Submitted: 07/11/2017 - 21:24:21
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Plants arrived well packed and on time.
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Well packed and healthy.
Review Submitted: 04/11/2017 - 06:47:17
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Deliveries and all queries have been met positively and quickly
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Not seen the growth yet but all plugs look strong.
Review Submitted: 04/11/2017 - 09:10:52
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I have found the company to be very helpful and clearly committed to providing an excellent service.
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I cannot comment yet on the plants as they will not be planted out for another three weeks or so, but they arrived here looking very healthy and appear to be doing very well so far.
Review Submitted: 04/11/2017 - 09:25:35
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Packaging very poor Items missing
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Not sure yet as they are still growing
Review Submitted: 04/11/2017 - 07:41:04
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At last I have received my flowers undamaged, who ever packed them has done a good job. Not before time as I have had two orders where tha packing was diabolical.
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Very good strong flowers.
Review Submitted: 03/11/2017 - 21:42:57
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Very efficient delivery service - quick,quick,quick. excellent.
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so far so good now must wait for the flowers
Review Submitted: 03/11/2017 - 10:31:13
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Product arrived early and in good condition
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Very healthy appearance on arrival. Awaiting flowering for final verdict.
Review Submitted: 02/11/2017 - 08:36:08
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Received plants promptly. Good telephone manner when ordering.
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Good quality plants well wrapped.
Review Submitted: 02/11/2017 - 08:06:27
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Excellent service from order to delivery.
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Plants slightly dry when they arrived but still excellent plants.
Review Submitted: 02/11/2017 - 17:43:31
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The initial email suggested a tracking facility and delivery within 3 day. Neither happened. I had to phone and was told it would be Royal Mail delivered on day 5.
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Good packaging but 5 days in transit was too long. Also the booklet received advertised buy one get one free ....seems I didnt qualify !
Review Submitted: 02/11/2017 - 08:55:45
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They deliver quickly and plants in good condition
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Quite a lot of the plants gave died
Review Submitted: 02/11/2017 - 18:05:28
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Quick delivery of plants with excellent packaging so plants arrived in good condition.
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Good root systems and pl@nts looked well nourished
Review Submitted: 02/11/2017 - 07:22:57
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Good, quick, efficient service
Review Submitted: 02/11/2017 - 09:15:01
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Well packed arrived quickly
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The plants were in good condition
Review Submitted: 02/11/2017 - 10:19:36
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Several email adverts for Pansy CoolWave were sent with description of Jumbo plug plants. I received small to medium plants.
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I did not receive the Jumbo plants as advertised but small to medium plug plants. I have potted them on to grow but the company should send the plants as advertised. I have had to buy jumbo plugs from another online company to provide colour instantly in my hanging baskets
Review Submitted: 02/11/2017 - 10:14:20
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Plants arrived in good condition.
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All doing well in basket.
Review Submitted: 02/11/2017 - 11:43:47
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I ordered my item it arrived well wrapped and on time
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I've planted them out and now it's time to wait to see how they trail, this is the first year for trailing pansies so I'm very excited!
Review Submitted: 02/11/2017 - 06:23:35
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Slightly surprised to receive smaller plug plants than ordered - more of them to make up for the inability to supply jumbo plugs but actually, I would have preferred to have been given the choice of accepting more (but much smaller) plants or a refund. I didn't really want these tiny plug plants!
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Was expecting jumbo plug plants not lots of little ones! Asking the customer what they would prefer would be courteous!
Review Submitted: 18/10/2017 - 23:37:29
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good
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good
Review Submitted: 19/10/2017 - 09:00:55
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The first set of plants and bulbs were good.
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The pansies were little more than 1/2 inch high and as my husband has shovels for hands they were too small. We asked a neighbour to help us re-pot as I am disabled, thankfully, they are good neighbours.
Review Submitted: 19/10/2017 - 11:41:27
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Very satisfied with the service.
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Well grown plants securely packed.
Review Submitted: 16/10/2017 - 14:06:07
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Not much to comment about. No communication to enquire if your alternative product might be suitable. Which it is NOT
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Very disappointed.
i ordered Giant trailing pansies, only to find on arrival of my order, that they are tiny and very fragile. So much so that due to Arthritis, I am unable to handle them.
I shall not use you again.
YouGarden Comments
We were sorry to hear that you were not happy with the Pansy, I can see that we have replaced them for you. Please do not hesitate to let us know if you have any further problems.

Terry Falcone
Customer Service Assistant
Review Submitted: 13/10/2017 - 11:36:55
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Arrived on time
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The plug plants were very small I would not describe them as jumbo nor would I buy from them again
Review Submitted: 12/10/2017 - 07:23:51
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Would be great if special offers had special codes and prices so the right prices were shown on line rather than the higher price and then disputing it
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Look in good health all potted up and hoping they survive
Review Submitted: 12/10/2017 - 06:09:22
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Pretty good delivery. Well packaged.
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Plants in very good condition and thriving well. I can't wait to see them flower as I never knew a trailing pansy existed.
Review Submitted: 10/10/2017 - 13:33:05
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everything went well with my order
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good quality plugs - looked healthy on receipt and have grown on well.
Review Submitted: 07/10/2017 - 20:52:05
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everything went well with my first order thank you.
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Arrived well packed and in good condition - have grown on quite nicely over the first week.
Review Submitted: 07/10/2017 - 20:49:17
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Plants arrived promptly, but not the ones ordered. Gentleman was helpful when we explained that the ones we received were not what we ordered and very frail. He promised a refund.
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Poor because not what we ordered.
YouGarden Comments
We are sorry to hear that you did not receive the correct plants, this is obviously unacceptable.

Terry Falcone
Customer Service Assistant
Review Submitted: 07/10/2017 - 08:37:00
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Because of great demand they were unable to fufil the order and sent tiny plugs rather than large ones, which was really inconvenient. On the other hand they sent far more of them, which was nice - providing they all survive...
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Hope they all survive - some look very spindly
Review Submitted: 07/10/2017 - 07:38:18
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Adequate re delivery time
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The pansies were supposed to be in medium plugs, but were in fact in very small plugs. The plants themselves were barely more than seedlings and in pretty poor shape after being crammed into a small flat box
There's is no way they will flower this winter!
YouGarden Comments
We are sorry to hear that you are not happy with the Pansies. Please do not hesitate to send us a photograph so that we can take the appropriate action.

Terry Falcone
Customer Service Assistant
Review Submitted: 07/10/2017 - 07:09:19
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Nice plants excellent condition good
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Nice plants excellent condition
Review Submitted: 06/10/2017 - 15:31:16
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Arrived in good condition and very well packed.
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So far, so good. plugs seem to be settling well.
Review Submitted: 06/10/2017 - 09:16:23
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Very good
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Very good
Review Submitted: 06/10/2017 - 20:40:40
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Quick delivery all in good order
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Look really good and i look forward to seeing them in flower
Review Submitted: 06/10/2017 - 11:01:41
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Speedy supply but there was confusing info on their website as I was buying something advertised in the Radio Times and as I recall I wasn't able to use the offer code in the RT and using the in-house code instead gave me a discount rather than another free batch of the 'Cool Wave' Pansies. I have spoken to the company but have decided against doing another order to get what we actually wanted.
Review Submitted: 06/10/2017 - 11:26:04
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Good customer service.
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plugs received in good order, looking forward to them growing and flowering
YouGarden Comments
We are pleased to hear that everything was resolved quickly and efficiently for you.

Katy Rogers
Customer Service Assistant
Review Submitted: 06/10/2017 - 13:24:34
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Their service has become unreliable. Orders received are not what was paid for. Ordered garden ready pansy viola. Got a part delivery of tiny seedlings and only half the order. When contacted I was told they were out of stock and rest would follow in a month. Tried in a week. Even tinier and squashed into a box far too small. The brochure was folded in half and forced into package crushing seedlings.
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See last comment. Promised a redelivery in a month .Myoffer to return the tiny crushed ones was declined. I am now awaiting 12 + 12 free for two hanging baskets which I want identical.
YouGarden Comments
Good Afternoon,

Firstly, thank you for your recent order with us. I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 06/10/2017 - 09:21:37
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All good
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Plants arrived well packd and heath strong looking plants
Review Submitted: 04/10/2017 - 23:44:39
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Excellent
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Excellent
Review Submitted: 05/10/2017 - 09:22:17
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excellent quick service
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very well packaged and healthy plants
Review Submitted: 05/10/2017 - 18:41:13
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Speedy delivery and in perfect condition.
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All plants were looking very healthy and well packaged. Looking forward to watch them grow.
Review Submitted: 05/10/2017 - 20:11:41
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Postage and packing were not made clear in the offer and had to be paid separately which was rather annoying
Review Submitted: 05/10/2017 - 00:21:47
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First rate service and delivery
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Plants arrived quickly look good and strong. Smaller than expected so have potted up in larger pots before putting in baskets. No problems. Always happy with your packaging and delivery, many thanks.
Review Submitted: 05/10/2017 - 07:27:57
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No problems at all on anything I've received from You Garden.
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Delivered in excellent, healthy condition.
Review Submitted: 05/10/2017 - 11:02:12
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Excellent products and customer service.
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Very healthy plants.
Review Submitted: 05/10/2017 - 07:17:45
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Good attention to customer service
Review Submitted: 05/10/2017 - 08:44:00
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Good quality at a good price and delivered safely
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They look strong and have transplanted well.
Review Submitted: 05/10/2017 - 07:14:34
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Review Submitted: 02/10/2017 - 10:55:07
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Service was ok
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The description said Jumbo plugs - would hate to see the small plugs - if I'd known how small they were I would not have ordered them
Review Submitted: 30/09/2017 - 08:13:35
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care needs to be taken
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x
Review Submitted: 30/09/2017 - 08:41:02
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This was my first order with Your Garden, very disappointing service, wrong product received and items missing from my parcel. I contacted them and they replaced the missing items but not very impressed with my first order!
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Plants seem healthy and growing well alothough slightly smaller plugs than I expected.
YouGarden Comments
Sorry to hear that you are disappointed with your first order. I have emailed you about this.

Will
Head of Customer Service
Review Submitted: 30/09/2017 - 15:05:21
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whereas I received the trailing pansies and have planted them, I did not receive the polyanthus I ordered at the same time. On querying their non-delivery I was told they were not on the order and I would have to pay a further delivery charge should I still want them. I know the polyanthus were on the original order because the salesperson added them to the bill cost she quoted me; although I notice from my card that I have only be charged for the pansies and delivery. Now I need to make a difficult journey to a garden centre to acquire the polyanthus. I refuse to pay further delivery charges just because the salesperson made a mistake.
YouGarden Comments
We are really sorry to hear this. I shall look into this and be in touch with you directly with a solution for this error.

Katy Rogers
Customer Service Assistant
Review Submitted: 30/09/2017 - 22:41:10
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Quick response and delivery time noted in email was just as it was said.
Review Submitted: 28/09/2017 - 10:59:42
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Prompt service
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Good healthy well packed plants
Review Submitted: 28/09/2017 - 05:27:02
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the service I received was excellent and delivery prompt.
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they arrived in good condition, but were a replacement for last year's 'cool wave' which were poor and one pack were the wrong colour and not trailing.,and diseased, so I await the flowering of this year's plants.
Review Submitted: 28/09/2017 - 08:47:13
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I like using You Garden - they always have a different range from other Nurseries
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The Pansy "Cool Wave" arrived as promised in safe & secure packaging and they are really healthy plants. Well recommended by me !
Review Submitted: 28/09/2017 - 09:11:43
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none
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Thought the plugs were a little small, but proof will be the growing in our hanging baskets!
Review Submitted: 28/09/2017 - 07:13:47
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Service kept me informed and was prompt
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Plugs were little bit battered but flowering now planted
Review Submitted: 28/09/2017 - 08:01:27
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Plants arrived and look ok.
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Plants arrived and look ok.
Review Submitted: 28/09/2017 - 12:59:39
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Reliable and nice plants
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They look all nice and healthy so fingers crossed they will grow nicely
Review Submitted: 28/09/2017 - 00:24:21
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Plants were dispatched and arrived promptly.
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So far so good - flowers now beginning to appear.
Review Submitted: 28/09/2017 - 08:10:30
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Very interesting
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Perfect plants for the space I wanted to brighten up !
Review Submitted: 28/09/2017 - 21:33:28
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Quick and efficient. Yodel however had the parcel the wrong way up. No long term damage tho.
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Healthy plugs. All now potted on and doing well.
Review Submitted: 28/09/2017 - 05:44:26
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My address on the parcel was just shown as "15" and the town "Shifnal TF11 9QF", no named Road, i.e. "Wadlow Drive". If it was not for the very good postman we have, who recognised my name, the parcel would never have reached me! Attention to detail please.
YouGarden Comments
Thank you again for your order. The address details were those which you entered on our website when you placed the order. In future, please ensure that you have everything correct before checking out.

Will
Head of Customer Service
Review Submitted: 28/09/2017 - 06:32:00
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Prompt delivery and good quality plant plugs
Review Submitted: 28/09/2017 - 05:09:09
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Received on good condition, growing well
Pat
Review Submitted: 28/09/2017 - 07:59:02
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I had a query with the ordered product and the company were very helpful. The plants arrived quickly and were good quality and well packaged.
Review Submitted: 27/09/2017 - 23:27:33
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Plants arrived save and sound
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A little early to tell yet but they look like good quality, healthy plugs
Review Submitted: 26/09/2017 - 20:47:18
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After an initial problem, replacements were dispatched which are excellent
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The new pack arrived moist and looking really fresh
Review Submitted: 23/09/2017 - 11:27:53
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There was difficulty in registering my £5 voiucher - the order when received was one item short ( quickly remedied)and a note sent after about the poor service has not yet had a reply-- normal excellent service -- quite poor this time !!
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Plug PLANTS GOOD
YouGarden Comments
Good Afternoon,

Firstly, thank you for your recent order with us. I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 23/09/2017 - 07:25:03
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Good service , quick and efficient .
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Slow growing and two dead already .
YouGarden Comments
Good afternoon,

Please accept our sincerest apologies for any disappointment caused by this. If you could get in touch with us via Email, we would be more than happy to help where possible.

Kind regards
YouGarden
Review Submitted: 22/09/2017 - 07:33:29
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Quick delivery , easy website
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Healthy plants
Review Submitted: 22/09/2017 - 12:12:10
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prompt delivery. very easy transaction
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beautiful plants that have settled well in the pots.
Review Submitted: 22/09/2017 - 16:34:14
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There was a problem with my payment. It appeared to have gone through OK online but the company contacted me quickly so that I could pay over the phone. Perhaps the website should be improved to show that payment has failed, before issuing an order confirmation online.
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The plants arrived in a bit of a mess. The package had not been kept upright by the couriers and some plugs had lost all soil from the roots. However, I planted quickly and think they have all survived.
Review Submitted: 21/09/2017 - 09:18:13
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Plants arrived in good condition.
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As above.
Review Submitted: 21/09/2017 - 05:32:20
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First class service
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Healthy and well packed
Review Submitted: 21/09/2017 - 07:06:18
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I got what I ordered in a reasonable time.
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All the plants were no longer in their places in the packaging.
Review Submitted: 21/09/2017 - 09:55:39
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So far I have had no problem with ordering and receiving these plants
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I am hoping they will continue to grow well to give me beautiful hanging baskets xx
Review Submitted: 17/09/2017 - 19:40:29
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I gave it good because It was the first time I tried this company .
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Again have to wait for plants to grow before giving an opinion. The plants were in good condition.
YouGarden Comments
Thank you very much for the feedback, we look forward to hearing from you in the future.

Terry Falcone
Customer Service Assistant
Review Submitted: 17/09/2017 - 11:07:05
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Good choice of attractive plants
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plants arrived promptly & an in good condition Look very healthy!
Review Submitted: 17/09/2017 - 15:38:47
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Fast delivery - well packaged plants that were fully protected during transit
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Good strong plants and arrived on 1st class condition
Review Submitted: 16/09/2017 - 09:26:29
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Excelent service. prompt and efficient delivery.
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plants look healthy and strong.
YouGarden Comments
Thank you very much for the feedback, we look forward to hearing from you in the future.

Terry Falcone
Customer Service Assistant
Review Submitted: 16/09/2017 - 06:10:36
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Good service
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Good plants.
Review Submitted: 16/09/2017 - 08:37:20
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so far so good
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diitto
Review Submitted: 16/09/2017 - 07:00:06
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All plants arrived well packed and looking good
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Look good so far all thriving
Review Submitted: 16/09/2017 - 05:48:49
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they missed off part of my order but when contacted responded at one
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god quality products
Review Submitted: 16/09/2017 - 10:14:11
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The pansies look ok, time will tell
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I think that the goods will be ok
Review Submitted: 15/09/2017 - 16:43:57
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It is the first time I have bought from here but I do intend to buy in the future
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I have put not tried yet due to they have only just been planted out, they seem to be doing ok
Review Submitted: 15/09/2017 - 00:03:28
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Usually this company is excellent, however this time the courier they used left the box of plants upside down in my porch despite it being very clearly marked. A few of the delicate plants were damaged.
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A few damaged plants due to poor delivery but quality, as usual, very good.
YouGarden Comments
I am really sorry to hear of your negative delivery experience.
I shall contact the relevant team to ensure that they are made aware of this.

If possible, are you to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 15/09/2017 - 07:40:38
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No problem with service at all.
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Sadly plugs badly damaged by poor handling by Royal Mail .
Review Submitted: 15/09/2017 - 08:50:45
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the company did what it advertised
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all plants doing well
Review Submitted: 15/09/2017 - 07:02:14
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you garden are the best
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as above only better
Review Submitted: 15/09/2017 - 03:46:25
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Slow delivery
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3/4 of root missing on some plugs, but costumer service was good at arranging replacements.
YouGarden Comments
Oh no! I am very sorry about this. It's great to hear that everything was resolved for you. Let us know if you need anything else.

Katy Rogers
Customer Service Assistant
Review Submitted: 15/09/2017 - 08:50:51
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Very good company
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Plants arrived safely and well packed
Review Submitted: 15/09/2017 - 05:18:23
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Well packaged product.
Review Submitted: 15/09/2017 - 01:14:39
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So far very satisfied with the service. Keep up the goodwork.
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Good strong plants. I have potted them on before planting out to give them the best chance over winter.
Review Submitted: 15/09/2017 - 12:22:31
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Virginia gòod
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V small but healthy plants
Review Submitted: 15/09/2017 - 09:02:21
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Never had any complaints
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Would recommend to anyone
YouGarden Comments
Thank you very much for the feedback, we look forward to hearing from you in the future.

Terry Falcone
Customer Service Assistant
Review Submitted: 15/09/2017 - 17:46:45
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Always supply good quality and value plants
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Plants arrived in good condition
Review Submitted: 15/09/2017 - 05:59:09
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Prompt service and very clear info about their products and operation
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Arrived in secure top condition
Review Submitted: 15/09/2017 - 06:07:34
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Very good firm will always deal with them again
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The one box were very good,but the second one was a bit pooley, but think I have lost 2 plugs.
Review Submitted: 15/09/2017 - 08:14:20
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My rose "Peace" arrived with dead branches and black spot
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I was supposed to receive 24 pansy "Cool Wave" but only got 12. Phoned last week to tell them but haven't heard back yet. I will have to call them again today.
YouGarden Comments
We are really sorry to hear that your rose is in poor condition. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you.

With regards to your Pansies, to activate this offer you needed the offer code, this code should have been entered into the 'offer code' box at the checkout. Sadly, no code was entered therefore the offer was not applied.

We’d be happy to add the free plants to your next order at no extra cost, or send them to you now – however to do the latter we would ask that you cover the cost of P&P for the second dispatch.

In future, please double check your order prior to checking out to make sure that you're getting the very best deal.

Katy Rogers
Customer Service Assistant
Review Submitted: 14/09/2017 - 10:08:28
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plants came on time in good condition.
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look oK too early to say what they are going to look like when grown
Review Submitted: 08/09/2017 - 13:43:19
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From informing me the time of dispatch it seemed a long time for plants to be delivered in good condition but they were very good,very pleased
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Pansies growing on nicely very pleased.
Review Submitted: 08/09/2017 - 08:34:46
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Good selection, good communication.
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Good sized plugs, well packed and just starting to flower.
Review Submitted: 08/09/2017 - 07:51:51
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Excellent service and always keep you up to date
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Always arrive in excellent condition no matter what iv ordered.
Thank you
Review Submitted: 08/09/2017 - 05:11:26
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so far so good
Review Submitted: 06/04/2017 - 06:55:01
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never had a problem with the service but this time very disapointed
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they all seam to be dying
Review Submitted: 27/03/2017 - 09:37:10
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No problems
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Arrived in good condition.
Review Submitted: 19/03/2017 - 13:43:32
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Quick response to an e mail and very helpful
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Cant wait for these to bloom in my hanging baskets.
Review Submitted: 19/03/2017 - 11:13:51
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Very friendly and helpful service. Prompt solving of our problem and fast replacement
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Too early to comment but they are growing well
Review Submitted: 14/03/2017 - 17:23:14
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A1 service
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Brilliantly packed. Wait and see now planted.
Review Submitted: 12/03/2017 - 09:16:37
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Very good service
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Received and planted in pots . One plant was bare root for some reason. All are growing well in the kitchen window as my greenhouse is full of plants being protected from frosts.
Review Submitted: 12/03/2017 - 10:12:43
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i am over the moon with the quality and service and i would recomend you to my friends and contacts
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good no excelent well done
Review Submitted: 06/03/2017 - 08:11:17
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Very prompt service and well packed plants
Review Submitted: 04/03/2017 - 07:39:27
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EFFICIENT
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Not yet planted
Review Submitted: 02/03/2017 - 16:56:22
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Service very good
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Plants look very healthy
Review Submitted: 25/02/2017 - 09:28:22
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Excellent customer service, easy to contact. Highly recommend
Review Submitted: 25/02/2017 - 07:41:26
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My order did NOT contain all the items I thought would be in it. I emailed Customer Services the same day but hadn't had a reply after 4 days. I then phoned after them and I was told that a 10% discount voucher did not apply to my order for 12 plants and 12 FREE. The person I spoke to said he would talk to customer services about my complaint, and get them to reply to my email. It is now 12 days and I have still heard NOTHING from them. GOODBYE YouGarden, I shall not be ordering from you again!! Complete rubbish. What Customer Services?
YouGarden Comments
Good Afternoon,

Having checked your account details I can see that a member of our team has contacted you and has explained in detail why these items were not in your order. You had omitted to add the offer code hence why you did not receive the free products.

Unfortunately, without these codes the offer does not activate and we therefore do not automatically add our free items on to an order. We state this in our ads. I can see that we responded to you on February 8th at 12.14.

We have offered to add these free products to your next order FOC. Would you be happy with this?

Katy Rogers
Customer Service Assistant
Review Submitted: 15/02/2017 - 08:57:57
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Arrived in excellent condition
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Excellent
Review Submitted: 05/02/2017 - 08:40:01
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good customer service
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very pleased with quality of plants
Review Submitted: 03/02/2017 - 14:42:10
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Arrived promptly and in good condition
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The young plants look healthy.
Review Submitted: 31/01/2017 - 16:43:24
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good
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no comment still to plant out
Review Submitted: 28/01/2017 - 11:29:15
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Service good plants arrived quickly and well packaged
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Look very healthy let's hope they look as good as in the brochure when they flower
Review Submitted: 27/01/2017 - 08:57:46
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plants arrived well packed and in good condition
Review Submitted: 27/01/2017 - 09:18:17
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Delivery took longer than expected. Appreciate Christmas would be busy time but several weeks for delivery.
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Surprised how tiny they are, not what I was expecting
Review Submitted: 27/01/2017 - 11:25:44
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A1
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A1 plants
Review Submitted: 27/01/2017 - 12:44:37
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Always very good and delivery excellent
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Very healthy looking. I am hoping they will look as good as advertised
Review Submitted: 27/01/2017 - 09:18:21
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Generally the service has ranged from good to excellent though one wonders about the genuineness of some of the 'deals' which appear to run too long and often feature the same product.
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Although somewhat more tiny than I was expecting these, so called, 'jumbo plugs' have arrived in good order and seem to be growing on well in my cold frames; however, it is too early to comment upon the final outcome.
Review Submitted: 27/01/2017 - 08:56:45
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Delivered as said. In good condition.
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Plants in good condition but obviously as yet I can't say how they will grow
Review Submitted: 27/01/2017 - 09:49:15
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Great service
Review Submitted: 27/01/2017 - 05:54:55
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Good service
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Good quick service seems an excellent product.
Review Submitted: 27/01/2017 - 13:19:56
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Delivered in good time
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very pleased
Review Submitted: 17/12/2016 - 08:13:10
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We recieved a totally wrong order,we were so impressed with the Cathay Planters on LAST ORDER,that we ordered them again for a present for friends
We recieved a contraption of 2 black plastic planters on stands ,we rang immediatly after we opened box, we are now awaiting for the Cathay Bowls
YouGarden Comments
I am so sorry to hear about the confusion and error with your order! I have looked into the account and I am happy to say that everything has been resolved for you. Please let us know when you are on receipt of the rest of your order.

As an extra apology from us please accept 20% off your next order with us. please e-mail us cs@yougarden.com where we shall give you all the details.

Katy Rogers
Customer Service Assistant
Review Submitted: 14/10/2016 - 12:59:45
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Excellent service.
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Healthy plants - very pleased.
Review Submitted: 14/10/2016 - 01:56:58
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Good service
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Growing on well
YouGarden Comments
We are really sorry to hear that some of your Pansies have not grown. Are you please able to send some images over to us? We can then action accordingly for you.

Katy Rogers
Customer Service Assistant
Review Submitted: 13/10/2016 - 20:40:16
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Have used before, easy ordering process and prompt delivery.
Review Submitted: 12/10/2016 - 11:20:57
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Very impressed
Review Submitted: 11/10/2016 - 15:16:20
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The order was dealt with very quickly and was as described.
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The plants were very well packaged and arrived in very good condition and al of them took once transplanted into the hanging baskets.
Review Submitted: 10/10/2016 - 07:13:41
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prompt service and easy payment
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instructions clear
Review Submitted: 10/10/2016 - 08:15:02
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Quick delivery
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Good condition
Review Submitted: 10/10/2016 - 09:55:03
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Arrived prior to delivery estimate, well done.
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Good quality, good condition on arrival. Thriving.
Review Submitted: 10/10/2016 - 08:21:24
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WHEN I LOGGED ONTO MY ACCOUNT TO FIND OUT WHERE THE LAST ORDER WAS IT SAID OUT OF STOCK i cancelled the order, but a few days later the order arrived, you garden are very lax in replying to emails. no further orders being made
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had better else where
YouGarden Comments
Good Afternoon, I am very sorry to hear of your issue. Having checked our records I can see no previous correspondence from yourself. Please send any questions or queries over to cs@yougarden.com

Katy Rogers
Customer Service Assistant
Review Submitted: 07/10/2016 - 07:35:20
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I like the General Service but find the postal charges quite high to be honest
Review Submitted: 07/10/2016 - 11:08:31
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well cared for plants
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not to bad
Review Submitted: 07/10/2016 - 17:21:10
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Quick and efficient. Neatly packed
Review Submitted: 07/10/2016 - 08:42:37
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Swift and efficient. Badly packed. Damaged box but the plants were OK
Review Submitted: 05/10/2016 - 07:44:31
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Swift delivery
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Great plugs arrived in good condition.
Review Submitted: 05/10/2016 - 10:18:26
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Very good packaging. Plants fresh and well rooted.
Review Submitted: 05/10/2016 - 10:13:08
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First teleperson l spoke with got a couple of things wrong on my order. This was quickly and efficiently put right by second operative
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Goof
Review Submitted: 05/10/2016 - 08:24:19
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see below
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Your website would not allow me to order on line, but your telephone assistant was helpful, friendly and efficient.
The delivery was prompt.
The plugs arrived safely and in good condition.
Time will now tell how well they flourish!!
Hope to deal with you again.
Review Submitted: 05/10/2016 - 10:10:08
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Not a good idea to send a brouchure with the items you have just purchased at half the price they were brought for.
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Not in particularly good health
YouGarden Comments
Good Afternoon, If you send us over your invoice we shall refund you the difference. Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 05/10/2016 - 07:29:19
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Good
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Received in good condition
Review Submitted: 05/10/2016 - 09:25:37
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Efficient service. Well packaged
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Already starting to bloom
Review Submitted: 04/10/2016 - 06:24:34
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A1
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A1
Review Submitted: 04/10/2016 - 07:03:04
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as they were a replacement for plants damaged in transit ! all turned out great ,thanks
Review Submitted: 04/10/2016 - 08:59:48
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Very efficient.
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Pansies in good condition
Review Submitted: 04/10/2016 - 06:07:32
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Arrived promptly, in good condition with full instructions.
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Packs of 12 +12 winter pansies in excellent condition. Have potted them on and waiting to plant outside.
Review Submitted: 04/10/2016 - 09:22:13
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Pleased that delivery to Northern Ireland was available as some mail order companies do not send items here.
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Hopefully they will grow into plants as good as shown in your advert!
Review Submitted: 04/10/2016 - 18:11:21
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The product is excellent and will provide a wonderful dusplay
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The pack arrived safely, but please do not use YODEL, the cheapest is not the best.

*Personal Information removed by Feefo*
Review Submitted: 04/10/2016 - 15:46:42
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Easy to order, prompt delivery.
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Plugs look in good condition and easy to pot.
Review Submitted: 04/10/2016 - 07:11:33
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Very good service
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Very good sturdy plants excellent condition when they arrived
Review Submitted: 04/10/2016 - 09:13:24
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Good value for money. Good quality plants.
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Really brilliant plants. Flowering already.
Review Submitted: 30/09/2016 - 06:33:51
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Ordering was easy very polite, telephone staff.
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Nice bushy plants were delivered in less than a week.
Review Submitted: 29/09/2016 - 19:33:33
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Was very prompt with delivery and arrived in good condition
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Very well packed and already watered and in very good condition. Very pleased.
Review Submitted: 28/09/2016 - 16:33:07
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Delivery charges too high. Many other companies much lower.
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Well packed, full of life on arrival.
Review Submitted: 28/09/2016 - 09:14:55
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I've been buying from you garden for a few years and spend slit of money.The plants are always top quality and when a mistake happens there's never any fuss.
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All plants arrived very strong healthy plants
Review Submitted: 28/09/2016 - 08:37:22
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Good service without delay
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Quality products
Review Submitted: 28/09/2016 - 10:58:46
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First class
Review Submitted: 28/09/2016 - 14:16:46
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service and produoodct very g
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good helthy plants well packed
Review Submitted: 25/09/2016 - 19:16:56
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Goods always sent onb time or you are advised of any delays.
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Exactly as it said on the tin. Excellent quality.
Review Submitted: 23/09/2016 - 08:09:33
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Prompt delivery - properly packed
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The plants appear to be responding to transplanting.
Review Submitted: 23/09/2016 - 07:07:23
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Easy to order. Well packaged.
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Healthy plants. Have established well
Review Submitted: 23/09/2016 - 06:11:56
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Very prompt service
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Excellent plants and almost ready to plant out.
Review Submitted: 21/09/2016 - 23:35:11
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First time I have used You Garden and am disappointed with quality of plants received.
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I bought 48 plants and repotted within two days of delivery, having watered in the meantime. 12 of these looked very unhealthy and have not taken.
I am very disappointed and feel let down after what was promised in your advertisement.
YouGarden Comments
We are really sorry to hear you are disappointed with the condition of the plants. We have now replaced them for you.
Review Submitted: 22/09/2016 - 12:42:29
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All so easy
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Simple and easy to use.
Review Submitted: 22/09/2016 - 06:32:41
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satisfied customer
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Awaiting Pansy's to come to bloo.
Review Submitted: 21/09/2016 - 12:49:10
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Excellent service
Review Submitted: 21/09/2016 - 08:33:56
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Product arrived as promised.
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Excellent value.
Review Submitted: 21/09/2016 - 16:38:32
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recently ordered the trailing pansy deal of buy 12 get 12free.I intended using 12 myself and giving the other 12 to a friend as an early birthday gift She and another couple of friends came round for the enening but unfortunately left without them.Unable to come over again for a few weeks it was decided that I should keep them all and that any that would not fit into my 3 (I thought)hanging baskets I would pot up and pass on to other friends/neighbours.My neighbour came round to help my carer and myself with the hanging baskets.They found ou that I have 4 baskets,not3 so I managed to get 6 in each,thus using all 24.The following night we had a thunderstorm with really heavy rain,happy to reportt hat despite being alittle battered initially they have survivedand even the delicate flowers have managed to lif their heads,am looking forward to seeing them in all their glory next year.I am now planning on ordering several packs of Alium to give as early Christmas presents for my family so we can all have a competition for the best display. I never know what to get them all as Christmas gets closer and am in a wheelchair, so not able to easilyget to the shops to browse for ideas.Siscovering You garden was the best thing ever.
Review Submitted: 21/09/2016 - 10:04:18
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PROBABLY A MISTAKE BUT I ORDERED BUY 12 GET 12 FREE BUT ONLY GOT 12.I HAD TO E-MAIL THEM BUT WAS RECTIFIED
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GOOD PLANTS
YouGarden Comments
We are really sorry for the inconvenience caused by the system error, everything has been sorted now and we are glad to hear you are happy with the plants.
Review Submitted: 21/09/2016 - 09:08:51
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Always prompt, helpful and pleasant to deal with.
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Quality is always excellent.
Review Submitted: 21/09/2016 - 08:47:36
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They're made a mistake with the payment and had to sort it out
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The plants were very poor quality for the price six of them died, not surprised given the quality of the plants sent
YouGarden Comments
We are very sorry for the inconvenience caused by the payment issue, everything has been sorted now and we have replaced the plants for you.
Review Submitted: 21/09/2016 - 19:51:44
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Excellent, helpful response to my call.
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Good. Prompt planting out has ensured that thee plant are thriving.
Review Submitted: 21/09/2016 - 09:10:41
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Very good service
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Very good service
Review Submitted: 21/09/2016 - 10:41:12
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Arrived well packaged and the plants are growing well
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All well - keeping talking to them and they grow even better!!. The only negative is that I would like to know on unpacking the best soil and the size of patio container. However all seems to be going to plan. Quick service - thank you
Review Submitted: 20/09/2016 - 12:18:33
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so far so good
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good healthy plants and (hopefuly)will really look super as they grow.
Review Submitted: 20/09/2016 - 18:35:03
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There was a little "hiccup" with the order but it was solved very quickly.
Review Submitted: 20/09/2016 - 15:57:19
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all ways found to provide excellent plants
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arrived as I expected
Review Submitted: 19/09/2016 - 06:52:40
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Good, but i would have thought once an order is placed ibwould lie the order to be complete without having to keep contacting them for the order to be completed
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So far so good
Review Submitted: 19/09/2016 - 09:18:13
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Delighted with plants and delivery service.
Review Submitted: 19/09/2016 - 08:13:27
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Easy to use website. Prompt delivery
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Well packaged seem fine but too early to know results. One plug died within two days of potting out no obvious reson
Review Submitted: 19/09/2016 - 07:30:29
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Very good customer care. Will use them again and again.
Review Submitted: 09/05/2016 - 21:35:23
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very good
Review Submitted: 26/04/2016 - 15:45:06
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Came on time. Plants stayed healthy even though I couldn't plant out straight away and I don't have a greenhouse.
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Put in hanging basket and are looking great.
Review Submitted: 25/04/2016 - 16:40:14
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Completely satisfied.
Review Submitted: 20/04/2016 - 09:11:10
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Excelient
Review Submitted: 07/04/2016 - 17:56:08
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Ordered 24 Jumbo Fuchsia collection plugs but only received 12.Telephoned and was told it was a packing error. Sent me another 12 plugs which arrived yesterday so no problem. Good customer service.
Review Submitted: 02/04/2016 - 16:21:30
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The service is second to none
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The plants were in good condition
Review Submitted: 01/04/2016 - 09:28:17
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Being the first time I have used their service I did not know what to expect, but ordering was very efficient and delivery was good.
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On arrival the product was very well packed and in good condition, it is to early to comment on the quality as I have not planted them out yet.
Review Submitted: 11/03/2016 - 05:45:51
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Received 4 roses 3 flourishing 1no sign of life which is red 1?
Review Submitted: 01/03/2016 - 11:12:40
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Lovely healthy plants
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Had them last years and they were very god
Review Submitted: 26/02/2016 - 01:03:46
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Prompt efficient service as usual
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The plants arrived in good condition, strong plants already getting established
Review Submitted: 25/02/2016 - 09:59:01
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Twice left a complaint on their customer page still have not received a response. What is the point of having a 'Page' if they do not respond?
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My complaint to them was that were not 'Jumbo', as ordered, the inner plastic boxes were open and the plants looked as if they had been kicked around. All useless.
YouGarden Comments
I am sorry to hear that your pansies arrived damaged. I have arranged replacements.

To date, we have not received any communication from you regarding this - otherwise we would have replied!

Will
Head of Customer Service
Review Submitted: 25/02/2016 - 05:22:08
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The service was very good and prompt, very good
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The produce was of good standard , obviously we shall see what they flower like
Review Submitted: 25/02/2016 - 07:34:08
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Good service.
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Treating the pansies for Blackspot.
Review Submitted: 01/02/2016 - 17:44:20
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Confused and lousy
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Please arrange to cease all contact to this e-mail address immediately.
YouGarden Comments
Sincere apologies again for the mistake made by my colleague in relation to your order.

Your feedback, however, is most disappointing - considering the immediate acknowledgement of her error, apology and swift resolution.

Will
YouGarden
Review Submitted: 27/01/2016 - 07:57:59
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Always had a first class service from this company
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Arrived in very good condition, awaiting results after planting.
Review Submitted: 22/12/2015 - 09:34:44
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Trailing Hardy Pansy 'Cool Wave'
Trailing Hardy Pansy 'Cool Wave'
40 x Plug Plants
Item: 400262
Only £14.99
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