Trailing Hardy Pansy Cool Wave Trailing Hardy Pansy Cool Wave Trailing Hardy Pansy Cool Wave Trailing Hardy Pansy Cool Wave Trailing Hardy Pansy Cool Wave Trailing Hardy Pansy Cool Wave
Trailing Hardy Pansy Cool Wave
Trailing Hardy Pansy Cool Wave
Trailing Hardy Pansy Cool Wave
Trailing Hardy Pansy Cool Wave
Trailing Hardy Pansy Cool Wave
Trailing Hardy Pansy Cool Wave
Trailing Hardy Pansy Cool Wave

Trailing Hardy Pansy 'Cool Wave'

NEW and IMPROVED!
Trailing Hardy Pansy 'Cool Wave' - Rating
  433 Customer Reviews     Read Reviews
Perfect In Pots
Plant In Sunshine
Winter Hardy
Easy To Grow
  • 'Cool Wave' is the latest breeding breakthrough.
  • Produces large flowers, that trail up to 2 feet from baskets and tubs,
  • Supplied as jumbo plugs, can be planted straight into baskets or tubs
  • Masses of flower in mixed colour shades from October until summer
  • Winter hardy to at least -15C, so do not worry about the weather
12 Jumbo Plugs - Item: 400262
Only £14.99
Club Price: £13.49 - Save: £1.50   Join Today!
Usually despatched within
3-5 working days.
2 x planted baskets - Item: (450024)
Only £19.99
Club Price: £17.99 - Save: £2.00   Join Today!
Currently Unavailable
40 x Plug Plants - Item: (490144)
Only £14.99
Club Price: £13.49 - Save: £1.50   Join Today!
Currently Unavailable

Product Description

A pansy that the breeder is calling The Best Trailing Pansy Ever! Quite a claim but we think so too!

This amazing large-flowered series keeps flowering all winter long, and well into summer too. It is very hardy (to around -25C!), so it will withstand the worst of the winter whatever the British weather throws at it, producing endless waves of simply gorgeous flowers in shades of golden yellow, violet, mauve, berry purple and white - for nine whole months of the year - hence the name 'Cool Wave'!

They will cascade over the sides of hanging baskets and planters, providing a splash of zingy colour in the dull days of winter. Smothered in big, traditional pansy flowers, this vigorous trailer is set to make its mark on gardens everywhere - it's a real breeding breakthrough for much better performance in hanging baskets.

What Is Supplied

Item 400262 supplied as:
Supplied as a pack of mixed 12 jumbo plugs (2.5-3cm diameter). Plant into pots straight away or grow on for 3-4 weeks before planting in to baskets. Winter hardy. Height/Spread: 40cm (16")
Item 450024 supplied as:
Supplied as a pair of 11in (27cm) yellow hanging baskets, prefilled with Pansy 'Cool Wave'

Plant Information

Top Tips

The BEST trailing pansy! Fill up easy fill baskets with these hardy pansies and you'll get an astonishing display of colour.
Planting / Flowering Calendar
Best Time To Plant
When Your Plant Will Flower
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Fully Grown Plant dimensions (approx)
Plant Dimensions
30cm
50cm

Product Reviews

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Always very good and prompt service
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First class condition
Review Submitted: 12/11/2018 - 18:20:20
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They arrived as described.The
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They arrived in good condition, and quicker than promised.
Review Submitted: 11/11/2018 - 10:34:51
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very pleased with plants and service
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plants in excellent condition very pleased
Review Submitted: 11/11/2018 - 12:58:55
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Order executed quickly and correctly.
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Plants arrived quickly well,packed and are thriving in my garden.
Review Submitted: 10/11/2018 - 07:42:14
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exceeded my expectations regarding service after disappointment,
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too early to know the full growth outcome but it looks good
Review Submitted: 10/11/2018 - 13:00:53
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Good website …… competitive offers and good fast delivery.
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Look ok tho a few a bit straggly hopefully will recover
Review Submitted: 10/11/2018 - 04:46:36
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excellent service .Product was packed well and contents in good condition
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plants were in very good condition when they arrived.Just waiting for them to flower
Review Submitted: 09/11/2018 - 07:20:47
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I am really pleased to have found yougarden. It is very easy to order and there are lots of lovely products to choose from. I am an enthusiastic gardener and like to purchase unusual plants that other people don’t have. I think yougarden will satisfy this for me. The customer service element is excellent too.
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This is a beautiful pansy with stunning colours. The pansies arrived in good condition and are now thriving after planting up. I can’t wait to see the finished product. I have bought 48 altogether and they are all doing well.
YouGarden Comments
Thank you for the kind words, we look forward to hopefully having a long relationship supplying you and your garden.

Chris
Customer Service Executive
Review Submitted: 09/11/2018 - 07:40:30
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Received pack of 12 pansies promptly and in good condition. Now all planted and thriving.
Disappointment is that catalogue now lists them at half price! A shame I could not have benefitted from the price reduction.
YouGarden Comments
Thank you for your feedback. The offer was available when you placed your order, so, as a goodwill gesture, we'll be happy to send the free pansies with a future order. Please let us know at CS@yougarden.com when you have placed one so we can add them for you.

Chris
Customer Service Executive
Review Submitted: 09/11/2018 - 07:21:01
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Service was very good, they came much quicker than I expected and in very good condition.
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Very slow to develop, they are only just starting to grow and haven't been hung outside yet - only in the lean-to - but look very healthy.
Review Submitted: 08/11/2018 - 12:32:47
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Efficient & speedy
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Looked healthy. Bit small but sure they'll grow.
Review Submitted: 07/11/2018 - 09:04:34
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Plants well protected in the packaging and seem healthy
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see above. Too soon to say if they will thrive
Review Submitted: 06/11/2018 - 15:29:34
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Very good service. I had a problem with the plants I bought and they replaced them immediately.
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Well packed and appeared healthy however 50 % of the plants died. You garden replaced them immediately and the new ones seem very good ....though I'm now behind with planting. yet to see how they flower
Review Submitted: 05/11/2018 - 10:49:09
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Quick response and delivery
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A little disappointed with the size of the jumbo plants which were strong but quite small and not garden ready
Review Submitted: 04/11/2018 - 13:53:43
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delivered promptly In good condition
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Healthy plants
Review Submitted: 04/11/2018 - 10:04:09
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Not yet delivered, in spite of the Lane being closed to through traffic access was possible. This is the second time yodel have failed to deliver plants, the previous time there were no access problems.
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Not yet received, so unable to comment
YouGarden Comments
I can see that these arrived and have now been replaced - your replacement plants were dispatched earlier today. Please accept my apologies for any inconvenience.

Chris
Customer Service Executive
Review Submitted: 03/11/2018 - 12:52:38
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very good service
Review Submitted: 02/11/2018 - 08:43:01
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Excellent service
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Beautiful condition
Review Submitted: 02/11/2018 - 19:58:57
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As advertised.
Review Submitted: 01/11/2018 - 14:18:43
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Fast delivery. Lovely healthy plants packaged really well. Used them on many occasions and can highly recommend.
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Good sized healthy plants.
Review Submitted: 01/11/2018 - 09:43:00
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Very pleased with such a prompt delivery
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First class very healthy plants.
Review Submitted: 01/11/2018 - 07:48:37
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ordered on line and plants were despatched the following day. Received within 48 hours.
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The plugs were received in good condition and planting instructions were also included.
Review Submitted: 01/11/2018 - 08:28:08
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First time used company. No problem with ordering or delivery.
Review Submitted: 01/11/2018 - 08:13:01
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Prompt delivery
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They are really healthy plants. Not sure how long it will be before they flower.
Review Submitted: 01/11/2018 - 13:01:20
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they arrived very quickly.
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A little smaller than I expected.
Review Submitted: 29/10/2018 - 09:21:52
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fast delivery, great product
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lovely plants ,will use service again .5 star quality ....
Review Submitted: 29/10/2018 - 18:42:19
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Service was excellent
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Generally the plants were in excellent condition but one or two were a bit faded
Review Submitted: 28/10/2018 - 12:08:54
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PLANTS BADLEY PACKED IN PLASIC 'BOX' AT LEAST 6 TIMES LARGER THAN THE PLUGS IT CONTAINED. NO APOLAGY RECEIVED.
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PLUGS MUCH SMALLER THAN EXPECTED FOR 'JUMBO' PLUGS. SOME DAMAGE TO PLUGS THAT WERE LOOSE IN THE OVER SIZE PLASTIC CONTAINER. NO COMMENT WITH REGARD TO THIS PROBLEM WHEN REPRTED TO 'YOUGARDEN'.
YouGarden Comments
We appreciate your honest feedback and are sorry to hear your issues weren't properly addressed. If you'd like to email us directly via cs@yougarden.com we can look at this again but please do refer to our sizing guide online to check plants received against advice there, thank you.

Emma
Customer Service Executive
Review Submitted: 28/10/2018 - 12:21:30
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Fast service and excellent customer service
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Strong and healthy plugs
Review Submitted: 28/10/2018 - 14:56:29
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Compared to other suppliers, your delivery charge is high.
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My order was for 24 Jumbo plug plants. Judging from the photos in your literature sent with my order, you sent me plug plants.
YouGarden Comments
Thank you for your feedback. There is a sizing guide on the website for plugs and jumbo plugs versus the larger garden ready bedding so we trust the correct plants were sent. Do contact us again if you feel we may have sent the wrong item.

Emma
Customer Service Executive
Review Submitted: 28/10/2018 - 07:49:50
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Transaction process was excellent
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Plants arrived in healthy condition but were the smallest jumbo plugs I have ever seen. Having said that they are growing on well.
Review Submitted: 28/10/2018 - 06:26:38
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the service was great
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these pansies came well pakaged and in good condition to plant out
Review Submitted: 28/10/2018 - 10:06:09
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really quick delivery
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plants in top condition
Review Submitted: 27/10/2018 - 10:12:27
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When I rang to speak to a manager, the customer service woman insisted there was no manager to speak to. She assured me that a manager would call me back. No one called me. Very disappointing experience all round. Will never use this company again.
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The plants arrived in a weak and shabby state. Totally underdeveloped. Will never use this crappy company again. V disappointed. Have nothing positive to say about this company other than fast delivery time.
Shame.
Review Submitted: 27/10/2018 - 07:49:56
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Excellent service and good strong plugs well packed
Review Submitted: 27/10/2018 - 10:26:58
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good clear offers
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all doing well
Review Submitted: 27/10/2018 - 08:30:15
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Ordered pansies buy 12 get12 free. Only 12 came rang and was Tod I had asked for 12% discount??
Fortunately had email to prove I had ordered 12 12 free. Waiting for missing order to arrive.
YouGarden Comments
The code used on the original order was for 12% discount and it's only possible to use 1 code per order. However on this occasion as a gesture the free plants were also sent.

Emma
Customer Service Executive
Review Submitted: 27/10/2018 - 08:23:14
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Efficient service, no problems well packaged
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Arrived healthy, no damage
Review Submitted: 27/10/2018 - 07:50:49
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Excellent service & quick dispatch
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Plants expertly packaged and arrived healthy and happy with a bloom, even seemed to grow within the hour of opening1 Extremely pleased.
Review Submitted: 26/10/2018 - 04:54:49
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Dissapointed!
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If these are your jumbo plugs, would hate to see your mini plugs,disappointed
YouGarden Comments
A size guide is provided on the website for our plugs, jumbo plugs and garden ready plants. If the jumbo plugs received were not to specification we would like the opportunity to put this right for you. Please do get in touch via cs@yougarden.com if this was the case - many thanks.

Emma
Customer Service Executive
Review Submitted: 26/10/2018 - 08:44:04
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Very goog
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2 plants in flower
Review Submitted: 26/10/2018 - 13:49:14
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plants arrived in excellent condition. well wrapped and protected from damage
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just planted them,hopefully, will give lasting colour over the winter months
Review Submitted: 26/10/2018 - 12:52:41
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This is about the service part. I watched from my first floor window as the Yodel courier arrived, laid my heavy parcel (it is clearly labelled "caution - heavy") next to my front door in full view of the street, and left. He didn't ring the doorbell or even leave a note. He was clearly too lazy to carry it up one flight of stairs. I had to wait hours before my neighbour came home and kindly brought it up to my first floor flat. I am a disabled pensioner who is fed up with your sloppy delivery service. I am now looking for an alternative online nursery.
YouGarden Comments
We appreciate you taking the time to provide this feedback on Yodel and were very sorry to hear that this happened. The couriers are asked to leave parcels in a secure location if nobody is home so I do apologise that they didn't allow you to come downstairs to collect.

Emma
Customer Service Executive
Review Submitted: 26/10/2018 - 11:57:05
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Was expecting more established plants
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As above
YouGarden Comments
Thank you for your comments. These plugs should have been delivered with a diameter of 2.5-3.5cm - please let us know at CS@yougarden.com if this was not the case.

Chris
Customer Service Executive
Review Submitted: 25/10/2018 - 09:25:35
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Prompt receipt of top quality plants
Review Submitted: 23/10/2018 - 11:14:35
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Received in good condition
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Received in good conditionpy
Review Submitted: 22/10/2018 - 18:48:29
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Good customer service department
Review Submitted: 20/10/2018 - 09:02:15
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They arrived safely and quickly and look very healthy.
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About to plant now so I am sure they will be fine.
Review Submitted: 20/10/2018 - 13:28:19
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Good value, great products and prompt delivery
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Already in their baskets, brilliant hardy plants
Review Submitted: 20/10/2018 - 12:31:46
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very quick delivery and plants were in very good condition
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plants were healthy and packaging was very good. allowed replanting of plants easy. would certainly use you Garden again.
Review Submitted: 19/10/2018 - 17:29:17
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excellent product with a prompt service
Review Submitted: 19/10/2018 - 14:04:09
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Easy ordering. Fast delivery. Well packaged product.
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Plants in good strong healthy condition.
Review Submitted: 19/10/2018 - 15:19:36
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not enough experience of You Garden to be more positive....
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prompt delivery, good condition
Review Submitted: 19/10/2018 - 08:57:19
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Good prompt delivery
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Will need to wait until they grow to assess them but they were healthy looking plants and well packaged
Review Submitted: 18/10/2018 - 13:40:48
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Excellent as usual
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A lot smaller than thought but potted up with other plants ad didn't buy enough
they are doing alright
Review Submitted: 18/10/2018 - 10:48:25
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Quick and efficient service.
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Good healthy plants which I potted on quickly. I'm a fan of Cool Wave pansies so I look forward to putting them in hanging baskets and watching them grow.
Review Submitted: 18/10/2018 - 21:16:01
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the service did what it said it would- that is their business
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they are still getting large enough to plant out
Review Submitted: 18/10/2018 - 07:18:46
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Delivered on time in well packaged good condition.
Review Submitted: 18/10/2018 - 06:50:05
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Very Pleased
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Very Pleased
Review Submitted: 17/10/2018 - 08:51:57
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Delivery exactly as promised
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Plants arrived in very good condition but will know better when they start growing
Review Submitted: 16/10/2018 - 12:21:43
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I ordered plants to be sent to a friend and stupidly put the wrong house number. After about a week of non-delivery I contacted customer services who have now sent a replacement free of charge. What an unbelievable gesture in this day and age. Thank you you garden for your excellent service.
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EXCELLENT
Review Submitted: 15/10/2018 - 08:28:42
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excellent service
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very pleased
Review Submitted: 15/10/2018 - 11:18:49
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Fast and efficient service
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Brilliantly packed and arrived still moist.
Review Submitted: 14/10/2018 - 14:07:13
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Plants arrived in good condition and delivery was very good thank you
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Good plug plants I'm growing then on in cold frame and looking forward to putting them in baskets
Review Submitted: 14/10/2018 - 13:03:59
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Very quick service and excellent, safe packaging. Plants arrived in very good condition
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Excellent condition jumbo plugs and have gone straight into their containers. They are thriving at the moment. Fingers crossed for a fab display
Highly recommend this company. I have never used them before but will certainly do so again
Review Submitted: 14/10/2018 - 08:11:37
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good
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ok
Review Submitted: 14/10/2018 - 06:31:44
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Good garden company recommended
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Plants are growing well and pleased with the quality
Review Submitted: 14/10/2018 - 09:30:22
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Arrived on time in good condition
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Few pulgs look a bit bedraggled
Review Submitted: 14/10/2018 - 06:56:46
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Plenty of good information and I was able to track my plants without any problems, and they arrived in top class condition .I will use them again.
Review Submitted: 14/10/2018 - 08:45:05
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the service was very good I have only just joined so am still to find ut the long term benifits
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the plugs arrived in good condition and hopefully will give a good show this winter
Review Submitted: 13/10/2018 - 09:33:39
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Very good
Review Submitted: 13/10/2018 - 21:29:46
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Fast delivery. Items as ordered
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Clever packaging. Plants arrived in excellent condition
Review Submitted: 12/10/2018 - 08:59:06
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Fast service. Plants look healthy.
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Good value with special offer. Healthy plants.
Review Submitted: 12/10/2018 - 14:40:00
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as described
Review Submitted: 12/10/2018 - 16:06:37
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Arrived when said they would
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Planted on, but still inside greenhouse until they are a little bigger. All have survived
Review Submitted: 12/10/2018 - 09:34:21
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I was delighted to receive them even earlier than expected
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All fresh and healthy- looking plants. Now potted up and growing well
Review Submitted: 12/10/2018 - 16:10:03
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Very professional and friendly when taking my order. Delivered in secure packaging within a few days.
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Delighted with the speed of delivery, and the quality of the plants. I’m not a great gardener so rely heavily on good advice and excellent plants from this company.
Review Submitted: 12/10/2018 - 10:27:53
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Good service but yodel a bit slow
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Plants excellent. Hoping for a colourful show
Review Submitted: 12/10/2018 - 06:39:09
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Very well packaged
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Hope they grow and look like the picture in your advertisement
Review Submitted: 12/10/2018 - 07:07:54
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excellent service
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great plants
Review Submitted: 12/10/2018 - 07:27:15
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I have recently purchased 2 items and both delivered in good time and of good quality
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Product delivered in good time and healthy
Review Submitted: 12/10/2018 - 07:18:40
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Good healthy products ,competitive prices
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Arrived well packaged and planted out well.
Review Submitted: 12/10/2018 - 15:01:02
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Packaging and delivery fine but one of the plants at present in flower looks small - almost like a viola, and not a large pansy as illustrated.
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But: one of the plants at present in flower looks small - almost like a viola, and not a large pansy as illustrated. Who do I contact about this?
Review Submitted: 12/10/2018 - 06:48:06
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Fast and clean service,delivered on time, spot on
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Plants received in very good condition,looking forward to the results. Thanks again.
Review Submitted: 12/10/2018 - 11:02:00
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i have pansy my hanging baskets one has a flower, cant wait to see the all in full bloom
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lovely heaithy plants, i will be ordering more plants in the future
Review Submitted: 12/10/2018 - 18:07:16
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First order --- extremely satisfied with delivery and service
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Extremely good quality. I can certainly recommend you.
Review Submitted: 11/10/2018 - 09:14:54
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I did not get an email to say when delivery would be, but luckily I was in.
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Appear to be in good condition
Review Submitted: 11/10/2018 - 08:53:22
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Just excellent service all round.
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They look very healthy and are growing already.
Review Submitted: 11/10/2018 - 10:16:56
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Very helpful & present when phoning
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Healthy plants
Review Submitted: 11/10/2018 - 08:07:10
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Fast delivery ,good communication
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Lovely plants ,well packaged
Review Submitted: 11/10/2018 - 07:41:45
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as I expected
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Top Rate
Review Submitted: 11/10/2018 - 06:53:17
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There was a problem with the amount sent, but a phone call sorted that out immediately.
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By the time the 2nd lot arrived which was only 7 days later,, the first lot had established nicely and flower buds were forming on most plants.
Review Submitted: 11/10/2018 - 10:44:58
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very good service
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planted in pots they look very healthy
Review Submitted: 11/10/2018 - 08:44:30
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Disappointing customer service
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Unable to comment
YouGarden Comments
Thank you for your feedback.

I can see that we dispatched your items on time, and as ordered, so I'm sorry to hear you're disappointed with our customer service on this occasion.

Chris
Customer Service Executive
Review Submitted: 11/10/2018 - 06:50:38
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very good service, no problems
Review Submitted: 10/10/2018 - 11:35:10
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We are in Spain and asked you to deliver after 15.10.18
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I
YouGarden Comments
Please accept my apologies for this error - please contact us upon your return and we'll be happy to address any issues.

Chris
Customer Service Executive
Review Submitted: 08/10/2018 - 09:19:16
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No complaints - prompt service and quality products
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No complaints - prompt service and quality products
Review Submitted: 08/10/2018 - 10:46:24
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The instructions on onwards planting are invaluable for learner
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I thought the plugs were a bit small for jumbo plugs , but I have potted them on and looking forward to seeing how they grow on
Review Submitted: 08/10/2018 - 07:39:17
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Prompt confirmation of the order. My order was dispatched swiftly and sent by a reliable courier. My package was trackable.
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Arrived in good condition, well packaged. Now thriving.
Review Submitted: 08/10/2018 - 05:48:18
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all arrived on time very helpful when I rang about discount code
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my plants are growing very well , will be big enough to plant in another weeks time , very impressed
Review Submitted: 08/10/2018 - 10:06:23
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You Garden service good but let down by their delivers. Although You Garden have passed on my explicit written directions to Yodel, their delivers, Yodel seem unable to ensure that these are given and explained to their drivers. Satnav does not work on our estate and each different driver has trouble every time.
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The plants arrive fresh in well protected containers
YouGarden Comments
In addition to our email correspondence, please accept my apologies once again on behalf of our courier for the problems you encountered.

Chris
Customer Service Executive
Review Submitted: 08/10/2018 - 10:51:49
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Very good
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Very good plants
Review Submitted: 07/10/2018 - 17:02:18
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quick serice and well packaged
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6 plants very week looking. fingers crossed
Review Submitted: 07/10/2018 - 17:49:15
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Prices are not what they say they are
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Expensive
YouGarden Comments
Thank you for your review - I'm pleased to confirm that all our prices are correct. I'm sorry to hear that you didn't find these items good value for money.

Chris
Customer Service Executive
Review Submitted: 07/10/2018 - 15:34:41
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Slight glitch in order dealt with very quickly and with great charm!
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Arrived quickly and in good condition. Already growing on well in cold frame.
Review Submitted: 07/10/2018 - 08:07:44
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Good quick delivery
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Havn't seen them flower yet but plugs look strong and good
Review Submitted: 06/10/2018 - 17:44:51
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ok
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smaller than expected
Review Submitted: 06/10/2018 - 11:50:17
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Always a good service
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Healthy plants , well packed
Review Submitted: 06/10/2018 - 08:46:28
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Delivered the wrong way up, “this way up” was ignored. Assume had been in delivery mans car like that all the time. Plants being very small had moved about. Bit disappointed.
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Plants very small, will have to wait and see.
YouGarden Comments
Please accept my apologies on behalf of our courier. If you are worried about your pansies' progress in a few weeks please let us know so we can address this for you.

Chris
Customer Service Executive
Review Submitted: 06/10/2018 - 06:50:40
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Pleased with service I have received
Would use them again
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Not as big as I thought, some not doing well
YouGarden Comments
I'm sorry to hear you aren't fully satisfied with your pansies - if you'd like to forward us some photos we'll be happy to take a look.

Chris
Customer Service Executive
Review Submitted: 06/10/2018 - 10:31:31
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Good, speedy service
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Quality of most plants fine, but 2 of the 24 became dislodged from their container in transit. I have them in intensive care!
Review Submitted: 05/10/2018 - 23:14:01
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Received order earlier than expected. Very pleased with service.
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Plants looked a bit leggy, but have now stared to grow.
Review Submitted: 06/10/2018 - 10:53:50
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Good
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Good
Review Submitted: 06/10/2018 - 03:27:48
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A1 &always very helpful
Review Submitted: 06/10/2018 - 09:17:27
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Very pleased with the. Service and quality of the plants
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Waiting to see quality of the blooms
Review Submitted: 05/10/2018 - 06:51:28
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Kept me informed re delivery etc. Good service
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Well packed and presented
Review Submitted: 05/10/2018 - 05:16:29
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Very good service
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Very good plugs and came in good condition
Review Submitted: 05/10/2018 - 08:19:11
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Speedy service
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Strong, healthy plants
Review Submitted: 05/10/2018 - 09:54:07
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CERTAINLY DEAL WITH YOU AGAIN
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ABOUT TO ORDER AGAIN
Review Submitted: 05/10/2018 - 05:40:02
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Good service
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Nice plants
Review Submitted: 05/10/2018 - 07:58:22
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very polite sales person to deal with
Review Submitted: 05/10/2018 - 19:13:05
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Good. All arrived safely.
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I’ve planted them. They look healthy. Hopefully they’ll do well and give lots of flowers.
Review Submitted: 05/10/2018 - 20:33:53
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I cannot fault the service. I was kept well informed as to what progess my order was making and it was delivered when advised by a very friendly driver, and intact.
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This is the first time that I have bought plants in this way. I was a little surprised at how small they were, even though described as jumbo size. (This is not a complaint by the way). They are all planted up and I am hopeful that they will grow quickly and look wonderful as advertised..
YouGarden Comments
I'm pleased to hear you're happy with our service - if you're concerned about your plants please forward some photos to CS@yougarden.com so we can advise.

Chris
Customer Service Executive
Review Submitted: 05/10/2018 - 11:54:06
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All went very well thanks
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Looking very good in the early stages of growth.
Review Submitted: 05/10/2018 - 21:19:04
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Pleased with service and delivery
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Just planted hoping they turn out like picture i will be very pleased
Review Submitted: 05/10/2018 - 16:15:07
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Very quick delivery packageing excellent
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Smaller than expected
Review Submitted: 05/10/2018 - 10:29:13
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Helpful and apparently efficient
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too early yet to say. Arrived and planted (as per your instructions) and only one has died so far!
Review Submitted: 05/10/2018 - 12:34:43
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Prompt
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Growing well
Review Submitted: 05/10/2018 - 07:47:38
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I often buy from them & am never disappointed. Always good quality plants competitively priced.
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Plants arrived well packaged & undamaged. The plants were healthy and have thrived since planting up.
Review Submitted: 05/10/2018 - 04:30:19
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Quick delivery and very helpful.
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Very good healthy plants.
Review Submitted: 05/10/2018 - 06:16:43
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very good service, good delivery boxes
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little but very good
Review Submitted: 05/10/2018 - 16:05:25
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JUST FANTASTIC
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OUTSTANDING AND VERY GOOD VALUE
Review Submitted: 05/10/2018 - 11:55:35
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first class service
Review Submitted: 05/10/2018 - 16:45:19
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I am very happy with the plants have reported and growing them on
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Growing them on before planting them into my baskets
Review Submitted: 05/10/2018 - 09:44:10
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Easy online shopping
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Plants received in good condition
Review Submitted: 05/10/2018 - 08:23:53
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quick delivery
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we expected them to be larger than they were
Review Submitted: 05/10/2018 - 08:42:40
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Listen ed to what I had to say and understood problem I had with plants speaking to customer service
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But half did not grow on
Review Submitted: 04/10/2018 - 09:08:14
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Fast and plants in good condition
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healthy
Review Submitted: 04/10/2018 - 08:40:57
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Delivered quickly and it good safe packaging
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Good strong plants - only time will tell how they perform in bloom.
Review Submitted: 04/10/2018 - 07:09:33
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Delivery is always on time and well packaged.
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Plants were in good condition
Review Submitted: 02/10/2018 - 16:57:49
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Very good
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Plants very good but packaging was knocked about and plants had no soil on roots
Review Submitted: 01/10/2018 - 15:56:53
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Not good
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The heads of the pansys are not like the ones in the picture. They are so small and the ones in the picture are lovely. I have 2 heads out already.
YouGarden Comments
I'm sorry to hear of your disappointment - please forward some photos to CS@yougarden.com and we'll be happy to look into this for you.

Chris
Customer Service Executive
Review Submitted: 01/10/2018 - 10:02:58
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Arrived quite quickly and so were in better condition than the last plants I ordered
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The plants are healthy
Review Submitted: 01/10/2018 - 07:16:28
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Excellent and fast service and delivery. Plants were well packaged to prevent damage in transport. So impressed we joined the You Garden club, as we will be making further purchases.
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Plugs were well established, and arrived moist and undamaged.
Review Submitted: 30/09/2018 - 10:44:17
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Quick delivery - Easy ordering
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Very healthy plants and look forward to them blooming
Review Submitted: 30/09/2018 - 12:16:48
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Went on line to order special offer of buy one get one free pansies with sepcial order code, decided to buy other items, unbeknown to me the offer code was overwritten by a 10% off code which meant I only got one pack of pansies and when I called they said it happens all the time and they had asked for the website to be updated. Will never use again and recommend you use other online plant companies who have better customer service.
YouGarden Comments
Thank you for your feedback.

I can confirm that you selected the 10% discount offer, which overrode any previous offers in your shopping basket - this was not an error with our website. We'd be happy to send you some free pansies with a future order as a goodwill gesture.

Chris
Customer Service Executive
Review Submitted: 30/09/2018 - 00:22:50
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excellent service
Review Submitted: 30/09/2018 - 20:00:23
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Very good
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Very good
Review Submitted: 30/09/2018 - 11:16:30
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Had a few plants die, I rang & was sent replacements. Good service.
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See comment above.
YouGarden Comments
Glad to hear this problem was addressed quickly for you.

Chris
Customer Service Executive
Review Submitted: 30/09/2018 - 09:07:25
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Easy to access and order
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Excellent condition and growing on well
Review Submitted: 30/09/2018 - 15:56:39
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Adverts mis leading, meaning products on the expensive side.
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Product returned.
YouGarden Comments
Thank you for your comments.

I'm sorry to see that you didn't enter the relevant code for the free pansies; a refund has now been processed for the plants you returned to us.

Chris
Customer Service Executive
Review Submitted: 29/09/2018 - 07:15:04
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From the advertisement in the Sun Newspaper I ordered Pansy's there was no mention of having to pot the plants on before using them in my baskets, the plants were so tiny when they arrived bruised, sandwiched between two thin sheets of plastic.The offer was for buy 12 get 12 free that did not happen as the company chose to plump for the most cost effective choice because I used a 10% voucher code when ordering, but there was not any notification of choosing the Bogoff or the 10% when applying the code.
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The offer in The Sun Newspaper was not honoured, and when the plants arrived they were tiny and bruised, not value for money in my opinion!
YouGarden Comments
Thank you for your feedback.

I'm sorry to hear that your plants were not satisfactory on arrival - please forward photos to CS@yougarden.com if you are still concerned.

I'm afraid we didn't choose anything for your order - you placed the order using a 12% discount offer, which would have replaced any previous offers you had used. This is detailed on all our offers.

Chris
Customer Service Executive
Review Submitted: 29/09/2018 - 08:30:08
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Poor customer service will not buy from them again.
YouGarden Comments
I can see that you placed your order using a 10% discount code; I'm sorry to hear that you are now dissatisfied with the selected offer.

Chris
Customer Service Executive
Review Submitted: 29/09/2018 - 09:33:44
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Quick turnaround and great pricing
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Pansys arrived fresh and in very clever packaging.
Review Submitted: 29/09/2018 - 19:05:30
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Excellent service, no complaints.
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All plants doing well after planting.
Review Submitted: 29/09/2018 - 10:19:07
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Excellent service, fast delivery
Review Submitted: 29/09/2018 - 00:30:52
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Strong plants
Review Submitted: 29/09/2018 - 12:16:14
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Very quick on delivery just planted
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Just planted came very well presented so just waiting
Review Submitted: 29/09/2018 - 09:22:50
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Excellent service and communication
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Good. One has already blossomed and the rest look healthy
Review Submitted: 29/09/2018 - 07:11:48
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I have ordered jumbo plugs and instead received tiny baby ones. Not happy.
YouGarden Comments
Thank you for contacting us - please can you measure the diameter of the plugs received and let us know at CS@yougarden.com so we can look into this for you.

Chris
Customer Service Executive
Review Submitted: 29/09/2018 - 06:10:23
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Received in good order
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Well done looks like they are really strong plugs
Review Submitted: 29/09/2018 - 06:34:48
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Good delivery, well packed.
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Nice size plug plants, good value.
Review Submitted: 29/09/2018 - 15:10:37
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arrived all in good condition was very happy have already planted them
Review Submitted: 29/09/2018 - 19:37:30
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not jumbo plugs as told,bit disapointed,will grow them on 4 3 weeks
YouGarden Comments
Thank you for contacting us - please can you let us know the diameter of your plugs art CS@yougarden.com so we can look into this for you.

Chris
Customer Service Executive
Review Submitted: 29/09/2018 - 20:18:51
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excellent service & quick delivery
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plants look good & healthy
Review Submitted: 29/09/2018 - 10:13:03
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product arrived in the time frame given and a subsequent query was answered promptly and clearly,
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The plugs were securely packed and in good condition
Review Submitted: 29/09/2018 - 12:39:27
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Excellent service plants well packed perfect not damaged will use the service again
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Lovely pansy planted next day and they are doing well excellent value for money
Review Submitted: 29/09/2018 - 07:03:40
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Very pleased with the pansies and service.
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Very good service. Plants very healthy.
Review Submitted: 29/09/2018 - 06:32:04
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Good service fast delivery
Review Submitted: 29/09/2018 - 11:22:16
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Very satisfactory service
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Plants arrived in reasonable time and in good condition
Review Submitted: 29/09/2018 - 17:35:52
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Very easy to order from this company, goods arrived promptly, well packaged
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Once the plants had been potted up to grow on they were fine and are growing well
Review Submitted: 29/09/2018 - 04:55:52
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products arrived very quickly and were in good condition
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the pants have been planted up in baskets and seem to have taken well. they will be put out early Oct
Review Submitted: 29/09/2018 - 21:39:19
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Quick service and respond well to questions
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Have to wait and see how they grow, have picked up well after delivery
Review Submitted: 29/09/2018 - 14:46:56
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Quick delivery
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Look good and growing well
Review Submitted: 29/09/2018 - 08:52:19
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A very good offer on the plants ordered, and I was notified as to the status of the order. I shall look out for more offers in the future.
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Plugs arrived in tact in the 'Cool Wave' packs, moist and ready to be potted on. A very safe way to travel for the plants. I look forward to a winter of colour.
Review Submitted: 29/09/2018 - 05:39:14
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Prompt delivery.
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Arrived in a timely manner and all plug plants looked healthy, except for one dead one. Overall very pleased and can’t wait to see them grow.
Review Submitted: 29/09/2018 - 19:15:39
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Quick delivery.
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Plants arrived in excellent condition.
Review Submitted: 28/09/2018 - 17:51:36
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Fast and speedy delivery
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Plants very small and don’t seem to be progressing
YouGarden Comments
I'm sorry to hear that your pansies aren't progressing as expected. Please can you monitor them for another couple of weeks and update us then if you are still concerned.

Chris
Customer Service Executive
Review Submitted: 27/09/2018 - 09:22:14
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The service I received was excellent. They delivered the plants just when I had pre-arranged with them (i.er. after my holiday)
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The plants are a little smaller than I expected, but of good quality. I have potted them up and are growing them on.
Review Submitted: 27/09/2018 - 09:48:03
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Not good customer service.
YouGarden Comments
I'm sorry to hear you're unhappy with the customer service you have received - if you'd like to forward details to CS@yougarden.com we'll be happy to look into any problems for you.

Chris
Customer Service Executive
Review Submitted: 27/09/2018 - 09:05:28
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Information on dispatch was very good but delivery took a couple of days longer than expected.
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Lovely little plants very well packaged for transport and now doing well
Review Submitted: 27/09/2018 - 06:55:34
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Excellent, friendly, knowledgeable staff on email. Fast delivery of quality, low cost goods.
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I am very pleased with the plants which have arrived. Safely,
Thank you.
Review Submitted: 27/09/2018 - 10:37:32
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Delivery time was good and plants looked to be in good shape.
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The plants look healthy and in a good condition. I would buy from the company again.
Review Submitted: 27/09/2018 - 11:11:59
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Very pleased - easy to order and good delivery
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Plants arrived in very good condition - delivery was good
Review Submitted: 27/09/2018 - 08:04:30
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Could not fault the website and got excellent service.
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Good product supplied in excellent condition
Review Submitted: 26/09/2018 - 12:49:32
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Prompt delivery service.
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Plants in good condition and well packed.
Review Submitted: 24/09/2018 - 11:30:57
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service wasgreat. Plants arrived in good condition and are doing well. very pleased.
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service wasgreat. Plants arrived in good condition and are doing well. very pleased.
Review Submitted: 24/09/2018 - 08:51:52
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Plants came in great condition (except for two!
Potted them and wil grow on a bit before
Putting in baskets
All in all a great service from a great company
will be ordering more plants etc over the next few months
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Plants seem to be healthy
Good root system
Just waiting for them to come to the fore!
Review Submitted: 24/09/2018 - 12:27:25
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very fast delivery plant a little shook up but hopefully will survive
Review Submitted: 23/09/2018 - 11:25:37
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Very prompt and great service.
Review Submitted: 23/09/2018 - 12:05:48
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Service was excellent ant the plants arrived within three days
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Plants arrived in good condition
Review Submitted: 23/09/2018 - 08:26:25
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Excellent value, but as these have only just been planted, it remains to be seen how thry grow.
Review Submitted: 23/09/2018 - 07:25:35
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A good website that is easy to use
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Arrived as described in good condition
Review Submitted: 23/09/2018 - 08:47:26
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Arrived in good condition
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Nice plants but expected them to be a little larger as they stated that they were jumbo plants.
Review Submitted: 22/09/2018 - 07:18:38
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Speedy delivery
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Nice looking plants
Review Submitted: 22/09/2018 - 06:18:21
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I've already recommended the product and website to two people.
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Not planted in final position yet so can't evaluate fully.
Review Submitted: 22/09/2018 - 08:35:42
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Package arrived in good order and healthy looking plants.
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As yet too early to say much more than that the plants are planted and coming along fine.
Review Submitted: 22/09/2018 - 07:20:17
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no problems would use them again
Review Submitted: 22/09/2018 - 15:53:10
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Brilliant. Well Done..
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Brilliant. Well Done.
Review Submitted: 22/09/2018 - 20:53:13
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excellent and speedy service
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Excellent quality
Review Submitted: 22/09/2018 - 13:26:36
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Good company to deal with. Good communication about delivery.
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Good quality plants and well packaged for transport
Review Submitted: 22/09/2018 - 07:57:45
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Had a problem which was resolved immensely on phone. Excellent service.
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Had a problem which was resolved immediately on phone. Excellent service.Plants were very well packed and in very good condition when received.
Review Submitted: 22/09/2018 - 10:06:20
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easy to order over the phone
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seems ok, just planted them
Review Submitted: 22/09/2018 - 08:02:16
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rapid delivery plants well protected
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easy to transplant upon delivery
Review Submitted: 22/09/2018 - 19:50:25
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Quick and efficient delivery
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Very happy with the product
Review Submitted: 22/09/2018 - 09:22:43
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Excellent service
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Very healthy plants
Review Submitted: 22/09/2018 - 07:48:25
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Goods arrived quickly (but dead).
On the positive side my complaint was deal with promptly and the payment should be refunded shortly.
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Plants arrived - 9 out of 12 dead and very smelly. The buy 12 get 12 free never materialised.
YouGarden Comments
I'm glad to hear that although you encountered a problem, it was dealt with quickly and effectively.

Unfortunately you didn't enter the relevant code for the BOGOF pansies - as a goodwill gesture, we’ll be happy to send you 12 pansies free of charge with a future order. Alternatively we can send them without an order if you are happy to pay the £6.99 carriage charge.

Chris
Customer Service Executive
Review Submitted: 22/09/2018 - 10:38:32
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Telephone service good plants delivered promptly
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Plants delivered were small plug size not jumbo sized as ordered. One was broken
YouGarden Comments
Thank you for your feedback - if your plugs were not in the 2.5-3.5cm diameter range advertised please let us know at CS@yougarden.com

Chris
Customer Service Executive
Review Submitted: 22/09/2018 - 08:56:05
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Four plants dead on arrival
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Four plants dead on arrival.Will not be using your company again.
YouGarden Comments
Thank you for letting us know this - I have arranged replacements accordingly. Please accept my apologies.

Chris
Customer Service Executive
Review Submitted: 21/09/2018 - 16:29:15
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very pleased with the service
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Good quality good condition plants
Review Submitted: 21/09/2018 - 09:16:29
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Ordering the goods could not be simpler. The plug plants arrived less than a weeklater. They were very well packed and in good condition.
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The plug plants were well rooted and in good condition. They were packed in a plastic container which kept them upright and movement inside the package was nil.
Review Submitted: 21/09/2018 - 11:16:01
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The service was excellent phone call dealt with very pleasantly plants arrived before schedule really pleased with service
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Plants arrived in pristine condition and are now in there hanging baskets and doing well looking forward to seeing them in full bloom
Review Submitted: 20/09/2018 - 23:13:14
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On time perfect condition
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Perfect condition
Review Submitted: 21/09/2018 - 05:24:40
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Fantastic service and quickly delivered. Will definitely use you garden in the future
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Brilliant plants and securely packed. Are now in the baskets.
Review Submitted: 21/09/2018 - 15:37:39
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Arrived quickly and in very good condition
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Really good healthy plants filling out wonderfully
Review Submitted: 21/09/2018 - 06:20:42
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Quick and easy
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The young plants were really healthy and have taken well in their baskets.
Review Submitted: 21/09/2018 - 08:23:12
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Poor delivery service, parcel left at wrong address. The package was correctly addressed.
YouGarden Comments
Please accept our apologies on behalf of our courier - I hope your plants were in good condition when you were united with your parcel.

Chris
Customer Service Executive
Review Submitted: 21/09/2018 - 00:43:47
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Arrived very quickly
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Well packed and looked very healthy
Review Submitted: 21/09/2018 - 11:13:08
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My parcel arrived very quickly. The packaging was excellent and the plants of good quality.
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Despite the recent storm in Scotland the plants are now getting established and even some flowers buds are appearing.
Review Submitted: 21/09/2018 - 08:29:33
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FANTASTIC
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Just Arrived a few days ago
Review Submitted: 21/09/2018 - 07:11:16
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The plants are disgusting and completely overcharged ��
I don’t undergoes you as a company keep your customers and run a company ��
I certainly will not be buying from you again or recommend you to anyone else ��
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Plants were in very poor condition ��
Very expensive for the amount I got ��
I certainly will not be buying from you again ��
And I certainly will not be recommending your company to anyone ��
YouGarden Comments
We were so disappointed to read your feedback and I'm relieved to see you contacted us directly to replace the sub standard plants which we happily arranged for you. We do hope you're enjoying the new pansies.

Emma
Customer Service Executive
Review Submitted: 19/09/2018 - 23:18:57
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Very efficient, easy to order and good communication.
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Plants where well packed and looked healthy
Review Submitted: 19/09/2018 - 23:18:06
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Follow up order arrived safely.
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Looked rather worse for wear on arrival but seemed to have picked up now.
Review Submitted: 20/09/2018 - 06:19:32
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The offer was buy one get one free I received 1 (12 plants). When I emailed them I was told I had entered the wrong code but if I paid another £6.99 for postage they would send me another pack I am not happy and will not be using them again
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The plants are lovely
YouGarden Comments
We do rely on our customers to enter any promotional code (1 per order) they wish to use and to check their confirmations to ensure the order is correct so I'm sorry to hear you missed out this time. As you're enjoying the quality plants, I do hope you'll order with us again and of course if you send us your new order number at cs@yougarden.com we'll be happy to add a free pack of pansies to that new order for you!

Emma
Customer Service Executive
Review Submitted: 20/09/2018 - 06:42:38
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I have taken my view up with the company, I cannot say that I am happy with the outcome, but they will be the loser in the long run, we were looking for a new garden centre to purchase all our bedding plants plus others for when we re-landscape the garden we will look somewhere else
YouGarden Comments
Thank you for your feedback.

I'm sorry to see that you didn't enter the code for the free pansies - I can see that our head of customer service kindly offered to send the free pansies with a future order, so you wouldn't miss out.

Chris
Customer Service Executive
Review Submitted: 20/09/2018 - 12:14:09
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I was supposed to get two trays and only got one. I wrote to complain but got no answer. Not a happy customer.
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I have only transferred them to bigger pots so far.
YouGarden Comments
Thank you for contacting us via Feefo - I'm afraid we've not received any previous correspondence form you regarding this matter.

I'm afraid you didn't enter the code for the free pansies when placing your order - as a goodwill gesture, we’ll be happy to send you 12 pansies free of charge with a future order; alternatively we can send them without an order if you are happy to pay the £6.99 carriage charge.

Chris
Customer Service Executive
Review Submitted: 20/09/2018 - 15:47:44
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Plants squashed waiting for refund
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Waiting for refund
YouGarden Comments
It was a shame to hear that your plants were damaged in transit - I'm very sorry this happened. I've checked your account and confirm that the refund has already been actioned but it can take a little while to show on your statement (please allow 14 days).

Emma
Customer Service Executive
Review Submitted: 20/09/2018 - 07:55:18
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Dreadful. Never again. Failed to honour a buy one get one free offer. Useless customer service.
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Poor packaging and weedy looking plants. Delivery left in the wrong place. Would never use again.
YouGarden Comments
We're sorry to hear that you're unhappy, however - as explained - the reason this offer didn't apply is because you entered the offer code for a different offer when you placed it on our website.

As our head of customer service stated in his email to you, we're happy to send the extra plants free of charge with your next order, so you do not miss out.

Please ensure that your order is correct prior to checking out to avoid this in future.

Chris
Customer Service Executive
Review Submitted: 20/09/2018 - 22:26:09
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Product arrived within one week in secure containers
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Plants arrived as healthy plugs and have been planted.
Review Submitted: 20/09/2018 - 06:55:07
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Delivery was fine
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The plants that I received were only plugs, not the jumbo plugs as the advert. Very disappointed
YouGarden Comments
I'm sorry to hear of your disappointment - if you'd like to send the dimensions of the plugs you received to CS@yougarden.com we'll be happy to look into this for you.

Chris
Customer Service Executive
Review Submitted: 20/09/2018 - 13:09:17
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First class plants and service
Review Submitted: 20/09/2018 - 14:18:47
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great products good communication at all time during delivery of goods
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well packed very good quality look forward to the flowering.
Review Submitted: 20/09/2018 - 07:32:30
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Very pleased with quick delivery. Many thanks.
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Lovely, healthy plants - can't wait to see them in full bloom. Well done.
Review Submitted: 20/09/2018 - 18:21:42
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Excellent service and packaging
Review Submitted: 20/09/2018 - 10:15:53
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Absolutely disgusting mostly dead
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Absolutely disgusting mostly dead won't be buying on line again
YouGarden Comments
I'm very sorry to hear this - please forward details of how many unsuitable plants you received and we'll be happy to address this for you. The email address is CS@yougarden.com

Chris
Customer Service Executive
Review Submitted: 20/09/2018 - 10:53:55
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V. Good
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V.Good
Review Submitted: 20/09/2018 - 10:45:11
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arrived in good condition Now in p0ts awaiting blooms
Review Submitted: 20/09/2018 - 08:02:54
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Prompt service but plants quite small. They've grown on successfully though.
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The plugs were quite mangled when they arrived, bent stems and crooked rootballs, but I've grown them on in a plug tray successfully. It's probably more of a transportation issue than poor quality.
Review Submitted: 20/09/2018 - 15:54:09
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Excecelent service plants good quality
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Beautifull plants would definiatly buy again thank you
Review Submitted: 20/09/2018 - 14:43:42
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Prompt despatch of order, plants actually arrived a day earlier than expected.
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Plants were a little dry on arrival and were a little smaller than anticipated but they recovered quickly.
Review Submitted: 20/09/2018 - 06:43:24
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i ordered jumbo plugs and received standard plant plugs. I supplied a photo on the day of delivery but apparently they were the correct size
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if I had received 12 instead of the 24 that arrived I would have snet them back and demanded a full refund
YouGarden Comments
Thank you for your comments - I can see that you confirmed via email that your plugs fall within the correct jumbo size range we advertise.

Chris
Customer Service Executive
Review Submitted: 20/09/2018 - 09:16:49
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First class service would recommend.
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Excellent Plants and very prompt.
Review Submitted: 20/09/2018 - 15:10:33
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Ordering, speedy delivery and good packaging, but see below!
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Original plants on delivery were fine, however two days later although watered and protected prior to planting were in a poor dried up state. Contacted seller who said they would replace. Awaiting replacement. This is probably a one off issue and will not stop me from making further purchases as and when depending on the replacements condition when they arrive.
YouGarden Comments
We appreciate you letting us know that there was an issue and allowing us to address this for you and I can see that the replacements were delivered last week. We hope you'll enjoy them!

Emma
Customer Service Executive
Review Submitted: 20/09/2018 - 07:04:30
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Fast efficient service
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Well preserved and packaged
Review Submitted: 20/09/2018 - 04:57:23
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Ordered plants which arrived in 2 days
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Very healthy looking, started to flower already.
Review Submitted: 20/09/2018 - 05:46:50
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Excellent & Speedy delivery.
You cannot expect to do better!
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Early days yet but having potted on, the plants look healthy.
Review Submitted: 20/09/2018 - 09:10:27
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I can’t wait for my plants to flower. Excellent company. I would highly recommend them!
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My plants arrived safe and was in a very good condition
Review Submitted: 20/09/2018 - 19:42:26
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Quick service
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Plants packed well ,Healthy and strong growing in hanging basket. I am really pleased looking fore wards to a great display.
Review Submitted: 18/09/2018 - 13:38:53
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Easy ordering and quick delivery great!
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Healthy plants, well packaged so none damaged. Some of the pansies had even started to flower so gave some idea of the colours- good for when arranging the tubs/baskets.
Review Submitted: 17/09/2018 - 14:53:51
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On this occasion I was very disappointed. The plugs were very small
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Small and weak
YouGarden Comments
We trust you've now planted up and hope the pansies will give a good display but of course if there are any issues please contact us (a photo is always helpful) - our email address is cs@yougarden.com, thank you.

Emma
Customer Service Executive
Review Submitted: 16/09/2018 - 11:50:44
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very good service
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prompt delivery and arrived in good condition
Review Submitted: 16/09/2018 - 06:44:28
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Arrived very promptly
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Growing already
Review Submitted: 15/09/2018 - 18:17:01
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Items very wel packed and quick delivery.
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Strong plants in good condition after their journey.
Review Submitted: 15/09/2018 - 17:28:48
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No complaints as everything was done as promised
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Arrived on the promised day.
Securely packaged with no damage.
Plants were in good condition and looked healthy.
Kept them in their packaging for three days before planting and looked as good as when they arrived.
Look like they're growing well
Review Submitted: 15/09/2018 - 06:34:42
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Fast delivery well packed
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Fast deliveryand good, healthy plants. Thank you
Review Submitted: 15/09/2018 - 06:44:40
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The plants arrived n good condition, perhaps smaller than I had anticipated. They were also rootbound. They should have been sent out earlier.
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They have all been planted out and they are looking better.
Review Submitted: 14/09/2018 - 23:50:00
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Can not complain about a very good service.
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Very very pleased,all plants in very good condition.
Review Submitted: 14/09/2018 - 23:46:09
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Plants arrived in excellent condition
Review Submitted: 15/09/2018 - 07:23:07
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However forgot to send part of the order. Rectified after a few days.
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Some pansies very small but looking better after some care. No indication of colour so difficult to plant out.
Review Submitted: 15/09/2018 - 06:10:42
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Advertising does not reflect in large print 2 for 1 offers do not apply if 10 percent is taken at end of order.
YouGarden Comments
Thank you for your feedback. Only one offer can be applied per order, so if you applied a 10% discount it would override any offers already in your shopping basket.

Chris
Customer Service Executive
Review Submitted: 14/09/2018 - 05:25:54
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Pansy plugs arrived on time and in good packaging.
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I received my 24 Pansy,s which look healthy, potted them as directed and am keeping them in the conservatory. I will let you know if they don't grow as expected.
Review Submitted: 14/09/2018 - 07:49:55
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Good selection
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Plants arrived in good condition and very healthy
Review Submitted: 14/09/2018 - 18:30:13
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Good quality plants received well packed and delivered quickly so they did not perish.
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Plants arrived in good condition. I am growing them on before planting them outside hopefully they will bloom well once they are in baskets.
Review Submitted: 14/09/2018 - 06:06:41
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Very quick delivery and plants looked very healthy when they arrived, good value for money
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These plants look very healthy apart from two of them, but I think the slugs might be the problem, hopefully the slug pellets will help
Review Submitted: 14/09/2018 - 14:26:48
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Rubbish
YouGarden Comments
I'm sorry to hear of your dissatisfaction - if you'd like to forward details to CS@yougarden.com we'll be happy to try to help.

Chris
Customer Service Executive
Review Submitted: 13/09/2018 - 13:12:27
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This is the first time we have used you and your response and information were good.
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Will be able to give a better response when the plants are established. But to date we are impressed with the products
Review Submitted: 13/09/2018 - 08:17:25
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Easy to use website, good offers.
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Healthy plants, well packaged.
Review Submitted: 13/09/2018 - 07:41:57
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Very easy to deal with
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The plants look healthy,
Review Submitted: 13/09/2018 - 00:39:54
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Extremely prompt delivery of my order arrived in excellent condition.
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Flowers are popping out all over. Very pleased.
Review Submitted: 13/09/2018 - 07:54:55
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Good fast service
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Healthy.looking plants ,wellnpacked for delivery..
Review Submitted: 13/09/2018 - 05:54:40
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Just as I expected
Review Submitted: 13/09/2018 - 12:34:25
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great service
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The plants are excellent
Review Submitted: 13/09/2018 - 19:34:42
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Plants arrived promptly and were safely packaged to avoid damage.
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Pansy plugs were easy to plant and seem to be doing well.
Review Submitted: 13/09/2018 - 07:05:26
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I was really pleased with my order
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Plants arrived in good time and were well packaged.
Review Submitted: 13/09/2018 - 08:30:20
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Quick delivery and good plants
Review Submitted: 11/09/2018 - 17:25:47
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Excellent service from this company. Order failed to turn up so they sent another, no questions asked. Brilliant.
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Plants have been planted and are blooming already. Good stuff.
YouGarden Comments
Glad to hear you're happy with our service.

Chris
Customer Service Executive
Review Submitted: 10/09/2018 - 11:30:36
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was a little worried when the delivery was a day later than expected, but the plants were fine
Review Submitted: 10/09/2018 - 15:52:54
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I ordered the plants they came as advertised and came much quicker than expected
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As plug plants they have not shown their true selves yet so cannot really comment..but they are growing
Review Submitted: 10/09/2018 - 05:52:32
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Good telephone response , quick and easy ordering
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Good quality plug plants
Review Submitted: 10/09/2018 - 12:26:36
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Excellent service
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Beautiful plants
Review Submitted: 10/09/2018 - 06:35:01
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Good
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Good
Review Submitted: 10/09/2018 - 07:00:35
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Items arrived in excellent condition, well packaged and much sooner than expected
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lovely strong plugs and very healthy looking
Review Submitted: 10/09/2018 - 09:46:05
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Very quick service thanks
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They are strong little plants they have grown quite a lot in this short time thanks
Review Submitted: 10/09/2018 - 08:08:20
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Very prompt and efficient service
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Arrived well packed and in very good condition
Review Submitted: 09/09/2018 - 12:28:39
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Fast and speedy service with excellent packaging, when ordering operator very clear and precise.
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Plants looked strong and sturdy on arrival, so looking forward to them blooming well contained in transport.
Review Submitted: 09/09/2018 - 11:40:48
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good price and prompt delivery
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6 plants dead already . just like our last order . shame .
YouGarden Comments
Plants can sometimes suffer a little during transit, but should perk up with a bit of light and water. If this isn't the case please let us know at CS@yougarden.com

Chris
Customer Service Executive
Review Submitted: 08/09/2018 - 10:35:25
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All arrived well packed and in reasonable time.
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All in good condition on arrival and since potting on.
Review Submitted: 08/09/2018 - 21:12:47
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Prompt service and well packaged, also the courier used leaves the plants in a sensible place.
Review Submitted: 08/09/2018 - 18:33:07
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Very helpful and friendly
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They are flowering already
Review Submitted: 08/09/2018 - 05:46:17
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The delivery company according to their information had these plants in their van for over 2 days before delivering them. Luckily they survived. If they had been big plants I am not so sure
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Very healthy looking plants. Smaller than I expected for jumbo plugs.
Review Submitted: 08/09/2018 - 15:14:04
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Speed of delivery was second to none!
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Already planted into hanging baskets. Look healthy, and looking forward to a good winter display.
Review Submitted: 08/09/2018 - 07:42:52
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Supposed to be jumbo plug plants but not were tiny. Not impressed at all
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I was not expecting tiny plants thought they would be alot bigger. Will not be ordering again
YouGarden Comments
The jumbo plugs should be around 2.5-3.5cm diameter, and around 6-8cm tall. If you are concerned this isn't what you've received please forward some photos to CS@yougarden.com so we can advise.

Chris
Customer Service Executive
Review Submitted: 08/09/2018 - 14:35:04
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Very good service!
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Lovely strong and healthy plants, flowering soon after they were received!
Review Submitted: 08/09/2018 - 02:30:37
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Excellent prompt service - product arrived by due date, sensibly packaged
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Lovely healthy plugs arrived in good order due to excellent packaging.
Review Submitted: 08/09/2018 - 18:06:12
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No problems. Potted on. Lost a couple due weather. But snug and safe in greenhouse.
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Have potted on and am sure will have a great display.
Review Submitted: 07/09/2018 - 22:58:50
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I'm very happy dealing with this Company
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I have just planted them in several pots. Unlike other Winter pansies that I have purchased they don't usually flower until the end of the following winter but in this case several have already flowered now. I must admit when they were delivered they looked strong and healthy
Review Submitted: 07/09/2018 - 09:15:11
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My main problem with you garden is the length of time it takes to receive your order and when the order does arrive the plants have been damaged in the the post
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I would imagine the plants were of good quality when dispatched but by the time they were delivered they needed replacing.
YouGarden Comments
I'm pleased to see that your replacement plants have now been delivered - please accept my apologies for the first lot not being up to our usual standard.

Chris
Customer Service Executive
Review Submitted: 07/09/2018 - 09:24:09
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Excellent service
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All plants in good condition. Will definitely order more
Review Submitted: 07/09/2018 - 06:16:45
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My order was despatched quickly and arrived in good time. The plants were well packed and in good order.
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The plants were in good order on arrival, planted out straight away and are already flowering, just the job.
Review Submitted: 07/09/2018 - 15:32:25
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Process went well and on time.
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Plants arrived well packed. Now flourishing before being planted out.
Review Submitted: 07/09/2018 - 09:51:51
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Well packaged
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24 healthy plugs ready to be grown on.
Not the cheapest available but buy one get one free compensates.
Review Submitted: 07/09/2018 - 06:10:39
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Package arrived in a few days, securely packed
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3 of the plants do look a bit poorly after potting up the plug plants one week ago.
Review Submitted: 07/09/2018 - 08:47:24
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Plants arrived when they said could not fault whatsoever
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Plants arrived fresh and healthy
Review Submitted: 07/09/2018 - 06:18:53
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Delivery quick
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Not JUMBO plug plants as described. Very disappointed !
YouGarden Comments
I'm sorry to hear of your disappointment - if you'd like to send some photos to CS@yougarden.com we'll be happy to look into this for you.

Chris
Customer Service Executive
Review Submitted: 07/09/2018 - 06:23:30
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The service is always fast.
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The plants are very good value for money.
Review Submitted: 07/09/2018 - 13:38:14
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Good service from James
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Plants died, contacted and James agreed to replace foc
YouGarden Comments
I'm glad to hear that James sorted your problem quickly for you.

Chris
Customer Service Executive
Review Submitted: 06/09/2018 - 19:13:04
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We like the service quick and good plants
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We had been away for a few days so the plant had been left for around three days but they are looking good We are very pleased with them.
Review Submitted: 06/09/2018 - 11:46:28
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My order was sent out within 24 hours so I was pleased but they took over five days to be delivered. I emailed the company as their telephone number is a premium rate which I can’t use. They responded after 48 hours and I have further commented below.
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My rating is because the plants are sent out inside a hard plastic cover with no water. They were in the Royal Mail post service for five days until I received them and were not in a very healthy condition. I have contacted the company who have asked me to let them know if the plants survive after planting them on. Was not offered a free replacement but could have 12 more if I paid for delivery. Not very impressed with customer service.
YouGarden Comments
Thank you for contacting us.

I'm afraid you didn't enter the offer code or the additional pack of pansies to your order, so the 12 ordered pansies were sent. My colleague has kindly offered to send the addition plants at only the cost of postage; I'm sorry that this is not suitable for you. Alternatively we could sent them with a future order, subject to availability.

Please keep us updated on the progress of the plants you are concerned about.

Chris
Customer Service Executive
Review Submitted: 06/09/2018 - 06:52:54
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Better to use coupon in newspaper as I missed the promotion code using on line page. It dosn’t pay to pay on line your money taken to quick and you end up with poor service
YouGarden Comments
Thank you for your feedback.

I can see that my colleague has sent out a further 12 plugs at only the cost of P&P as a goodwill gesture; I'm sorry to hear this is not satisfactory to you.

Chris
Customer Service Executive
Review Submitted: 06/09/2018 - 06:55:03
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I have bought several items from You Garden and have always been pleased with my purchases. Unfortunately I had a problem with my latest purchase; I contacted You Garden, my email was responded to promptly and the problem resolved, damaged plugs were replaced.
Excellent customer service.
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It's too soon to comment. Some of the plug plants suffered during transit, these have been replaced with strong healthy plugs.
I would like to comment that all my previous purchases arrived in perfect condition.
Review Submitted: 05/09/2018 - 21:22:30
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Great service - package arrived on time & the pansies were in great condition.
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Already looking good & will look great through the winter.
Review Submitted: 05/09/2018 - 08:57:55
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Delivery was very quick
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Plants a little small I need to pot them on even though they were garden ready
Review Submitted: 04/09/2018 - 18:49:01
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Service could'nt be better.
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Excellent product
Review Submitted: 03/09/2018 - 10:37:15
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Service was excellent. Thank you
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Yet to grow but all still alive
Review Submitted: 03/09/2018 - 13:35:01
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Good.
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All in good order.
Review Submitted: 02/09/2018 - 09:19:13
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Lots of choice on the web site which is easy to use.
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Plants arrived well packaged and in good order. I have planted them on and they are growing well. Looking forward to seeing them flower in the coming months.
Review Submitted: 02/09/2018 - 10:45:23
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Still not received item
YouGarden Comments
I checked your order after seeing your feedback and can see it was dispatched via Royal Mail on 22nd August so my sincere apologies that it must have been lost in transit. Please be assured that I've now raised a fresh order for dispatch to you asap! We're sorry for the wait and trust you'll soon be enjoying your plants.

Emma
Customer Service Executive
Review Submitted: 02/09/2018 - 07:28:53
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Obviously sent Wed. 22nd, before the Bank Holiday weekend and arrived on Wednesday 29th looking very sorry for themselves and bone dry. Am nursing them along and hope they survive.
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See above.
YouGarden Comments
Gosh we wouldn't have expected them to arrive after the weekend so I'm sorry there was a delay. Should the plants not revive with all due care please do get in touch via cs@yougarden.com thank you.

Emma
Customer Service Executive
Review Submitted: 02/09/2018 - 19:09:31
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Packed well
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Plants needed watering on arrival very limp
Review Submitted: 02/09/2018 - 11:22:10
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NO problems.
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Look ok.Well see.
Review Submitted: 02/09/2018 - 06:07:58
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Plants arrived as stated within 7 days. All arrived in good condition. Looking forward to seeing the results in the near future.
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Plants arrived as stated within 7 days. All arrived in good condition. Looking forward to seeing the results in the near future.
Review Submitted: 02/09/2018 - 10:35:52
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After pointing out that some of my order was missing your company responded immediately and within 2 days I received the missing part.
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Too early today as the plug plants are not yet ready to provide me with the abundance of flowers shown on your advertisement. The plug plants, however, do appear to be healthy.
Review Submitted: 02/09/2018 - 15:00:44
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Good price. Fast delivery.
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I
Review Submitted: 01/09/2018 - 23:24:43
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When my order hadn't arrived a week after dispatch I rang and they promptly sent me a replacement which I had the next day
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Plants look healthy enough time will tell
Review Submitted: 01/09/2018 - 23:24:42
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Excellent service and lovely plants well packaged
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Was pleasantly surprised to get next day delivery for the replacement plants you sent me. Arrived in excellent condition. Thank you once again for superb customer service.
Kind regards, Dawn Morgan
Review Submitted: 01/09/2018 - 10:12:00
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Delivered as promised
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Look on the small side, but will see as the weeks go past
Review Submitted: 01/09/2018 - 06:50:17
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Delivered as stated. in good protective packaging
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The plants just a bit smaller than I thought.
Review Submitted: 01/09/2018 - 16:18:51
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Healthy looking plants, well packed and delivery schedule advised
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healthy looking plants, bit smaller than expected but they are fine
Review Submitted: 01/09/2018 - 07:06:42
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Arrived on time
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In a bad way when they arrived
YouGarden Comments
I'm very sorry to hear your pansies didn't arrive in best condition. We trust they've now perked up but if not please do contact us via cs@yougarden.com so we can look into this for you - many thanks.

Emma
Customer Service Executive
Review Submitted: 01/09/2018 - 06:30:56
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Speedy
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One or two plugs damaged in transit
Review Submitted: 01/09/2018 - 06:15:30
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never have a problem with anything I ask staff always polite and willing to help which is very hard to find in this day and age.Well done.
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very healthy plants all planted up just have to wait now.
Review Submitted: 01/09/2018 - 07:14:27
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very good services
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Look heathy plants I put them into a pot for now as the plug plants are to small to put in the garden the slugs will eat them
Review Submitted: 01/09/2018 - 16:43:55
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very quick delivery
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Some of the pansies look as if they are dead but they might come away again we are hoping
Review Submitted: 01/09/2018 - 16:26:34
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Very pleased with delivered plugs -nice healthy looking plants -will be ordering again .��
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Really pleased -and looking forward to seeing them in full bloom - will have a few ideas ready for spring ordering .
Review Submitted: 31/08/2018 - 23:31:38
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Very pleased with plants & delivery
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As they were plug plants I still have them indoors till they become stronger for re/planting outside. Pleased with delivery
Review Submitted: 01/09/2018 - 06:47:59
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Satifactory
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I had two dead and some very small, not as good as last years plants
YouGarden Comments
We aim to at least match the quality year on year so my apologies that you were a little disappointed. A further pack of 12 will be sent out to you to complete your display which we hope you'll enjoy!

Emma
Customer Service Executive
Review Submitted: 01/09/2018 - 13:14:12
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Fast and efficient service
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All plants received in good condition and very healthy
Review Submitted: 01/09/2018 - 06:26:28
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Excellent service plants arrived in good condition and on time.
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Great plants , planted out within an hour of delivery and have got 2 flowers already!
Review Submitted: 01/09/2018 - 08:01:09
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Excellent service.
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Plants arrived safe - well packed and look very healthy.
Review Submitted: 01/09/2018 - 19:20:23
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I like getting email with special offers & discounts etc
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Quick delivery, well packed, I planted them after watering within 1 hour
Review Submitted: 01/09/2018 - 08:28:27
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Good customer service... user friendly website, good choice of products, good packaging, care info, delivery & communication of this.
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Most of them I have planted so far, but all are doing well even the ones not yet planted.
Review Submitted: 16/03/2018 - 16:52:13
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good fast delivery service
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nice healthy plants
Review Submitted: 03/03/2018 - 23:16:23
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took 2 weeks to post and failed to reply to MANY!!!!!!!!! e mails
YouGarden Comments
Please accept my apologies for the delay encountered. We pride ourselves on our customer service and never ignore any emails we receive - on checking I have unfortunately been unable to locate any previous correspondence from your email address. Please note that our correct email address is CS@yougarden.com

Chris
Customer Service Executive
Review Submitted: 24/02/2018 - 07:58:58
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Good service
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Excellent specimens
Review Submitted: 11/02/2018 - 20:05:49
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Excellent service
Review Submitted: 10/02/2018 - 10:07:49
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Excellent service as always.
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Lovely healthy plants. Well packaged.
Review Submitted: 10/02/2018 - 03:40:50
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Good comms, alerted to plants coming, even the courier told me they were live plants.
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Lovely healthy plants in really good packaging, apart from it being plastic it's a trade off from being them arriving shook to death, which has happened to me but not from you garden. Will buy again.
Review Submitted: 10/02/2018 - 12:44:42
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The free bulbs we received was a nice unexpected surprise
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Very good condition
Review Submitted: 10/02/2018 - 08:23:59
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Consistent and reliable service
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Good quality and in good condition.
Review Submitted: 10/02/2018 - 16:05:12
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parcel replaced immediately and arrived in a couple of days of my query
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unfortunatly I have neglected them and have lost some.Never mind I must be more careful in future.
Review Submitted: 26/12/2017 - 00:07:04
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Product arrived on time and in good shape.
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Repotted the pansy plugs as advised in compost and placed them in the greenhouse. They failed to show any signs of growth so I moved them into the conservatory where the still appear to be failing. Half are turning yellow and the others show no indication of growth. A very poor by indeed.
YouGarden Comments
Firstly, thank you for your recent order with us. I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 11/12/2017 - 23:11:30
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Have been very pleased with YouGarden so far. Will probably order more from them next season.
Review Submitted: 25/11/2017 - 08:10:45
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Misleading adverts and poor customer service
No real idea of the importance of customer confidence
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to early to say as yet
YouGarden Comments
I am sorry to hear that you are so disappointed, however according to our records you received what you ordered? Could you give us some detail please as I would like to resolve this for you?

Will
Head of Customer Service
Review Submitted: 20/11/2017 - 13:24:10
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all delivered satisfactory
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plants planted yesterday to early to see results
Review Submitted: 18/11/2017 - 15:38:11
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I have had excellent service from YouGarden. They have always supplied good products and excellent delivery at reasonable prices.
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They are healthy and sturdy plants that will match the marvelous ones supplied by YouGarden last year.
Review Submitted: 18/11/2017 - 09:49:48
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First rate service and first class plants.
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Arrived well packed and in excellent condition. Looking forward to a good display in Spring.
YouGarden Comments
Thanks again for your order and for leaving such a great review!

Will
Head of Customer Service
Review Submitted: 18/11/2017 - 10:55:34
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Service up to usual standard that's why I purchased from tghem
Review Submitted: 18/11/2017 - 10:17:55
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Very good service, easy to order.....and very quick delivery
Review Submitted: 18/11/2017 - 10:37:35
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Always reliable. Plant good
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Not planted out but look very healthy
Review Submitted: 14/11/2017 - 20:57:18
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Still insist the plants are not too small
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Plug palnts size are too small
YouGarden Comments
We are so sorry to hear that you are unhappy with the plug sizes. We have a list of all of plug sizes on our website. I shall e-mail this directly to you.

Katy Rogers
Customer Service Assistant
Review Submitted: 13/11/2017 - 15:53:19
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Always efficient
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Healthy plants, looking great
Review Submitted: 13/11/2017 - 10:07:48
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Arrived when they said.
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Comment as forPansy mix. It was the same for the first lot I ordered and thought it was a one off.
Review Submitted: 13/11/2017 - 09:58:29
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Plants arrived in good condition
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Plants arrived in good condition.
Review Submitted: 13/11/2017 - 08:25:09
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A comprehensive service covering all aspects of gardening.
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Arrived promptly in good condition. Hope they settle in well & flourish despite the cold snap.
Review Submitted: 13/11/2017 - 01:08:46
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Reliability and quality of products very good
Review Submitted: 13/11/2017 - 08:00:48
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The service was excellent, the plants arrived within days of placing the order.
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When the plants arrived they were well packed and in excellent condition
Review Submitted: 13/11/2017 - 10:08:59
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Pleased with promptness and price
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Disappointed with size of plans
Review Submitted: 12/11/2017 - 19:51:00
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Plants wilted no update on when 2nd part of order due poor packing
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Weak and wilted
YouGarden Comments
Are you possibly able to send some images over to us please? Your roses are due to be despatched tomorrow.

Katy Rogers
Customer Service Assistant
Review Submitted: 10/11/2017 - 10:28:58
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Items arrived in good time but badly packed
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Very badly Packaged Box, items were put into box far to big and no packaging inside so both Plastic Pansy Plug holders could be thrown about inside so only received one Which was replaced.
YouGarden Comments
Oh no! I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 09/11/2017 - 07:05:29
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Always had good service
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Plants a good size, ready for putting in the garden ��
Review Submitted: 07/11/2017 - 21:24:21
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Plants arrived well packed and on time.
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Well packed and healthy.
Review Submitted: 04/11/2017 - 06:47:17
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Deliveries and all queries have been met positively and quickly
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Not seen the growth yet but all plugs look strong.
Review Submitted: 04/11/2017 - 09:10:52
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I have found the company to be very helpful and clearly committed to providing an excellent service.
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I cannot comment yet on the plants as they will not be planted out for another three weeks or so, but they arrived here looking very healthy and appear to be doing very well so far.
Review Submitted: 04/11/2017 - 09:25:35
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Packaging very poor Items missing
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Not sure yet as they are still growing
Review Submitted: 04/11/2017 - 07:41:04
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At last I have received my flowers undamaged, who ever packed them has done a good job. Not before time as I have had two orders where tha packing was diabolical.
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Very good strong flowers.
Review Submitted: 03/11/2017 - 21:42:57
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Very efficient delivery service - quick,quick,quick. excellent.
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so far so good now must wait for the flowers
Review Submitted: 03/11/2017 - 10:31:13
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Product arrived early and in good condition
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Very healthy appearance on arrival. Awaiting flowering for final verdict.
Review Submitted: 02/11/2017 - 08:36:08
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Received plants promptly. Good telephone manner when ordering.
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Good quality plants well wrapped.
Review Submitted: 02/11/2017 - 08:06:27
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Excellent service from order to delivery.
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Plants slightly dry when they arrived but still excellent plants.
Review Submitted: 02/11/2017 - 17:43:31
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The initial email suggested a tracking facility and delivery within 3 day. Neither happened. I had to phone and was told it would be Royal Mail delivered on day 5.
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Good packaging but 5 days in transit was too long. Also the booklet received advertised buy one get one free ....seems I didnt qualify !
Review Submitted: 02/11/2017 - 08:55:45
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They deliver quickly and plants in good condition
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Quite a lot of the plants gave died
Review Submitted: 02/11/2017 - 18:05:28
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Quick delivery of plants with excellent packaging so plants arrived in good condition.
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Good root systems and pl@nts looked well nourished
Review Submitted: 02/11/2017 - 07:22:57
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Good, quick, efficient service
Review Submitted: 02/11/2017 - 09:15:01
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Well packed arrived quickly
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The plants were in good condition
Review Submitted: 02/11/2017 - 10:19:36
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Several email adverts for Pansy CoolWave were sent with description of Jumbo plug plants. I received small to medium plants.
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I did not receive the Jumbo plants as advertised but small to medium plug plants. I have potted them on to grow but the company should send the plants as advertised. I have had to buy jumbo plugs from another online company to provide colour instantly in my hanging baskets
Review Submitted: 02/11/2017 - 10:14:20
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Plants arrived in good condition.
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All doing well in basket.
Review Submitted: 02/11/2017 - 11:43:47
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I ordered my item it arrived well wrapped and on time
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I've planted them out and now it's time to wait to see how they trail, this is the first year for trailing pansies so I'm very excited!
Review Submitted: 02/11/2017 - 06:23:35
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Slightly surprised to receive smaller plug plants than ordered - more of them to make up for the inability to supply jumbo plugs but actually, I would have preferred to have been given the choice of accepting more (but much smaller) plants or a refund. I didn't really want these tiny plug plants!
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Was expecting jumbo plug plants not lots of little ones! Asking the customer what they would prefer would be courteous!
Review Submitted: 18/10/2017 - 23:37:29
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good
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good
Review Submitted: 19/10/2017 - 09:00:55
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The first set of plants and bulbs were good.
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The pansies were little more than 1/2 inch high and as my husband has shovels for hands they were too small. We asked a neighbour to help us re-pot as I am disabled, thankfully, they are good neighbours.
Review Submitted: 19/10/2017 - 11:41:27
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Very satisfied with the service.
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Well grown plants securely packed.
Review Submitted: 16/10/2017 - 14:06:07
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Not much to comment about. No communication to enquire if your alternative product might be suitable. Which it is NOT
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Very disappointed.
i ordered Giant trailing pansies, only to find on arrival of my order, that they are tiny and very fragile. So much so that due to Arthritis, I am unable to handle them.
I shall not use you again.
YouGarden Comments
We were sorry to hear that you were not happy with the Pansy, I can see that we have replaced them for you. Please do not hesitate to let us know if you have any further problems.

Terry Falcone
Customer Service Assistant
Review Submitted: 13/10/2017 - 11:36:55
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Arrived on time
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The plug plants were very small I would not describe them as jumbo nor would I buy from them again
Review Submitted: 12/10/2017 - 07:23:51
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Would be great if special offers had special codes and prices so the right prices were shown on line rather than the higher price and then disputing it
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Look in good health all potted up and hoping they survive
Review Submitted: 12/10/2017 - 06:09:22
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Pretty good delivery. Well packaged.
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Plants in very good condition and thriving well. I can't wait to see them flower as I never knew a trailing pansy existed.
Review Submitted: 10/10/2017 - 13:33:05
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everything went well with my order
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good quality plugs - looked healthy on receipt and have grown on well.
Review Submitted: 07/10/2017 - 20:52:05
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everything went well with my first order thank you.
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Arrived well packed and in good condition - have grown on quite nicely over the first week.
Review Submitted: 07/10/2017 - 20:49:17
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Plants arrived promptly, but not the ones ordered. Gentleman was helpful when we explained that the ones we received were not what we ordered and very frail. He promised a refund.
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Poor because not what we ordered.
YouGarden Comments
We are sorry to hear that you did not receive the correct plants, this is obviously unacceptable.

Terry Falcone
Customer Service Assistant
Review Submitted: 07/10/2017 - 08:37:00
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Because of great demand they were unable to fufil the order and sent tiny plugs rather than large ones, which was really inconvenient. On the other hand they sent far more of them, which was nice - providing they all survive...
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Hope they all survive - some look very spindly
Review Submitted: 07/10/2017 - 07:38:18
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Adequate re delivery time
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The pansies were supposed to be in medium plugs, but were in fact in very small plugs. The plants themselves were barely more than seedlings and in pretty poor shape after being crammed into a small flat box
There's is no way they will flower this winter!
YouGarden Comments
We are sorry to hear that you are not happy with the Pansies. Please do not hesitate to send us a photograph so that we can take the appropriate action.

Terry Falcone
Customer Service Assistant
Review Submitted: 07/10/2017 - 07:09:19
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Nice plants excellent condition good
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Nice plants excellent condition
Review Submitted: 06/10/2017 - 15:31:16
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Arrived in good condition and very well packed.
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So far, so good. plugs seem to be settling well.
Review Submitted: 06/10/2017 - 09:16:23
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Very good
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Very good
Review Submitted: 06/10/2017 - 20:40:40
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Quick delivery all in good order
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Look really good and i look forward to seeing them in flower
Review Submitted: 06/10/2017 - 11:01:41
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Speedy supply but there was confusing info on their website as I was buying something advertised in the Radio Times and as I recall I wasn't able to use the offer code in the RT and using the in-house code instead gave me a discount rather than another free batch of the 'Cool Wave' Pansies. I have spoken to the company but have decided against doing another order to get what we actually wanted.
Review Submitted: 06/10/2017 - 11:26:04
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Good customer service.
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plugs received in good order, looking forward to them growing and flowering
YouGarden Comments
We are pleased to hear that everything was resolved quickly and efficiently for you.

Katy Rogers
Customer Service Assistant
Review Submitted: 06/10/2017 - 13:24:34
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Their service has become unreliable. Orders received are not what was paid for. Ordered garden ready pansy viola. Got a part delivery of tiny seedlings and only half the order. When contacted I was told they were out of stock and rest would follow in a month. Tried in a week. Even tinier and squashed into a box far too small. The brochure was folded in half and forced into package crushing seedlings.
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See last comment. Promised a redelivery in a month .Myoffer to return the tiny crushed ones was declined. I am now awaiting 12 + 12 free for two hanging baskets which I want identical.
YouGarden Comments
Good Afternoon,

Firstly, thank you for your recent order with us. I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 06/10/2017 - 09:21:37
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All good
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Plants arrived well packd and heath strong looking plants
Review Submitted: 04/10/2017 - 23:44:39
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Excellent
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Excellent
Review Submitted: 05/10/2017 - 09:22:17
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excellent quick service
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very well packaged and healthy plants
Review Submitted: 05/10/2017 - 18:41:13
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Speedy delivery and in perfect condition.
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All plants were looking very healthy and well packaged. Looking forward to watch them grow.
Review Submitted: 05/10/2017 - 20:11:41
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Postage and packing were not made clear in the offer and had to be paid separately which was rather annoying
Review Submitted: 05/10/2017 - 00:21:47
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First rate service and delivery
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Plants arrived quickly look good and strong. Smaller than expected so have potted up in larger pots before putting in baskets. No problems. Always happy with your packaging and delivery, many thanks.
Review Submitted: 05/10/2017 - 07:27:57
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No problems at all on anything I've received from You Garden.
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Delivered in excellent, healthy condition.
Review Submitted: 05/10/2017 - 11:02:12
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Excellent products and customer service.
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Very healthy plants.
Review Submitted: 05/10/2017 - 07:17:45
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Good attention to customer service
Review Submitted: 05/10/2017 - 08:44:00
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Good quality at a good price and delivered safely
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They look strong and have transplanted well.
Review Submitted: 05/10/2017 - 07:14:34
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.
Review Submitted: 02/10/2017 - 10:55:07
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Service was ok
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The description said Jumbo plugs - would hate to see the small plugs - if I'd known how small they were I would not have ordered them
Review Submitted: 30/09/2017 - 08:13:35
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care needs to be taken
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x
Review Submitted: 30/09/2017 - 08:41:02
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This was my first order with Your Garden, very disappointing service, wrong product received and items missing from my parcel. I contacted them and they replaced the missing items but not very impressed with my first order!
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Plants seem healthy and growing well alothough slightly smaller plugs than I expected.
YouGarden Comments
Sorry to hear that you are disappointed with your first order. I have emailed you about this.

Will
Head of Customer Service
Review Submitted: 30/09/2017 - 15:05:21
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whereas I received the trailing pansies and have planted them, I did not receive the polyanthus I ordered at the same time. On querying their non-delivery I was told they were not on the order and I would have to pay a further delivery charge should I still want them. I know the polyanthus were on the original order because the salesperson added them to the bill cost she quoted me; although I notice from my card that I have only be charged for the pansies and delivery. Now I need to make a difficult journey to a garden centre to acquire the polyanthus. I refuse to pay further delivery charges just because the salesperson made a mistake.
YouGarden Comments
We are really sorry to hear this. I shall look into this and be in touch with you directly with a solution for this error.

Katy Rogers
Customer Service Assistant
Review Submitted: 30/09/2017 - 22:41:10
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Quick response and delivery time noted in email was just as it was said.
Review Submitted: 28/09/2017 - 10:59:42
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Prompt service
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Good healthy well packed plants
Review Submitted: 28/09/2017 - 05:27:02
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the service I received was excellent and delivery prompt.
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they arrived in good condition, but were a replacement for last year's 'cool wave' which were poor and one pack were the wrong colour and not trailing.,and diseased, so I await the flowering of this year's plants.
Review Submitted: 28/09/2017 - 08:47:13
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I like using You Garden - they always have a different range from other Nurseries
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The Pansy "Cool Wave" arrived as promised in safe & secure packaging and they are really healthy plants. Well recommended by me !
Review Submitted: 28/09/2017 - 09:11:43
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none
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Thought the plugs were a little small, but proof will be the growing in our hanging baskets!
Review Submitted: 28/09/2017 - 07:13:47
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Service kept me informed and was prompt
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Plugs were little bit battered but flowering now planted
Review Submitted: 28/09/2017 - 08:01:27
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Plants arrived and look ok.
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Plants arrived and look ok.
Review Submitted: 28/09/2017 - 12:59:39
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Reliable and nice plants
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They look all nice and healthy so fingers crossed they will grow nicely
Review Submitted: 28/09/2017 - 00:24:21
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Plants were dispatched and arrived promptly.
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So far so good - flowers now beginning to appear.
Review Submitted: 28/09/2017 - 08:10:30
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Very interesting
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Perfect plants for the space I wanted to brighten up !
Review Submitted: 28/09/2017 - 21:33:28
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Quick and efficient. Yodel however had the parcel the wrong way up. No long term damage tho.
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Healthy plugs. All now potted on and doing well.
Review Submitted: 28/09/2017 - 05:44:26
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My address on the parcel was just shown as "15" and the town "Shifnal TF11 9QF", no named Road, i.e. "Wadlow Drive". If it was not for the very good postman we have, who recognised my name, the parcel would never have reached me! Attention to detail please.
YouGarden Comments
Thank you again for your order. The address details were those which you entered on our website when you placed the order. In future, please ensure that you have everything correct before checking out.

Will
Head of Customer Service
Review Submitted: 28/09/2017 - 06:32:00
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Prompt delivery and good quality plant plugs
Review Submitted: 28/09/2017 - 05:09:09
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Received on good condition, growing well
Pat
Review Submitted: 28/09/2017 - 07:59:02
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I had a query with the ordered product and the company were very helpful. The plants arrived quickly and were good quality and well packaged.
Review Submitted: 27/09/2017 - 23:27:33
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Plants arrived save and sound
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A little early to tell yet but they look like good quality, healthy plugs
Review Submitted: 26/09/2017 - 20:47:18
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After an initial problem, replacements were dispatched which are excellent
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The new pack arrived moist and looking really fresh
Review Submitted: 23/09/2017 - 11:27:53
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There was difficulty in registering my £5 voiucher - the order when received was one item short ( quickly remedied)and a note sent after about the poor service has not yet had a reply-- normal excellent service -- quite poor this time !!
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Plug PLANTS GOOD
YouGarden Comments
Good Afternoon,

Firstly, thank you for your recent order with us. I am ever so sorry to hear that you are not satisfied with the order. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 23/09/2017 - 07:25:03
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Good service , quick and efficient .
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Slow growing and two dead already .
YouGarden Comments
Good afternoon,

Please accept our sincerest apologies for any disappointment caused by this. If you could get in touch with us via Email, we would be more than happy to help where possible.

Kind regards
YouGarden
Review Submitted: 22/09/2017 - 07:33:29
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Quick delivery , easy website
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Healthy plants
Review Submitted: 22/09/2017 - 12:12:10
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prompt delivery. very easy transaction
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beautiful plants that have settled well in the pots.
Review Submitted: 22/09/2017 - 16:34:14
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There was a problem with my payment. It appeared to have gone through OK online but the company contacted me quickly so that I could pay over the phone. Perhaps the website should be improved to show that payment has failed, before issuing an order confirmation online.
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The plants arrived in a bit of a mess. The package had not been kept upright by the couriers and some plugs had lost all soil from the roots. However, I planted quickly and think they have all survived.
Review Submitted: 21/09/2017 - 09:18:13
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Plants arrived in good condition.
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As above.
Review Submitted: 21/09/2017 - 05:32:20
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First class service
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Healthy and well packed
Review Submitted: 21/09/2017 - 07:06:18
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I got what I ordered in a reasonable time.
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All the plants were no longer in their places in the packaging.
Review Submitted: 21/09/2017 - 09:55:39
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So far I have had no problem with ordering and receiving these plants
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I am hoping they will continue to grow well to give me beautiful hanging baskets xx
Review Submitted: 17/09/2017 - 19:40:29
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I gave it good because It was the first time I tried this company .
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Again have to wait for plants to grow before giving an opinion. The plants were in good condition.
YouGarden Comments
Thank you very much for the feedback, we look forward to hearing from you in the future.

Terry Falcone
Customer Service Assistant
Review Submitted: 17/09/2017 - 11:07:05
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Good choice of attractive plants
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plants arrived promptly & an in good condition Look very healthy!
Review Submitted: 17/09/2017 - 15:38:47
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Fast delivery - well packaged plants that were fully protected during transit
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Good strong plants and arrived on 1st class condition
Review Submitted: 16/09/2017 - 09:26:29
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Excelent service. prompt and efficient delivery.
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plants look healthy and strong.
YouGarden Comments
Thank you very much for the feedback, we look forward to hearing from you in the future.

Terry Falcone
Customer Service Assistant
Review Submitted: 16/09/2017 - 06:10:36
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Good service
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Good plants.
Review Submitted: 16/09/2017 - 08:37:20
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so far so good
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diitto
Review Submitted: 16/09/2017 - 07:00:06
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All plants arrived well packed and looking good
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Look good so far all thriving
Review Submitted: 16/09/2017 - 05:48:49
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they missed off part of my order but when contacted responded at one
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god quality products
Review Submitted: 16/09/2017 - 10:14:11
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The pansies look ok, time will tell
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I think that the goods will be ok
Review Submitted: 15/09/2017 - 16:43:57
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It is the first time I have bought from here but I do intend to buy in the future
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I have put not tried yet due to they have only just been planted out, they seem to be doing ok
Review Submitted: 15/09/2017 - 00:03:28
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Usually this company is excellent, however this time the courier they used left the box of plants upside down in my porch despite it being very clearly marked. A few of the delicate plants were damaged.
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A few damaged plants due to poor delivery but quality, as usual, very good.
YouGarden Comments
I am really sorry to hear of your negative delivery experience.
I shall contact the relevant team to ensure that they are made aware of this.

If possible, are you to provide us with some images of what you have received please? I shall ensure we look into this for you

Katy Rogers
Customer Service Assistant
Review Submitted: 15/09/2017 - 07:40:38
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No problem with service at all.
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Sadly plugs badly damaged by poor handling by Royal Mail .
Review Submitted: 15/09/2017 - 08:50:45
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the company did what it advertised
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all plants doing well
Review Submitted: 15/09/2017 - 07:02:14
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you garden are the best
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as above only better
Review Submitted: 15/09/2017 - 03:46:25
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Slow delivery
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3/4 of root missing on some plugs, but costumer service was good at arranging replacements.
YouGarden Comments
Oh no! I am very sorry about this. It's great to hear that everything was resolved for you. Let us know if you need anything else.

Katy Rogers
Customer Service Assistant
Review Submitted: 15/09/2017 - 08:50:51
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Very good company
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Plants arrived safely and well packed
Review Submitted: 15/09/2017 - 05:18:23
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Well packaged product.
Review Submitted: 15/09/2017 - 01:14:39
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So far very satisfied with the service. Keep up the goodwork.
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Good strong plants. I have potted them on before planting out to give them the best chance over winter.
Review Submitted: 15/09/2017 - 12:22:31
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Virginia gòod
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V small but healthy plants
Review Submitted: 15/09/2017 - 09:02:21
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Never had any complaints
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Would recommend to anyone
YouGarden Comments
Thank you very much for the feedback, we look forward to hearing from you in the future.

Terry Falcone
Customer Service Assistant
Review Submitted: 15/09/2017 - 17:46:45
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Always supply good quality and value plants
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Plants arrived in good condition
Review Submitted: 15/09/2017 - 05:59:09
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Prompt service and very clear info about their products and operation
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Arrived in secure top condition
Review Submitted: 15/09/2017 - 06:07:34
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Very good firm will always deal with them again
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The one box were very good,but the second one was a bit pooley, but think I have lost 2 plugs.
Review Submitted: 15/09/2017 - 08:14:20
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My rose "Peace" arrived with dead branches and black spot
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I was supposed to receive 24 pansy "Cool Wave" but only got 12. Phoned last week to tell them but haven't heard back yet. I will have to call them again today.
YouGarden Comments
We are really sorry to hear that your rose is in poor condition. Are you able to provide us with some images of what you have received please? I shall ensure we look into this for you.

With regards to your Pansies, to activate this offer you needed the offer code, this code should have been entered into the 'offer code' box at the checkout. Sadly, no code was entered therefore the offer was not applied.

We’d be happy to add the free plants to your next order at no extra cost, or send them to you now – however to do the latter we would ask that you cover the cost of P&P for the second dispatch.

In future, please double check your order prior to checking out to make sure that you're getting the very best deal.

Katy Rogers
Customer Service Assistant
Review Submitted: 14/09/2017 - 10:08:28
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plants came on time in good condition.
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look oK too early to say what they are going to look like when grown
Review Submitted: 08/09/2017 - 13:43:19
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From informing me the time of dispatch it seemed a long time for plants to be delivered in good condition but they were very good,very pleased
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Pansies growing on nicely very pleased.
Review Submitted: 08/09/2017 - 08:34:46
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Good selection, good communication.
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Good sized plugs, well packed and just starting to flower.
Review Submitted: 08/09/2017 - 07:51:51
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Excellent service and always keep you up to date
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Always arrive in excellent condition no matter what iv ordered.
Thank you
Review Submitted: 08/09/2017 - 05:11:26
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so far so good
Review Submitted: 06/04/2017 - 06:55:01
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never had a problem with the service but this time very disapointed
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they all seam to be dying
Review Submitted: 27/03/2017 - 09:37:10
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No problems
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Arrived in good condition.
Review Submitted: 19/03/2017 - 13:43:32
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Quick response to an e mail and very helpful
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Cant wait for these to bloom in my hanging baskets.
Review Submitted: 19/03/2017 - 11:13:51
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Very friendly and helpful service. Prompt solving of our problem and fast replacement
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Too early to comment but they are growing well
Review Submitted: 14/03/2017 - 17:23:14
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A1 service
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Brilliantly packed. Wait and see now planted.
Review Submitted: 12/03/2017 - 09:16:37
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Very good service
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Received and planted in pots . One plant was bare root for some reason. All are growing well in the kitchen window as my greenhouse is full of plants being protected from frosts.
Review Submitted: 12/03/2017 - 10:12:43
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i am over the moon with the quality and service and i would recomend you to my friends and contacts
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good no excelent well done
Review Submitted: 06/03/2017 - 08:11:17
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Very prompt service and well packed plants
Review Submitted: 04/03/2017 - 07:39:27
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EFFICIENT
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Not yet planted
Review Submitted: 02/03/2017 - 16:56:22
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Service very good
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Plants look very healthy
Review Submitted: 25/02/2017 - 09:28:22
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Excellent customer service, easy to contact. Highly recommend
Review Submitted: 25/02/2017 - 07:41:26
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My order did NOT contain all the items I thought would be in it. I emailed Customer Services the same day but hadn't had a reply after 4 days. I then phoned after them and I was told that a 10% discount voucher did not apply to my order for 12 plants and 12 FREE. The person I spoke to said he would talk to customer services about my complaint, and get them to reply to my email. It is now 12 days and I have still heard NOTHING from them. GOODBYE YouGarden, I shall not be ordering from you again!! Complete rubbish. What Customer Services?
YouGarden Comments
Good Afternoon,

Having checked your account details I can see that a member of our team has contacted you and has explained in detail why these items were not in your order. You had omitted to add the offer code hence why you did not receive the free products.

Unfortunately, without these codes the offer does not activate and we therefore do not automatically add our free items on to an order. We state this in our ads. I can see that we responded to you on February 8th at 12.14.

We have offered to add these free products to your next order FOC. Would you be happy with this?

Katy Rogers
Customer Service Assistant
Review Submitted: 15/02/2017 - 08:57:57
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Arrived in excellent condition
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Excellent
Review Submitted: 05/02/2017 - 08:40:01
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good customer service
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very pleased with quality of plants
Review Submitted: 03/02/2017 - 14:42:10
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Arrived promptly and in good condition
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The young plants look healthy.
Review Submitted: 31/01/2017 - 16:43:24
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good
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no comment still to plant out
Review Submitted: 28/01/2017 - 11:29:15
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Service good plants arrived quickly and well packaged
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Look very healthy let's hope they look as good as in the brochure when they flower
Review Submitted: 27/01/2017 - 08:57:46
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plants arrived well packed and in good condition
Review Submitted: 27/01/2017 - 09:18:17
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Delivery took longer than expected. Appreciate Christmas would be busy time but several weeks for delivery.
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Surprised how tiny they are, not what I was expecting
Review Submitted: 27/01/2017 - 11:25:44
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A1
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A1 plants
Review Submitted: 27/01/2017 - 12:44:37
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Always very good and delivery excellent
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Very healthy looking. I am hoping they will look as good as advertised
Review Submitted: 27/01/2017 - 09:18:21
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Generally the service has ranged from good to excellent though one wonders about the genuineness of some of the 'deals' which appear to run too long and often feature the same product.
Product:
Although somewhat more tiny than I was expecting these, so called, 'jumbo plugs' have arrived in good order and seem to be growing on well in my cold frames; however, it is too early to comment upon the final outcome.
Review Submitted: 27/01/2017 - 08:56:45
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Delivered as said. In good condition.
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Plants in good condition but obviously as yet I can't say how they will grow
Review Submitted: 27/01/2017 - 09:49:15
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Great service
Review Submitted: 27/01/2017 - 05:54:55
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Good service
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Good quick service seems an excellent product.
Review Submitted: 27/01/2017 - 13:19:56
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Delivered in good time
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very pleased
Review Submitted: 17/12/2016 - 08:13:10
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We recieved a totally wrong order,we were so impressed with the Cathay Planters on LAST ORDER,that we ordered them again for a present for friends
We recieved a contraption of 2 black plastic planters on stands ,we rang immediatly after we opened box, we are now awaiting for the Cathay Bowls
YouGarden Comments
I am so sorry to hear about the confusion and error with your order! I have looked into the account and I am happy to say that everything has been resolved for you. Please let us know when you are on receipt of the rest of your order.

As an extra apology from us please accept 20% off your next order with us. please e-mail us cs@yougarden.com where we shall give you all the details.

Katy Rogers
Customer Service Assistant
Review Submitted: 14/10/2016 - 12:59:45
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Excellent service.
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Healthy plants - very pleased.
Review Submitted: 14/10/2016 - 01:56:58
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Good service
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Growing on well
YouGarden Comments
We are really sorry to hear that some of your Pansies have not grown. Are you please able to send some images over to us? We can then action accordingly for you.

Katy Rogers
Customer Service Assistant
Review Submitted: 13/10/2016 - 20:40:16
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Have used before, easy ordering process and prompt delivery.
Review Submitted: 12/10/2016 - 11:20:57
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Very impressed
Review Submitted: 11/10/2016 - 15:16:20
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The order was dealt with very quickly and was as described.
Product:
The plants were very well packaged and arrived in very good condition and al of them took once transplanted into the hanging baskets.
Review Submitted: 10/10/2016 - 07:13:41
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prompt service and easy payment
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instructions clear
Review Submitted: 10/10/2016 - 08:15:02
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Quick delivery
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Good condition
Review Submitted: 10/10/2016 - 09:55:03
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Arrived prior to delivery estimate, well done.
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Good quality, good condition on arrival. Thriving.
Review Submitted: 10/10/2016 - 08:21:24
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WHEN I LOGGED ONTO MY ACCOUNT TO FIND OUT WHERE THE LAST ORDER WAS IT SAID OUT OF STOCK i cancelled the order, but a few days later the order arrived, you garden are very lax in replying to emails. no further orders being made
Product:
had better else where
YouGarden Comments
Good Afternoon, I am very sorry to hear of your issue. Having checked our records I can see no previous correspondence from yourself. Please send any questions or queries over to cs@yougarden.com

Katy Rogers
Customer Service Assistant
Review Submitted: 07/10/2016 - 07:35:20
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I like the General Service but find the postal charges quite high to be honest
Review Submitted: 07/10/2016 - 11:08:31
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well cared for plants
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not to bad
Review Submitted: 07/10/2016 - 17:21:10
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Quick and efficient. Neatly packed
Review Submitted: 07/10/2016 - 08:42:37
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Swift and efficient. Badly packed. Damaged box but the plants were OK
Review Submitted: 05/10/2016 - 07:44:31
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Swift delivery
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Great plugs arrived in good condition.
Review Submitted: 05/10/2016 - 10:18:26
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Very good packaging. Plants fresh and well rooted.
Review Submitted: 05/10/2016 - 10:13:08
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First teleperson l spoke with got a couple of things wrong on my order. This was quickly and efficiently put right by second operative
Product:
Goof
Review Submitted: 05/10/2016 - 08:24:19
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see below
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Your website would not allow me to order on line, but your telephone assistant was helpful, friendly and efficient.
The delivery was prompt.
The plugs arrived safely and in good condition.
Time will now tell how well they flourish!!
Hope to deal with you again.
Review Submitted: 05/10/2016 - 10:10:08
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Not a good idea to send a brouchure with the items you have just purchased at half the price they were brought for.
Product:
Not in particularly good health
YouGarden Comments
Good Afternoon, If you send us over your invoice we shall refund you the difference. Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 05/10/2016 - 07:29:19
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Good
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Received in good condition
Review Submitted: 05/10/2016 - 09:25:37
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Efficient service. Well packaged
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Already starting to bloom
Review Submitted: 04/10/2016 - 06:24:34
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A1
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A1
Review Submitted: 04/10/2016 - 07:03:04
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as they were a replacement for plants damaged in transit ! all turned out great ,thanks
Review Submitted: 04/10/2016 - 08:59:48
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Very efficient.
Product:
Pansies in good condition
Review Submitted: 04/10/2016 - 06:07:32
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Arrived promptly, in good condition with full instructions.
Product:
Packs of 12 +12 winter pansies in excellent condition. Have potted them on and waiting to plant outside.
Review Submitted: 04/10/2016 - 09:22:13
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Pleased that delivery to Northern Ireland was available as some mail order companies do not send items here.
Product:
Hopefully they will grow into plants as good as shown in your advert!
Review Submitted: 04/10/2016 - 18:11:21
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The product is excellent and will provide a wonderful dusplay
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The pack arrived safely, but please do not use YODEL, the cheapest is not the best.

*Personal Information removed by Feefo*
Review Submitted: 04/10/2016 - 15:46:42
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Easy to order, prompt delivery.
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Plugs look in good condition and easy to pot.
Review Submitted: 04/10/2016 - 07:11:33
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Very good service
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Very good sturdy plants excellent condition when they arrived
Review Submitted: 04/10/2016 - 09:13:24
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Good value for money. Good quality plants.
Product:
Really brilliant plants. Flowering already.
Review Submitted: 30/09/2016 - 06:33:51
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Ordering was easy very polite, telephone staff.
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Nice bushy plants were delivered in less than a week.
Review Submitted: 29/09/2016 - 19:33:33
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Was very prompt with delivery and arrived in good condition
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Very well packed and already watered and in very good condition. Very pleased.
Review Submitted: 28/09/2016 - 16:33:07
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Delivery charges too high. Many other companies much lower.
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Well packed, full of life on arrival.
Review Submitted: 28/09/2016 - 09:14:55
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I've been buying from you garden for a few years and spend slit of money.The plants are always top quality and when a mistake happens there's never any fuss.
Product:
All plants arrived very strong healthy plants
Review Submitted: 28/09/2016 - 08:37:22
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Good service without delay
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Quality products
Review Submitted: 28/09/2016 - 10:58:46
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First class
Review Submitted: 28/09/2016 - 14:16:46
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service and produoodct very g
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good helthy plants well packed
Review Submitted: 25/09/2016 - 19:16:56
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Goods always sent onb time or you are advised of any delays.
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Exactly as it said on the tin. Excellent quality.
Review Submitted: 23/09/2016 - 08:09:33
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Prompt delivery - properly packed
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The plants appear to be responding to transplanting.
Review Submitted: 23/09/2016 - 07:07:23
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Easy to order. Well packaged.
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Healthy plants. Have established well
Review Submitted: 23/09/2016 - 06:11:56
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Very prompt service
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Excellent plants and almost ready to plant out.
Review Submitted: 21/09/2016 - 23:35:11
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First time I have used You Garden and am disappointed with quality of plants received.
Product:
I bought 48 plants and repotted within two days of delivery, having watered in the meantime. 12 of these looked very unhealthy and have not taken.
I am very disappointed and feel let down after what was promised in your advertisement.
YouGarden Comments
We are really sorry to hear you are disappointed with the condition of the plants. We have now replaced them for you.
Review Submitted: 22/09/2016 - 12:42:29
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All so easy
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Simple and easy to use.
Review Submitted: 22/09/2016 - 06:32:41
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satisfied customer
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Awaiting Pansy's to come to bloo.
Review Submitted: 21/09/2016 - 12:49:10
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Excellent service
Review Submitted: 21/09/2016 - 08:33:56
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Product arrived as promised.
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Excellent value.
Review Submitted: 21/09/2016 - 16:38:32
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recently ordered the trailing pansy deal of buy 12 get 12free.I intended using 12 myself and giving the other 12 to a friend as an early birthday gift She and another couple of friends came round for the enening but unfortunately left without them.Unable to come over again for a few weeks it was decided that I should keep them all and that any that would not fit into my 3 (I thought)hanging baskets I would pot up and pass on to other friends/neighbours.My neighbour came round to help my carer and myself with the hanging baskets.They found ou that I have 4 baskets,not3 so I managed to get 6 in each,thus using all 24.The following night we had a thunderstorm with really heavy rain,happy to reportt hat despite being alittle battered initially they have survivedand even the delicate flowers have managed to lif their heads,am looking forward to seeing them in all their glory next year.I am now planning on ordering several packs of Alium to give as early Christmas presents for my family so we can all have a competition for the best display. I never know what to get them all as Christmas gets closer and am in a wheelchair, so not able to easilyget to the shops to browse for ideas.Siscovering You garden was the best thing ever.
Review Submitted: 21/09/2016 - 10:04:18
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PROBABLY A MISTAKE BUT I ORDERED BUY 12 GET 12 FREE BUT ONLY GOT 12.I HAD TO E-MAIL THEM BUT WAS RECTIFIED
Product:
GOOD PLANTS
YouGarden Comments
We are really sorry for the inconvenience caused by the system error, everything has been sorted now and we are glad to hear you are happy with the plants.
Review Submitted: 21/09/2016 - 09:08:51
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Always prompt, helpful and pleasant to deal with.
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Quality is always excellent.
Review Submitted: 21/09/2016 - 08:47:36
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They're made a mistake with the payment and had to sort it out
Product:
The plants were very poor quality for the price six of them died, not surprised given the quality of the plants sent
YouGarden Comments
We are very sorry for the inconvenience caused by the payment issue, everything has been sorted now and we have replaced the plants for you.
Review Submitted: 21/09/2016 - 19:51:44
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Excellent, helpful response to my call.
Product:
Good. Prompt planting out has ensured that thee plant are thriving.
Review Submitted: 21/09/2016 - 09:10:41
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Very good service
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Very good service
Review Submitted: 21/09/2016 - 10:41:12
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Arrived well packaged and the plants are growing well
Product:
All well - keeping talking to them and they grow even better!!. The only negative is that I would like to know on unpacking the best soil and the size of patio container. However all seems to be going to plan. Quick service - thank you
Review Submitted: 20/09/2016 - 12:18:33
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so far so good
Product:
good healthy plants and (hopefuly)will really look super as they grow.
Review Submitted: 20/09/2016 - 18:35:03
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There was a little "hiccup" with the order but it was solved very quickly.
Review Submitted: 20/09/2016 - 15:57:19
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all ways found to provide excellent plants
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arrived as I expected
Review Submitted: 19/09/2016 - 06:52:40
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Good, but i would have thought once an order is placed ibwould lie the order to be complete without having to keep contacting them for the order to be completed
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So far so good
Review Submitted: 19/09/2016 - 09:18:13
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Delighted with plants and delivery service.
Review Submitted: 19/09/2016 - 08:13:27
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Easy to use website. Prompt delivery
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Well packaged seem fine but too early to know results. One plug died within two days of potting out no obvious reson
Review Submitted: 19/09/2016 - 07:30:29
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Very good customer care. Will use them again and again.
Review Submitted: 09/05/2016 - 21:35:23
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very good
Review Submitted: 26/04/2016 - 15:45:06
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Came on time. Plants stayed healthy even though I couldn't plant out straight away and I don't have a greenhouse.
Product:
Put in hanging basket and are looking great.
Review Submitted: 25/04/2016 - 16:40:14
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Completely satisfied.
Review Submitted: 20/04/2016 - 09:11:10
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Excelient
Review Submitted: 07/04/2016 - 17:56:08
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Ordered 24 Jumbo Fuchsia collection plugs but only received 12.Telephoned and was told it was a packing error. Sent me another 12 plugs which arrived yesterday so no problem. Good customer service.
Review Submitted: 02/04/2016 - 16:21:30
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The service is second to none
Product:
The plants were in good condition
Review Submitted: 01/04/2016 - 09:28:17
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Being the first time I have used their service I did not know what to expect, but ordering was very efficient and delivery was good.
Product:
On arrival the product was very well packed and in good condition, it is to early to comment on the quality as I have not planted them out yet.
Review Submitted: 11/03/2016 - 05:45:51
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Received 4 roses 3 flourishing 1no sign of life which is red 1?
Review Submitted: 01/03/2016 - 11:12:40
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Lovely healthy plants
Product:
Had them last years and they were very god
Review Submitted: 26/02/2016 - 01:03:46
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Prompt efficient service as usual
Product:
The plants arrived in good condition, strong plants already getting established
Review Submitted: 25/02/2016 - 09:59:01
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Twice left a complaint on their customer page still have not received a response. What is the point of having a 'Page' if they do not respond?
Product:
My complaint to them was that were not 'Jumbo', as ordered, the inner plastic boxes were open and the plants looked as if they had been kicked around. All useless.
YouGarden Comments
I am sorry to hear that your pansies arrived damaged. I have arranged replacements.

To date, we have not received any communication from you regarding this - otherwise we would have replied!

Will
Head of Customer Service
Review Submitted: 25/02/2016 - 05:22:08
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The service was very good and prompt, very good
Product:
The produce was of good standard , obviously we shall see what they flower like
Review Submitted: 25/02/2016 - 07:34:08
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Good service.
Product:
Treating the pansies for Blackspot.
Review Submitted: 01/02/2016 - 17:44:20
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Confused and lousy
Product:
Please arrange to cease all contact to this e-mail address immediately.
YouGarden Comments
Sincere apologies again for the mistake made by my colleague in relation to your order.

Your feedback, however, is most disappointing - considering the immediate acknowledgement of her error, apology and swift resolution.

Will
YouGarden
Review Submitted: 27/01/2016 - 07:57:59
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Always had a first class service from this company
Product:
Arrived in very good condition, awaiting results after planting.
Review Submitted: 22/12/2015 - 09:34:44
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1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
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Trailing Hardy Pansy 'Cool Wave'
Trailing Hardy Pansy 'Cool Wave'
40 x Plug Plants
Item: 400262
Only £14.99
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