Stella Cherry Tree Stella Cherry Tree Stella Cherry Tree Stella Cherry Tree Stella Cherry Tree Stella Cherry Tree Stella Cherry Tree
Stella Cherry Tree
Stella Cherry Tree
Stella Cherry Tree
Stella Cherry Tree
Stella Cherry Tree
Stella Cherry Tree
Stella Cherry Tree
Stella Cherry Tree

'Stella' Cherry Tree

Lovely blossom and sweet juicy cherries
'Stella' Cherry Tree - Rating
  427 Customer Reviews     Read Reviews
Scented / Fragrant
Perfect In Pots
Plant In Shade
Plant In Sunshine
Winter Hardy
  • If you only have space to grow one fruit tree, grow this one!
  • The UKs favourite sweet cherry. Super sweet, plump, juicy and aromatic fruit!
  • Bumper crops! Hundreds of pounds of fruit per season when mature!
  • Gorgeous pink cherry blossom each spring.Perfect for a pot on your patio!
  • Supplied as a bare root tree to plant out at 1.2M -1.4M tall
Bare Root - Item: 300005
Only £14.99
Club Price: £13.49 - Save: £1.50   Join Today!
Usually despatched in 2-3 days.
Potted 5L - Item: (300057)
Only £19.99
Club Price: £17.99 - Save: £2.00   Join Today!

Product Description

If you only have space to grow one fruit tree, grow this one! 'Stella' Cherry is 'Self-Fertile' (which means it does not need a second variety of cherry tree to pollinate it) and is a really heavy, reliable cropper because it has good resistance to late frosts.

Unlike most other sweet cherry varieties, it will thrive in slightly exposed locations but can also be grown in a pot on your patio. The sweetly flavoured dark-skinned, plump and juicy, aromatic fruits will be ready to pick from mid late July each year and from the third growing season onwards you can expect upwards of 5kg (11lbs) of sweet fruits per tree, which will save a small fortune compared to paying supermarket prices! Additionally, the beautiful Cherry Blossom which appears from early March, will brighten your garden and mark the beginning of spring.

Our grower quality multi-branched bare-root trees have been grafted on to 'Colt' rootstock to provide a compact and manageable habit

What Is Supplied

Supplied as a 1.2 - 1.4m tall, grower quality, multi-branched, grown on a dwarfing 'Colt' root stock.

Plant Information

Planting / Flowering Calendar
Best Time To Plant
When Your Plant Will Flower
When Your Plant Will Friut
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Fully Grown Plant dimensions (approx)
Plant Dimensions
300cm
240cm

Product Reviews

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Very helpful when there was a mix up in the order.
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Good quality thanks
Review Submitted: 21/04/2017 - 22:02:15
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very prompt
goods good quality
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very prompt delivery
goods excelent
Review Submitted: 19/04/2017 - 13:49:27
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Good
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Very Good
Review Submitted: 17/04/2017 - 07:54:53
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Prompt delivery of replacement trees.
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Last years trees did not survive but the replacement trees appear to be in healthy.
Review Submitted: 16/04/2017 - 06:02:37
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A mix up in my ordering meant only one of a BOGOF arrived. This was my fault as an order number was misquoted. I e-mailed and was sent the second as it was a genuine mistake. That is what I call good practice! Thanks.
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Good and healthy and now planted in position!
Review Submitted: 15/04/2017 - 18:43:03
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To early to comment
Review Submitted: 15/04/2017 - 08:16:18
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Phoned the order in, the gentleman I spoke to was extremely obliging.
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Astounded at the quality of the trees which were already showing what appeared to be a really healthy budding
Review Submitted: 10/04/2017 - 22:18:33
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Good, prompt service
Review Submitted: 08/04/2017 - 21:08:33
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great condition
Review Submitted: 07/04/2017 - 06:17:37
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Good product well packed and speedy delivery
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The cherry trees look very healthy both have been planted and looking good with leaves opening.
Review Submitted: 07/04/2017 - 12:02:34
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Good efficient order, quick delivery
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Products were of excellent quality and wrapped in good packaging to protect them.
Review Submitted: 07/04/2017 - 10:18:36
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The website offered 2 trees for the price of one as well as 10% off but after I placed the order, the BOGOF disappeared and I only received one tree. The company was prepared to send the second tree but only if I paid £7 extra P&P. I feel misled.
YouGarden Comments
I am very sorry to hear that you feel this way. Unfortunately, like most companies are are only able to accept one code per order. I do apologise that you were not aware of this.

We have also offered to add the missing tree on to your next order free of charge.

Katy Rogers
Customer Service Assistant
Review Submitted: 05/04/2017 - 13:33:16
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So quick and easy to order.
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Better quality than I had hoped for.
Review Submitted: 05/04/2017 - 06:34:30
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Usual high quality and efficiency
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In excellent condition and already beginning to bud
Review Submitted: 05/04/2017 - 07:40:01
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Hmmmmmm
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Let's see what the fruit is like
Review Submitted: 05/04/2017 - 15:56:43
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Very efficient and prompt service. Thank you
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The trees were in good condition and a good shape. We will have to see how they develop. Thank you
Review Submitted: 05/04/2017 - 06:42:17
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Arrived in good condition
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Planted out awaiting results
Review Submitted: 31/03/2017 - 14:49:27
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Good service.
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Good trees.
Review Submitted: 31/03/2017 - 06:31:47
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Very pleased with my trees already planted and so far so good! Excellent value and prompt service many thanks! .
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They arrived in excellent condition and are so far doing really well many thanks! .
Review Submitted: 31/03/2017 - 06:13:16
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Effecient service,nicely packed and speedy delivery.Very polite delivery man
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Excellent looking trees looking forward to lots of cherries
Review Submitted: 31/03/2017 - 05:34:33
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Arrived very well packed and in good time
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Trees seem healthy and in good codition
Review Submitted: 31/03/2017 - 18:32:14
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Excellent service and goods.
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Very healthy trees, looking forward to seeing them grow.
Review Submitted: 31/03/2017 - 08:29:12
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p&p costs high look around makes you think twice about ordering
Review Submitted: 31/03/2017 - 08:28:07
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Arrived in excellent packaging and earlier than expected.
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I bought cherry trees so too soon to comment on what they are likely to be like.
Review Submitted: 31/03/2017 - 14:35:48
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Fast delivery and well packaged
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Appear as described looked fresh and well packaged
Review Submitted: 30/03/2017 - 05:16:14
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Quick service
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Product arrived well-packed though even so there was slight damage - maybe caused by carrier. Can't say whether the trees will grow well yet - will be several months before I expect to see growth!!!
Review Submitted: 26/03/2017 - 09:30:01
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My E Mails were replied to promptly
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The trees were well packed which was good
Review Submitted: 25/03/2017 - 18:28:02
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Great company to order from . My only worry was that the courier left the enormous box in full view of all. Left leaning on street door.
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Lovely condition. Already planted.
Review Submitted: 25/03/2017 - 09:15:12
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Very rapid response to my order that arrived within a few days well packaged with very helpful instructions
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Excellent value with a bonus second tree for my son's family. Now planted in a pot on the patio with tiny buds promising life for the summer and hopefully in due course fruit to follow - we look forward to it!
Review Submitted: 24/03/2017 - 12:34:23
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Need to provide current offers on line and not expect customers to "jump through hoops" by having to read brochures to see if they are going to be seen off.
Review Submitted: 24/03/2017 - 14:53:29
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Easy to use and quick service.
Review Submitted: 23/03/2017 - 17:50:29
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excellent delivery time . beautiful trees very impressed with the service ,
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good quality good service speedy delivery . than you
Review Submitted: 23/03/2017 - 22:36:52
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Speedy delivery and well packaged
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Arrived well packaged time will tell how it grows
Review Submitted: 23/03/2017 - 15:22:12
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Wide range of products and prompt service.
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As described and comprehensive, clear instructions.
Review Submitted: 23/03/2017 - 07:33:34
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Excellent, trees arrived in good condition and earlier than expected.
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Trees are fine and planted but we could have done with some written instructions so hope we have done the right thing. We are not experienced gardeners!
Review Submitted: 23/03/2017 - 11:50:42
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Pleased with service and product
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Pleased with the service and product.
Review Submitted: 22/03/2017 - 18:51:56
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Have been pleased with the quality of plants on the whole. Have not always found that small plug plants have all Beeb consistently good and have occasionally suffered in transit. Dislike the fact that I could get a discount if I pay to join a club. Easy enough to spot a repeat customer and offer free membership discount after several purchases. Disappointed not to have received reply to a recent email raising concerns.
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Plants arrived promptly and well packaged and appear in good health. Obviously only time will tell as only planted two days ago. Found it frustrating to have bought two at the same time and get an email offering the very same tree "Buy on get one free within a day of them arriving. This did not sit well with me and I did send an email to that effect ....... This coupled with your "buy a discount card" scheme which is effectively what you club scheme is, makes me think that I would get better value supporting my local nurseryman.
Review Submitted: 22/03/2017 - 14:48:38
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Clear website, easy to navigate.
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Arrived well packaged and in good time. Hopefully they will establish well
Review Submitted: 20/03/2017 - 14:27:04
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Good - it arrived within two days in good condition.
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In good condition when it arrived and had simple instructions.
Review Submitted: 20/03/2017 - 08:18:52
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Stella cherry trees arrived very quickly and well packaged. Very pleased and will buy from again as I have a full garden to stock.
Review Submitted: 19/03/2017 - 17:53:13
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all received and delivered promptly and well wrapped
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both plants look in very good condition have planted as advised and just awaiting for them to show signs of growth
Review Submitted: 19/03/2017 - 19:06:58
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efficient and friendly service, very helpful customer service
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Tree is a good size and very sturdy, 2 for 1 a bonus!
Review Submitted: 18/03/2017 - 20:52:57
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Item was delivered faster than expected.
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Item was as described.
Review Submitted: 18/03/2017 - 08:18:22
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Fast delivery and tree arrived in very good condition.
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Fast delivery,tree arrived in very good condition.
Review Submitted: 18/03/2017 - 08:53:10
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Correct items delivered on time and in good condition.
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Trees look OK; just waiting for them to start growing.
Review Submitted: 16/03/2017 - 09:23:31
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Prompt a delivery -well packaged
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Look quite healthy
Review Submitted: 15/03/2017 - 08:43:53
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Sorted out a problem (my fault) very efficiently and generously. Will use again.
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plants arrived in excellent condition, great shape and size.
Review Submitted: 13/03/2017 - 15:55:59
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Prompt service, well packed goods. Quality job.
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Nice grown trees all similar height- exactly as i needed them.
Review Submitted: 13/03/2017 - 08:21:57
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Took a few days to arrive , but were well packed and undamaged. Order & delivery notification online were clear.
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Product looked healthy & have planted. Time will tell.
Review Submitted: 13/03/2017 - 10:14:57
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Good value for money & easy to use website
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Items arrive in good state, time will tell after 1st year if plants are good
Review Submitted: 13/03/2017 - 18:47:52
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Excellent correspondence to inform me that plants had been dispatched. Well packed and arrived in top condition.
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Good healthy plants. Very quickly delivered.
Review Submitted: 13/03/2017 - 09:37:50
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A small mix up with the order but You Garden sorted it.
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Received plants promptly and in good condition.
Review Submitted: 13/03/2017 - 18:45:35
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Very prompt service, trees arrived in good condition.
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Very pleased with my trees, they look very healthy and sturdy. Looking forward ti gorgeing on cherries...
Review Submitted: 11/03/2017 - 11:03:14
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Very well boxed and delivered on time.
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Looked to be very healthy specimens. Now Planted.
Review Submitted: 10/03/2017 - 10:47:39
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Have ordered You Garden several times and always good service
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Was amazed at the size of these plants, about 4feet tall and full of buds. The offer of buy one get one free was a bonus
Review Submitted: 10/03/2017 - 07:42:31
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They were very helpful when I had a question and delivery was quick could not fault them at all and I would recommend them to friends and family
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These arrived safe and undamaged and well wrapped and they look very healthy I all so had a pear tree a couple of weeks ago pleased with that as well
Review Submitted: 10/03/2017 - 06:57:43
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they were prompt on delivery
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they were very well and in good condition
Review Submitted: 09/03/2017 - 08:26:46
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arrived in good time
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arrived well packed
Review Submitted: 09/03/2017 - 17:37:28
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Delivery on time and left in my absence in exactly the right place. Thank you.
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Looking good, but need some growth and development before being sure. Will let you know in a few months time if any problems but looking forward to a good display!
Review Submitted: 09/03/2017 - 18:49:16
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Easy to order, parcel arrived quickly and was well wrapped
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Two sturdy trees ready to burst into leaf and blossom
Review Submitted: 09/03/2017 - 09:03:56
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Have not used this company before, and am always a bit wary about buying plants that I have not seen. However, website was easy to navigate, the offer easy to find, and the buying process was also easy. The plants that I bought were dispatched quickly, and very well packaged. I received them within a few days of ordering
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I have been looking for a Stella cherry for a while, and this offer seemed too good to resist. I want to fan train the trees so thought I was taking a bit of a risk not being able to choose the tree that I wanted. The trees that I received appear in excellent health and in really good condition. They are both strong, sturdy trees and suitable for fan training. I am really pleased with the quality of these, and would be more than happy to purchase from this company again
Review Submitted: 09/03/2017 - 15:54:43
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like the life time guarantee and the excellent packaging. I also like the comprehensive instructions.
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Planted and awaiting growth
Review Submitted: 09/03/2017 - 11:50:58
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Very good service....recommended
Review Submitted: 09/03/2017 - 08:03:31
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Very quick. Root packaging could be more carefully done.
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bit of transit damage, nothing much.
Review Submitted: 09/03/2017 - 11:59:25
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Thought I was buying 2 for 1 offer. At online checkout accepted 10% offer not appreciating this negated 2 for 1 offer so needs to be made clearer. Helpful person assisted when I queried why only 1 item had arrived
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Look good quality as a bare root tree but only time will tell
Review Submitted: 09/03/2017 - 17:04:12
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service was excellent
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both werein good condition with plenty of planting instructions
Review Submitted: 09/03/2017 - 13:06:21
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Prompt delivery service
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Looks ood
Review Submitted: 09/03/2017 - 08:42:05
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really pleased, excellent service
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good quality & size
Review Submitted: 09/03/2017 - 16:14:54
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No Complaints at all
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Look nice and healthy, Time will tell!
Review Submitted: 08/03/2017 - 14:45:38
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Fast arrival good instructions.
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Seems OK but has yet to grow!!
Review Submitted: 06/03/2017 - 20:14:41
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Very quick in despatching trees and well packed
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Trees lovely specimens cannot comment any further until they show leaves and blossom (if they blossom theis year)
Review Submitted: 06/03/2017 - 14:08:40
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Very prompt service
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After only three days a bit early to comment, but all looks fine.
Review Submitted: 05/03/2017 - 17:51:53
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Really fast delivery. I was very impressed by the way my items were packed.
I would definitely purchase from you again.
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The trees were much bigger than I thought they would be and in excellent condition.
I was very pleased with my purchase and have recommended you to my family and friends.
Review Submitted: 05/03/2017 - 11:27:03
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Brilliant service, fantastic delivery.
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First class trees, real quality, packaging excellent
Review Submitted: 05/03/2017 - 07:31:50
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Excellent service.i
Review Submitted: 03/03/2017 - 04:04:13
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Fantastic customer service.
Review Submitted: 03/03/2017 - 19:22:40
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Trees arrived quickly and in good condition
Review Submitted: 02/03/2017 - 11:13:55
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Good service and excellent quality trees am looking forward to picking and eating the fruit.
Review Submitted: 27/02/2017 - 08:41:37
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Arrived quickly and well packaged
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Lovely trees
Review Submitted: 27/02/2017 - 09:45:20
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Superbly packaged and delivered as always
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Excellent product T's as usual never disappointed
Review Submitted: 27/02/2017 - 17:20:40
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ordered over phone ,prompt delivery
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looked good plants time will tell
Review Submitted: 27/02/2017 - 13:17:07
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Did not get what was advertised Then wanted to charge postage for there mistake.
Would not buy of them again.
Review Submitted: 27/02/2017 - 09:46:23
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Easy to order and quick delivery
Review Submitted: 27/02/2017 - 10:01:20
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I was pleased at the quickness of the delivery,but a little disapointed at no information added for the best way of planting
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They look in good condition, but I need a little time to prepare the planting spot,l hope that the plants can wait for a while
Review Submitted: 19/02/2017 - 11:41:47
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Very happy with the service
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Very happy
Review Submitted: 16/02/2017 - 10:28:39
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Ordered by phone, and received very friendly service. Delivery time was within the week, and the trees arrived well packed, in good condition.
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Difficult to rate these cherry trees until they settle in and start to produce. But on delivery they look healthy and in good shape. They are now planted in a good position - so we'll see.
Review Submitted: 13/02/2017 - 11:27:33
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Delivered without complaint
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Delivery and condition good but there were no planting or maintenance instructions which would be helpful to someone not used to growing trees
Review Submitted: 07/02/2017 - 09:32:32
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All the plants I have ordered have been first class
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They look very healthy and I'm looking forward to when they bare fruit.
Review Submitted: 04/02/2017 - 20:19:29
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Good response times for Emails and accomodated special delayed delivery request.
Review Submitted: 30/01/2017 - 02:47:38
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Prompt
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No instructions/guidance included
Review Submitted: 29/01/2017 - 18:07:34
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Very pleased with the service keep up the good work
Review Submitted: 29/01/2017 - 12:47:28
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very good fast service
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packed well and delivered quickly
Review Submitted: 28/01/2017 - 08:47:43
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Delivery 4days late
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Product arrived undamaged and well packed. Trees look well, now planted, too early to tell how they will thrive but have high hopes
YouGarden Comments
I am so sorry to hear that you are unhappy with your recent order.

Do you have any images that you can send over to us please? We will of course action immedietly.

Katy Rogers
Customer Service Assistant
Review Submitted: 28/01/2017 - 12:29:35
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very pleased
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Very good and arrived very quick in good order
Review Submitted: 28/01/2017 - 19:09:00
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Did not send the plants as ordered. I ordered two cherries and two Victoria plum. I received one cherry and one Victoria plum and one marked wanda,with no explanation.
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)rder not completed.
YouGarden Comments
Please don't panic! The order was simply split in to two. The remainder of the order should now be with you.

Katy Rogers
Customer Service Assistant
Review Submitted: 27/01/2017 - 11:36:06
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Product arrived promptly.
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I reserve judgement until the tree comes into blossom and leaf.
Review Submitted: 27/01/2017 - 17:07:38
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Trees arrived quickly and were well packed
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Too early to tell as they are bare root, but arrived well packed
Review Submitted: 27/01/2017 - 00:55:52
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Quick service
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Planted up now waiting to see results but tree in good bare root condition
Review Submitted: 27/01/2017 - 15:05:58
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great thanks
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delivered quickly and the text - email to say it was on the way helped i was able to prepare the planting area just 30 mins before delivery!
Review Submitted: 27/01/2017 - 11:30:31
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That are the best.Every thing we have got over the last few years has arrived in perfect condision, Thank you.
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Two fantastic looking trees .Thank you.
Review Submitted: 27/01/2017 - 09:13:27
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excellent service
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looking good hope to get lots of cherries from them
Review Submitted: 27/01/2017 - 09:08:25
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Very quick to dispatch
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Looks very healthy
Review Submitted: 27/01/2017 - 10:29:20
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very efficient
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both trees look in excelant condition
Review Submitted: 26/01/2017 - 22:20:47
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Delivery was well packed fir fruit trees. Well packaged. Strong root & branches.good value offer.
Review Submitted: 26/01/2017 - 15:51:57
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Excellent service and good communication
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The trees appear in good condition, lets hope I get a good crop
Review Submitted: 26/01/2017 - 17:01:33
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Very quick Delivery
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Pot planted in consevatry.too cold outside. Hope it grows
Review Submitted: 26/01/2017 - 18:01:03
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Excellent service
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Excellent product, well packed.
Review Submitted: 26/01/2017 - 15:46:46
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Prompt service. Plants in good condition.
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Fruit trees well packaged and look healthy.
Review Submitted: 26/01/2017 - 15:50:32
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Excellent service and very quick delivery.
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The product seems to be excellent but time will tell-The price was great.
Review Submitted: 26/01/2017 - 17:19:54
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Amazing I love it!
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The price was amazing and the trees arrived well packaged & in perfect condition
Review Submitted: 26/01/2017 - 19:53:01
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USED AN OFFER IN THE ( SUN NEWSPAPER) to obtain two cherry
Trees. (This was. a TWO FOR ONE offer) paid the required monies
For trees and postage. RECIEVED only One tree! Requested the second tree. Was told the second tree would be sent,but it would
Require a second charge of £6.99 postage .
Product:
WILL WAIT AND SEE!
YouGarden Comments
I am very sorry to hear that you are unhappy - I can see that we spoke to you regarding the second tree and explained the terms and conditions of this offer!

If you require any further assistance with the matter please give us a call

Katy Rogers
Customer Service Assistant
Review Submitted: 26/01/2017 - 16:32:54
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Four lovely trees delivered in excellent condition
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Looks good. 2017 will hopefully confirm!
Review Submitted: 26/01/2017 - 20:47:07
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Slow delivery
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The trees were very immature and had a lot of root cut away . Not great
YouGarden Comments
I am so sorry to hear that you are unhappy with your tree!

Do you have any images that you can send over to us please? We will of course action immedietly.

Katy Rogers
Customer Service Assistant
Review Submitted: 26/01/2017 - 15:42:25
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Delivery was prompt and the trees were packed beautifully.
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This was a good size and I potted it into a large pot. Waiting patiently for my first crop.
Review Submitted: 26/01/2017 - 16:03:47
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nice product well packaged
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trees look in good nick and great root systems
Review Submitted: 26/01/2017 - 17:55:23
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Arrived quickly but don't know if they're decent plants or not.
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How on earth can I be expected to rate trees that in January are still dormant?!
Why don't you ask me again in August?
Review Submitted: 26/01/2017 - 16:58:27
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fantastic service and product
hope to order in the near future again
Review Submitted: 26/01/2017 - 18:29:38
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Cherry trees arrived on schedule.
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Trees look to be fine will wait and see how they grow.
Review Submitted: 26/01/2017 - 21:19:20
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Price, speed of delivery, packaging all good
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Planted and they look in good condition. Only time will tell
Review Submitted: 26/01/2017 - 16:44:46
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Top notch service
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Think the trees are good quality - need to wait till the fruiting season to be sure though
Review Submitted: 26/01/2017 - 16:49:23
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OK in the end....!
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Planted but that's it so far!
Review Submitted: 26/01/2017 - 18:39:31
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excellent service fast delivery
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tree is as expected
Review Submitted: 19/12/2016 - 07:49:16
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One of the Stella trees failed to arrive. But the company sorrted it out and second tree arrived 3 days later. Thank you
Review Submitted: 16/12/2016 - 16:40:39
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good service excellent products
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all planted and very happy with plant
Review Submitted: 13/12/2016 - 10:17:39
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Good service, but poor delivery - courier ignored instructions and did not leave in safe place - left on doorstep in full few of and very near main road, which also allowed people to see we were out!
Review Submitted: 12/12/2016 - 21:17:11
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great service good looking trees
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looking good
Review Submitted: 11/12/2016 - 16:55:10
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great value I am looking forward to the cherry's
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Trees appear fine but yet to see how they mature
Review Submitted: 11/12/2016 - 14:29:32
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Very Poor
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One tree ok but where is the other tree promised
YouGarden Comments
Good Morning,

On looking at the account I can see that only one stella cherry tree has been ordered and paid for.

Please contact us for further information.
cs@yougarden.com

Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 10/12/2016 - 20:09:37
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very quick delivery
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two very healthy looking trees
Review Submitted: 10/12/2016 - 22:18:58
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Delivered on time and well packed.
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Sweet Cherry in good condition with easy to read instructions
Review Submitted: 10/12/2016 - 12:02:33
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could not believe the delivery service, ordered Friday received Sunday, how good was that?
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the tree looked very healthy but not being a gardener as such wish it had been in a pot as I would hate to loose it due to me not planting it properly. (I am an OAP)
Review Submitted: 10/12/2016 - 12:59:03
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Very good service, the trees are bigger than i thought cant wait to see them in bloom and fruit. Thankyou
Review Submitted: 10/12/2016 - 11:45:28
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When I'm told I will receive my order on or by a date I don't expext to get it two days later
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I think you need to review your courier company they let your good name down
Review Submitted: 09/12/2016 - 21:51:44
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Arrived promptly
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Looked in good condition planted straight away fingers crossed!
Review Submitted: 09/12/2016 - 12:37:18
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As above service excellent
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The trees arrived in good condition can't wait until I'm eating the fruit
Review Submitted: 09/12/2016 - 15:58:55
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Order form NOT clear. Ruled off where the code is to go. advert states buy one get one free. No. Re-design the order form, unless it's meant to confuse. How many BOG have been given? Never received second free Tree.
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It would be a good deal for two Cherry Trees, but £20 for one cherry tree, I could buy one for £7.OO local. I have also wasted my time to sort this out.
YouGarden Comments
Good Morning,

I can see that my colleague has sent an e-mail over to you with all of the t&c's regarding this query.

Unfortunately the BOGOF offer code was not applied on the order therefore the offer was not picked up on our system. Hence why only the one tree was sent out to you. As stated in the e-mail from my colleague, we would be happy to send you a free tree with your next order from us.

Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 09/12/2016 - 09:45:44
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Your service is excellent, and our four fruit trees arrived in excellent condition. I'm no green fingers but with instructions enclosed I'm shore we will have excellent fruit in a couple of years.
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Just waiting for my favourite fruit
Review Submitted: 09/12/2016 - 23:21:52
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Trees arrived well packed and in good condition.
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The plants appear very healthy, just hoping they will survive the winter.
Review Submitted: 09/12/2016 - 10:42:31
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Very good website and easy to use. Despatched items quickly considering they were live products.
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Root system in excellent condition and well packed.
Review Submitted: 09/12/2016 - 13:37:06
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It took longer to come than what was said
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Very pleased with the cherry trees . They look strong and sturdy. Time will tell
Review Submitted: 08/12/2016 - 18:19:35
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Very impressed
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Great root system
Review Submitted: 08/12/2016 - 09:55:12
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very good
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its a good size
Review Submitted: 08/12/2016 - 20:05:44
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Trees arrived as stated well packed
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Very suprised at the excellent condition of the plants. Very good value for the price. Through my experience this service could be recommended for all plants
Review Submitted: 08/12/2016 - 08:46:00
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Fantastic service had a slight problem, contacted them and it was sorted straight away, wish all companies were this good.
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Great looking trees well worth the money
Review Submitted: 08/12/2016 - 12:02:30
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Execellent Service. JR.
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Delivered promptly and trees in excellent condition JR.
Review Submitted: 08/12/2016 - 15:53:58
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Speedy delivery
Review Submitted: 08/12/2016 - 08:30:37
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Prompt delivery even in this busy pre-Christmas period
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Trees look very healthy and the 2 for 1 offer was excellent value
Review Submitted: 08/12/2016 - 10:37:28
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Good fast service
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Excellent quality trees and amazing value
Review Submitted: 08/12/2016 - 07:25:29
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box was insecure.
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Will see if they grow OK.
Review Submitted: 08/12/2016 - 07:43:54
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Very swift delivery, great service
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Two healthy, good sized trees delivered, sensibly packaged.
Review Submitted: 06/12/2016 - 07:55:37
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Extremely helpful customer service. Would use again
Review Submitted: 02/12/2016 - 15:06:47
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The process was confusing. The order, the delivery note and the eventual charge were all different. Delivery was charged at £2 more than the order stated. Not sure if Paypal or yougarden were responsible. There was nothing on the Paypal feedback page to get information from Paypal - my only option was to complain about the yougarden transaction. Yougarden were responsive to emails but said they couldn't understand it either. My life is too complicated at present to take it further so I must take some of the blame for not sticking with it to the end.
The product is a good size and looks promising. I am hoping for a more fruitful outcome in the spring!
Product:
We'll see in the spring. There are buds!
YouGarden Comments
Good Morning,

I am sorry to hear that you had some trouble placing your order with us. We are always on hand to offer any help or advice regarding our products or website.

From looking at your account I can see that we have been in contact with you and matters have been resolved. We hope that you enjoy your cherry tree.

Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 30/11/2016 - 11:32:24
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Amazingly speedy delivery and very well packed plants
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One root system was noticeably smaller than the other, and if this tree doesn't flourish like the larger-rooted one I shall be in touch with You Garden next year
Review Submitted: 30/11/2016 - 11:35:41
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Arrived on time
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Planted according to instruction. Lets see what happens next year
Review Submitted: 28/11/2016 - 15:51:10
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I have no complaints
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This was a gift and I was told my friend was pleased with the tree and was following the explicit instructions on how to prepare and care for it. Thank you
Review Submitted: 28/11/2016 - 07:38:42
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Great looking healthy tree, looking forward to tasting the cherries
Review Submitted: 28/11/2016 - 02:44:52
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Always great quality and value
Review Submitted: 28/11/2016 - 10:10:15
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good
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true to there word about replacement non growing plants-made the free had to pay exchange
Review Submitted: 28/11/2016 - 15:39:26
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Misleading advert. Called to get this rectified but got no help.............
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Pleased with the tree and came well packed
YouGarden Comments
Good Afternoon,

I am sorry that you believe the ad is misleading. We do not feel that this is true. Please e-mail us directly and we will be more than happy to discuss this with you.

We are happy to hear that you are pleased with your cherry tree.

Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 25/11/2016 - 10:24:51
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very good
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very good
Review Submitted: 25/11/2016 - 19:56:59
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Fast efficient delivery. Arrived well packaged with full instructions.
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Trees looked healthy and still with plenty of moisture around roots. I'll know more next summer when it flowers!
Review Submitted: 24/11/2016 - 15:35:35
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Very fast delivery in well packaged parcel
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Good price and trees look very healthy
Review Submitted: 24/11/2016 - 07:40:28
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Good
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Don't know yet
Review Submitted: 23/11/2016 - 14:43:33
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Excellent service, quick and efficient. Trees were well packages with good, clear, easy to follow instructions.
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These bare root tree's arrived in good condition, they were left in water for a week before being planted out in containers on the patio. It being winter time there is not much activity, but there are small buds on the branches that I hope will burst into life in the spring - all looks good so far.
Review Submitted: 22/11/2016 - 20:16:53
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Would have been nice to have been expecting the delivery rather than just finding two bare root trees in bags propped up by the door
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Can tell you after it has sprouted leaves in the spring
Review Submitted: 22/11/2016 - 16:49:49
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Great fast service, thank you.
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Both trees look good, we'll have to wait until next spring to see if they ok.
Review Submitted: 22/11/2016 - 11:07:09
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Great service, It was actually the second time I used the company, having purchased a Prunus Incisa from the company. I was kept informed of delivery. Packaging was excellent. Well done
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Nice small trees, well shaped
Easily planted.
Review Submitted: 22/11/2016 - 09:01:40
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Great service, very happy with the three fruit trees.
Quick delivery.
Review Submitted: 22/11/2016 - 06:49:38
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Plants look good and arrive when described
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Looks healthy. Hope it grows.
Review Submitted: 22/11/2016 - 07:37:26
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packaging was first class & delivery was very prompt .
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Trees arrived in very good condition & were very sturdy .Should do well .
Review Submitted: 21/11/2016 - 13:29:16
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NO PROBLEMS VERY QUICK DELIVERY
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ARRIVED VERY QUICKLY IN GOOD CONDITION GOOD SHAPE. ALL POTTED UP AND AS FAR AS I CAN TELL (BARE ROOT SO NOT A LOT GOING ON) ALL'S OK.. TIME WILL TELL
Review Submitted: 21/11/2016 - 10:34:15
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Well packed order received in double quick time.
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Two very well grown trees nice and straight with a good root system.
Review Submitted: 21/11/2016 - 04:02:12
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Very good
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Excellent
Review Submitted: 21/11/2016 - 10:06:48
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Will return again
Review Submitted: 21/11/2016 - 10:15:23
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Prompt and efficient
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Good condition
Review Submitted: 21/11/2016 - 06:53:01
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Great internet sellers. First class communication and very fast and caring
delivery
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I am very pleased with my bare root trees they arrived in super condition
Review Submitted: 21/11/2016 - 10:50:31
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Really helpful response to my questions over the phone and good delivery arrangements to the north of Scotland. Thank you for the excellent service
Review Submitted: 21/11/2016 - 13:44:15
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Very prompt
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Two good plants
Review Submitted: 21/11/2016 - 15:15:10
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Very prompt service excellent
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Very good healthy looking trees
Review Submitted: 20/11/2016 - 11:41:53
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Excellent service,items well packed and in perfect condition
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excellent from looks only, to early to know what they will turn out like when grown
Review Submitted: 20/11/2016 - 15:53:16
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Plants arrived exactly on date promised. Great service.
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Lovely plants arrived in great condition. Can't wait for spring - who knows maybe a little blossom.
Review Submitted: 19/11/2016 - 17:52:37
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Excellent service with good offers.
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Great quality healthy trees. 10/10
Review Submitted: 19/11/2016 - 23:07:35
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Very COURTEOUS STAFF
DEALT WITH MY PROBLEMS
Supplied replacement trees no problem
Trees now in the ground hope for success next year.
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Good shape,big root mass, sensible size
Review Submitted: 17/11/2016 - 08:25:00
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Evrything was done exactly as they had promised. Trees arrived on the date given, well wrapped, and in good condition.
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As far as I know. No growth as yet.
Review Submitted: 17/11/2016 - 07:03:29
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The trees arrived in good order and so far so good. They have been planted but obviously won't be able to give them a superb rating till next Spring.
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Again trees arrived in good order and so far so good. Will know in the Spring whether or not they are good trees.
Review Submitted: 17/11/2016 - 17:46:21
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Delivery exerlent
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Both very good roots.
Review Submitted: 17/11/2016 - 10:53:20
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Service was speedy & precise
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One better rooted than the other. Planted as above.
Review Submitted: 17/11/2016 - 09:17:09
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Quick delivery.
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Good little trees.
Review Submitted: 17/11/2016 - 11:55:33
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An easy service to approach and a hassle-free ordering process.
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On arrival they appear to be very healthy. The proof will come in the eating - literally!
Review Submitted: 17/11/2016 - 05:33:10
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Fantasic company. Terrific service and excellent products. I moved into my house in January this year and had a bare garden, and thanks to You Garden it now looks absolutely fabulous and I still haven't finished. Thank you.
YouGarden Comments
Good Afternoon,

Thank you for the great feedback - it's always lovely to hear such positive reviews.

We would love to see some images of your garden. If it is possible could you please send some over to us? cs@yougarden.com

Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 17/11/2016 - 09:57:02
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very well packed and good quality
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very good size
Review Submitted: 17/11/2016 - 12:32:32
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Excellent service.
Review Submitted: 17/11/2016 - 11:05:38
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trees arrived without labels or any growing or planting instructions. Rang and was told they would be sent to me still not received.
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packed well but no labels
Review Submitted: 17/11/2016 - 16:31:48
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Trees arrived when you said they would.
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Trees look very good, looking forward to the cherries.
Review Submitted: 16/11/2016 - 17:22:37
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good coms. product came well wrapped.
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came well wrapped and in excellent condition.
Review Submitted: 16/11/2016 - 15:33:49
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Speedy replacement of faulty tree.
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Need to see how this replacement fares.
Review Submitted: 16/11/2016 - 16:25:09
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A replacement for trees that died last season. I am an experienced gardener so I know I looked after them. It has put me off ordering anything else from you.
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A replacement for trees that died. I am an experienced gardener so I know I looked after them. I haven't ordered anything else since.
YouGarden Comments
Good Afternoon,

Again, we are sorry that your original tree did not thirve. This tree is the replacment that we sent out to you free of charge.

Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 16/11/2016 - 14:20:35
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Great service, so quick.
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Planted, awaiting results.
Review Submitted: 16/11/2016 - 07:58:09
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No problems. Quick delivery, well packaged.
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Trees look very healthy and have been planted according to instructions and look forward to sweet cherries in the future.
Review Submitted: 16/11/2016 - 07:30:45
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Good service
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Plants look good a this stage
Review Submitted: 16/11/2016 - 08:43:25
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excellent service, fast and as described
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looks healthy very pleased
Review Submitted: 16/11/2016 - 13:12:16
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easy to order over the phone and offering great value. Delivered in good condition with super instructions and in time advised; would use this company again if my trees meet expectations.
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i hope - will know next spring when the trees produce some fine blossoms!
Review Submitted: 16/11/2016 - 08:59:52
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Excellent service from ordering to receiving trees.
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Trees appear in good order and we await our fruit next season
Review Submitted: 15/11/2016 - 16:04:04
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Saw an advert for the cherry trees in a national paper offering buy one get one free. I ordered and paid for 2 expecting to receive 4. After a few days I received only 2 trees. I rang up to find out where my other 2 trees were to be told that because I has entered a promotion code that had popped up on their web site to say that as I was a new customer I was entitled to 20% off my first order. After 2 phone calls the company decided to send me the other 2 trees but it would cost me another £6.99 for P&P. In total the 4 trees cost me £40 where if I had not put in the code given to me by the company it would have been £33.

This trick has caught a lot of people out. They even said I should have read the T&C and it would have said about entering 2 codes, you loose the 1st offer.....well as it happened I didn't. I entered 1 code that was given on your website.
I am pleased with the plants but not pleased about having to pay over the odds.
I would not recommend this company or if you do maybe triple check before you pay them.
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Its winter so they are dormant.
YouGarden Comments
We are sorry that you are unhappy, however we can only allow one code to be used per order.

You elected to enter a different offer code than the one advertised in the paper - and did not notice that the free tree was removed from your order., despite it being shown on-screen and confirmed by email twice before you received the order.

Whilst we can appreciate your frustration having missed out on the deal, this was due to an error on your part and regrettably, on this occasion the tight margins on this offer prevent us from sending the free tree to you at our own cost.

Will
Head of Customer Service
Review Submitted: 15/11/2016 - 20:59:48
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Polite and quick phone service. 2 trees ordered this year arrived very promptly and are of good quality.
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4 fruit trees originally ordered last year & a cherry tree unfortunately died. However following a phone call a replacement tree was sent to us free of charge for the following season.
Review Submitted: 15/11/2016 - 13:23:33
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Brilliant
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Brilliant
Review Submitted: 15/11/2016 - 16:07:32
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Had an issue as only 1 tree was delivered but I sent them an email and the second tree was swiftly despatched.
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Trees look fine. Difficult to tell how they will be as it will take some time to get established.
Review Submitted: 15/11/2016 - 13:04:21
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Never have problems with orders from here
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In ground waiting for spring
Review Submitted: 14/11/2016 - 08:33:48
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Plants came well packed and with clear instructions
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I am not sure yet - will know in two or three years' time when they have (hopefully) grown!
Review Submitted: 14/11/2016 - 09:27:18
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Email query answered quickly. Service of high standard. Will recommend to fellow gardeners
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Well packaged and delivered as stated on original order. Appear to be in very good condition.
Review Submitted: 14/11/2016 - 10:42:40
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Everything went smoothly - order delivered on time
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Looks in good condition - let's see if it fruits
Review Submitted: 14/11/2016 - 10:10:55
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Responded well when I sent an email requesting date of delivery.
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Product well packed and in good condition
Review Submitted: 14/11/2016 - 16:55:43
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I have used you garden before and always had good service and I will continue to use them in the future.
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Plant arrived well packaged and in good condition.
Review Submitted: 14/11/2016 - 09:53:54
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Plants arrived in excellent condition in good packaging as promised
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plants were healthy and strong and were planted as instructions
Review Submitted: 14/11/2016 - 08:00:44
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Easy website to use and trees delivered at the end of October as stated when I ordered
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Good quality bare root trees, now planted in my front garden
Review Submitted: 14/11/2016 - 10:59:24
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Good experience with this order
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Came as expected in good condition.
Review Submitted: 14/11/2016 - 23:09:52
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VERY PLEASED WITH THE SERVICE
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LOOK VERY GOOD TREES
Review Submitted: 14/11/2016 - 09:36:15
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Delivered on time well packed and in good condition
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I have planted them out and they appear fine
Review Submitted: 14/11/2016 - 11:54:27
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Placing the order was simple clear details for delivery and when this would be.
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Absolutely delighted with the condition, clear instructions for planting, thankyou
Review Submitted: 14/11/2016 - 07:17:48
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Everything happened as predicted/planned Plants LOOK to be in v good condition - we shall see later!!
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As above
Review Submitted: 14/11/2016 - 07:42:00
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Delivered when promised excellent packaging would recommend
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Trees planted in pots waiting for the cherries !!
Review Submitted: 14/11/2016 - 05:58:04
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Delivered exactly when stated
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Both have been planted, they look excellent
Review Submitted: 14/11/2016 - 11:35:15
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Instrction could e more produt/seaso spf.
Review Submitted: 14/11/2016 - 11:12:26
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Parcel arrived when expected and contents were well packaged, with detailed planting instructions enclosed.
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Trees in good condition and good shape.
Review Submitted: 14/11/2016 - 20:39:29
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Service/delivery was good
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I purchased 2 trees. One was perfect but the other was completely bare of branches and has one broken branch. I had considered sending the damaged one back but as I live in the country without easy access to a post office decided it was really not worth the effort involved
YouGarden Comments
Good Morning,
I am sorry to hear that one of your branches has broken - are you able to send some images over to us please? We will then be able to action the necessary for you. Please contact us cs@yougarden.com

Kind Regards

Katy Rogers
Customer Service Assistant
Review Submitted: 14/11/2016 - 19:08:59
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Arrived very quickly
Review Submitted: 14/11/2016 - 05:58:57
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Very speedy delivery and trees and packaged extremely well.
Review Submitted: 14/11/2016 - 10:14:21
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Great service
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Great service
Review Submitted: 14/11/2016 - 12:05:44
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good service will use again
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look good but time will tell
Review Submitted: 14/11/2016 - 13:02:49
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Product was delivered promptly and in good condition
Review Submitted: 14/11/2016 - 19:01:36
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Came on time
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Perfect condition
Review Submitted: 14/11/2016 - 08:54:35
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Very good service
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Very pleased with the tree and hopefully it will bear many cherries
Review Submitted: 14/11/2016 - 02:30:37
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very good
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They arrived in a box 2 trees with branches spaced nicely in good condition i hade two large garden pot ready to go into. 5*****
Review Submitted: 14/11/2016 - 06:23:04
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good choice of goods .very helpful .
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excellent value, good sturdy product.well packed. speedy delivery
Review Submitted: 14/11/2016 - 20:12:54
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Delivered when promised. My only concern was I didn't get an email in advance and may have been away. Not sure what would have happened to the trees then.
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Good size health trees
Review Submitted: 14/11/2016 - 07:39:25
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well packed and quick delivery.
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Looks healthy but will know better next spring
Review Submitted: 14/11/2016 - 13:14:20
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Easy to use website
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Box an delivery excellent
Review Submitted: 14/11/2016 - 10:04:30
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Ordering from website a nightmare for my age group
YouGarden Comments
Sorry to hear that you found it difficult to order online. We'd welcome any further feedback as we're always looking to improve the site.

Will
Head of Customer Service
Review Submitted: 14/11/2016 - 12:18:46
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Guick delivery.
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Plants arrived well packed in excellent condition with clear instructions on how to treat them.
Review Submitted: 14/11/2016 - 07:02:55
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excellent arrived earlier than exspected and in good condition well packaged
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all looks well planted 24 hours after delivery leaving in pail of water over night.....it will be next year before i can tell how well it has rooted and grown
Review Submitted: 14/11/2016 - 14:54:08
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I was very pleased that my order arrived quickly and the trees looked in very good condition
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Won't know how good the cherry trees are for a year or two, but they looked in very good condition when received
Review Submitted: 14/11/2016 - 08:36:55
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Arrived promptly.
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Seems fine - have planted the tree but until next spring cannot comment on the quality - bare root does not give any information!
Review Submitted: 14/11/2016 - 08:27:41
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Great fast service
Review Submitted: 14/11/2016 - 16:02:32
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Very efficient. I was kept informed as to what was happening. Delivery was as expected . The delivery man was polite and cheerful.
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Having spent my working life involved with woodland management & arranged for hundreds of thousands of trees to be planted I was impressed with the quality of the cherry supplied.
YouGarden Comments
Thank you again for your order and for the great review!

Will
Head of Customer Service
Review Submitted: 14/11/2016 - 10:09:31
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Very good service and delivery, although the packaging was damaged and two or three branches were snapped.
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Both trees are doing well despite loosing a couple of branches.
YouGarden Comments
Sorry to hear that your plum tree isn't thriving. We'd be happy to replace it in autumn from our fresh bare-root stock.

Will
Head of Customer Service
Review Submitted: 04/07/2016 - 19:20:26
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Came on time and delivery was very good on all my item.
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Stella Cherries tree,we had ordered 8 as a group in separate orders. One already starting to have cherries and other don't have anything. Hit and miss but fingers cross we are positive that they will all come!
Review Submitted: 18/06/2016 - 08:37:54
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Fortunately I was at home to receive and although whoever delivered did not use doorbell I anticipated delivery and was able to put trees in water within 15 minutes. Delivery was at or about 17.00 - perhaps a little late !!!
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All appears to be going well so far -watering regularly Thank you!!!!
Review Submitted: 26/05/2016 - 08:43:23
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Wonderful service and easy to communicate with customer services
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This cherry tree has blooms and I hope it will bear fruit in a few years.
Review Submitted: 25/05/2016 - 08:43:41
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Excellent company product delivered well within the time stated .
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Sweet Stella Cherry trees were in fantastic condition when they arrived , they are now very happy and showing lots of blossom .
Review Submitted: 24/05/2016 - 13:30:46
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The order web site was totally misleading, I only received 1 tree, not 2 as stated in the newspaper, and the service when phoning was rude and unhelpful. the service at customer Service was not much better. I still ende3d up paying Post and Package twice, consequently paying £28.97 for an order that should have been £21`.98. feel the wording in the newspaper ad was a con and I will not recommend dealing with this firm to anyone or be using it again.
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One was great, the second was poor and not a grafted bush but a much bigger and taller tree
YouGarden Comments
I am very sorry that you feel that way, however all of our adverts and the 'basket' page on our website prompt customers several times to make sure that they are using the correct offer code in order to take advantage of the offer or discount we are offering.

You did not use the offer code, so the 'free' tree was not added to your order - which you didn't notice until your order was delivered, despite the order being confirmed both online and by email.

Whilst we can sometimes retrospectively add discounts at no extra cost, regrettably on this occasion we were not able to go to the expense of sending a free tree to you as the cost would have been prohibitive. Thus we offered to add one to your next order, or send one immediately should you agree to pay just the P&P.

Please make sure that you check your order and include any relevant offer codes prior to checking out.

Will
Head of Customer Service
Review Submitted: 21/05/2016 - 11:09:59
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arrived quickly in good condition
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seems good
Review Submitted: 20/05/2016 - 09:07:40
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Packaging very good they came quicker than expected and I did not see an email giving me the delivery date. However I kept the trees in water for 2 nights until I was a little more organised.
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I have even got a little blossom on both, wonder if I will get any cherries?
Review Submitted: 20/05/2016 - 11:00:09
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Arrived in excellent condition
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So far so good
Review Submitted: 20/05/2016 - 19:50:40
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Service cannot be faulted.
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I'm really pleased with my cherry trees. They are in bloom and hopefully I may get some fruits from them. Now that would be a treat.
Review Submitted: 19/05/2016 - 10:40:03
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Ordered product on-line but had to ring because p&p overcharge. All sorted very quickly and operator was polite and efficient.
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Packaging good and trees arrived in good condition.
Review Submitted: 18/05/2016 - 07:27:43
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Arrived quickly - roots moist and the plant looks healthy
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Roots moist and the plants look healthy - waiting till next year to see if I get any cherries.
Review Submitted: 17/05/2016 - 08:30:44
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Very quick delivery
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Beautiful
Review Submitted: 17/05/2016 - 16:47:41
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Good service
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Good quality product
Review Submitted: 17/05/2016 - 03:37:19
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Prompt service.
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Trees arrived safely and are growing nicely, overall extremely pleased with service, the standard of the products and the overall price.
Review Submitted: 16/05/2016 - 21:52:32
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Delivered as promised and goods excellent quality so much so I have ordered other items
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As above...planted and taken lovely
Review Submitted: 16/05/2016 - 21:12:29
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the service from the supplier is very good however the delivery system by yodel is abysmal, we were in the house when the parcel arrived they made no attempt to knock the door and just posted a note through the door saying the parcel outside luckily I happened to read the card and retrieve the parcel be anyone could make of with it I would suggest that the suppliers change their carriers
Review Submitted: 13/05/2016 - 10:54:49
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First time buyer, plants left by front door early evening but know contact made, only found them when going out for the evening.
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Plants very healthy, have settled well since planting out.
Review Submitted: 12/05/2016 - 06:56:05
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excellent quality plants
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very happy with them
Review Submitted: 12/05/2016 - 20:12:24
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Staff very polite and helpful
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One hundred per cent great.
Review Submitted: 12/05/2016 - 18:17:53
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Delivery as promised - packaging excellent
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Fantastic condition
Review Submitted: 12/05/2016 - 06:57:01
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sakd;jkvnvjjsanasiu ;urrhg;er ner;rrjgej
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ask me when it grows
Review Submitted: 12/05/2016 - 11:25:48
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My order was processed promptly
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I am hoping for lots of fruit
Review Submitted: 11/05/2016 - 15:29:10
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What I expected
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Value for money
Review Submitted: 11/05/2016 - 16:31:58
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Very quick
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Prompt & reliable
Review Submitted: 11/05/2016 - 10:18:31
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very well packed and the two trees were in very good condition. the buds are already leafing up and even small cluster of blossom.
Review Submitted: 11/05/2016 - 17:48:01
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v good
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v good
Review Submitted: 11/05/2016 - 07:46:53
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Order as processed promptly
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Trees sent out quickly as stated, in good condition
Review Submitted: 11/05/2016 - 19:30:59
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Delivered much quicker than expected
Review Submitted: 10/05/2016 - 20:20:45
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Good prompt service.
Review Submitted: 10/05/2016 - 17:30:00
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quick response
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seem very good growing already
Review Submitted: 10/05/2016 - 07:32:16
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Good communication throughout, reasonably priced and trees fit for purpose. Hope weather conditions cooperate! Thank you!"
Review Submitted: 10/05/2016 - 07:29:55
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the goods arrived safely and well packed
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in good condition already sprouting leaves
Review Submitted: 10/05/2016 - 15:42:30
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Products were delivered in good condition and ready to plant
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Trees are quite strong and are now planted and beginning to bud and flower
Review Submitted: 10/05/2016 - 06:52:04
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Right products sent, well packaged, arrived when expected
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Early days but look good trees
Review Submitted: 10/05/2016 - 09:42:52
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quality very good
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prompt and efficient service
Review Submitted: 09/05/2016 - 05:16:05
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1st class
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Very good
Review Submitted: 09/05/2016 - 07:06:21
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Fast efficient service,customer service excellent
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Beautiful healthy trees, well packed,received in excellent condition
Review Submitted: 09/05/2016 - 08:41:47
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good service
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lovely plants
Review Submitted: 09/05/2016 - 09:03:10
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Excellent service and very healthy looking trees. Very pleased.
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Excellent service and very healthy looking trees. Very pleased.
Review Submitted: 09/05/2016 - 14:42:38
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Arrived in good condition.
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After a night on the 'water' they were planted and the twins are doing very well. Thank you.
Review Submitted: 09/05/2016 - 09:04:44
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Prompt despatch - well packed.
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Two trees received - one in excellent condition with plenty of buds; the other a little sad with hardly any buds at all.
Review Submitted: 09/05/2016 - 11:55:54
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Excellent service-prompt delivery
Review Submitted: 09/05/2016 - 07:30:01
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excellent service. thank you.will be using your company in the future.
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lt looks a good product.
Review Submitted: 09/05/2016 - 06:44:49
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The trees arrived within two days of ordering - excellent service, thank you!
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Although they're young trees and it'll take years to see if they're as good as I hope they are, they were delivered with buds and looked healthy. They were delivered as bare roots rather than in an earth ball, which surprised me, but fingers crossed they take!
Review Submitted: 09/05/2016 - 06:58:56
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excellent service. arrived before expected
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so far so good. leaves are sprouting. won't know about fruit till next spring with the amount of blossom
Review Submitted: 09/05/2016 - 07:06:56
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Service was quick and we were well informed.
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Too early to tell if the trees develop in the way we hope, but so far so good.
Review Submitted: 09/05/2016 - 11:02:31
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The young trees arrived in time, as promised and well packaged.
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We were well pleased with the young trees that we ordered. 'In a good healthy condition.
Review Submitted: 09/05/2016 - 05:21:20
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Ordering was quick and turnaround was even quicker. Excellent service.
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Trees arrived within 5 days and in excellent condition. Planted the following day and very happy to see them springing into life after a week.
Would definitely use You garden again.
Review Submitted: 08/05/2016 - 03:06:19
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Always happy with service, delivery and items
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As advertised and doing well, very happy��
Review Submitted: 08/05/2016 - 06:28:43
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Extremely quick and efficient service. The young man on the other end of the phone was helpful and should be complimented on his telephone manner.
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The tree arrived in good condition. It was planted straightaway. It's too soon to say any more, but it looks as if all is well.
Review Submitted: 08/05/2016 - 20:25:40
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the trees were delivered very quickly
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im really pleased with my cherry tree i hope to get some lovely cherries from it in future years
Review Submitted: 08/05/2016 - 18:57:46
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The trees arrived quickly and were in good condition.
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It is early days yet, but the trees look very promising.
Review Submitted: 08/05/2016 - 09:13:21
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Very helpful on the phone, and excellent prompt delivery
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Lovely trees, well packaged.
Review Submitted: 08/05/2016 - 06:46:45
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Excellent products and service
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So very pleased with these loverly little trees
They are strong and sturdy and they are starting to open their buds already
Thankyou You Garden
Review Submitted: 08/05/2016 - 18:06:33
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see below
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Very quick delivery . Trees in excellent condition.
Too soon to know how they will fruit, but I am hopeful.
Review Submitted: 08/05/2016 - 09:50:28
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Ordered & received within the time frame .no problems at all will definely use again
Review Submitted: 08/05/2016 - 15:02:12
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Very good service
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Delivered on time and in good condition. Now doing well after planting.
Review Submitted: 08/05/2016 - 14:56:02
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GOOD SERVICE. PROMPT DELIVERY
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BOTH TREES ARE DOING VERY WELL, BUDS OPENING ALREADY
Review Submitted: 08/05/2016 - 16:39:00
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very efficient service.
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Ttrees had more buds than I expected and seem to be thriving.
Review Submitted: 08/05/2016 - 06:58:19
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Excellent quality and service
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Excellent quality and price.
YouGarden Comments
Really great to hear - thanks again!

Will
Head of Customer Service
Review Submitted: 08/05/2016 - 08:09:10
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zzzzz
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Budding and looks healthy
Review Submitted: 08/05/2016 - 07:06:27
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Just excellent service!!
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They are doing well!
Review Submitted: 07/05/2016 - 12:53:26
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The plants were delivered in suitably secure packaging . They soon found a new home !
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Sturdy and the buds soon unfurled in response to the spell of fine weather .
Review Submitted: 06/05/2016 - 09:24:27
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Very impressed with the service provided
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trees better than expected, good decent size.
Review Submitted: 06/05/2016 - 15:49:12
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Well organised and prompt, but the delivery was left round the back of the house while we were inside. Deliverer did not ring bell.
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Plenty of signs of new buds appearing. Trees appear healthy and with a good chance of growing well
Review Submitted: 06/05/2016 - 05:49:14
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I found them to be very quick at sending product , very efficient .
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My cherry trees were in grate condition .
Review Submitted: 06/05/2016 - 07:40:46
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A first class service
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No problems with the two cherry trees I ordered,
Review Submitted: 05/05/2016 - 19:52:17
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Everything I have ordered from YouGarden has been superb, I have several dwarf fruit trees which are amazing. I had a small blip with some raspberry canes and a Stella Cherry. I emailed photos and they were immediately replaced. Excellent service. I shall continue ordering as does my daughter.
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Leafing out already.....
Review Submitted: 05/05/2016 - 06:24:08
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I haven't received the trees get!!
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No idea - they have not been delivered!
They were supposed to be a birthday present....
YouGarden Comments
There's been a problem with delivery as the courier is having trouble finding your address.

Can you email me with the full address and any instructions for the courier please?

We will then resend the order at our cost.

Will
Head of Customer Service
Review Submitted: 04/05/2016 - 06:41:13
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Goods arrived sooner than expected, and seem to be of good quality, although time will tell. Hoping for success with the dwarf cherry trees.
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Seemed to be good quality, so am hoping for success with these dwarf trees.
Review Submitted: 04/05/2016 - 22:15:29
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Excellent communication and prompt delivery
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Trees looked healthy and in very good condition, packed well. Thank you.
Review Submitted: 04/05/2016 - 06:52:26
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Good quick service.
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Wait and see
Review Submitted: 03/05/2016 - 13:06:57
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The products were very well packaged and arrived safely. I did like the fact that a kind note to the courier was on the packing label. This always identifies a good response to the product arriving on time and in good order. Thank you.
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I am very pleased with the products which are strong and healthy trees. Thank you.
Review Submitted: 03/05/2016 - 09:25:57
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Service was good and trees arrived in good condition
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I was pleased with one of the trees which was well formed and will grow to a nice specimen. The other one was barely more than a large stick with no shape. Very disappointing. Not sure if this was because it was "free" but doesn't seem appropriate way of giving a "free" tree. I would have preferred to have paid a reduced price for a decent specimen. Thanks
Review Submitted: 03/05/2016 - 11:22:54
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Fast delivery, well packaged, good price.
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The cherry trees are nice but rather small - they are smaller than the size advertised that they would be on delivery. They seem to be growing relatively well so far and we just hope that they grow to the height that the websitestated they would.
Review Submitted: 03/05/2016 - 11:43:30
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would use again and recommend to anyone.
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far better than I expected
Review Submitted: 03/05/2016 - 20:02:24
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good but there was some poor communication between order and dispatch.
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but the two plum trees and one of the apple trees seem to have died.
Review Submitted: 02/05/2016 - 08:02:59
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Good service quick delivery
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Excellent product
Review Submitted: 02/05/2016 - 16:54:31
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Service very good thank you
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Lovley trees
Review Submitted: 02/05/2016 - 07:56:50
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Superfast service with great communication
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Great service, would buy again
Review Submitted: 02/05/2016 - 08:24:50
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The service was very good & the delivery times spot on
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The bushes arrived in good condition - I have yet to plant them
Review Submitted: 02/05/2016 - 08:51:38
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prompt service
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the tree appears to be very good quality and looks good in a pot
Review Submitted: 01/05/2016 - 11:46:26
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Good service
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Trees were in very good condition
Review Submitted: 01/05/2016 - 20:18:59
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The Cherry trees arrive very quickly in perfect condition.
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Looking forward to the first cherries!
Review Submitted: 30/04/2016 - 18:54:07
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Excellent customer service to sort out a small problem, cant find a fault with the overall you garden experience
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looks good and in the ground but a bit early to give a judgement
Review Submitted: 29/04/2016 - 09:47:00
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Excellent quick service
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Good healthy trees......just hoping for cherries this year, just like the advert said.
Review Submitted: 29/04/2016 - 19:40:00
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good plantsbargain prices
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2 excellent bare root trees, just wonderful
Review Submitted: 29/04/2016 - 10:20:08
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prompt service, clear information about delivery, high-quality goods.
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The Stella trees are exelent value - robust, healthy plants with good strong root-systems with clear care and planting instructions. I am confident that they will flourish even at this late date of planting.
Review Submitted: 29/04/2016 - 19:47:05
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Good Efficient delivery . Well informed by mail as to when delivery would be
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Trees in excellent condition. Second one was free
Review Submitted: 29/04/2016 - 09:24:58
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delivered when expected
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very healthy trees
Review Submitted: 29/04/2016 - 13:51:20
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A very good deal in terms of price.
I appreciated your Tracking service so I knew when they would arrive and the box did on the day specified. Very well packed box so no damage to emerging buds.
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Lovely little trees already in bud. I planted them into tubs following your excellant guidance instruction sheet. They have settled in well and at present put into a sheltered place to avoid any risk of frost damage. I greatly look forward to seeing them flourish.
Review Submitted: 29/04/2016 - 15:30:21
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Went for the deal 2 for 1 never received this on enquiring why the tell me that I only entered the promo code once and missed the last box. I feel cheated
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Don't know yet
YouGarden Comments
I am very sorry you feel that way, however I think you may have misunderstood what my colleague was saying?

You didn't enter the offer code at all when you entered the order, and didn't notice either in your basket or when confirmed by email that there was only one tree on your order.

We would be happy to send you a free tree, either together with your next order, or if you are willing to cover the P&P cost.

Will
Head of Customer Service
Review Submitted: 29/04/2016 - 07:45:05
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Nice trees. Good service. Very pleased
Review Submitted: 28/04/2016 - 07:44:51
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Excellent all round service and would recommend to all.
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Excellent products received as listed and well packaged.
Review Submitted: 28/04/2016 - 18:06:06
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Excellent response
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So far looking good
Review Submitted: 28/04/2016 - 09:29:53
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As described
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As described.
Review Submitted: 28/04/2016 - 09:16:30
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Gave me the opportunity to buy products at knock down prices
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Received 2 x healthy looking plants
Review Submitted: 28/04/2016 - 05:42:24
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Great , fast service. Thank you
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They are starting to bud. , so hoping for a great display. Of cherries.
Review Submitted: 28/04/2016 - 14:13:03
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Gooda
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Good
Review Submitted: 28/04/2016 - 08:13:52
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Everything arrived as promised.
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Only just planted them so don't know yet.
Review Submitted: 28/04/2016 - 19:19:45
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as expected.
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seems good, but need to be planted for 3 months before final judgement.
Review Submitted: 28/04/2016 - 06:12:53
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Enjoy looking at the site getting ideas. Has good offers. Will use more often. Only downside is the cost of the P&P on the small orders, makes them cost effective.
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Loved the trees. Excellent size for price. Planted and now are in blossom. All in under a month from order.
Review Submitted: 28/04/2016 - 06:59:45
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I was very pleased with my purchase and very impressed of speed and delivery of the goods
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I am very pleased with my Cherry tree. Can't wait for fruit to arrive
Review Submitted: 28/04/2016 - 10:34:05
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Arrived very quickly,very impressed
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Planted within a couple of days ,hope the frost does'nt do any damage
Review Submitted: 28/04/2016 - 05:33:34
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Service good and tree specimens healthy
Review Submitted: 27/04/2016 - 15:51:08
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Delivered well and on time
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Growing well
Review Submitted: 27/04/2016 - 08:21:37
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Excellent Service on time and well wrapped
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Looks very good stock and hopefully will produce a good yield eventually
Review Submitted: 27/04/2016 - 07:23:34
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OK
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good, arrived in very state.
Review Submitted: 26/04/2016 - 12:08:15
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Trees arrived quickly and well packed.
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Planted the trees within a couple of days of receipt ... so far, they are looking good, but too early to say if they will prosper.
Review Submitted: 25/04/2016 - 23:33:20
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Very quick postal service.
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Only just planted them so time will tell but they do look healthy. Fingers crossed for a good crop in a year or two.
Review Submitted: 26/04/2016 - 10:05:04
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Prompt efficient service.
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Trees arrived in good condition. Time will tell if I manage to keep them alive!
Review Submitted: 25/04/2016 - 09:51:25
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Arrived on time, well packaged
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Plants look healthy and sturdy
Review Submitted: 25/04/2016 - 14:18:16
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Prompt service and delivery
Review Submitted: 25/04/2016 - 18:00:32
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It would help if you let the customers know when the order was due to arrive by email when the order was placed online.
Review Submitted: 25/04/2016 - 07:30:24
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The plants are doing well and are coming into leaf it would be lovely if they gave us some cherries this year - hears hoping
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Thank you, for nice healthy plants, I look foreword to the cherries
Review Submitted: 24/04/2016 - 14:06:11
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The person I spoke to was very pleasant assuring me that the trees would arrive in time for me to plant before going away on holiday. They arrived in very good condition with plenty of time to spare.
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The trees look in very good health. They have been planted and are still in very tight bud. The roots had been cut back hard as described on the leaflet. This made them much easier to plant.
Review Submitted: 24/04/2016 - 18:01:40
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Fast delivery well packed.
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Too early to say much, ask me in 2/3 years when they grow and produce fruit.
Review Submitted: 24/04/2016 - 10:53:04
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A good service with very good value offers.
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The trees arrive quickly and in good condition with planting instructions and aftercare.
Review Submitted: 24/04/2016 - 15:50:59
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Good and prompt delivery
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Now will have to see how it progresses
Review Submitted: 24/04/2016 - 08:21:40
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Good value and arrived well packed and quickly
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Good shape and look foreward to tasting the fruit
Review Submitted: 24/04/2016 - 14:58:10
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Prompt service. Packed well.
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A decent looking tree. We'll see how it grows. Thank you.
Review Submitted: 24/04/2016 - 08:20:29
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Really ngood service.
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The trees are wonderful such good value
Review Submitted: 24/04/2016 - 08:51:45
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Efficient and prompt
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Very efficient service
Review Submitted: 24/04/2016 - 09:05:14
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Clear ordering system. Great delivery timing.
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Goog quality trees started growing straightaway. Could do with recommended planting suggestions .
Review Submitted: 24/04/2016 - 08:23:18
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Arrived very promptly
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Planted them straightaway and after a week they are blossoming . This pleased my husband as he is not a natural gardener just helping me out as I can no longer dig.
Review Submitted: 24/04/2016 - 09:12:57
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I ordered a cherry tree on 10th April and although I was given a delivery time of 3 days, I had received nothing after a week. I rang You Garden on 18th April and was told there had been some mix up with the order. They re-ordered the tree and I received it within 2 days.
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The tree looks sturdy with lots of growing buds. Looking forward to a few years of cherries to come!
Review Submitted: 24/04/2016 - 14:32:55
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good service and fast delivery
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the trees are in leaf and very healthy thank you great price
Review Submitted: 22/04/2016 - 19:37:11
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Very rapid delivery and plants in good condition on arrival.
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Not yet in leaf but seems healthy.
Review Submitted: 22/04/2016 - 17:02:21
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After a little problem with our order they sorted it out in a blink of an eye.
They are a very good company and we would recommend them to anyone.
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Excellent value for money, the product was far better than I expected and we are delighted with it.
Review Submitted: 22/04/2016 - 13:57:12
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Prompt delivery. Good packaging.
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Strong & healthy looking. Buds opening after just 2 weeks.
Review Submitted: 22/04/2016 - 11:08:36
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The plants arrived within a few days in excellent condition.Very good service.Will certainly use YouGarden again
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The stella cherry trees arrived ready to plant.I put them in water overnight and planted them the next day.They look as if they have been in my garden for a while and are just coming into leaf.
Review Submitted: 21/04/2016 - 17:58:24
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Prompt service, easy to use website.
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Larger plants than I expected, well packaged, excellent value.
Review Submitted: 21/04/2016 - 21:05:48
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The trees arrived earlier than expected but were left safely, were packed appropriately and all looked good
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As far as I can tell the product looks healthy and is doing well so far in its new pots
Review Submitted: 21/04/2016 - 13:02:49
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Staff very helpful and informative. The product was delivered in just a few days, much shorter time than expected.
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The 'Stella' Cherry tree (+one free) were very good plants with a well proportioned head.
Review Submitted: 21/04/2016 - 22:21:48
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Quick and efficient purchase and delivery.
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Trees look very good but too soon to say more at the moment.
Review Submitted: 21/04/2016 - 17:59:08
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Asked for delivery to be put round back of house but it was left at the front and could have easily been stolen
YouGarden Comments
Sorry to hear that the tree wasn't left in the place you specified - glad you received it safely and in good health though.

Will
Head of Customer Service
Review Submitted: 21/04/2016 - 09:50:35
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Handled customer relations well - one tree delivered damaged and replaced without any problem.
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Too early to tell as it has been so cold - but seem to be starting to bloom
Review Submitted: 21/04/2016 - 16:49:18
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The cherry trees arrived within days of ordering. They were well packed and are now beginning to put on leaves.
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The trees are both very healthy and putting on leaves. My Dad and I look forward to harvesting our cherries in due course. Too early to give an "excellent" rating but so far we are delighted with our purchase.
Review Submitted: 21/04/2016 - 17:46:48
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Well packed items, only concern is they were held over the weekend at the depot according to the courier on line tracking
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Let's hope this bear root tree grows.
Review Submitted: 21/04/2016 - 08:00:54
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Good, quick, hassle free
Review Submitted: 21/04/2016 - 13:04:22
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Brilliant service and friendly staff
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Brilliant service friendly staff
Review Submitted: 21/04/2016 - 13:20:03
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Good service,except that the courier just left them outside my front door when I was out.

Luckily they were they not stolen and I have enjoyed planting them in my allotment.
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Looks good. Hopefully they will grow well.
Review Submitted: 20/04/2016 - 13:53:16
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Always give prompt and excellent service
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My Stella Sweet Cherry tree arrived in a healthy condition with small buds. Although the tip of one branch was broken - possibly during delivery ?
Review Submitted: 20/04/2016 - 13:52:55
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Fast delivery, easy to order, excellent service
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Lovely condition, good size trees
Review Submitted: 20/04/2016 - 21:24:38
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Arrived on time
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Appear to be in excellent condition
Review Submitted: 20/04/2016 - 10:09:27
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The trees were sent to the wrong person at the wrong address and completely ruined a birthday surprise,as they were sent to the person who was going to recieve them for her birthday not to the person who ordered them.Even this survey as been sent to the wrong person.Total shambles.
YouGarden Comments
I am sorry that the confirmation email was sent to the recipient, rather than your email address. As explained, this was due to a misunderstanding between yourself and the person who took the order.

As far as I am aware, the order itself was received at the correct address?

Will
Head of Customer Service
Review Submitted: 20/04/2016 - 09:27:36
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Quick delivery very well packed
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Large buds just about to burst open.
Review Submitted: 20/04/2016 - 07:24:14
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Quick arrival by post and appeared in good condition
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Just started to sprout
Review Submitted: 20/04/2016 - 22:18:02
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uick service. Plants well wrapped and protected in transit
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Plants arrived safe and in good condition. They look healthy and promising
Review Submitted: 20/04/2016 - 20:31:03
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Will use you again.
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Arrived in good condition and look very healthy.
Review Submitted: 20/04/2016 - 21:36:41
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Excellent service as always. Highly recommended.
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Two beautiful cherry trees, with very strong shoots and buds. Can't wait for the cherries! Thank you.
Review Submitted: 19/04/2016 - 20:41:25
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quick and reliable service
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very good quality trees
Review Submitted: 19/04/2016 - 12:39:15
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Delivery arrived promptly and well packaged and the part of the order that I had been expecting arrived very soon after. Happy
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The trees look healthy enough but at this early stage it is a bit difficult to say. looking forward to seeing their progress in the coming months. Good instructions for planting
Review Submitted: 19/04/2016 - 07:33:14
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A caring company with a service that delivered the product when they promised
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We are delighted with our cherry trees and as amateurs the instructions were clear and easy to follow for the best way to plant
Review Submitted: 19/04/2016 - 06:28:32
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delivered as advised - all in good condition and complete
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will have to see later in its life !
Review Submitted: 19/04/2016 - 09:17:27
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Speedy and professional. Glad to have made contac.t
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Looks good, Great hopes.
Review Submitted: 19/04/2016 - 09:25:35
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Great service and quality plants / trees.
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The quality of the trees was excellent asnd they arrived in perfect condition.
Review Submitted: 19/04/2016 - 13:48:07
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You perform a good service
Review Submitted: 19/04/2016 - 15:52:47
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Very Prompt Service and Delivery
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In Excellent Condition
Review Submitted: 19/04/2016 - 08:02:09
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Trees arrived well packed but please see comment on tree planting kit
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Trees look healthy and a good shape
YouGarden Comments
Thanks again for your order. We'll get the missing pack out to you.

Will
Head of Customer Service
Review Submitted: 19/04/2016 - 08:47:55
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The delivery was prompt and the tree arrived in good condition.
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Time will tell but so far the tree appears healthy and ready to bud.
Review Submitted: 19/04/2016 - 08:58:27
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Very good
Review Submitted: 19/04/2016 - 05:03:09
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Arrived safe and sound well packed.
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lovely fruit trees , bigger than expected, lovely all round.
Review Submitted: 19/04/2016 - 12:58:26
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fast efficient service many thanks
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good product - not yet planted - hoping for a good crop
Review Submitted: 19/04/2016 - 08:17:51
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Fast, efficient service
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Great value. The plants are healthy - can't wait to see them grow
Review Submitted: 19/04/2016 - 04:36:52
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First class
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The cherries appear to be firstclass, perfectly packaged and despatcned
Review Submitted: 19/04/2016 - 09:34:21
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Efficient phone ordering service and prompt delivery.
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Trees arrived as expected in good condition - just waiting for the fruit now!
Review Submitted: 19/04/2016 - 09:36:54
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Quick response. Easy to use website. Delivery bit slow.
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Too early to say. So far so good.
Review Submitted: 19/04/2016 - 06:42:17
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Service was excellent many thanks
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Service was excellent and the trees are in good condition
Review Submitted: 19/04/2016 - 03:28:00
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Trees very good in appearance, undamaged box, instructions readable.
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Put in water as said, planted next day, now lots of flowers.
Can't wait to eat them.
Review Submitted: 19/04/2016 - 07:58:58
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Very efficient and speedy service.
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Stella Cherry trees very healthy looking specimens. The only doubt was, their origin, but I was told that they were British, even though they had labels for EU!
Review Submitted: 19/04/2016 - 08:17:13
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Very fast and efficient delivery
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Trees look healthy still to plant properly
Review Submitted: 19/04/2016 - 07:03:01
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So pleased with your service will come again
Review Submitted: 19/04/2016 - 20:58:42
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Very speedy delivery.
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Good size and pleasing shape. Obviously I cannot comment on the productivity or taste at present.
Review Submitted: 18/04/2016 - 12:37:20
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We are very pleased with our order from you the products are healthy and arrived well within the time given. Will be looking in your catalogue for other products for our garden
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They are very healthy trees thank you
Review Submitted: 18/04/2016 - 09:44:19
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Quick dellivery
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Cherry trees looked in good condition
Review Submitted: 17/04/2016 - 08:56:44
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Very prompt service
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Lovely! The trees have both taken beautifully -I'm looking forward to seeing them blossom next spring.
Review Submitted: 17/04/2016 - 07:22:55
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Fast delivery well packed and undamaged
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Good strong well budded tree looking forward to some cherry's
Review Submitted: 17/04/2016 - 09:55:28
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Plants were delivered promptly, well wrapped and protected and planting instructions were clear and helpful.
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The plants appear to be in good condition and are sprouting well. Early days yet for judging long-term satisfaction but all looks very promising at the start.
Review Submitted: 17/04/2016 - 06:51:23
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First class service
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Excellent products
Review Submitted: 17/04/2016 - 21:34:10
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Fast and efficient
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Waiting expectantly for the cherries
Review Submitted: 17/04/2016 - 15:40:12
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fast delivery and trees in good condition.
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have only had them 1 month so cannot realy say but they seem to be growing well
Review Submitted: 17/04/2016 - 05:52:53
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Healthy looking plants. Staff helpful when I enquired about delivery date.
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Loki nice healthy trees but early days yet.
Review Submitted: 17/04/2016 - 17:23:29
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Good service and prompt delivery.
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The tree arrived promptly and well packed; the tree looks healthy with plenty of buds. Very pleased.
Review Submitted: 17/04/2016 - 12:34:33
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Very quick delivery.
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Very well packed arrived in excellent condition
Review Submitted: 17/04/2016 - 06:40:10
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Ordered Sunday afternoon trees arrived in very good condition Tuesday afternoon. Excellent service.
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Looks healthy and has already started to grow.
Review Submitted: 17/04/2016 - 09:21:19
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Goods left on doorstep UPSIDE DOWN, although box said "Fragile" so some of the branches were broken off.
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Would have been excellent but box said "Fragile" and was left upside down so some of the branches broke off the tree
YouGarden Comments
Very sorry to hear about the damage. As you saw on the box, we do try to make it obvious that there are live plants inside and which way up to keep them!

I do appreciate you giving the trees a chance; however if the damage is significant and they don't pick up, please let us know and we'll replace.

Will
Head of Customer Service
Review Submitted: 17/04/2016 - 13:37:26
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Very good service, friendly and helpful
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Growing well, sturdy plants, seem to be in bud already, cant wait for the cherries
Review Submitted: 17/04/2016 - 09:49:24
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Trees arrived quickly and in good condition
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Have only just planted them so it is difficult to say much about them at this stage.
Review Submitted: 17/04/2016 - 07:55:20
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Excellent service kept me informed of delivery
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Very good
Review Submitted: 16/04/2016 - 14:45:52
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Excellent and would recommend to family and friends.
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excellent
Review Submitted: 16/04/2016 - 08:57:49
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Arrived in good condition
Review Submitted: 16/04/2016 - 09:16:45
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Goods received promptly & well packaged.
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The trees were received undamaged, healthy & full of buds.
Review Submitted: 16/04/2016 - 07:48:31
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Trees arrived within three days in perfect condition having been carefully packed .
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Both Cherry trees starting to take root and are looking really well after having been planted only a week .
Review Submitted: 15/04/2016 - 08:04:35
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ok
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ok
Review Submitted: 15/04/2016 - 10:39:12
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The trees arrived in sturdy boxes and were well protected during delivery.
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The tree looks healthy and has beautiful foliage.
Review Submitted: 15/04/2016 - 19:24:55
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Trees arrived in good time and were properly packed
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Looked good - one more advanced than the other and is shooting well
Review Submitted: 15/04/2016 - 06:41:32
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very good feedback
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well packaged and very impressed with items supplied
Review Submitted: 15/04/2016 - 08:14:42
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Great service
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So far they look great.
Review Submitted: 15/04/2016 - 10:20:13
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delivered in advance of promised date
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Plants look to be very healthy I will report back later in year as to how they have done
Review Submitted: 15/04/2016 - 08:19:30
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Most efficient and courteous company.
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A wonderful specimen.
Review Submitted: 15/04/2016 - 08:06:56
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Courteous service and swift delivery
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Nice clean plant. Looking forward to tasting the fruit!
Review Submitted: 15/04/2016 - 18:16:13
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Goods were dispatched quite quickly; good communication
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Very nicely shaped little trees but roots were on the dry side when they arrived. Hopefully they will be fine. I soaked them overnight.
Review Submitted: 15/04/2016 - 21:28:38
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Telephone sales person friendly, courteous and professional. Goods arrived swiftly and in excellent condition. An excellent experience which will encourage me to purchase goods from You Garden again.
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The trees were healthy, easy to plant and show signs of buds starting to grow. Extremely pleased q the purchase.
Review Submitted: 15/04/2016 - 09:45:23
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I am slightly concerned that the trees spent 6 days in transit with bone dry roots in the poly bags, surly it is standard nursery practice to keep roots wetted
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They look good but in light of the above will have to see how well they come through in light of the roots being so dry on arrival
YouGarden Comments
Sorry to hear that your trees were delayed in transit and arrived a bit dry. If they fail to establish, please let us know and we will replace.

Will
Head of Customer Service
Review Submitted: 15/04/2016 - 06:44:41
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I cannot fault them , staff were efficient and polite when I ordered by phone.
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Every tree was in excellent condition on arrival, instructions on planting were clear.
Review Submitted: 15/04/2016 - 04:11:03
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Easy to use web site. Prompt delivery.
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Lovely healthy trees with little buds. Well packaged and great price. Couldn't be better!
Review Submitted: 14/04/2016 - 07:17:34
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The whole process was extremely easy, and delivery and packaging were excellent.
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The trees were in excellent condition and are doing very well after planting.
Review Submitted: 14/04/2016 - 13:26:35
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Excellent condition and the packaging was great, too. Arrived within the period promised,
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Especially strong growth and having planted within a couple of days( I needed to buy very large pots) my trees are thriving and I am extremely pleased with them
Review Submitted: 14/04/2016 - 06:37:38
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Excellent service and quick delivery time.Well packaged item and instructions
Review Submitted: 14/04/2016 - 07:32:14
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Good and easy website to use
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Products arrived on time and are 'blooming' good
Review Submitted: 14/04/2016 - 08:38:22
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just what i wanted and the trees look very healthy and delivered when they said it would be
YouGarden Comments
Thanks for your feedback - I don't think you meant to click "Bad" from what you've said though?

Would you mind quickly updating for me? Thanks!

Will
Head of Customer Service
Review Submitted: 14/04/2016 - 15:26:52
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Superb service, very fast. Handled our order well. Well packaged and delivered/
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Very health looking trees, good root system, nice height.
Review Submitted: 14/04/2016 - 08:24:37
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Arrived well packaged
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Both trees are healthy with plenty of buds
Review Submitted: 14/04/2016 - 10:53:01
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Prompt delivery - good
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Will know better when I can taste cherries!
Review Submitted: 14/04/2016 - 07:53:13
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Order process fine, and items arrived OK.
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Would have liked more specific guidelines for planting and care... eg type of soil, etc.
Review Submitted: 14/04/2016 - 10:05:24
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We were thrilled with the product which were Cherry trees tell the
Garden centre they are developing very well, we certainly
Would be in touch with them again. The Lady on the phone was
Very good fantastic telephone manner
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Product excellent
Review Submitted: 14/04/2016 - 16:57:23
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very good service.
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excellent tree's and in good contion on delivery.
Review Submitted: 14/04/2016 - 16:28:58
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The service was good ,phones are answered promptly and the person answering the call was polite and easy to understand .My goods were delivered early and of good quality.
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Good quality well done
Review Submitted: 14/04/2016 - 09:39:42
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A truely professional service from making the order to delivery at the door
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Hope it will be excellent but just planted the Cherry trees so no coment yet!
Review Submitted: 14/04/2016 - 12:32:17
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Very good service
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Was very health looking
Review Submitted: 13/04/2016 - 13:16:21
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Very easy to order and fast delivery.
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My Cherry trees were delivered well packaged and in excellent condition.
Review Submitted: 12/04/2016 - 13:42:03
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Very efficient quick service arrived in good condition
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Just coming into leaf look lovely and healthy
Review Submitted: 12/04/2016 - 19:28:04
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very good, value for money
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very good, value for money
Review Submitted: 12/04/2016 - 19:26:09
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Always had impeccable service
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Very rarely is there a fault with their products
Review Submitted: 12/04/2016 - 09:07:52
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Very prompt delivery in a large safe cardboard box
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Too soon to comment
Review Submitted: 12/04/2016 - 08:05:38
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Brilliant
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Great
Review Submitted: 12/04/2016 - 02:46:08
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What can I say
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They are in the ground, not started growing yet
Review Submitted: 12/04/2016 - 08:57:54
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Fast efficient service well packaged
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One tree looks amazing a really good size and configuration plenty of buds the second was more of a stick but as it was a freebie I don't mind looking forward to cherries over the coming years
Review Submitted: 12/04/2016 - 15:55:48
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Cant fault it.
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Will let you know if it does not grow.
Review Submitted: 12/04/2016 - 04:18:17
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Ordered two cherry trees on a bogof offer. They arrived very quickly in good condition & as described. Very pleased with the service.
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Trees in good condition, buds starting, ready to plant!
Review Submitted: 12/04/2016 - 19:03:14
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Good response from telephone agent. Very helpful and polite.
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Arrived intact and promptly. Planted straight away and seem to be flourishing. Very pleased.
Review Submitted: 12/04/2016 - 21:18:54
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I am really pleased with the service from You Garden. Fruit tree's arrived as described and although it's early days for the fruit tree's, so far so good.
Review Submitted: 11/04/2016 - 11:53:04
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we though we had bought 2 cherry trees(buy one get one free) but was told we had in fact had 10% off instead !! this was very unclear on your website,You cant have both offers we where told ? we didnt know there was two offers. You can have the other cherry tree but you have to pay postage and packing no thanks...
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would have liked two
Review Submitted: 11/04/2016 - 17:26:54
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I placed my order with You Garden purely on the basis that there was a offer of "buy one get one free" on the Sweet Cherry Stella Tree. When I paced my order it showed the free tree in my basket. When my order confirmation was emailed to me it DID NOT show the free tree. I queried this and received an auto reply email saying I would receive a response within 5 days. Have heard nothing and have only had one tree delivered. Not at all happy as I feel that I have been completely conned!!!!!!!!
Product:
Ordered this ONLY as the offer was "buy one get on free" only received ONE!!
YouGarden Comments
I am sorry that you are unhappy - we did reply to your email explaining why this was.

You chose to enter a separate offer code for a percentage discount, which removed the free tree from your basket.

We'd be happy to send you another tree, however we'd ask that you pay P&P - or we could add it to your order for no extra charge.

Will
Head of Customer Service
Review Submitted: 11/04/2016 - 08:26:06
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quick delivery
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v good condition
Review Submitted: 11/04/2016 - 06:11:24
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Very good
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Very good
Review Submitted: 11/04/2016 - 07:51:57
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Good service
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Look good
Review Submitted: 11/04/2016 - 05:23:17
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Excellent telephone service. Thank you.
Review Submitted: 11/04/2016 - 09:10:31
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satisfied
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satisfied
Review Submitted: 11/04/2016 - 16:03:05
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All arrived in good condition. No problems ordering.
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Trees now planted and look good. It would have been helpful if there were some planting information and after care, feeding etc.
Review Submitted: 10/04/2016 - 09:59:45
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No planting instructions
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One branch was snapped
YouGarden Comments
Sorry to hear that you didn't get a care guide - you can access it at www.yougarden.com/care, or alternatively, I can email it to you. Let me know...

Will
Head of Customer Service
Review Submitted: 10/04/2016 - 05:17:10
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Very efficient. Kept me informed of delivery details and received Trees within the timescale specified. .
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Trees looked in excellent condition on arrival. Too soon to say how well they are doing as the ground was too wet to plant straight away. However, I have now planted them and they look as if they are thriving.
Review Submitted: 10/04/2016 - 10:08:21
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the service the order line was acceptable after the problem we had with the first plum tree
Review Submitted: 10/04/2016 - 08:17:00
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Fast delivery and beautifully packed plants. Very happy.
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Lovely strong shapely trees. Much better than I expected for the price. Keep them coming!
Review Submitted: 09/04/2016 - 21:04:10
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Excellent products and service
Review Submitted: 09/04/2016 - 11:59:04
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Very professional company
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Trees arrived in good condition as promised.
Review Submitted: 08/04/2016 - 18:22:11
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Very long time to deliver after receiving order
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Cannot know until it bears some fruit
YouGarden Comments
I'm sorry to hear that you are unhappy, however we delivered your order well within the advertised timeframe. Hope you are happy with your cherry tree.

Will
Head of Customer Service
Review Submitted: 08/04/2016 - 10:25:40
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No problems
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Great ��
Review Submitted: 08/04/2016 - 09:44:22
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my trees arrived in perfect condition.They were well packaged too.Id gladly recommend Yougarden
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Both my trees were in excellent condition .they have both shown signs of good growth which is pleasing.
Review Submitted: 08/04/2016 - 20:31:28
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Quick, safe delivery.
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Trees look in v. good condition but no instructions came with the delivery. Anyone not fully gardenwise might be unsure how to plant the bare roots. My trees seem to be settling in nicely.
Review Submitted: 08/04/2016 - 08:59:23
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Service was quick and the trees seem good, but the label was on the box upside down, so the trees were carried and delivered by the courier with the roots uppermost and the top of the trees in the bottom of the box.
Review Submitted: 08/04/2016 - 21:17:45
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very efficient service.
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appear to be strong, healthy trees.
Review Submitted: 07/04/2016 - 13:19:41
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Hope this order is correct, last time I received Nectarine instead of Peach.
Review Submitted: 07/04/2016 - 07:17:22
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excellent service
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Trees arrived in good condition with very good instruction leaflet.
Review Submitted: 07/04/2016 - 08:58:29
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Great
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Great service
Review Submitted: 07/04/2016 - 08:41:49
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Arrived quickly and well packed.
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Have only just planted but the buds are beginning to open.
Review Submitted: 07/04/2016 - 07:58:44
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Swift respone to snag,sorted without fuss,thanks.
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Came well packed,theyre in pots planted,watching for cherry blossom
Review Submitted: 07/04/2016 - 18:56:40
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Delivery took quite some days from order, however possibly the delay was partly occasioned by the Easter holiday
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Tree in excellent condition, now planted and showing good signs of growth
Review Submitted: 07/04/2016 - 10:10:19
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very good service
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Excellent value for money
Review Submitted: 07/04/2016 - 09:35:49
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good quick delivery
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No cherries yet but very hopeful
Review Submitted: 07/04/2016 - 15:58:15
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delivery very good
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looks really healthy
Review Submitted: 07/04/2016 - 08:33:17
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Quick deivery
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Let you know when I have picked some cherries
Review Submitted: 07/04/2016 - 09:22:38
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Very helpful ordering service. Speedy delivery to a different address as requested
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Packaged well, lovely trees, very healthy, lots of buds....very happy in their new home!
Review Submitted: 07/04/2016 - 06:47:55
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Well packed and quick delivery
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2 good small healthy trees
Review Submitted: 07/04/2016 - 21:12:51
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Regular emails, to confirm order and delivery.
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My trees arrived in good condition and good packaging, however
I would have liked a leaflet regarding treatment and care of my trees!!
Review Submitted: 07/04/2016 - 17:33:40
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Quick and fast service the best
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Quick and fast service and good quality of products
Review Submitted: 07/04/2016 - 16:48:57
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Trees were delivered in good time and condition
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I am very pleased with the trees
Review Submitted: 07/04/2016 - 10:59:33
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service excellent good telephone manor
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looks very good quality
Review Submitted: 07/04/2016 - 13:29:46
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Service cannot be faulted. Kept informed of order process, delivered in very good condition
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Will have to wait and see if they prove to be as good as they look on planting.
Review Submitted: 07/04/2016 - 07:24:20
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Came on time with everything included
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Roots looked dry but hopefully will be ok
Review Submitted: 07/04/2016 - 18:39:38
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Super offer and quick response
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Trees arrived in excellent condition. Hoping they respond just as well now they are in the ground.
Review Submitted: 07/04/2016 - 08:12:03
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Trees arrived safely and in good time.
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Trees look OK but have only been planted for ten days so unable to comment further.
Review Submitted: 07/04/2016 - 08:55:26
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Good easy to use website.
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Plants in good condition, now in bud and leaves appearing. Well packaged and delivery was as promised.
Review Submitted: 07/04/2016 - 09:24:00
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No problems with service
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i have only just received and planted therefore I can not rate the tree.
Review Submitted: 07/04/2016 - 18:48:42
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Really surprised at the quick service. Was able to get my trees planted,but there wasn't any instructions for type of soil so I used the same as I did for planting my wife's olive tree with a mixture of John Innes no. 3 and manure and horticultural grit. Seems to be okay as the buds are starting to open already.
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I was very surprised with the quality of the trees as specially the size and how healthy they were.
Review Submitted: 07/04/2016 - 06:38:23
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trees delivered on time and left where I stipulated
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Not had time to fully see the results yet
Review Submitted: 07/04/2016 - 07:33:45
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Efficient fast service
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Very impressed with the standard of my trees,look very healthy and good size.
Review Submitted: 07/04/2016 - 08:51:40
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Great service
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Beautiful tree
Review Submitted: 07/04/2016 - 14:35:03
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Fast delivery.
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Quality trees which arrived well packaged. Very happy customer.
Review Submitted: 07/04/2016 - 07:18:10
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Arrived promptly and in good condition
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We look forward to many years of cherry picking
Review Submitted: 07/04/2016 - 15:52:18
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Delivery was very prompt, and trees arrived exactly when they said they would. Packed very well too.
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Quality is excellent, but of course they are still dormant. I have no reason to think they won't grow well.
Review Submitted: 07/04/2016 - 07:21:14
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Very quick service
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Trees in lovely condition and beautifully pruned. Very pleased indeed
Review Submitted: 07/04/2016 - 14:13:12
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Well packed parcel the 2cherry trees looking very strong and healthy
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As /above
Review Submitted: 07/04/2016 - 16:10:22
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The company has delivered the correct product in a timely manner. So no complaints.
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Early days yet but the two cherry trees have settled well and look promising.
Review Submitted: 07/04/2016 - 14:23:27
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trees x 2 delivered in stout packaging in what appears to be good condition
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Although both trees were planted immediately following delivery, it is far too early to report on their quality or durability
Review Submitted: 07/04/2016 - 06:54:25
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Good speedy service, not overnight delivery but timely enough. Well packaged safely.
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Bare root plants but already beginning to leaf up, look healthy and well.
Review Submitted: 07/04/2016 - 07:14:19
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No problems, delivered safely
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No planting or care instructions sent with tree
Review Submitted: 07/04/2016 - 06:36:53
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When trees received, no instructions regarding how to treat before planting, disappointed.
YouGarden Comments
Sorry for the oversight - I have emailed these to you directly.

Will
Head of Customer Service
Review Submitted: 07/04/2016 - 16:32:43
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all items came in good time and condition.
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goodly amount of root planting was easy
Review Submitted: 07/04/2016 - 13:32:41
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The delivery driver was about to leave a big parcel on my doorstep, against my instructions, when my neighbour offered to take it in as we were away!
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Pleasantly surprised by size of tree
YouGarden Comments
Thanks for your order. Your instruction was to leave the parcel next to the side gate, which the courier was attempting to do? Glad to hear that you're happy with the tree.

Will
Head of Customer Service
Review Submitted: 07/04/2016 - 09:10:02
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Efficient service and quick delivery
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Good condition,
Review Submitted: 07/04/2016 - 06:58:40
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Arrived promptly and in good condition.
Review Submitted: 07/04/2016 - 21:35:22
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Items received promptly and in good condition. Thank you
Review Submitted: 07/04/2016 - 10:44:44
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First time order. Pleased with the service.
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trees were healthy and since planting are budding already. We're pleased with them.
Review Submitted: 07/04/2016 - 13:51:59
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Quick and polite service
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I was hoping to have the chance to say what wonderful quality the trees are - thanks and look forward to watching them flourish.
Review Submitted: 07/04/2016 - 13:43:52
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First time I have purchased anything from Yougarden. I am very pleased with the trees.
Review Submitted: 07/04/2016 - 07:24:44
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Excellent
Review Submitted: 07/04/2016 - 21:41:42
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Had a problem with delivery time, but reassured by you garden they will replace if there is a problem,the root packaging could have been a lot better I.e. Roots wrapped with cling film to retain moisture,then sealed
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Very healthy looking growth showing on both trees
Review Submitted: 07/04/2016 - 14:48:37
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The trees arrived when expected but even though the package was clearly marked as to what it was and to handle with care it clearly had been treated badly by the carier and intact the delivery driver showed no care. So I feel the comments below are as a result of this.
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Both arrived in good condition and appear to be doing well
YouGarden Comments
Sorry to hear about the damage in transit. Whilst we - and our courier - make every effort to prevent this, occasionally sometimes things go wrong. If you'd like a replacement, please email us and we will arrange it.

Will
Head of Customer Service
Review Submitted: 07/04/2016 - 07:54:25
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The delivery was little longer than I expected, but overall I'm very happy and time will tell if my fruit trees live well and stay healthy also produce good fruit.
Review Submitted: 07/04/2016 - 07:18:01
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Order promptly actioned and trees arrived quickly and safely.
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Very good
Review Submitted: 07/04/2016 - 11:44:03
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Rapid delivery. Plants well packed
Review Submitted: 07/04/2016 - 08:17:29
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Could have provide some planting instruction for those of us that are not such good gardeners
Review Submitted: 07/04/2016 - 10:47:35
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Sent promptly
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Both trees look really healthy. One in particular full of new growth already.
Review Submitted: 07/04/2016 - 10:27:51
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All good,delivery took a while and apple tree was abit damaged but on the hole good products
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Good
Review Submitted: 07/04/2016 - 09:56:02
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Good information re delivery. Prompt service. Will use again.
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Trees look in very good condition so I ordered 2 more. Love cherries!
Review Submitted: 06/04/2016 - 09:02:35
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Excellent service .
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Cherry tree arrived and looked very healthy hoping for some cherries in the near future.
Review Submitted: 06/04/2016 - 20:54:04
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Easy to order by phone. Order despatched promptly. Well packaged. Excellent quality trees. Well pleased. Thank you.
Review Submitted: 06/04/2016 - 14:54:25
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Wonderful fast service.
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Looks good quality. Now planted and looks very healthy. Looking forward to the fruit.
Review Submitted: 06/04/2016 - 20:20:33
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Quick delivery and well packed
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Really nice plants. Planted and flourishing
Review Submitted: 06/04/2016 - 01:45:54
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very good quick service
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the trees were really good value for the money
Review Submitted: 06/04/2016 - 13:09:31
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Couldn't be bettered. The trees are lovely, were well-packaged and arrived safely.
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Lovely, well developed healthy trees! Am looking forward to a bumper crop of my favourite fruit. Thank you.
Review Submitted: 05/04/2016 - 16:14:08
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Very efficient
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Just planted. Seems good
Review Submitted: 05/04/2016 - 09:25:32
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Good communication all round...we knew when our parcel was likely to arrive.
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Well packed...has just started to show signs of life!
Review Submitted: 05/04/2016 - 08:25:01
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Beautifully packed in very good condition when arrived
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Both trees have been planted and are already budding
Review Submitted: 05/04/2016 - 08:23:05
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Misleading information on the Daily Telegraph ad. Promised buy one get one free but refused to supply second one. Offered £1.80 off carriage instead of a free Cherry tree worth £14.99. Some deal!
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Cherry tree supplied had at least three limbs broken
YouGarden Comments
I am sorry but you have totally misunderstood. You entered a separate offer code for 10% off your order, rather than the BOGOF code - hence the lack of a free tree. We've offered to send the missing tree should you pay P&P or add it to your next order free of charge.

Will
Head of Customer Service
Review Submitted: 05/04/2016 - 12:30:34
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Have not received the goods?.
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Where are the trees???
YouGarden Comments
According to the tracking it was left in your shed on 26th March - can you check please?

Will
Head of Customer Service
Review Submitted: 05/04/2016 - 08:40:07
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Prompt delivery when they said and well packaged. Would use again.
Review Submitted: 05/04/2016 - 12:33:37
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Great products, delivered speedily and in good condition. Easily understandable information.
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Great 241 offer and both trees are looking fine. The buds are starting to break through already and I followed the instructions to the letter. Looking forward to next year and a crop of cherries.
Review Submitted: 05/04/2016 - 07:25:49
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Ordered as a bogof product, upon delivery only one produce was received. Phoned customer services explained the problem. The call handler was very apologetic and siad they would immediately despatch the missing product - sure enough within two days the producet arrived!
Review Submitted: 05/04/2016 - 16:08:39
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delivered in good time,and in good condition.
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know problem with the trees ,hope to have a fine harvest next year.
Review Submitted: 05/04/2016 - 12:08:42
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Reliable service, trees in perfect condition with comprehensive instructions. Sturdily packed. Kept me informed of when they were despatched and likely to arrive and asked where they should be left if no-one at home. Yodel delivered and followed my instructions but took additional care to ensure that the package was placed out of sight of anyone entering the garden and were protected from rain. Note through door to tell me where the package had been left. I really appreciate this thoughtfulness.
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In excellent condition. Instructions for soaking were followed. Have been planted for a few days and leaves are sprouting everywhere. They look very healthy.
Review Submitted: 05/04/2016 - 11:07:19
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Service was very good
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Of the two trees I received one was in a poor condition an was definitely of a sub standard shape. It was one that I would not have picked to try to grow on in a patio pot.
YouGarden Comments
Sorry to hear that you are disappointed - can you send us a photo or two please?

Will
Head of Customer Service
Review Submitted: 05/04/2016 - 07:37:27
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The trees were delivered quickly
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Sweet Cherry Stella, good size tree and with a free one, cant be bad!
Review Submitted: 05/04/2016 - 12:52:39
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Exellent
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Very good
Review Submitted: 05/04/2016 - 09:53:41
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really quick delivery, and arrived in perfect condition, thank you.
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really strong plant with loads of new shoots on it, so far so good.
Review Submitted: 05/04/2016 - 18:55:55
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very good service have recommended your Company to friends and relatives
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It has taken to the ground so well .
Review Submitted: 05/04/2016 - 12:54:36
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Always a pleasure to deal with. Have always had excellent plants and a first class service.
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Very pleased, good strong healthy tree. Thank you.
Review Submitted: 05/04/2016 - 12:07:56
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beginning to end a first class service
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Trees as described and are very healthy
Review Submitted: 05/04/2016 - 06:26:54
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goods arrived within the time specified and packaging was excellent
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the trees were in very good condition and now they have been planted are doing extremely well
Review Submitted: 05/04/2016 - 13:15:07
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Fast efficient and good value
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Much better than expected.
Review Submitted: 05/04/2016 - 07:13:43
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Service excellent.
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Sweet Cherry "Stella" tree - I am very pleased with the tree. It was despatched very quickly and arrived in good condition.. It was very well packed. Have planted it and already it has new shoots on it. Thanks very much. Would definitely recommend your company.
Review Submitted: 05/04/2016 - 16:11:03
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Straightforward ordering and delivery.
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Buds were present on the trees on arrival, so very pleased.
Review Submitted: 05/04/2016 - 08:08:10
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Goods arrived well packed and delivered as promised
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Plants were a good size and in good condition
Review Submitted: 05/04/2016 - 13:44:02
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Quick deliver - trees in perfect condition - found planting instructions detailed and helpful.
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Have been planted a few weeks now and buds are breaking into leaf so I know all is well. Would be unfair to give excellent at this stage - will wait till I'm eating the cherries!!
Review Submitted: 05/04/2016 - 17:37:47
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prompt and efficient service
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plants in excellent condition
Review Submitted: 05/04/2016 - 09:45:49
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Good service and price
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Very good service.Hope I get lots of cherries from my tree.
Review Submitted: 05/04/2016 - 12:57:15
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EAsy ordering, and arrived quickly.
Review Submitted: 05/04/2016 - 13:00:57
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great service, very prompt with delivery
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Tree arrived in perfect condition and looks great.
Review Submitted: 05/04/2016 - 15:31:54
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Items arrived well packaged and in excellent condition
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Nice tree in good condition and as described
Review Submitted: 05/04/2016 - 16:33:57
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Excellent service and great trees delivered in good condition
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The trees are in excellent condition and bigger than I thought they would be.
Review Submitted: 05/04/2016 - 21:49:10
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Service is the best possible.. Always helpful and responsive to any questions.. Well done to you.
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The plants are exactly as described.. Lovely condition.
Review Submitted: 05/04/2016 - 08:40:57
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fast service to allow me to go abroad a few days later
Review Submitted: 05/04/2016 - 07:32:28
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Excellent delivery service
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Trees arrived well packed and in good condition
Review Submitted: 05/04/2016 - 16:12:25
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Great delivery thanks
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Very good was pleased with how big they were bud coming out now Thankyou
Review Submitted: 05/04/2016 - 07:41:10
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Good strong buds growing away well
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Good strong buds growing away well
Review Submitted: 05/04/2016 - 13:19:37
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Easy to use website, quick delivery.
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Arrived in good condition, now planted in the garden
Review Submitted: 05/04/2016 - 07:43:26
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Good
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I wanted two Cherry (Stella) to train against a wall, but these will do as the central part will be just a little higher out of the ground
Review Submitted: 04/04/2016 - 16:51:47
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very good
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very good
Review Submitted: 04/04/2016 - 11:50:57
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3 orders placed and each time issues arose. Prices paid do not appear tp correspond with the prices in the catalogue that accompanies the goods. Awaiting further response over this . I saw this company advertising in my Telegraph and thought that I would give them a go but to be quite honest it has been a tad unenjoyable and I will probably return to using local nurseries to stock my gardens.
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Goods appear to be of a satisfactory standard so far, but still waiting for remaining orders to arrive, so little to record here.
YouGarden Comments
So sorry to hear that your recent order has not been entirely satisfactory. Could you email me with some detail so I may follow up please?

Will
Head of Customer Service
Review Submitted: 04/04/2016 - 07:12:13
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Had a slight problem with buy one get one free but you sorted it promptly and very friendly , many thanks
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Trees in very good condition when delivered and I am very pleased
Review Submitted: 04/04/2016 - 19:16:06
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Plants arrived in very good condition ,thank you.
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have recieved both cherry trees in excelent condition both are now residing in my garden and are progressing satisfactorily-thank you.
Review Submitted: 02/04/2016 - 15:37:14
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Fast service. Goods well packed and arrived in excellent condition
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Looks healthy
Review Submitted: 01/04/2016 - 06:45:04
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1st class service.
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Better specimens than I anticipated.
Review Submitted: 31/03/2016 - 15:26:18
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I've submitted a rating, so why do you need a comment. Waste of time
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quick delivery
Review Submitted: 28/03/2016 - 13:18:24
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Yougarden products are of excellent quality and are value for money.

Highly recommended.
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There was a slight problem with delivery, which can happen. Yougarden were very polite and sorted out the problem immediately. Great service from a friendly team. Thank you.
Review Submitted: 28/03/2016 - 08:26:54
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Delivery delayed but was kept in the picture
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L
Review Submitted: 28/03/2016 - 16:06:16
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Ok
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Ok
Review Submitted: 28/03/2016 - 19:11:37
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Slight delay with arrival but received tries in good condition and adequately packed to minimise damage en route
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The trees had good root system and were planted out after soaking them overnight
Review Submitted: 28/03/2016 - 10:55:12
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Quick and efficient
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Plants are in good condition
Review Submitted: 27/03/2016 - 07:43:31
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from communicating on line to delivery of my cherry trees
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planted but not yet in leaf
Review Submitted: 27/03/2016 - 13:22:18
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First class delivery
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Don't know yet but looks healthy enough
Review Submitted: 27/03/2016 - 16:37:20
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excellent service
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excellent quality
Review Submitted: 27/03/2016 - 10:36:27
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Very good service.
Review Submitted: 27/03/2016 - 09:01:51
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I had to phone to state that only one tree had been sent to me of the offer for two. This was deal;t with quickly which I appreciate.
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Both trees seem healthy an d no problems in planting them here.
Review Submitted: 27/03/2016 - 08:54:01
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Easy to order and swift delivery
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Well packaged and healthy plants
Review Submitted: 27/03/2016 - 07:06:05
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Delivery prompt and efficient
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Trees seemed to be sturdy and well developed.
Review Submitted: 27/03/2016 - 07:47:12
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efficent service
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plants look good
Review Submitted: 27/03/2016 - 09:15:36
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Your ordering process is misleading, you offered me a 'buy one get one free' promotion but didn't ask for a promo code, during the process you sent me an e-mail with a promo code - which I used. At the end of the process your system advised I had a 10% discount - whopee! When the goods arrived there was only one tree. I wrote to your customer services only to be told there was a comment on the order screen 'Only 1 offer code per order'! and that to get the free tree I need to pay the P&P cost. I can't remember seeing this and anyway I had only used 1 offer code!!
I cannot think that anyone would prefer a 10% discount to a BOGOF promotion when ordering only 1 product - so can only assume that you have set it up this way hoping that most people would not be prepared to pay the P&P twice and therefore not claim the BOGOF. I won't be using your services again!
YouGarden Comments
I am sorry if the process confused you, however it is clear that you had the BOGOF deal in your basket, then you navigated away from our site and came back to order with a different code, which gave you 10% off. I am afraid that - had you checked your order prior to completing payment - this would have been clearly shown in your basket.

It would obviously not be in our interests to attempt to trick you out of the BOGOF deal - we'd much rather you got it right and were happy! As advised, we'd be more than happy to send a free tree with your next order, however we feel it is unreasonable to expect us to ship another at a loss, as the error was yours.

Will
Head of Customer Service
Review Submitted: 27/03/2016 - 09:35:33
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Would not buy again from this company. Customer Care does not exist.
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These two look good.
YouGarden Comments
I am sorry that we couldn't resolve to your satisfaction, however your feedback is most disappointing, particularly considering that it was your own mistake and not ours that led to your complaint in the first place.

I believe that we went to great lengths to in order to resolve your complaint made a very reasonable offer to you, which you declined.

Will
Head of Customer Service
Review Submitted: 27/03/2016 - 10:10:50
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Very pleased with quality and delivery
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Looks a good specimen. Will know better later in year
Review Submitted: 25/03/2016 - 06:57:36
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Good Price and quick delivery.
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good trees at least so far they are not sprouting yet!
Review Submitted: 24/03/2016 - 17:51:52
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Great service.
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Time will tell.
Review Submitted: 24/03/2016 - 22:12:48
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Great customer service. Fruit tree arrived well packaged. All round good setvice
Review Submitted: 24/03/2016 - 17:45:18
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Trees arrived in good order and a very fast delivery
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Looks healthy
Review Submitted: 24/03/2016 - 08:13:15
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Well packed with good roots.
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Look ok. Can't tell yet as only just planted.
Review Submitted: 24/03/2016 - 16:56:16
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I was informed when the trees had been dispatched. Both trees arrived, well packed and in good condition ready to be planted.
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Both these trees arrived in very good condition, thank you.
Review Submitted: 23/03/2016 - 08:43:48
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great
Review Submitted: 23/03/2016 - 00:11:31
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Well packed and fast delivery
Review Submitted: 23/03/2016 - 08:32:27
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Prompt delivery. Although not in, left in a safe place over back garden fence.
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Look good. Have planted in pots.
Review Submitted: 23/03/2016 - 08:04:01
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Excellent service
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I think it is a very fast service, and has started to spout already.
Thank you. a very good service.
Review Submitted: 22/03/2016 - 19:22:35
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I was informed of delivery in advance, by e-mail, and the goods arrived in good time.
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I was pleased with the two trees. They were well grown, and having planted them, the buds are already forming. A good size, and excellent roots.
Review Submitted: 22/03/2016 - 22:09:46
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Quick, prompt delivery. Good products.
Review Submitted: 22/03/2016 - 11:32:42
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delivery time is a joke , still not received my order
YouGarden Comments
Sorry to hear that you are disappointed. Due to an unprecedented amount of orders for these trees, we weren't able to dispatch within 48hrs as we would have liked.

However, we did dispatch well within the advertised 7-10 working days. I am sorry that this didn't suit you, but it was made clear prior to you placing your order.

Will
Head of Customer Service
Review Submitted: 22/03/2016 - 10:44:59
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i had 2 cherry trees delivered they are a lovely size and look very healthy have potted them up and put in greenhouse to get going as 1 is a birthday present soon
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brilliant trees healthy and quite large too
Review Submitted: 20/03/2016 - 21:40:50
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Prompt delivery, and plants look better than expected . Good value (if they grow as expected!)
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Plants look in good condition, but reserve judgement till they grow & produce
Review Submitted: 18/03/2016 - 08:46:22
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Trees arrived promptly and in good condition
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Trees have been planted and look healthy with buds already appearing
Review Submitted: 17/03/2016 - 07:27:51
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Good prompt service, keeping you informed of order
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Arrived in good condition and high quality trees.
Review Submitted: 17/03/2016 - 09:39:05
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I,ve always been delighted with their service. Only adverse comment is that as on previous occasions Yodell take longer to deliver than they say. This time a day later than their check said. This is slightly worrying with live plants as they do not seem to take much care in transit either.
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Looks OK but only time will tell
Review Submitted: 17/03/2016 - 09:33:22
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Well packaged and delivered on time.
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They are large and look excellent trees.
Review Submitted: 16/03/2016 - 08:06:46
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quick delivery
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to early to say only just planted seems ok
Review Submitted: 16/03/2016 - 16:45:01
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Professional communication when there was a problem with my card.
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Both trees appear to be very good quality and we're quickly delivered.
Review Submitted: 16/03/2016 - 07:30:41
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Speedy delivery
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Well packed and in excellent condition
Review Submitted: 16/03/2016 - 05:09:04
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My order arrived very quickly
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The trees look to be very healthy and are now planted ready for the summer.
Review Submitted: 16/03/2016 - 07:59:19
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Arrived in the post much quicker than expected, and well packed
Review Submitted: 16/03/2016 - 07:00:09
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good package.
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good condition.
Review Submitted: 15/03/2016 - 08:35:22
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If I hadn't phoned & asked where the 2nd cherry tree was I do not believe I would have received it. At no time when ordering on the internet, despite using all the correct codes, did it mention the "Buy one get one free" offer. As well as this concerning me, half of the reviews said they had had the same problem. Some had not received the 2nd tree. During my phone call on 1.3.16 to Alex, I got the impression that he had heard it all before & when he came back from consulting someone, surprisingly, I would get me 2nd tree sent to me. It seemed as though if you did not phone up to enquire about it, you did not get the 2nd tree.
Product:
The trees arrived in very good condition. I cannot fault the product at all.
YouGarden Comments
Thanks again for your order. I have checked and you definitely did not enter a correct offer code, hence why you only received one tree originally.

We have generously sent this to you free of charge - instead of asking you to cover the cost of the second delivery, which should have been done as the fault was not ours.

In future, please make sure that you have the correct code applied, as we cannot guarantee we'll be able to do this again in future.

Will
Head of Customer Service
Review Submitted: 15/03/2016 - 08:55:36
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Trees arrived in good condition and well packed
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Tree looked to be very good and as been planted according to your instructions
Review Submitted: 15/03/2016 - 12:45:40
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Excellent service, as usual. Bought these fruit trees as a wedding present for my son and his wife. really impressed with size and quality.
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Great little trees.
Review Submitted: 15/03/2016 - 19:20:31
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You Garden has always been very good. All plants purchased have been of good quality and done well.
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Arrived safely. When I unpacked the one tree was fine and had branches but the other one is just a stick. Have planted them and hope they will come.
Review Submitted: 14/03/2016 - 16:25:04
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Good and easy to deal with.
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Good sturdy trees reasonably priced, should give many years of fruit.
Review Submitted: 14/03/2016 - 05:58:20
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The plants I have received have been of good standard.
Review Submitted: 14/03/2016 - 11:36:52
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Fast delivery service, items arrived in perfect condition
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Have just planted them so can't really say until they grow this summer.
Review Submitted: 14/03/2016 - 20:24:00
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Always excellent condition, well packed and prompt delivery.
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excellent. condition
Review Submitted: 14/03/2016 - 07:21:09
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always excellent service
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bare root cherry trees look healthy with buds would give excellent but you don't know until they start to grow!
Review Submitted: 14/03/2016 - 07:07:28
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Delivered promptly and followed my instructions. All in good condition.
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Only just received the trees and planted them out.
Review Submitted: 14/03/2016 - 10:22:21
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Prompt , efficient and professional service
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Trees were well packaged and in excellent condition
Review Submitted: 14/03/2016 - 22:03:00
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Very easy to order
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Trees arrived well packed with clear instructions about how to plant them
Review Submitted: 14/03/2016 - 13:44:39
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Great service. Not had to contact but feel confident that if I need to they would be helpful.
Emails keeps me updated.
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Well packaged and concise planting instructions. The trees were well pruned. Looking forward to seeing them in full swing!!
Review Submitted: 14/03/2016 - 06:26:35
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Offers are very good value they're relevant to me and they are not too frequent I wouldn't bother reading if there was a " you garden" ad on screen every time I signed on
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Can't really comment the trees are a good size and they look nice and fresh but as yet there's no life apparent it's no problem don't expect much at this time of year
Review Submitted: 14/03/2016 - 20:10:35
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excellent and prompt service
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Very pleased with the product
Review Submitted: 14/03/2016 - 07:11:59
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Excellent service and products
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Excellent
Review Submitted: 14/03/2016 - 10:02:36
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Very pleased with orders we have had last year as well
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Very good trees amazing price
Review Submitted: 14/03/2016 - 16:27:55
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Delivery was very prompt and all trees delivered in excellent condition
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My tree is starting to show buds and is very healthy looking I am looking forward to seeing the first blossom
Review Submitted: 09/03/2016 - 15:09:35
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Their courier let them down and therefore had to cancel, but they were prompt and courteous in handling this.
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Did not receive due to courier's fault.
Review Submitted: 08/03/2016 - 08:19:48
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Very good service
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Nice sturdy trees
Review Submitted: 25/02/2016 - 10:06:23
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Prompt, well packaged delivery.
Review Submitted: 25/02/2016 - 08:41:07
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Product looks very healthy
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Looks good so far
Review Submitted: 10/02/2016 - 07:22:12
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service was very good received the order in 2 days.
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only issue was price because on the booklet it was buy 1 get one free but i have been told that its a miss print.
Review Submitted: 27/01/2016 - 11:26:52
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Very good service at good prices
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Not yet planted up but the plant received was in very good order
Review Submitted: 22/01/2016 - 07:41:40
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Very prompt service.
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Come back in July!
Review Submitted: 18/01/2016 - 18:16:00
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I am very surprised I've ordered from them a few times but this time still waiting for my purchase to be fulfilled.
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The cherry tree was advertised as buy one get one free so I ordered x2.I recieved my order but only 2cherry tree arrived instead of four I have phoned the garden centre but was told someone will call me back to date no one has contacted me still waiting for the 2 cherry tree not happy with the service at all .
YouGarden Comments
Thank you for taking the time to leave your comment. I've sent you an email, in response, which I hope will resolve the issue to your satisfaction. Rest assured that you'll receive the Cherry trees you were anticipating.

Amelia
YouGarden
Review Submitted: 29/12/2015 - 01:42:50
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Plants arrived very quickly after ordering and in spite of it being just before Christmas.
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Plants were well packaged, a good size and appear to be very healthy.
Review Submitted: 29/12/2015 - 14:07:01
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The service is very good no complaints at all.
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The service is very good no complaints at all.
Review Submitted: 22/12/2015 - 09:21:15
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YouGarden were fine but their delivery driver managed to leave tram line in our raised front lawn - made a real mess
YouGarden Comments
Sincere apologies again for this - we have followed this up with the courier.

I'd be happy to arrange a discount on your next order for the trouble. Please email me when you'd like to place your order and I will arrange it.

Will
YouGarden
Review Submitted: 22/12/2015 - 09:51:35
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Good service on the phone and prompt delivery
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Good quality trees which look to be healthy and strong. Very well packaged and supported with canes. Eagerly awaiting my first crop of cherries!
Review Submitted: 22/12/2015 - 16:51:14
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It's planted, won't know results for a while.
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But not very happy you never 'honoured' the misprint in the magazine when I thought it was the law you had to honour the displayed price.
Review Submitted: 18/12/2015 - 14:15:45
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Order quickly confirmed and plants arrived packed well with clear instructions. Must wait till spring to see if they grow.
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Must wait to see if the tree is productive. Hopefully it will earn an excellent rating
Review Submitted: 15/12/2015 - 07:51:58
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Parcel thrown over front wall no front door deliver as we were in on that day and front door bell was working OK! also could have damage small fruit tree.
YouGarden Comments
So sorry to hear that. We'll follow up with our courier.

Will
YouGarden
Review Submitted: 15/12/2015 - 09:41:02
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I was very disappointed not to find a single instruction on how to plan the tree. Luckily there is the Internet to find answers to your questions.
The tree came in the box with nothing else.
I bought others fruits tree somewhere else they had the instruction and they send me a extra plan as a gift.
Product:
Well I hope that the tree won't be any bigger than 2 m on adult size, as it was already 1.4 cm.
YouGarden Comments
I am sorry to hear that your instruction booklet wasn't included - I will forward a copy to you by email.

Will
YouGarden
Review Submitted: 15/12/2015 - 22:04:18
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One tree was damaged in transit but YouGarden sent a replacement immediately.
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Planted but I don't expect any results until spring!
Review Submitted: 10/12/2015 - 11:11:18
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Asked that delivery date be changed and that trees be left in specific location - done without a hitch. Thanks very much for excellent customer service.
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Bought as a gift - recipient very pleased.
Review Submitted: 07/12/2015 - 16:38:59
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The service from this company has been first class.
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Lovely tree and bigger than I thought it would be. Some things for the garden I have ordered from other places look a decent size in the picture but when delivered they turn out to be very small. I am so pleased with this tree and can highly recommend.
Review Submitted: 04/12/2015 - 19:46:01
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Will order from them again. Excellent value for money.
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Rated excellent better than just good Trees are 'dormant' so cannot tell but they looked OK when I potted them up. They are a nice shape and larger than expected.
Review Submitted: 03/12/2015 - 12:46:59
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Fantastic VFM
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A very nicely cultivated and shaped little tree. The lowest weakest branch had broken off and this looked like a packaging error rather than delivery, but not a problem as there are plenty of healthy looking buds above.
Review Submitted: 01/12/2015 - 22:00:41
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No problems with delivery
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The trees looked fine and healthy but as they are dormant, can't tell though till next summer
Review Submitted: 30/11/2015 - 20:53:26
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Very happy with the whole proceedure.
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As above
Review Submitted: 26/11/2015 - 09:12:05
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It was not made clear of the dispatch date (several months away).
I needed to request delivery date and time when several days past dispatch date without reminder. But no dates could be given by receptionist.
Plant delivered and left at side of house without note through letterbox. Plant left outdoors for several days before being noticed due to bad weather.
Product:
Plant looks fine for now, perhaps I could give you more feedback when it actually starts to grow.
YouGarden Comments
Sorry to hear about the poor quality delivery. If the plants don't thrive, let us know.

We couldn't determine the exact dispatch date when you ordered, as this is dependent on weather conditions in autumn.

Will
YouGarden
Review Submitted: 25/11/2015 - 17:28:46
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Staff were very helpful in replying to email queries
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Arrived in good condition, need to wait and see really!
Review Submitted: 25/11/2015 - 08:08:25
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rather efficient, mix up in payment though, the company did not take the money when the order was placed so that when despatch came the card had expired thus back to square one.
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very early to comment
Review Submitted: 25/11/2015 - 07:46:05
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As the Cherry Tree (300005) was advertised 'buy one get one free' I was surprised only ONE tree, not the TWO that were obviously advertised so I'm not pleased at all!
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Tree arrived in good shape, well packed. It has been planted so will wait to see how well it does in the future.
YouGarden Comments
I have investigated this for you and the reason you did not get the BOGOF deal is because you used a separate offer code for 10% off your order. Had you used the code in our advertising we'd have sent you the second tree too.

We won't be able to send you another tree completely free of charge, however please email me and we'll see what we can do.


2nd December:

It is highly regrettable that you had such trouble with this, however we take thousands of orders via the website - the vast majority with offer codes - each week and seldom do we get any issues.

The box for the code is in the bottom left hand corner of the 'Basket' page on our website. You must have seen the box, because you entered the 10% off code that you used into this box.

If you'd like I can email you to run through the process in detail.

Should you change your mind, we will of course do our best to give you the very best deal.

Will
YouGarden

It is highly regrettable that you had such trouble with this, however we take thousands of orders via the website - the vast majority with offer codes - each week and seldom do we get any issues.

The box for the code is in the bottom left hand corner of the 'Basket' page on our website. You must have seen the box, because you entered the 10% off code that you used into this box.

If you'd like I can email you to run through the process in detail.

Should you change your mind, we will of course do our best to give you the very best deal.

Will
YouGarden
Review Submitted: 21/11/2015 - 11:13:55
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'Stella' Cherry Tree
'Stella' Cherry Tree
Potted 5L
Item: 300005
Only £14.99