Whatever you buy from us, we genuinely want you to be delighted with it – which is why we are happy provide you with our complete Double Satisfaction Guarantee. All our products are supplied with a complete and unconditional guarantee for the first 30 days after you receive them, which is in addition to your statutory rights.
If your order is missing, incomplete, or arrives damaged, please Contact Us and we will either issue a like-for-like replacement or refund you in full for the item/s. If you no longer require an item, you may return it for a full refund – please see “Returning an Item” for details.
Whilst we make every effort to ensure that imagery and specifications on our website are accurate and up to date, the majority of items we sell are real living, growing plants and as such, their specification or condition may change slightly throughout the year. If you are unhappy with the specification of an item, we will of course endeavour to resolve this to your satisfaction and will issue a refund where appropriate – however we reserve the right to request photographic evidence to support your claim, or ask you to return unwanted items to us for a refund.
In such cases where a refund is provided, our liability is strictly limited to the value of the order including the cost of the product and the associated delivery charge.