Finding plants that perform in Winter can be hard work, but this gorgeous Viburnum is just the thing to perk up those dull days.
Viburnum tinus produces masses of very fragrant white flowers emerging from blush pink buds in clusters right in mid-Winter - from December well into April, followed by red-purple berries. And it's evergreen too, and totally hardy, although the leaves may suffer a little cosmetic cold damage below -10C.
However, it is rarely sold in this wonderful 'standard' form, with a 90cm plant with a 50cm clear stem, and a crafted head on top, bursting with bud and flower in Spring. A fabulous focal tree on it's own, great in pairs, and even better in an avenue along a path - where the scent and colour will amaze you in Winter.
Service rating : Not in the least bit interested once they have taken your money. Customer service is non existent and all complaints handled by email so you can't speak to anyone. Wish I had paid the bit extra at my local garden centre.
Product : Plants received were nothing like those pictured on the website. I was sent far inferior plants which when I complained I was told I would have to return at my own cost. Returning 2X1metre trees would not have been cost effective si I am stuck with them. Maybe in four years, they will look like their photos. Terrible experience.
I am very sorry to see this feedback. I have looked through previous correspondence from yourself and I can see that the matter was resolved and responded to immediately.
On looking at the account I can see that we have no contact number for you hence why we did not attempt to call you. Please know that I would be more than happy to discuss this with you over the phone as it has obviously not been settled and I do not wish for you to be disappointed or angry with us as a company.
I would like to rectify the matter for you. Please e-mail me your contact number and I shall call you when it is convenient.
Customer Service Assistant
Service rating : Easy ordering. Nice range of products. Plants always arrive healthy.
Product : Lovely, healthy looking tree.
Service rating : Good packaging, good plant condition, and helpful planting and caring advice.
Product : She's a lovely little standard. Already with berries, and holding her own in her position. Looks really pretty standing guard behind ferns and helleborus and my poor slug ridden hosts.
Service rating : Order was dispatched promptly and tracking given.
Product : Plant was in excellent condition and well protected for transport.
Service rating : Easy to order, here within couple of weeks. No problems.
Product : Seems fine, we had a big shrub at our last house but didn't know they did standards.
|Lovely, healthy plants. Arrived on time.|
Service rating : Very dismissive , the customer does not matter . This customer will be buying elsewhere .
Product : Very poor customer service , would not agree bush was a very poor specimen . Will not use the company again now .
I am sorry that you are disappointed with your tree, however we do not agree with your assessment of the quality. My colleague explained in some detail and whilst the disagreement is regrettable, I think that 'dismissive' is unfair.
We showed your photos to our experts and compared them to our photo shown on the advert - and your tree looks very similar. Again, I am sorry if you feel that this conclusion is dismissive, however several senior people within the business agree that your tree is as advertised.
As advised, you are more than welcome to return the tree for a full refund.
Head of Customer Service
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