Cookie Policy

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on this web site, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

Our cookies policy

To make full use of the online shopping and personalised features on this web site, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from YouGarden, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies below.

Cookie name Cookie purpose
reg_fb_ref, wd, datr These cookies are used by our third party social media provider Facebook and contains the last Facebook page that the web browser visited and also browser window dimensions.
__atuvc The __atuvc cookie is created and read by AddThis javascript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behavior for users.
_utma, _utmb, _utmc, _utmz These cookies enable the function of Google Analytics. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

The data stored by these cookies can be seen only by the relevant teams at YouGarden and Google and never shows any confidential information.
CSPSESSIONID-SP-80-UP-, CSPWSERVERID This cookie is used to remember who you are for the duration of your visit. This is called a 'session cookie' as it is deleted when you close your browser. The cookie contains no personally identifiable information or credit card details - it is just a 'key' which enables the website to recognise you as you move around the site. The website wouldn't work for you without it.

Flash cookies (or Local Shared Objects)

On YouGarden we may display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please bear in mind though, that if you disable Flash cookies for YouGarden you'll unable to access certain types of content on the site, such as videos.

YouGarden 'share/social' tools

If you take the opportunity to 'share' YouGarden content with friends through social networks - such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org (opens in a new window/tab - this is an external website).

Third party cookies

When you visit our web site you may notice some cookies that aren't related to us. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Managing cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

To enable cookies

If you're not sure of the type & version of web browser you're using to access the Internet:

For PCs:click on 'Help' at the top of your browser window and select the 'About' option

For Macs:with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Google Chrome

1. Click on 'Tools' at the top of your browser window and select Options

2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button

3. Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0 & 9

1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab

2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser

3. Settings above Medium will disable cookies

4. If you are using IE9, click ALT-X, then Internet Options and find the 'Privacy' tab from there.

Mozilla Firefox

1. Click on 'Tools' at the top of your browser window and select Options

2. Then select the Privacy icon

3. Click on Cookies, then select 'allow sites to set cookies'

Safari

1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option

2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'

3. Click 'Save'

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options

2. Scroll down until you see 'Cookies' under Receiving Files

3. Select the 'Never Ask' option

Safari on OSX

1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option

2. Click on 'Security' then 'Accept cookies'

3. Select the 'Only from site you navigate to'

Mozilla and Netscape on OSX

1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option

2. Scroll down until you see cookies under 'Privacy & Security'

3. Select 'Enable cookies for the originating web site only'

Opera

1. Click on 'Menu' at the top of your browser window and select 'Settings'

2. Then select 'Preferences', select the 'Advanced' tab

3. Then select 'Accept cookies' option

All other browsers

Please consult your documentation or online help files.

Maintaining a secure experience on the internet.

We recommend that you keep your internet browsers updated at all times so regularly check for any updates available and install where applicable.

Further information about cookies

If you'd like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org (opens in a new window/tab - this is an external website).

Privacy and Data Protection

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should contact us.

We will hold your information for the purpose of administering your account and marketing. We may share the information within our group. If you do not wish to receive marketing information, please contact us.

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