Hardy Fan Palm Trachycarpus fortunei

Hardy Fan Palm Trachycarpus fortunei

Perfect In Pots
Plant In Sunshine
Winter Hardy
Easy To Grow
80-100cm Tall - Item: 680063
Only £19.99
Club Price: £17.99 - Save: £2.00   Join Today!
Usually despatched in 2-3 days.
Star Rating
What Is Supplied
Plant Info
Trachycarpus is one of the most hardy palm trees you can get easily surviving past -10C so it is ideal for growing in the variable British climate! With its deep-green, tough, fan-shaped leaves producing wonderful shadows on your patio or lawn, this exotic beauty will be a brilliant centrepiece wherever you decide to plant it. It is slow-growing and compact ideal for a large patio pot, or alternatively you could plant it directly in the ground in a sunny spot. Simply cut off the leaves when they turn brown and over time, an upright, woody, fibrous trunk is formed. Trachycarpus will grow around 5-10cm a year.
+ + = Excellent + = Good - = Poor - - = Bad
Score Customer Comments
+ Service rating : All purchases come in good order. The delivery is quicker than expected. The plants have remainef in good condition. We are happy with the service
Product : Rather smallrr than advertised
++ Service rating : very good service
Product : lovely plant
-- Service rating : YouGarden have not delivered what I paid for and after a ridiculous length of time the situation has not been resolved to customer's satisfaction.. They are now ignoring me.
Product : I paid for a 1.2-1.4m plant. I received a 90cm plant! The plant is too small to be useful and because they no longer have the 1.4m plant, they seem to think this is acceptable!!! I believe a refund is the solution so that I can go to a garden centre and buy what I wanted/need. They are now ignoring me. I will not be shopping with them again.
YouGarden Comments
We are very disappointed that you have left such poor feedback. We have gone out of our way to resolve the issue for you - over and above your rights as a consumer and indeed our extensive Lifetime Guarantee.

Despite - in the independent opinions of two of our experts - all of the issues you experienced with your order of last year being due to insufficient care of the plants in question - we sent you replacements, then additional replacements over and above what was originally agreed.

We regret that this hasn't been resolved to your satisfaction, however we believe that to expect us to send any more free items to you is entirely unreasonable.

My team have been fair and incredibly accommodating in dealing with your complaint - in the face of ever-increasing demands. You have received a large number of free items from us now and I am afraid that enough is enough.

I apologise again for any disappointment caused, however we shall not be sending any further items to you.

Head of Customer Service
++ Service is excellent very friendly and helpful staff,nothing to much trouble will definitely use and recommend you garden to freind.
++ Very helpful very polite nothing to much trouble have recommended to my friends
++ Service rating : Fist time used & impressed with service.
Product : Well packaged - arrived totally up damaged - lovely plant & was exactly size specified.
++ Service rating : Very efficient and professional company
Product : Very good well presented product.
++ Service rating : Prompt and plants strong
Product : Fine
+ Service rating : The goods were left with a card by my mailboxes but last time the delivery was made to my front door and left outside my apartment. This is preferable as it is more secure and also means I don't have to carry the box upstairs.
Product : Hoping that it will come into its own now it's in a new pot on the balcony.
++ Service rating : I have been very pleased with the excellent service and the quality of the plants. |I've ordered loads of stuff for my new garden and it's all looking great. Thank you!
Product : This looks a nice healthy plant. All the plants I've had have been well packaged and arrived in good order.
++ Service rating : Very helpful staff always happy to help
Product : All plans I have brought were in perfect order
YouGarden Comments
Great review - thank you very much!

Hope to hear from you again soon...

Head of Customer Service
++ Friendly service, excellent plants ready to go.
What Is Supplied Supplied as an established potted plant, heights as shown including pot. Hardy to at least -10C.
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