Pair of Italian Cypress Trees Cupressus sempervirens

Pair of Italian Cypress Trees Cupressus sempervirens

Elegant and dramatic Mediterranean trees.
Perfect In Pots
Plant In Sunshine
Winter Hardy
Easy To Grow
2 x 1.2 - 1.4m Tall in 20cm Pots - Item: 510154
Only £29.99
Club Price: £26.99 - Save: £3.00   Join Today!
Usually despatched in 2-3 days.
Star Rating
What Is Supplied
Plant Info

Treat yourself to a pair of these gorgeous Italian Cypress trees, and add a touch of Mediterranean class to your garden. Seen all over Italy, these spectacular architectural conifers will add height and year-round interest wherever you plant them. With their elegant, pencil thin form, they’ll look simply stunning framing a door or gateway, or in a terracotta pot.

Not to be confused with vigorous Leylandii, these slender, manageable beauties are slow growing and wont get out of hand - you can even grow them on your patio! They are of course very drought tolerant, but also completely hardy and evergreen, so they’ll thrive here in the UK and look magnificent all year round whatever the weather! For best results, remove the cones that appear, as these can pull the branches apart, losing shape. They can reach 10M in 20 years or so, yet remain very upright and narrow at 1-1.5M.

Note - image of plants in courtyard are about 10 years old - plants supplied are thinner when immature, as per other images shown

+ + = Excellent + = Good - = Poor - - = Bad
Score Customer Comments
+ Service rating : Took a while to arrive but came properly packed with no damage to trees.
Product : Trees were adequate for price
++ Quick service and good quality products
+ Service rating : The service from purchase to delivery cannot be faulted, thank you
Product : They arrived in good condition, I wait to see after the winter how they are standing.
++ Service rating : yes they are top of the bill
Product : yes made up with them
++ Service rating : First class well done
Product : All good very satisfied.
+ Service rating : I did not receive an email confirmation of my order and was not sure if it had been received. I tried to contact the independent newspaper but finding the right supplier was difficult.
Product : When trees arrived they were well packaged and in good condition. It's a pity I wasn't sure when they would be arriving(See above comment)
YouGarden Comments
on looking at the account I can see you did not provide us with an e-mail address hence why you did not receive the confirmation.

Please know that unless we have our customers full contact details we find it difficult to communicate.

Katy Rogers
Customer Service Assistant
+ Service rating : Easy to order once I got the idea of how the site worked.
Product : Glad the trees were in pots as it was too frosty to plant them out straight away.
+ Service rating : Very good service phone wise, but transporting could be better. Packaging arrived very damaged. Contents services but only just.
Product : Good size, well worth the money. Look great each side my front door.
++ Service rating : Items were delivered when they were supposed to and were in excellent packaging.
Product : Very pleased with the trees especially the size. they look very smart one on either side of my front door!
+ Service rating : good
Product : good
++ turned up really quickly and good quality apart from 2 which had been cut,phoned up told that 2 more had been ordered and then had number of emails about if they had or hadn't been ordered. Wrote 2 emails asking what was happening heard nothing!
++ Service rating : Good choices. Value for money.
Product : Healthy trees well packaged.
++ Service rating : Great service and good product
Product : Just as described in advert very well packaged will use this company again
++ Service rating : Perfect
Product : Wow , perfect
++ Service rating : Fab!
Product : Great product swift delivery great service
++ Service rating : Very prompt with excellent packaging.
Product : Look healthy, they were a gift for my son, he is very new to gardening, so a few more helpful tips would have been appreciated.
NA I purchased 2 plants last year which did not do so well, I contact yougarden and after sending pictures etc. they replaced both plants, brilliant
+ Service rating : Very good service, would do business again.
Product : Very pleased with the two trees.
++ Service rating : Immediate acknowledgement of order and speedy delivery.
Product : Impressed with the appearance of the trees and well packaged to prevent damage during delivery.
++ Service rating : Good and quick delivery.
Product : Very pleased with my trees. All in good condition. Thank you
-- Service rating : Service ok
Product : I was prompted we'd perfectly formed Cyprus trees, what I received was 2 branches.
Most disappointed.
YouGarden Comments
I am really sorry to hear of your disappointment with your trees. I have forwarded your feedback over to our nursery and they have requested some images. We will then action accordingly for you.

Katy Rogers
Customer Service Assistant
- Service rating : Arrived when they said
Product : Not as large or sturdy as expected
YouGarden Comments
Good Morning, I am really sorry to hear that you are unhappy with the size of your order. Are you able to send some images over to us and we can have a look to ensure that is is the correct sizing.

Katy Rogers
Customer Service Assistant
++ Service rating : very friendly service
Product : First rate service and products
++ Service rating : Good quality, healthy plants and shrubs.
Product : Prompt delivery, cypressus doing well.I t
++ Service rating : Really good customer service, rapid and helpful and PERSONAL response to e-mail queries and no feeling that a robot was replying. Delivery was promised for 3 days but arrived 2 days early! Excellent packaging so the trees arrived in really good shape.
Product : Better than expected! Trees as delivered were exactly as described on the website, look as if they're bursting with life and ready to strive for their target (i.e. the "after a few years" pictures in the catalogue), healthy, strong-looking, fresh foliage. I'm really looking forward to seeing how they do...
++ Service rating : I've purchase from you twice now & each time the plants are healthy when they arrive. Can't comment on the bulbs yet I received as they do t come out until next spring.
Product : Lovely I've re-planted them with longer bamboo to keep them up straight ~ came healthy & im very happy
+ Service rating : Excellent service
Product : Arrived in very good condition
++ Service rating : Beautifully packed, and the main items in excellent condition, except for the penstemons..see below
Product : In very good nick!
++ great
++ Service rating : Plants were delivered the same week they were ordered. An excellent servicer
Product : Arrived in good condition and looked very healthy
++ Service rating : Excellent service
Product : Product as expected
++ Service rating : Absolutely perfect and great value for money, one of the trees was damaged upon delivery but they sent another one in a couple of days with no problems.
Product : first class and look fantastic.
++ Service rating : Very fast and efficient service
Product : Both items in excellent condition
++ Service rating : Well packaged,delivered on time
Really strong plants.
Will use. You Garden again. Thank you.
Product : Very pleased with these trees. I have planted them in large tubs, they
Are looking good.
++ Service rating : Delivered very quickly & very well packaged.
Product : Very good quality for the price.
+ Service rating : Delivery was prompt and well packaged
Product : One of the trees is showing signs of disease, sso this could well
end up a prolonged saga
++ Quick, easy and efficient. Packing was appropriate and trees seem fine. I can't comment on the free Tulip queen of the Night bulbs until next Spring!
++ Service rating : Delivery was on time as indicated at time of order, and product was packed well.
Product : Cypress trees were exactly as advertised, healthy and in good condition. Look good in the garden.
++ Service rating : Prompt service and an excellent company to buy from
Product : Brilliant service and excellent plants in good condition
++ Service rating : Wrong delivery but rectified very quickly
Product : Very good product
++ Service rating : Excellent service
Product : After receiving one tree which was not up to standard it wasreplaced it straight away by you which was very good service
++ Service rating : Had an initial problem with one of the trees which was replaced straight away by you when we told you .
Product : They are lovely
+ Service rating : Very good service, problem dealt with in very good manner.
Product : One tree was good the other very poor but was replaced without question very promptly. Very good response from company.
- Service rating : Very helpful when I contacted them and needed to delay delivery. Could do with a bit more correspondence about when they are likely to deliver as waited 5 weeks and didn't hear anything so contacted them myself as I needed to delay delivery.
Product : A bit puny! Looked much more robust in the picture!
++ Service rating : Items arrived in perfect condition
Product : Fresh young trees in very good condition & ready to be planted
++ Service rating : Received an email to confirm that goods had been ordered but would have appreciated being told that the goods would not be despatched until some time later. In fact I think it was just lucky that we were in as I never had notification of when goods would arrive.
Product : Goods were as described and arrive in good condition
-- Service rating : The advert was misleading and in my opinion infringed the advertising stds code and I worked in the advertising business in a senior job prior to my retirement. The ad would also infringe trading standards requirements.
Product : The trees were not 1.4 metres high and the supplier ignored my complaint claiming the measurement should include the pot. Even with the pot included they were still only 1.2 metres . Wont be buying anything else from them,
YouGarden Comments
I am extremely sorry to hear of your disappointment. Unfortunately, I cannot see a complaint on the account. I am going to escalate this to our head of customer services. Please e-mail us at and we shall action accordingly.

Katy Rogers
Customer Service Assistant
++ Service rating : only one criticism - I received a leaflet with my order, offering the same product that I had purchased at £19.99 whereas I had paid £26.99 - not pleased!
Product : Pleased with product - although I would have been even more pleased if they had been £7 cheaper!
YouGarden Comments
Good Afternoon Karen, I am ever so sorry for this pricing error. Please e-mail us with your complaint ( and I will be more than happy to issue you with a credit note of £7.

Katy Rogers
Customer Service Assistant
+ Service rating : Great easy to use website. Fast response for delivery. Will use again.
Product : Trees arrived well packaged in a good healthy condition. Definitely recommend .
+ I order two pairs of Italian Cypress Trees, but unfortunately only one pair arrived, once reported this issue was resolved.
+ Service rating : Good service, customer kept informed
Product : Two pairs of trees were received as requested. Both pairs in good order.
YouGarden Comments
Thanks for the feedback regarding our customer service! Very sorry to hear about the feedback of our products. Please send us some images of the bulbs and we shall then action accordingly.

Katy Rogers
Customer Service Assistant
+ Service rating : Fine- delivery was pretty prompt
Product : I ordered 2 x 2trees. Three came in very good condition but on one, the tip shoot was broken - I'll see how it goes, but this is a key issue for these slender trees
++ Delivery time was a little longer than expected but not exceptionally so.
++ Service rating : Perfect!
Product : Perfect!
++ Service rating : No complaints so for
Product : No comments... ratings say it all!!
++ Service rating : over the moon with quality of goods received
Product : So pleased
+ Service rating : satisfied with help on the telephone & delivery of goods.
Product : One of the trees was weighted down with the Tulip bulbs attached & in danger of snapping, fortunately after re-staking has recovered.
++ Service rating : I was wary of buying plants from mail-order as 15 years ago I bought roses from a company and they sent the wrong rose twice! I ordered 2 cypress trees from your Radio Times page and was impressed by their condition and the professionalism of the carrier. Then I ordered a tulip tree - same bright carrier - but bit taken aback that tree was bent double in its box. It perked up once planted and so I ordered a Judas tree which came - same efficient carrier - the next day.
Product : They enhance my garden and are a perfect gift from my Italian family in Rome.
++ Service rating : Efficient service. Superb packaging which delivered the trees in excellent condition. I was also impressed by the price.
Product : Neat, compact, very healthy looking trees. I was completely satisfied with my purchase.
++ Service rating : Prompt and efficient service via internet. Prompt delivery, good product well packed for transit.
Product : Exactly as described in the promotional sales literature.
++ Service rating : good quality items , problem free delivery
Product : good value items
++ Service rating : Polite and businesslike.And no unnecessary paperwork.
Product : Quality products, just as depicted. Excellent value for money. Well done.

++ Service rating : Fantastic well packaged
Product : Beautiful plants great condition
NA Service rating : trees arrived 'repacked by YODEL, and bent! supporting canes broken.
Product : Too early to say if they will survive journey and straighten satisfactoriy.
YouGarden Comments
Good Afternoon Shirley, I am very sorry to hear of your disappointment with the order that you received. Please send us some images of the tree's and we shall then action accordingly.

Katy Rogers
Customer Service Assistant
++ Service rating : Very efficient - had a small query as order held over for both items to be available, but readily sorted (we were going on holiday and didn't want it/them to arrive whilst we were away)
Product : Excellent specimens, arrived well packaged and in good condition
++ I was very impressed with the service. I had a problem with the delivery the wrong item was sent but this was quickly rectifyed. I found the website a little dificult to use but I will probably shop with them again.
++ Service rating : As sdvertised
Product : Delivered in nice condition
++ Service rating : Good efficient service and very good quality produce
Product : Really good quality cypress trees and brilliant service on delivery
++ Service rating : First experience really good
Product : Both look lovely and were received in perfect condition. One "trunk" is slightly twisted so we're not sure if this will grow out as the tree matures, but it will hopefully add character
++ Service rating : The company was very good at getting the product to us at short notice for a special event, but we had to make a follow-up phone call to receive the 'free' accompanying tulip bulbs. Staff very helpful and bulbs did eventually arrive.
Product : Very happy with the product and it's speedy delivery.
+ I have had to phone several times as the plants did not arrive. I would never use this firm again as the plants are in a very poor condition. They are the worst I have ever seen from a garden centre. I am still waiting for replacement plants.
YouGarden Comments
So sorry to hear that you had such problems with this order. Could you send some details by email please and I will try to resolve this for you?

Head of Customer Service
++ Service rating : Arrived as expected
Product : Very pleased as products just as described.
++ Service rating : A very friendly and prompt response.
Product : Terrific price, quick delivery, excellent product
++ Service rating : Product arrived promptly as described, in good condition. Very happy.
Product : Good sized plants in very good condition. Faultless and good value for money. Couldn't be happier.
++ Service rating : A good price
Product : A nice tree for are garden
++ Service rating : very fast delivery and very healthy plants.
Product : very happy with my italian cypress trees. many thanks
++ Service rating : first class service.
Product : Good quality. &package was perfect.
++ Service rating : An affective and top class service
Product : Delivered in good condition
+ Service rating : Very efficient Service. Good Quality products and very much true to their word on all that they say and do. Very impressive. Thank you.
Product : I did experience problems with this order when the products arrived, both with quality and damage but these were replaced very efficiently and quickly to my satisfaction. The products are very good value and in very good condition.
+ Service rating : verypleasantonthephone andovelyplants.
Product : lovelyservice and products!
- Service rating : good service when I had to contact you about 2 of the 4 trees dying
Product : Sadly two if the fours trees began to die (Going yellow and brown) I hope the same doesn't happen to the other two. You did replace the first set.thanks
YouGarden Comments
We are sorry to hear about your Cypress trees! - We do hope that they continue to thrive as we would expect. If you require any info or advice on care please do not hesitate to let us know.

Katy Rogers
Customer Service Assistant
++ Service rating : Delivery was in days and spot on.
Product : The trees are just lovely and exactly what I want to create the space I want. thank you!
++ Service rating : Website was very easy to use and the Cypress trees I ordered arrived very quickly and in great condition. I found Yougarden via Modern Gardens magazine.
Product : Fabulous! Exactly as described on the web site.
+ Service rating : ok
Product : ok
+ Will use again
++ Service rating : Very quick and efficient delivery.
Product : Look to be good healthy trees.
++ Service rating : Well packaged & recd as promised
Product : Good sized plants
+ Service rating : Customer service is friendly and helpful
Product : Whenever there has been a problem with plant quality they have put it right.
++ My trees arrived in super-quick time in excellent condition
++ Service rating : plants always in good condition when delivered @ always on time - thank you
Product : will look good when in position
++ Service rating : Product arrived 2 days later than expected but very well packaged.
Product : Product great. Looking forward to watching them mature.
+ Service rating : Convenient service.Happy with delivery etc.
Product : Topmost branch(6" approx.) of one tree arrived broken .Have tied it back in place in hope it will heal.Otherwise trees ok.
++ Service rating : very good service
Product : 2 very nice trees in good condition doing realy well
+ Service rating : The service of this company is second to none.
Product : Brilliant job thanks for your great service.
+ Very good. Arrived in good condition
++ Service rating : very good
Product : the trees are very good
+ Service rating : I have always been pleased with the service recieved although the last delivery took longer than the three days as stated on the confirmation.
Product : The pair of Cypress trees were supplied in a carton which was not tall enough for them so they were slightly bent at the top, to date they are still not standing upright as was expected.
+ Service rating : turned up on time and well packaged to preserve contents.
Product : I know they're not going to be the same trees as in the advertising pics - it even tells you in the description but is still somehow slightly disappointing when a couple of wee trees turn up that aren't much taller than my 4 year old son. anyway looking forward to seeing what they look like in 10 years time.
++ Service rating : excellent
Product : very good value for money
YouGarden Comments
excellent, very prompt service , thank you

Terry Falcone
Customer Service Assistant
++ Service rating : Very pleased with your company and will recommend you to friends and family
Product : the trees arrived in excellent condition as promised by you.
Thank you.
- Service rating : shame to pay for postage
Product : would have liked more Care information
YouGarden Comments
We send a basic care guide with every order (there's a section on Oleander), plus there's loads more info available on request. Let us know how we can help...

Head of Customer Service
++ My first dealings with the company - very impressed but I would like to do a little more business before I confirm my first impressions that they are excellent!
++ Service rating : Execellent service.
Product : The trees are growing very well, we are more than pleased with them.
+ Service rating : Good quality plants, timely dispatched, let down by poor packaging.
Product : Nice trees, slightly taller than I expected, however tops were bent over due to being squeezed into a cardboard box that was too small. Also box was sealed with selotape and not proper packaging tape, so box had started to come undone.
++ Service rating : Company and service so far is excellent
Product : Excellent quality plants would not hesitate to purchase from,you garden again
+ Service rating : First order with YouGarden, very impressed. One of my pair of trees was damaged and a replacement was made immediately.
Product : I have only put good as the trees arrived, one damaged but was replaced immediately and time will tell if they survive into "adulthood". Happy so far.
+ Service rating : Very helpful and responsive.
Product : Whilst the two tress bought were very good they were actually slightly larger than the box supplied in resulting in the tops being bent over. Hopefully this will resolve itself.
+ Service rating : I found the offer for Italian Cypress trees in the magazine and decided to place the order, I found the process quite easy, and the delivery took place within the stated period, on opening the package the goods were in perfect condition, and are now in their new pots and looking great. This was the first time of buying the magazine, which we enjoyed and found very useful.
Many thanks
Product : The trees are flourishing nicely and look great.
- Service rating : Easy to use, good prices
Product : You garden tried to rectify our problem and they did very well . But I am not 100 percent happy with my trees.
YouGarden Comments
I am glad that our service was to your satisfaction. As discussed, if your trees don't pick up, please let us know.

Head of Customer Service
++ Service rating : Very fast delivery.
Product : However, one delivered in broken pot.
+ Service rating : Delivery was very bad first time round as a no show, second attempt much better.
Product : The trees are okay not great.
++ Service rating : quick efficient service
Product : lovely trees
++ Service rating : Great service.
Product : Good quality. Bought four more.
+ Service rating : Excellent
Product : Good
++ Service rating : Speedy, prompt service and packaging excellent
Product : Goods arrived in the condition I expected. Excellent trees.
++ Very pleased with my plants
++ Service rating : Supplied and delivered in good time
Product : Supplied as stated in good healthy condition
+ Service rating : Good service items received in record time
Product : Trees look good hope the fill out more on maturity
+ Service rating : Arrived quickly and well packed.
Product : Early days, but they look healthy. An earlier purchase of the same has done well.
++ Service rating : Excellent service.
Product : Size more than expected.
+ Service rating : Really fast delivery, well packaged
Product : Lovely and healthy, one is just a bit skinny compared to the other
+ Service rating : I was very disappointed with the service. Only one out of the three orders I placed arrived intact and I had to call or email several times to resolve the problems. Very disappointed.
Product : Like others plants and shrubs I bought from YouGarden, I was very pleased with these items.
YouGarden Comments
I am very sorry about the damage to your parcels. As discussed, we will follow up with our courier.

Head of Customer Service
++ Service rating : service very good and quick, thank you
Product : we have them in pots on decking with other pots with grasses. looks wonderful
++ Service rating : Excellent
Product : Excellent product well pleased big thankyou
++ Service rating : The trees arrived quickly and in great condition
Product : They are heathy and look really good
++ Service rating : Really good service. Very professional staff.
Product : First class plants, very well packaged.
++ Service rating : Slight delay but good service.
Product : Beautiful trees, couldn't be more pleased
++ Service rating : Great service.
Product : Loved them. Looking forward to them maturing.
++ Excellent service will use again.
+ Service rating : Prompt service and delivery.
Product : Trees appear to be healthy.
+ Service rating : -----
Product : ---------
++ Service rating : excellent service
Product : came well packed in excellent condition
++ Service rating : Delivered on time and well packed
Product : Trees both in good condition and of equal height. very pleased
- Service rating : Delivery took longer than promised in the emails warning of shipping so the trees were in transit longer than anticipated by the supplier and they looked it when I opened the package. The instructions to leave the parcel at the rear of the building if out were not followed despite being printed on the package! Instead they were left with a neighbour.
Product : The pair of trees were not well matched by height or volume of branches. They are a little smaller than I anticipated. Only the small print in the advert makes it clear that the pot is included in the height measurement.
YouGarden Comments
Thank you for your comments. We do apologise for the slight delay in transit, and would be happy to assess the condition of the trees. Could you send some images to

It's disappointing to hear your delivery instruction wasn't acknowledged, despite our efforts to display it on the package. I have raised this issue with the courier.

NA Service rating : Legendary
Product : Look like cyprees trees to me
+ Service rating : My online order failed due to a glitch in their website. It took me 4 phone calls to resolve the issue because no-one (until the final call) rang me back. I can't believe that this company is used regularly by the Radio Times! Also, I had no information regarding a date of delivery, just 7 - 10 days. Was I suposed to stay in for that time?
Product : They arrived safely although looked a bit dried out. We haven't planted them yet so I can't say any more.
++ Service rating : Very good service. Notified by email when delivery would take place and it came on time.
Product : Excellent quality trees at great price.
+ Service rating : Delivery times were not accurate and so delivery made when we were away.
Product : Look nice
YouGarden Comments
Many thanks for ordering with us - we're glad to hear the Penstemons are looking healthy.

We do apologise for the slight delay in transit and any inconvenience caused. For future reference, your dispatch confirmation email contains a tracking link, which can be used to accurately monitor the delivery process.

+ Original order received with one damaged tree. Replacement sent, no quibbles, within 5 days
- Service rating : The trees arrived in a tall cardboard box which had opened at the top but was sellotaped across the opening to stop it gaping.
Product : I sent a comment as soon as I received the trees but had no response. The trees are blue grey not deep rich green as in the photo in the Radio Times. They are fairly sparse with a couple of branches pressed sideways from the trunk but may fill out with time. Disappointed.
YouGarden Comments
We're so sorry that your order was received damaged.

I'm afraid we can't find any sign of your email? Could you kindly try re-sending to and we can look into this for you.

++ Service rating : Good service, have dealt again.
Product : Very well packed and excellent treess.
++ Service rating : Excellent company and service
Product : Excellent product!
++ Complained that first batch of cypress conifer trees had died due to delayed delivery. Took 5 days. They were very sorry and quickly suspected replacements which arrived within two days in excellent condition and are growing well.
++ Service rating : Excellent service, we delayed delivery due to holiday commitments, and true to their word our order was despatched promptly on our return.
Product : the Cypress Trees were as described and very well packaged also included a very comprehensive plant care booklet.
We ordered in all 8 cypress trees and all are healthy ,uniform trees creating a pleasing architectural effect.
+ Service rating : Very quick delivery!
Product : Not perfectly straight but good value!
++ Service rating : your service was very prompt and satisfactory thanks very much
Product : the trees you sent us were all healthy and great value for money, i'm going to recommend these trees and your company to my neighbours.many thanks
++ Service rating : Product as described. Well packaged. Delivered well in time. Ive bought from them before and can highly reccomend them.
Product : Just as expected. Quite statuesque despite being young trees. Perfect for either side of the front door.
+ Service rating : Arrived on schedule
Product : Little disappointed that the trees were not evenly matched in bulk and growth but trust that in time this will equalise.
++ Service rating : Very good plant condition on delivery at reasonable prices
Product : Very good plant condition and great packaging/delivery
++ Service rating : My original order was despatched within a couple of days to a delivery company for onward shipment, by using the tracking system i was able to see my order remained at there depot for several days for whatever reason. On contacting 'You Garden' they sent replacement trees immediately and I received them within 24 hours,
Product : I couldn't be more pleased, lovely trees excellently packaged.
++ Service rating : No problem with this order
Product : Arrived quickly and in excellent condition. A nice size of plant which was well packed
- Service rating : Ok
Product : I was hoping for the Cypress Trees to be a bit more bushier like on the picture shown...
++ Service rating : Fantastic people to order from
Product : Great products, very pleased with the trees
++ Service rating : always a great service
Product : I have bought 10 cypress trees and they are stunning.Quality is always top class
++ Well packed, and arrived intact.
-- Service rating : Trees purchased are brown and may not recover. It took 5 days for them to arrive though email said they would arrive in 3 days. Will demand replacements or money back if they continue to deteriorate. I watered and planted them on the day they arrived. Very disappointing. They look half dead.
Product : As above
YouGarden Comments
Indeed, this is very disappointing to hear. We're so sorry for the delay in transit.

Should the trees not recover, we will of course replace.

++ Service rating : excellent
Product : only just got them potted up because of the weather but good so far.
++ Service rating : They arrived on time, good packaging and in very good condition
Product : They look great on the sides of an arch and seem in very good health
++ Boxes and contents arrived in good condition. No damage.
+ Service rating : Was as advertised
Product : Seem to be good - too soon to be sure.
++ Service rating : ordered online, quick and easy
Product : Received email to confirm order and delivery, plants arrived extremely well packaged, no damage, travelled for 3 days none worse for wear
+ Service rating : Very helpful in resolving the problem
Product : Arrived quickly the box was a little torn and damaged ,the top of one tree was broken off ,they are now planted and I am looking forward to them growing to the same height as the first ones I bought.
NA Service rating : No problem with You Garden, I ordered a pair of Italian cypress trees on the 8th May, they emailed me on the 11th May to say my order had been dispatched. The delivery company 'Yodel' have told me they have my trees at there holding depot saying my order should be delivered within 72 hours, to date, that's where they remain. I have rated You Garden as excellent, they dealt with my order immediately.
Product : Trees not received to date, as far as I know they are still being held at Yodels depot?
+ Service rating : I did not receive my package initially but I am sure that had something to do with the couriers however when I rang your company where most apologetic and I received fresh plants within 48 hrs
Product : Well packaged and presented
+ However the delivery service was not good because they lost the first order. The replacement did come very quickly.
+ The trees were packaged really badly and had to be repackaged by yodel. One tree was the right way up and the other upside down and bent over.
YouGarden Comments
I am sorry to hear that your order was damaged. This will have been re-packed due to damage in transit, as we send thousands of these out packaged like this with very few issues.

We packed them side by side - obviously Yodel moved the box around when re-packing. If you need either tree replacing, please let us know.

Head of Customer Service
++ Service rating : always a pleasure to deal with
Product : as shown in photo.... very pleased
++ Service rating : Very good service and quick delivery.
Product : Trees very well packed and a good size. Thank you
NA Service rating : alas

Alas! The packaging was damaged and one of the trees had suffered the loss of about 6 inches. I therefore trimmed the second one to align.
Product : I feel optimistic re ;encouraging the right degree of foliage.
+ Service rating : Good sevice
Product : One delivered broken, soon replaced. Thank you
++ Service rating : We bought a pair of cypress trees, one of which had the top section broken off in transit. YouGarden immediately sent a replacement without any quibble. Excellent service!
Product : Exactly as described. Much cheaper than any garden centre.
+ Service rating : After slight problem caused by carrier response of company excellent
Product : We have two beautifully matching plants
+ Service rating : The first two trees were delivered in very poor condition: The packaging was broken and had been retaped/repacked over the broken carton with white tape and green lettering by Yodel. One tree had the top broken off and the other badly bent. These were replaced without fuss, for which I was grateful) and arrived 5 or 6 days after I was advised they had been dispatched. They were OK when they arrived and I think will thrive with TLC. I cannot understand why any firm uses Yodel whose reputation goes from bad to worse. They seem to care nothing about safe delivery - my son watched as one of their operatives threw a computer he had bought for his parents-in-law over the garden hedge, not even bothering to walk up the garden path to deliver it safely. Of course it was broken but the people who had sold it just sent another one! This is a very strange way to conduct business!
Product : This applies to the 2nd/replacement delivery. . .
YouGarden Comments
So sorry to hear that your order was delivered damaged. I am glad to hear that this was sorted promptly for you.

Whilst I can understand your reservations regarding our courier given your past experience, on the whole the service they provide to us is excellent. If not, we simply would not use them.

Head of Customer Service
+ Service rating : I didn't order directly from You garden but through the Radio Times. However the delivery by You Garden was very good
Product : Very pleased with the size and condition when received. So far they are doing very well.
++ Service rating : Efficient service and the usual emails to confirm and track trees
Product : Lovely healthy trees and packaged very well. Delighted with them.
+ Service rating : Trees arrived safely but packaging was broken. Trees are looking good with colour returning all over.
Product : Good.
+ Service rating : Product arrived speedily, very well packed in good condition.
Product : The trees were supplied as a free replacement for two lager trees that unfortunately died. Extremely pleased with the service. Well done!!!
+ Ordered via Evening Standard. When porducts arrived the accompanying brochure showed them at a lower price. Feel cheated
YouGarden Comments
Thanks again for your order. The trees cost the you the same - P&P is payable when you order from our catalogue, whereas you bought at a higher, P&P inclusive price.

Head of Customer Service
+ Service rating : An excellent company to deal with. Great product range and well priced too.
Product : Nice healthy trees. Well packaged.
++ Service rating : No quibbles
Product : Trees were just as we expected
++ Service rating : Prompt delivery
Product : Cypress trees arrived in good condition, well protected in sturdy cardboard boxes
++ Service rating : Most impressed by the care of delivery and the quality of the plants.
Product : Arrived in perfect condition.Very well pleased.
+ Service rating : I have been a customer for a few years and spent a lot of money with this company. I am therefore confused and upset with my current order. I am unsure if I would re use this company now.
Product : The items were described as a pair of trees for £19.99 - this didn't happen and I was charged £29.00 ??? I presume wrong discount code again, although the code for the plant was correct.
YouGarden Comments
As discussed previously, you need to make sure that you are entering the offer code quoted in our adverts in order to get the advertised discounts. I have emailed you to resolve this.

Head of Customer Service
+ An excellent service, the products met expectations and were delivered quickly. Pricing also attractive.
+ Good packaging, healthy plants, good instructions and prompt delivery. What else do you need?
++ Service rating : I've always received what I'm expecting!
Product : Planted and thriving
NA Service rating : However the delivery service lost the first order so we had to wait for a replacement which arrived very quickly.
Product : Look ok at the moment but time will tell
++ Service rating : Top class.
Product : Perfect, just what we were looking for at a reasonable price.
+ Service rating : Fast Delivery. Trees packed well.
Product : Trees look healthy & arrived safely.
++ Service rating : Excellent service and will definitely use this company again.
Product : The pair of trees were very healthy looking and of equal size which was perfect for our small garden.
++ Service rating : good containers to help post
Product : taller than expected
- Service rating : The trees arrived in good order and well-packaged.
Product : The trees look rather puny and sparse.
- Service rating : Delivery and package very good
Product : Sparse foliage, not as shown on advert.
YouGarden Comments
Sorry to hear that you're disappointed with this. We do show an "as supplied" image - can you send me photos of your plants so I can compare?

Head of Customer Service
+ Service rating : Customer service was fine and delivery fine.
Product : Delivered fine but don't know how the trees are until they grow.
++ Service rating : Very speedy
Product : Excellent and very efficient service. The trees I ordered were just as they looked in the photo and beautifully healthy. Packaging very good and helpful courier. Will use your company again
NA Service rating : The package as damaged but not the trees
Product : Will need to see how they grow over time
+ Service rating : OK
Product : However, looked nothing like the advert picture.
+ Service rating : Delivery very prompt & items well packed
Product : Not as thick as I antisipated
+ Service rating : First order disappeared into thin air? My husband called when there was no tracking on Yodel and a second order was dispatched. A bit odd but we got the delivery on the 6th May about a week later than expected.
Product : They look fine and are the right height.
++ Service rating : Quick delivery. Well packed
Product : Healthy trees. Good size
+ Service rating : Service very good... packaging arrived very bashed, though. Hadn't affected the trees, luckily, but there is obviously a handling issue with the delivery firm.
Product : Trees are much more spindly than might have been expected, but I'm sure they will bulk out in time!
+ Service rating : Goods well packaged &speedily delivered
Product : Plants in excellent condition
+ Very good value for money, delivery took a little longer than I hoped
++ Service rating : Excellent value
Product : Very good quality products and in excellent condition, well packaged
-- Service rating : Broken tips on both plants.
Product : Both plants had been broken, and although replaced, the second delivery had 1 plant upside-down so the tip was again broken.
YouGarden Comments
So sorry about this. I understand that we've replaced again? I will follow up with our Nursery Manager, as something has clearly gone wrong here.

Head of Customer Service
++ Service rating : 5*
Product : 5*
++ Service rating : very good service. Recommended.
Product : Good shape. Thanks.
+ Service rating : Yodel delivery service very poor - said they attempted to deliver and they did not as i was in all day. Replacements took a further week to come.
Product : Trees look good but one does look slightly bluer in colour than the other.
- Service rating : I found the sales rep a bit lukewarm and not very informative.
Product : Before ordering the items, I checked the website to ascertain the size of the plants. I was very disappointed to receive one of the plants quite smaller than the other, it also came with no support cane. I was truly very disdained.
YouGarden Comments
Sorry to hear that you're disappointed with one of your trees. Please send us a photo of them side by side and we'll replace the smaller one for you.

Head of Customer Service
++ Service rating : Plants as described. I had to wait longer for the order because of stock levels and could not have split deliveries
Product : One pot was broken but it did not affect the plant and both look fantastic in large blue urns
+ Service rating : OK
Product : OK
+ Service rating : Trif'''''
Product : Looking good - good value
++ Service rating : delivered on time
Product : great product even better than expected
++ Service rating : Fast delivery and trees were good quality
Product : Great quality trees
+ Service rating : Prompt delivery. Delivery driver used initiative to leave trees in greenhouse. Greatly appreciated.
Product : As described. Good condition and well packed.
++ Service rating : I was well informed about my order and the delivery date. Good packaging.
Product : Good quality plants.
++ Service rating : Good service and the one query I had was dealt with well
Product : Lovely trees, well packed and presented
++ Service rating : Excellent customer service and communication
Product : Good quality healthy trees at a fraction of the price.
++ Service rating : Well pleased with the service
Product : They look good either side of my conservatory door
+ Service rating : Verygood service
Product : Good product will see how it grows
++ Service rating : Cypress trees were delivered within 7days ,well packed and left in safe place.
Product : Look lovely in the garden, looking forward to watching them grow
++ Service rating : service del a bit slow
Product : nice item and good value for money
NA Service rating : Efficient ordering and helpful service.
Product : As they were a gift we haven't seen them yet - but we understand all was fine.
+ Service rating : Whatever I have bought from You Garden has on the whole been very satisfactory and at this moment in time all plants are thriving.
Thank you.
Product : One of the tress has what appears to be the 'bark missing' possibly damaged by the green tape around the tree but it seems ok
- Service rating : Generally products good but not on this occasion.
Product : The box was left at the back door standing upright. Consequently when the box was opened the cypress trees were all bent at the top. The box should have been marked to be kept flat or the proper way up.
YouGarden Comments
Sorry to hear that your trees were damaged - if they are broken we'll replace - bent ones will right themselves... Let me know either way!

Head of Customer Service
++ Failed to deliver one item but acted immediately to rectify
+ Service rating : Fast , convenient delivery.
Product : Trees much less well established than in the bent in transit in the box
but hopefully they will thrive once in the garden
+ Service rating : packaging was torn but the plants were not damaged in any way
Product : they look great and the instructions were clear on the planting method
+ Service rating : Speedy delivery
Product : One tree is beautifully straight, but the other will need some pursuading!
++ Service rating : Everything arrived in good condition
Product : Thay were just as advertised thank you.
++ Service rating : ordering was very quick and efficient and the delivery was exactley the same
Product : received very well packed in very good condition a great addition to the garden.
++ Service rating : Plants damaged in transit (poorly packed) but replaced immediately and with no fuss at all.
Product : Good price and (second time) in good condition. Will certainly use company again.
++ Service rating : Brilliant products at a great price delivered directly to your door. What more could you want.
Product : Lovely condition, and exactly as advertised, just what I wanted. Quality products.
++ Service rating : Prompt service ,pity about catalogue being put at the bottom were it got wet so had to ring up to ask for another one which arrived promptly
Product : Great looking plants only time will tell how well they take in my garden should be ok
++ Service rating : Efficient,,,,
Product : Exceeded my expectations,,!!!,,
Many many thanks ,Team,,,
++ Service rating : i have had a great experience with you garden orders always arrive on time , and well packaged
Product : the italian cypress arrived in good condition , and will hopefully give me years of great looking trees , when they fill out properly
++ Service rating : Fast efficient service
Product : Much taller then I expected
++ Service rating : Arrived well packed and health
Product : Especially the hight of them
++ Well pleased
+ They turned up well packaged.
+ Service rating : Timely and courteous delivery.
Product : Quality better than expected
+ Service rating : Really hacked off to find that the same tress could be bought locally for £5 and more mature ones for £20 feel ripped off
Product : Look in fair condition.
YouGarden Comments
Are you sure these are the same, Cupressus semp.? It is common for Leylandii etc. to be as low as this price, but not these.

Head of Customer Service
++ Service rating : It was easy to order and delivered in good condition.
Product : They look very healthy and look well in the pots. We like them.
+ Service rating : juat like to say very good service
Product : they look in good condition
+ Service rating : The delivery was extremely prompt.
Product : Not quite as big as I thought they'd be, but no matter. Many thanks!
++ Service rating : Prompt and efficient delivery in suitable container , and trees exceeded expectations.
Product : Trees exceeded expectation, and were delivered in a healthy and excellent condition.
+ Excellent resolution to delivery problem. Heather is a good customer servives representative.
++ Service rating : The delivery and packing were quite excellent. I had a query after receiving the Cypress trees on fertilising and which was answered promptly and competently.
Product : I was quite delighted with the Cypress Trees.
++ Very good service.
+ Service rating : plants came undamaged and on time
Product : excellent. Would have been good to have had a sheet to help growing suggestions.
++ Well packages with instructions
YouGarden Comments
Thanks again for your order.

By your comments, I think you may have clicked "Bad" by mistake? Can you update the product review for me please?


Head of Customer Service

Thanks for the update!

Head of Customer Service
++ Entirely satisfied with all products so far.
+ Good product. Well packed and un damaged.
++ Service rating : delivered on time
Product : good condition
++ Service rating : Excellent speedy service and delivery as usual.
Product : Lovely plants, Quality excellent,
++ Service rating : Very good service, delivered when stated. would use again
Product : Good condition, exactually what it said on the advertisment. Easy to plant
++ Service rating : The products I received were good (Acer) to excellent (Cypress). I received them soon after ordering and they arrived in very good condition although I was not too impressed with the packaging. Fortunately they seemed to have been handled well by the carrier which might not always be the case.
Product : The trees were the size they were advertised as and looked very good. I am extremely pleased with them
++ Service rating : Excellent service.
Product : Beautiful trees! I ordered 2 pairs. They are well matched and arrived very promptly .
Thank you.
++ Service rating : Reasonable delivery time
Product : Good service
+ Service rating : Good response to my complaint and quick replacement of items.
Product : The trees were in good condition.
++ Service rating : when I contact yourselves I found you to be very professional and understanding of my requirements.
Product : Extremely pleased with the plants , just as was quoted in your literature, I will certainly continue to buy more plants from you at this standard. However the packaging could possibly do with some re-enforcing . had it not been for the canes supporting the plants the package arrived almost at an angle of 45 degrees and with only two binding straps the package was showing the contents.
++ Service rating : well packaged
Product : in very good condition
+ Service rating : Delivered as stated
Product : Good appearance
++ My goods arrived in less than 48 hours after telephoning in my order.I thought this was most impressive,especially as it was just before Christmas. The goods look good and were well packed.
++ The trees were far far better than we expected.
+ Service rating : For some reason this delivery was put on hold as the order contained 2 out of stock items. So I needed to chase it up as it had 2 holly trees which I wanted before Christmas for obvious reasons
Product : Plants themselves seem oK but were stupidly packed top to tail. Previous orders have been much better packed.
++ Service rating : Great service and plant quality
Product : Superb, just what I wanted!
+ Service rating : Speedy service and quick response to a query I made by an e-mail.
Product : Time will tell.
+ very good and quick service
++ Service rating : Excellent
Product : Excellent
- Service rating : Speedy delivery.
Product : One of the trees arrived with the top broken and the other one, bent out of shape. I hope to be in touch by phone about these problems.
YouGarden Comments
Please don't hesitate to get in touch as we'll be more than happy to replace these trees for you!

We hope to hear from you soon.

++ Service rating : Better packing needed to prevent significant amount of soil from spilling out on to the floor of our home before we could get it out to our patio.
Product : Good value.
+ Service rating : Nothing to say
Product : The tree that was packed upside down has a rather bent top. Otherwise the y are in good condition and I am pleased with them. A. I hope it will straighten.
++ Service rating : Trees arrived in 2days in good condition.
Product : They look in good condition . Only time will tell how they grow. But they arrived in 2days ,intact
++ Service rating : very good service
Product : Both trees in excellent condition
++ Service rating : will definitely be shopping at You Garden from now on.Best price and quality plus excellently packed.Delivered safely and promptly
Product : great price and excellent quality
++ Web site needs improvement
NA Service rating : NOT You Gardens Fault maybe, but trees top to tailed in box so one had come out of pot and lost it's soil from roots
Product : Hope the one with no soil still lives.
YouGarden Comments
Many thanks for making us aware of this - we'd hate for you to receive a tree which doesn't thrive as expected. Please let us know if your tree doesn't progress over the coming months and we'll help rectify the situation.

+ Service rating : All was well
Product : pleased with the trees
++ Service rating : Delivered in good condition and in time frame
Product : Trees well packed and in good condition
++ Service rating : Excellent price & fast delivery. Really pleased
Product : These were excellent specimens in terms of size & quality compared to ones shipped by your competitors eg Van Meuwen
++ Service rating : very prompt
Product : plants better than expected
- Service rating : Good service
Product : Not quite as per photo in advert
++ Service rating : very well packed.
Product : very pleased with trees & they are going into tubs tomorrow.
+ Service rating : The pairs of Cypress trees arrived on time and in good condition. However, the items were packed in long boxes with one pot at each end; the delivery man propped the boxes on end against my porch wall, which meant that one pot in each box was upside down, and lost some of the surrounding compost.
Product : The Cypress trees look in good condition.
++ Service rating : Good service, quick and well packed, will use again.
Product : Trees are good quality.
++ Service rating : Prompt delivery and well packaged. Excellent courier firm used.
Product : Well grown and very healthy trees. Exactly as described.
+ Service rating : A problem with my order was sorted timely, courteously and efficiently.
Product : Not sure what you can do but the method of packaging/delivery caused a problem by damaging one tree.
++ Service rating : Very speedy delivery. Items delivered within three days of order. All boxed well and undamaged.
Product : Well packaged. Completely undamaged which was essential as they were cypress trees.
+ Service rating : Always had a first class service from this company
Product : Trees arrived in good condition. They were packaged in cardboard box but were in box head to toe. one item had flown around box unrestrained which caused slight damage, tree was bent over in a 'U' format which took a little time to straighten after planting. Now fully recovered.
+ Service rating : Service & delivery on time but packaging was poor. The carton was bashed to bits, one of the trees had come out of its pot with compost all over the place. It needed immediate re-potting.
Product : We thought the trees were a bit spindley.
+ Service rating : No problems prompt delivery
Product : As expected. Will await growth. Notice one has a few dying branches but not remember if was so on delivery. Don't remember any potting suggestions etc. Have used general purpose compost. Possibly needs more drainage.
- Service rating : the phone service was good but the product was not good on delivery. this was because the box was open one end with tree pokeing out and the root balls half out of pots with soil out of pot.The box would have been better marked keep upright and the trees packed both the same way up instead of opposite ends. I expect the reason of packing one one way and one another is space but it does not help the product arrive in the best possible condition.
Product : As above .Packaging and bad labelling did not produce a good pair of trees.
+ Plants arrived in good order despite the carrier breaking the box and dropping soil all over our hall carpet.
++ Service rating : Very pleased
Product : Very pleased
What Is Supplied Supplied as a pair of mature Italian Cypress (Cupressus sempervirens) trees in 20cm diameter pots. Height now: 1.2-1.4m (4-5ft), with bamboo cane support. See image of Richard holding a plant for relative size of what is delivered from stock.
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