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YouGarden Customer Reviews via Feefo

What our customers think...
Service Total 92%
Service Total
870 review entries over the past 30 days
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Evergreen Hardy Fern Collection - 3 varieties
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Great website and variety of products, but the packaging can look a bit quickly hashed up (so far no damage)
Product:
Ferns look nice and healthy - good value little collection - very pleased
Review Submitted: 14/12/2017 - 14:09:34
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Mini Orchard Fruit Tree Collection
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Was disappointed with the need to re order and having ti chase the delivery.
Goods eventually arrived well packed and exactly one time as the carrier advised
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Well packed,
Review Submitted: 13/12/2017 - 16:52:35
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Pair of Standard Holly Trees with Gold Planters
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As this is the first transaction, I can only give a positive response
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Arrived prompt and in good condition.
Review Submitted: 14/12/2017 - 02:35:13
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Garden Glamour Rose Collection with Decorative Copper Pots
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Always polite prompt efficient service.
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Roses arrived well packed and in good condition. Planted them straight away into the copper planters provided. I didn't have to find planters. So looking forward now to them blooming in the summer.
Review Submitted: 14/12/2017 - 06:40:59
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The Ultimate Winter Hardy Shrub Collection
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Admin staff couldn't have been more helpful.
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Have bought these previously and the following spring they all grew quickly
Review Submitted: 14/12/2017 - 09:34:07
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Chinese Witch Hazel - Loropetalum 'Firedance'
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The plants are lovely and the delivery is prompt
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The plant looks great in ts pot
Review Submitted: 14/12/2017 - 08:25:23
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Mini Orchard Fruit Tree Collection with Grow Pods
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Brilliant
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Excellent service and produ
Review Submitted: 14/12/2017 - 08:19:51
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Mini Orchard Fruit Tree Collection with Grow Pods
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good level oh service
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as above
Review Submitted: 14/12/2017 - 05:55:39
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Mini Orchard Fruit Tree Collection with Grow Pods
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Fast delivery, well packaged
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Good plants already planted into grow pods good packaging fast delivery
Review Submitted: 14/12/2017 - 07:04:57
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Mini Orchard Fruit Tree Collection with Grow Pods
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Great service and speedy delivery.
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Fingers crossed that they produce some great fruit next summer!
Review Submitted: 14/12/2017 - 00:30:15
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Mini Orchard Fruit Tree Collection with Grow Pods
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Was amazed how quick I received my products excellent delivery service.
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Early days yet but have had other bare root trees will see what sort of yield I will get.
Review Submitted: 14/12/2017 - 19:48:17
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Mini Orchard Fruit Tree Collection with Grow Pods
super fast delivery
Review Submitted: 14/12/2017 - 17:23:21
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Mini Orchard Fruit Tree Collection with Grow Pods
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Very informative with down to earth advice.
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Dispatched promptly, with good clear instructions on the web site.
Review Submitted: 14/12/2017 - 20:54:22
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The Ultimate Winter Hardy Shrub Collection
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Well packed & Quick Delivery
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Most Impressed all 12 Plants 1st Class in excellent condition, with plenty of
healthy looking roots
Review Submitted: 14/12/2017 - 00:44:43
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Japanese Maple (Acer) Plant Collection - 3 varieites in 3L pots
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Very good service
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Well packaged
Review Submitted: 14/12/2017 - 22:10:21
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Patio Standard Roses Collection
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I am very satisfied with their products and service
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THEY look perfectly good but obviously only time will tell
Review Submitted: 14/12/2017 - 18:02:38
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Complete Hardy Garden Perennial Collection
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Prompt service despite snowy weather which has delayed planting
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Looks good, but cannot plant yet
Review Submitted: 14/12/2017 - 23:03:44
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4 Heavy Duty Pots
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4x3litre pots I ordered were excellent quality and price. ,however the Pomegranate
I received was a twig only 8" high, when I had been expecting a plant 1metre high which would fruit next year or within a couple of years..
I am still waiting delivery of two peaches and an apricot and trust they will be much bigger and will fruit within a year or so.
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Excellent value and quality.
Review Submitted: 14/12/2017 - 09:09:42
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Pair of Italian Cypress Trees Cupressus sempervirens
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Packaging robust. Quick delivery
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In very good condition
Review Submitted: 14/12/2017 - 12:52:10
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Premium Professional Compost
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Great service
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First class products
Review Submitted: 14/12/2017 - 08:31:58
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Mini Orchard Fruit Tree Collection
A great way to find all your plants and have them delivered to your door. In the past all plants have been great. Hope to buy lots more for mt new garden. Just could do with a few volunteers to help me
Review Submitted: 14/12/2017 - 14:00:03
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Pair of Standard Holly Trees with Gold Planters
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Very prompt delivery and plants were securely packaged.
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Good quality, healthy plants and attractive pots.
Review Submitted: 14/12/2017 - 08:26:01
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Mini Orchard Fruit Tree Collection with Grow Pods
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Everything was as advertised and was well wrapped for delivery. Excellent.
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I am amazed at the quality of the trees and the value for money. More than happy.
Review Submitted: 14/12/2017 - 08:49:11
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Pot-grown Living Christmas Tree
Really good product. Only problem was we asked for 2 and only one was sent. After a phone call it was sorted and the remaining one was sent out.
Review Submitted: 14/12/2017 - 09:34:07
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YG Discount Club 1 Year Membership
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Fast efficient service.
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Good value
Review Submitted: 14/12/2017 - 11:22:32
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YG Discount Club Yearly Subscription Membership
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Plants always arrive on time and in good condition. Website is easy to navigate which is a bonus when you are busy. There is always someone on hand to give advice when needed.
Product:
The discounts are very helpful and getting 4 x £5 vouchers when you renew, is always welcome.
Review Submitted: 14/12/2017 - 14:26:41
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YG Discount Club 1 Year Membership
Terrible service trying to renew membership took several weeks
YouGarden Comments
We are very sorry to hear this. Our memberships are renewed automatically when processed and our packs are despatched out within 3 working days. Please contact us to explain further.

Katy Rogers
Customer Service Assistant
Review Submitted: 14/12/2017 - 08:43:41
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YG Discount Club Yearly Subscription Membership
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lovely site, good plants and easy to order
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I paid £5 and received £20 worth of vouchers, as well as 10% off any orders. That's got to be good value.
Review Submitted: 14/12/2017 - 12:51:11
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Complete Allium Collection
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Very prompt service
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As described
Review Submitted: 12/12/2017 - 08:49:31
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Pair of Standard Holly Trees with Gold Planters
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Good service
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Good quality they look lovely outside my front door
Review Submitted: 12/12/2017 - 21:14:42
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Allium Cut Flower Collection - 'Ping Pong' & 'Violet Beauty'
Great every time
Review Submitted: 12/12/2017 - 08:46:57
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Strawberry 'Growin-Pods'
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Very help over an order mix up
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This product is great well thought out ordered another for my son for Christmas
Thank you.
Review Submitted: 12/12/2017 - 18:16:15
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Rose 'Chando's Beauty'
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Total chaos. Ordered items from they're catalogue but on the acknowledgement of order they charged dearer prices, which is a criminal offence. Argued with them over several days. In the end they said they would charge me the prices in the catalogue, yet the invoice with the order was still at the more expensive prices. Still don't know what they charged me. Postal costs very expensive. See 2.
Product:
Seemed okay. It was in a pot but was clearly not grown in that pot. It was clearly a bare root plant that had been stuck in a pot with some cheap substance so perhaps they could charge more. Explains the expensive postal- didn't need to be in a pot.
YouGarden Comments
Good afternoon I am sorry to hear that you are not happy with the service received from YouGarden, the price in the Autumn Catalogue was £9.99 and you were charged £8.99 due to the YouGarden Membership discount of 10%. The postage & packaging is the standard £6.99, from the Courier.
Please do not hesitate to let us know if the Rose does not thrive, it is covered by our Lifetime Guarantee offer.
Thank you very much for your custom.

Terry Falcone
Customer Service Assistant
Review Submitted: 12/12/2017 - 00:28:12
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Garden Glamour Rose Collection with Decorative Copper Pots
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I have used You Garden in the past and find there service to be excellent, they provide great literature with each purchase with instructions on how to care and plant your plants, great for a novice like me.
Product:
great value for money, pots look really nice too.
Review Submitted: 12/12/2017 - 13:07:15
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Trailing Hardy Pansy 'Cool Wave'
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Product arrived on time and in good shape.
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Repotted the pansy plugs as advised in compost and placed them in the greenhouse. They failed to show any signs of growth so I moved them into the conservatory where the still appear to be failing. Half are turning yellow and the others show no indication of growth. A very poor by indeed.
Review Submitted: 11/12/2017 - 23:11:30
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Japanese Maple (Acer) Plant Collection - 3 varieites in 3L pots
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everything lovely thank you
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arrived on time, potted on and overwintering in the conservatory
Review Submitted: 11/12/2017 - 09:16:30
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Patio Standard Roses Collection
arrived on time all potted up and overwintering in the conservatory
Review Submitted: 11/12/2017 - 09:13:03
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Rose 'Reine des Violettes'
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first class
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it was excellent rose
Review Submitted: 11/12/2017 - 21:02:13
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Pair of Standard Holly Trees with Gold Planters
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The product you sold me was totally misrepresented in your advertising. The photo in the advert showed impressive small Holly bushes covered in red berries. The rubbish delivered were small, miss-shapen excuses for bushes with almost no berries. As your advert said they are slow growing, they are obviously going to stay this way for a very long time. Totally unfit for purpose.
Product:
as above
YouGarden Comments
We are very sorry to hear that you are not happy with the Holly Trees, please contact us directly with a photograph of the Holly so that we can take any necessary action required.
Sincere apologies for any disappointment or inconvenience caused.

Terry Falcone
Customer Service Assistant
Review Submitted: 11/12/2017 - 08:23:32
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Duo Fruit Tree - Apple Bramley & Braeburn
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The Duo Apples Tree was for a leaving gift and it was delivered in time for the ladies last day. Thank You
Product:
The Lady who I sent it to is so pleased she will be ordering more tree from you in the spring!
Review Submitted: 11/12/2017 - 09:14:50
870 review entries over the past 30 days
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