YouGarden Customer Reviews via Feefo

What our customers think...
Service Total 92%
Service Total
504 review entries over the past 30 days
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Fig 'Brown Turkey' standard
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Very happily surprised by the efficiency of the service. The boxing was cleverly designed.. perhaps a shade too small for the plant, but I snipped off a couple of bent stems, and it seems OK. Price VG too.
Product:
The only reason I've not rated "Excellent" is that any plant needs quite a while to show if it is really healthy. But so far so good.
YouGarden Comments
Thanks very much for the feedback, any questions or queries in the future please do not hesitate to let us know.

Terry Falcone
Customer Service Assistant
Review Submitted: 21/08/2017 - 18:33:46
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Hardy Double Echinacea Collection
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Good quick service and delivery, although postage a little more than most
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Plants in very good condition, in really good packaging.
Review Submitted: 21/08/2017 - 09:41:49
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Pair of Italian Cypress Trees Cupressus sempervirens
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Trees turned up promptly.
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Top of one of the trees broken due to being bent over to get it into the box. Not sure now how the tree will grow, eg. its shape?
YouGarden Comments
Thanks very much for the feedback, please do not hesitate to let us know if the Tree does not thrive.

Terry Falcone
Customer Service Assistant
Review Submitted: 21/08/2017 - 08:14:41
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Large Orange 'Navelina' Tree
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replaced poor plant .
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replacement was smaller than i expected
YouGarden Comments
We are sorry to hear that the size of the plant was not as expected. Please do not hesitate to let us know if it does not thrive.

Terry Falcone
Customer Service Assistant
Review Submitted: 22/08/2017 - 07:44:27
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Japanese Maple Acer Collection
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Arrived in good time and in very good condition.
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Seem to be adapting well.
Review Submitted: 21/08/2017 - 07:24:33
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Japanese Maple Acer Collection
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Good service received. what more can I say!
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Smaller than I expected but they arrived in good packaging materials.
Review Submitted: 21/08/2017 - 21:43:48
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Japanese Maple Acer Collection
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So kind to replace plants that did not survive. New plants of excellent quality.
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Well.. so far so good. They look healthy
Review Submitted: 21/08/2017 - 10:11:05
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Japanese Maple Acer Collection
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Delivery well within expected time
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saplings well packed and looked healthy, clearly not long in transit
Review Submitted: 21/08/2017 - 13:47:39
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Japanese Maple Acer Collection
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First time of using and impressed with quality of items and service.
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Acers were as described, in good condition, and "tips" on planting etc. Thank you.
YouGarden Comments
That's really good to hear, look forward to hearing from you again soon

Terry Falcone
Customer Service Assistant
Review Submitted: 21/08/2017 - 21:27:40
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Japanese Maple Acer Collection
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Good Service. Delivered as promised.
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Looked healthy. Time will tell!
Review Submitted: 21/08/2017 - 12:57:46
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Japanese Maple Acer Collection
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service and delivery was prompt and it was useful to track it.
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as expected
Review Submitted: 21/08/2017 - 08:35:52
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Japanese Maple Acer Collection
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Very helpful and pleasant lady who took the order over the phone.
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The Acers arrived within the stated time and were well packaged and in a healthy condition.
YouGarden Comments
Really pleased you are happy with our service/product. We look forward to hearing from you in the future.

Terry Falcone
Customer Service Assistant
Review Submitted: 21/08/2017 - 07:40:33
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Japanese Maple Acer Collection
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From order to delivery was a short time, and packaging was perfect to protect the acers, which arrived in good condition. Delivery service (DPD I think), was very efficient and polite.
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Size of plants was as expected so not disappointed. ( Just got fingers crossed that I succeed in keeping them safe!!).
Review Submitted: 21/08/2017 - 19:55:40
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Japanese Maple Acer Collection
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Plants were well packaged and arrived in nice condition
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Nice looking collection well packaged
Review Submitted: 22/08/2017 - 19:24:58
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Japanese Maple Acer Collection
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Delivery was on time, and well packed.
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All look in good condition, and as described. I have high hopes for them once re-potted.
Review Submitted: 21/08/2017 - 08:26:49
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Japanese Maple Acer Collection
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Very good
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Nice healthy plants
Review Submitted: 21/08/2017 - 08:17:54
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Japanese Maple Acer Collection
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Prompt reply &prompt delivery
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They arrived in very good condition
Review Submitted: 21/08/2017 - 08:48:21
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Japanese Maple Acer Collection
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excellant service
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rather small but heathy plants
Review Submitted: 22/08/2017 - 13:29:13
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Japanese Maple Acer Collection
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Items arrived during the stated tome given by email
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They look fine and are potted up so I will try not to kill them!
Review Submitted: 21/08/2017 - 18:46:11
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Japanese Maple Acer Collection
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Arrived on time.
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Received thank you.
Review Submitted: 21/08/2017 - 17:52:18
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Japanese Maple Acer Collection
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See below.
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Excellent delivery. Clever packaging, ensuring trees arrived without damage. The trees were a little smaller than anticipated but were good quality.
Review Submitted: 21/08/2017 - 18:45:36
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Japanese Maple Acer Collection
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We received our first items earlier than expected, good plants well packed and in very good condition.
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As described, and strong young plants. Well done!
YouGarden Comments
That's really good to hear, thank you very much for your custom.

Terry Falcone
Customer Service Assistant
Review Submitted: 21/08/2017 - 09:45:04
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Japanese Maple Acer Collection
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Very good
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Excellent Service
Review Submitted: 21/08/2017 - 09:42:47
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Japanese Maple Acer Collection
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Easy ordering & prompt delivery
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All nice healthy plants.
Review Submitted: 20/08/2017 - 23:45:14
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Complete Hardy Fuchsia Collection
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I have no issues with the plants, but the delivery charges are excessive
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Arrived in excellent condition
Review Submitted: 20/08/2017 - 00:10:27
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Carpet Phlox collection
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initial error quickly corrected, however see below
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in respect of service see rating but Phlox subulata has completely different leaves
Review Submitted: 20/08/2017 - 16:58:25
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Hardy Cotton Palm Washingtonia robusta
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Web site generally easy to use and range of plants is good
Product:
Plant itself was a good size and looked healthy but it had been packed very poorly and not been secured inside the box.
The box had been dropped or handled roughly which had resulted in the plant having lost most of the soil from the pot and having some damage to the leaves.
I telephoned the customer services department but he sounded uninterested and just suggested recording the facts in the event that the plant did not recover.
I have repotted the plant and taken careful care of it to ensure it will survive but would have expected a refund of my postage costs in respect of the poor way it had been transported.
Gary Merrick
YouGarden Comments
We are sorry to hear about the condition of the plant, please do not hesitate to let us know if it does not thrive and we will either replace it or refund you. We take any feedback very seriously and your comments will be passed on to our Nursery Manager.

Terry Falcone
Customer Service Assistant
Review Submitted: 20/08/2017 - 08:37:55
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Hardy Double Echinacea Collection
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No disappointments in dealing with You Garden
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Strong plants and quick delivery
Review Submitted: 20/08/2017 - 11:13:46
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Ornamental Grasses collection
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Delivery a little slower than expected but not a problem.
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grasses arrived in pretty good condition and seem to have survived being planted for a week now.
Review Submitted: 20/08/2017 - 15:09:13
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Pair of Italian Cypress Trees Cupressus sempervirens
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Thy
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They appear to be dishonest.
YouGarden Comments
We are sorry to hear that you are not happy with the Service received. If there is a problem with the plants please do not hesitate to send us a photograph and we will aim to answer any questions or queries you have.

Terry Falcone
Customer Service Assistant
Review Submitted: 20/08/2017 - 01:06:56
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Premium Professional Compost 80L
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1st. CLASS AS USUAL!
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Used several bags this year, all plants done very well. Time to plant bulbs now and I am sure they will all do well.
Once again, well done YOU GARDEN.
Review Submitted: 20/08/2017 - 08:58:30
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Hardy Fan Palm Trachycarpus fortunei
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Quick delivery love my plants
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Seems OK I have put it into a very large pot hopefully will enjoy for many years to come
Review Submitted: 20/08/2017 - 20:18:09
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Jasmine azoricum Lemon Scented Jasmine
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Good efficient service
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Well packed for delivery. Plant very healthy with lots of good growth. Larger than I expected!
Review Submitted: 20/08/2017 - 14:09:09
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Pair of Phoenix canariensis Canary Island Date Palms
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From ordering to delivery excellent service
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As always excellent specimens look really good every thing we order arrives really quickly and in excellent condition
Review Submitted: 20/08/2017 - 09:55:05
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Photinia 'Red Robin'
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Easy to use website and fast postage.
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Lovely healthy plants which were well packaged and arrived very quickly.
Review Submitted: 20/08/2017 - 04:20:36
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Hardy Gardenia 'Crown Jewels'
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Absolutely beautiful plants , well packaged, well priced and excellent customer service in the event of any problems that may occur.
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Beautiful plant so healthy and since planting has started to show signs of growing already.
Review Submitted: 20/08/2017 - 00:18:33
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Mediterranean Flowering Oleander Collection
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Very impressed. Easy to use website, informed regarding order every step. Will use again
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Bought for a friend. Beautiful plants, strong and healthy
Review Submitted: 20/08/2017 - 07:48:16
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Mediterranean Flowering Oleander Collection
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As per usual ,everything perfect from this company
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Plants arrived in perfect condition,two are flowering but pink one may have flowered earlier but still in perfect condition
Review Submitted: 20/08/2017 - 06:01:55
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Fragrant French Lilac Collection
excellent service and communication
Review Submitted: 20/08/2017 - 05:57:26
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Acer platanoides 'Crimson King'
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polite and helpful staff
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Always good plants.well done
Review Submitted: 20/08/2017 - 12:38:00
504 review entries over the past 30 days
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