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YouGarden Customer Reviews via Feefo

What our customers think...
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1563 review entries over the past 30 days
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Peony 'Coral Sunset'
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great service from start to finish as always
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arrived in good condition
Review Submitted: 25/03/2019 - 03:09:59
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Japanese Maple Acer Collection
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Produce received well packed and with planting instructions.
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Appears to be quality produce.
Review Submitted: 25/03/2019 - 03:22:54
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Dwarf Patio Lilac 'Palibin'
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Excellent plant:good size and condition. Better quality than local garden centre. Fast delivery.
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Excellent plant:good size and condition. Better quality than local garden centre. Fast delivery.
Review Submitted: 25/03/2019 - 04:32:12
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Vitax Japanese Maple Acer Feed 900g
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Every item delivered perfect.
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Top class service and products. Never had a problem with You Garden equipment, thank you very much. Apologies about the late response, my PC is a bit hit and miss!
Review Submitted: 25/03/2019 - 04:49:26
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Peony 'Coral Sunset'
I telephoned on 2 occasions, first to ask advice cultural 2nd to purchase. was given great help on both calls, especially helpful on the advice. o
Review Submitted: 25/03/2019 - 05:07:11
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Twin Pack 40L Premium Professional Compost Handy Size
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Items arrived very quickly the next day after ordering and would recommend.
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The compost was very dry compared to other compost bought but I am no expert so I am assuming this will be good.
Review Submitted: 25/03/2019 - 05:58:49
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Twin Pack 40L Premium Professional Compost Handy Size
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Great quality items , very fast delivery, will be buying more from them again , and recommend others , you will not be disappointed
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A great mix of quality compost
Review Submitted: 25/03/2019 - 06:37:11
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Acer palmatum 'Taylor'
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Good selection, product delivered quickly but acers were on their side and most of the compost had come out of pots
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Smaller than thought they'd be
Review Submitted: 25/03/2019 - 06:39:08
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The Ultimate Winter Hardy Shrub Collection
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excellent service
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excellent value for money, good quality stock
Review Submitted: 25/03/2019 - 06:46:50
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Pair of Italian Cypress trees 80 -100cm tall
Good plants,good service, very happy
Review Submitted: 25/03/2019 - 07:11:13
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The Complete Summer Flowering Bulb Collection
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Bulbs arrived in good condition and in time scale expected.
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Bulbs arrived in good condition with good planting instructions.
Review Submitted: 25/03/2019 - 07:13:52
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The Ultimate Winter Hardy Shrub Collection
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orders arrived within 1 day , great service
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all shrubs have started to grow well , brill
Review Submitted: 25/03/2019 - 07:18:42
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Twin Pack 40L Premium Professional Compost Handy Size
Excellent compost and sent immediately,thank you.
Review Submitted: 25/03/2019 - 07:23:28
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Wisteria 'Amethyst Falls'
Purchases arrived quickly and were very well packed. Plants are in good condition with healthy new season growth. I have purchased from You Garden before, and I will continue to do so.
Review Submitted: 25/03/2019 - 07:30:37
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Twin Pack 40L Premium Professional Compost Handy Size
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Great service
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Good product and excellent value
Review Submitted: 25/03/2019 - 07:32:06
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Cherry Bush 'Athos'
Very healthy, sturdy looking Cherry bush. Again arrived quickly. Thank you
Review Submitted: 25/03/2019 - 07:38:57
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'Stella' Cherry Tree
The items arrived on time and intact so I'm very pleased with the service
Review Submitted: 25/03/2019 - 07:50:27
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Mixed Longiflorum Asiatic LA Hybrid Lilies
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Plants arrived on time and in very good condition.

I was kept updated on when they would arrive and with helpful care instructions included!
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These were a free gift with my purchase.
Review Submitted: 25/03/2019 - 07:53:56
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Patio Standard Roses Collection
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The order process on line was so simple to use. Communication was excellent and delivery service first class. I did have a minor issue but this was sorted with one email to customer services.
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Good quality plants delivered well pa cked and promptly.
Review Submitted: 25/03/2019 - 08:10:12
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Twin Pack 40L Premium Professional Compost Handy Size
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kept informed on progress
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not yet used waiting for plants to arrive
Review Submitted: 25/03/2019 - 08:10:46
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Peach 'Redhaven' Tree
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The plant were well packed and arrived quickly. They were in good condition.
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Plants in good condition.
Review Submitted: 25/03/2019 - 08:21:56
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Twin Pack 40L Premium Professional Compost Handy Size
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Excellent customer service and delivery package was safely packed
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Great product done exactly what I needed it for
Review Submitted: 25/03/2019 - 08:29:00
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Twin Pack 40L Premium Professional Compost Handy Size
Excellent service, great compost delivered by friendly driver.
Review Submitted: 25/03/2019 - 08:30:24
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The Willow Wand
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The plants were well packed and delivered very quickly. I'm unsure which way round I should plant the willow wands. The plants are well rooted so hopefully they will do well. I would recommend anyone to buy from you.
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They are different and it is always something I have wanted but I'm not sure which way round I should plant them
Review Submitted: 25/03/2019 - 08:38:20
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Magnolia x brooklynensis 'Black Beauty'
The magnolia was larger than I expected which was great. It looks healthy, but would have liked some instructions ( not being a great gardener) on how to 'care for it etc'
Review Submitted: 25/03/2019 - 08:47:39
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Pink Forsythia - Abeliophyllum distichium Roseum
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Good service. Quality plants
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Good quality healthy plants
Review Submitted: 25/03/2019 - 08:52:24
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Twin Pack 40L Premium Professional Compost Handy Size
Very speedy delivery
Review Submitted: 25/03/2019 - 08:55:51
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Tree Hydrangea 'Incrediball'
great service
Review Submitted: 25/03/2019 - 09:13:23
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Red-Leaved Patio Peach 'Crimson Bonfire' Tree
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Excellent service. Order received within 48 hours of placing order
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Lovely tree with lots of dormant buds just waiting to burst into life. Very good shape
Review Submitted: 25/03/2019 - 09:25:25
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Acer palmatum 'Taylor'
The delivery service was excellent received the tree the next day but
the purchase was returned as it was not at all what I expected it to be
Review Submitted: 25/03/2019 - 10:05:17
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Twin Pack 40L Premium Professional Compost Handy Size
Have purchased many times from You Garden and have ALWAYS BEEN TOTALLY SATISFIED WITH QUALITY,PRICE AND PROMPT DELIVERY. This time was no exception.
Review Submitted: 25/03/2019 - 10:08:28
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YG Discount Club 1 Year Membership
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Always a knowledge order and give approx date of Delivery
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Nice to have a. up to date cat a d discount
Review Submitted: 25/03/2019 - 10:09:00
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Twin Pack 40L Premium Professional Compost Handy Size
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Goods arrived before I received notification of delivery!
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Have started using this compost & it looks very rich in comparison with others I've used.
Review Submitted: 25/03/2019 - 10:09:05
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Anemone De Caen Mix 75 bulbs
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Plants arrived promptly in good condition, well packaged to protect the items.
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Too early to say as they are simply the bulbs and have yet to be planted/produce flowers, but were included as a free item with the snowdrops I purchased.
Review Submitted: 25/03/2019 - 10:17:17
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Peony 'Bowl of Beauty'
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Another great service from you garden, the website is so easy to use and always has a great variety of flowers. plants etc.

They always have great deals on to and the bulbs arrived very quickly
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Great bulbs, already have flowers on them, can wait for them to grow
Review Submitted: 25/03/2019 - 10:20:38
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Hardy Ceanothus Standard Californian Lilac
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My plants arrived in good health and packaged well.They arrived in the time stated and I was informed as to when they would be delivered. I would definitely recommend this company.
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A good size healthy looking standard shrub. Really pleased with it.
Review Submitted: 25/03/2019 - 10:59:02
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5 Garden Glamour Roses,  5 'Wheat' 11in Planters & 40L Compost
Delivered on time a good product
Review Submitted: 25/03/2019 - 11:02:18
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Cherry Bush 'Athos'
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Products arrived on time and in good order
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Sold as described, looks a nice shaped bush
Review Submitted: 25/03/2019 - 11:32:44
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'Empire' Round Tower Pot & Trellis 1.3m (4ft 4in) Gold and Black
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Friendly and helpful customer service. Fast delivery and goods in great order.
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good quality items all in good healthy condition
Review Submitted: 25/03/2019 - 11:38:34
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Parrot Plant - Impatiens niamniamensis
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Not once, but twice I have ordered and paid for parrot plants.
Twice you have failed to deliver and refunded monies.
On each occasion the shipment has either been lost or never even arrived at your shipping agent - then suddenly you are out of stock!.
Customer service has been apologetic, but never considers going that extra mile and finding a way of satisfying this VERY dissatisfied & disgruntled customer.
For example obtaining that product from elsewhere, providing seeds, promising to set aside plants and provide in the very near future.
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How on earth can I rate or comment, when the product NEVER arrived - TWICE?
YouGarden Comments
Service rating : We profusely apologised for the repeat issue with delivery of parrot plants to you and if we'd been able to provide seeds by way of apology we would have certainly done this but unfortunately we do not stock these. You were refunded in full so I'm very sorry this still wasn't to your satisfaction. Emma at YouGarden

Product : We profusely apologised for the repeat issue with delivery of parrot plants to you and if we'd been able to provide seeds by way of apology we would have certainly done this but unfortunately we do not stock these. You were refunded in full so I'm very sorry this still wasn't to your satisfaction. Emma at YouGarden
Review Submitted: 25/03/2019 - 11:45:53
1563 review entries over the past 30 days
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DOUBLE GUARANTEE TO YOU: more
1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
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