YouGarden Customer Reviews via Feefo

What our customers think...
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413 review entries over the past 30 days
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Picea glauca Conica
the plants were in top condition also packaged very well. will buy again from this company.
Review Submitted: 16/01/2019 - 09:55:08
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YG Discount Club Yearly Subscription Membership
I have bough from YOU GARDEN in the past ,I have now have a new membership with them ,and I have always been very satisfied with all my purchases ,would recommend them to every body .
Review Submitted: 16/01/2019 - 11:03:43
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Loropetalum 'EverRed' Chinese Witch Hazel
The whole experience was very professional
Review Submitted: 16/01/2019 - 14:50:32
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Clematis montana Collection
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plants were of a very good quality and will use this company again.
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look to be good quality and value for money
Review Submitted: 15/01/2019 - 07:06:49
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Pair of Standard Holly Trees with Gold Planters
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prmpt and even better than shown on paper
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pair of holly bushes with pots
Review Submitted: 15/01/2019 - 08:15:07
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Classic 'Old English' Shrub Rose Collection
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I was pleased that I did not have to wait weeks for the plants to arrive. They appear to be good quality.
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Fresh and not dried out. Well packed.
Review Submitted: 15/01/2019 - 14:58:11
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Mini Orchard Fruit Tree Collection
The stuff came well packed and at a fair price.
Review Submitted: 15/01/2019 - 15:10:06
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Pair of Italian Cypress Trees Cupressus sempervirens
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First class. Plants were left with a neighbour as I was away. No problems - received in excellent condition. Thank you.
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Arrived on time in excellent condition. Nice trees.
Review Submitted: 15/01/2019 - 16:20:54
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Cherry Bush 'Athos'
Plant well packed, arrived on time, in good condition. Now planted on and looking good.
Review Submitted: 15/01/2019 - 16:47:58
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YG Discount Club Yearly Subscription Membership
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Completed my order and delivered on tiime
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First class service delivery date was as stated on web site
Review Submitted: 15/01/2019 - 21:56:16
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Evergreen Clematis Collection
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Excellent service. Items arrived quickly and were very securely packaged without any damage whatsoever. Growing away quite nicely. Thank you very much.
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Plants growing away quite nicely. Arrived well packaged and secure. Many thanks.
Review Submitted: 15/01/2019 - 22:26:26
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Mini Orchard Fruit Tree Collection
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Well I'm still waiting for my fruit trees, over 3 weeks since order was confirmed.
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Product hasn't arrived yet. Waiting over 3 weeks now
YouGarden Comments
Service rating : We're so sorry that the original parcel was not delivered. We've checked your account and can see that there was a glitch but a fresh parcel has today been dispatched and should be with you within the next 2-3 days. We hope that you'll pop back and add a review of the items when received.Emma at YouGarden

Product : We're so sorry that the original parcel was not delivered. We've checked your account and can see that there was a glitch but a fresh parcel has today been dispatched and should be with you within the next 2-3 days. We hope that you'll pop back and add a review of the items when received. Emma at YouGarden
Review Submitted: 14/01/2019 - 14:56:37
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Tibouchina urvilleana ‘Rich Blue’
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One of the plants ( the tibouchina) was really not of acceptable quality. The other two that I ordered were fine.
Very disappointed.
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Just about two small sticks.
YouGarden Comments
Service rating : We're sorry to hear one of the three plants was not up to standard. A replacement will be on its way asap as I cannot see you'd brought this to our team's attention directly. Emma at YouGarden

Product : A replacement will be sent out to you asap as I cannot see you'd contacted us directly to let us know there was an issue previously. Emma at YouGarden
Review Submitted: 14/01/2019 - 01:32:04
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Spear & Jackson Spray & Leave Concentrate 5L
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Great plants excellent around service
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Great service keep it up and looking forward to buying more plants in 2019
Review Submitted: 14/01/2019 - 02:02:35
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Helleborus niger (Christmas Rose) in 15cm pot
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My husband bought 3 Christmas Rose plants for me for Christmas.
Two of the plants thrived but the third just died off. I told the company and was pleasantly surprised to receive another plant in replacement.
Very pleased with the quality and service would definitely recommend.
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Good quality plants. 1 failure but quickly replaced with another plant.
Review Submitted: 14/01/2019 - 02:12:29
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The 'Best Ever' Hybrid Tea Rose Bush Collection
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Have bought before, always happy with purchases
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always happy to buy from you garden
Review Submitted: 14/01/2019 - 06:14:16
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Evergreen Clematis Collection
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Easy to purchase and also found a voucher with a small discount. Delivery not instant but who cares and we are talking live plants which we don't want sitting in a packing house, slowly dying.
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Received 3 lovely looking plants, green and healthy and ready to plant. They are Winter flowering clematis so should be OK in the ground even though it's still January. The box they came in was sturdy with a thick plastic cartridge inside to keep the plants upright. There was a little soil spilled but no damage. Very pleased and wish I'd bought 2 lots.
Review Submitted: 14/01/2019 - 06:16:53
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Twisted Stem Bay Tree
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Exclellent quick delivery well packed quality oroduct
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Excellent, great quality.
Review Submitted: 14/01/2019 - 06:59:42
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Pair of Italian Cypress Trees Cupressus sempervirens
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Good value product and speedy efficient delivery. Everything arrived intact as ordered
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Quality product, excellent delivery, as promised
Review Submitted: 14/01/2019 - 07:20:36
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Pair of Italian Cypress Trees Cupressus sempervirens
Arrive healthy and as advertised. Plants in the ground and happy
Review Submitted: 14/01/2019 - 07:25:47
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Classic Wooden Handle Garden Shears
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Easy to order, when delivered packed well.
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Good value for money. Not used yet hence the rating.
Review Submitted: 14/01/2019 - 08:17:04
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Classic 'Old English' Shrub Rose Collection
The plants arrived in good time. Apart from one of the 5 bare root roses they were in excellent condition. I contacted You Garden 're the damaged rose and the offered to replace it forthwith.
Review Submitted: 14/01/2019 - 08:30:32
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Classic 'Old English' Shrub Rose Collection
Really too soon to tell.Have planted roses out.Time will tell.
Review Submitted: 14/01/2019 - 08:32:27
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Bottlebrush Plant Callistemon citrinus
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The plants arrived well packed and had been cared for
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One of the tops of the plant had to cut off as it had died. Apart from that the plant is healthy.
Review Submitted: 14/01/2019 - 08:39:33
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'The Chelsea Fig' standard tree
Good service, prompt delivery, well packaged. Big strong healthy fig trees.
Review Submitted: 14/01/2019 - 08:40:15
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Seed & Cutting Compost 10L
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This company's service is extremely good, and will use them again.
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Good size amount for use where only a small number of seeds require planting.
Review Submitted: 14/01/2019 - 08:52:32
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Premium Professional Compost Blend
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Items were delivered well packed
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Very good compost for the privce
Review Submitted: 14/01/2019 - 08:56:19
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The 'Best Ever' Hybrid Tea Rose Bush Collection
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Brilliant service everything sorted as soon as possible
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All plants in great condition on arrival
Review Submitted: 14/01/2019 - 08:58:46
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Evergreen Clematis Collection
Plants were in a excellent condition and while packed
Review Submitted: 14/01/2019 - 09:05:07
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Loropetalum 'EverRed' Chinese Witch Hazel
I am all for reducing packaging, but this was ridiculous. I'm not sure why ANYONE would think it would be a good idea to lay down in the delivery box, plants in pots of dry compost. Consequently, surprise surprise the compost left the pots!
One of the plants looks a bit scabby, but hopefully will be OK when it's grown on. All in all I think someone perhaps needs more training??
YouGarden Comments
My apologies that this happened and we trust the plants will recover well but if not please do come back to us at cs@yougarden.com. They are certainly covered by guarantee. We've noted your comments regarding packing / transportation and always aim to continuously improve our service. Emma at YouGarden
Review Submitted: 14/01/2019 - 09:07:36
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Hibiscus 'French Cabaret Pastel'
Well packed, healthy plants, looking forward to their proformance.
Review Submitted: 14/01/2019 - 09:13:19
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Loropetalum 'EverRed' Chinese Witch Hazel
Arrived in good condition, well packaged and good quality plant
Review Submitted: 14/01/2019 - 09:14:41
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Allium Violet Beauty 50 Bulbs Collection
Very good
Review Submitted: 14/01/2019 - 09:16:55
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'Bramley' Apple tree
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Apple Trees arrived with Yodel they were a bit late but they were packed really well everything excellent it's a shame you don't do three year old asparagus plants
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Apple trees excellent took a bit too arrive it's a shame you don't do three year old asparagus crowns
Review Submitted: 14/01/2019 - 09:22:46
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Cherry Bush 'Athos'
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Prompt service, product well packed, delivered quickly.
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Product was well packed and arrived in good condition. Time will tel,l if it maintains its promise.
Review Submitted: 14/01/2019 - 09:25:45
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Pair of Phoenix canariensis Canary Island Date Palms
The products I have bought have been in good condition and healthy. Delivery times are ok as well
Review Submitted: 14/01/2019 - 09:34:56
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The 'Best Ever' Hybrid Tea Rose Bush Collection
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Roses arrived on time and were in prestine condition
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Looking forward so much to see them in flower
Review Submitted: 14/01/2019 - 09:58:33
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Passion Flower insignis ‘Rosea’
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Good quality plants, some unusual plants for sale too
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Perfect. Good sized plant
Review Submitted: 14/01/2019 - 09:59:06
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The 'Best Ever' Hybrid Tea Rose Bush Collection
These roses arrived well packed and are in good condition as was the last order which I have planted and are already budding.
Review Submitted: 14/01/2019 - 10:09:15
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Hardy Trailing Heucherella 'Sunrise Falls'
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Good products at a good price
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They've only just arrived but look fine
Review Submitted: 14/01/2019 - 10:21:26
413 review entries over the past 30 days
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DOUBLE GUARANTEE TO YOU: more
1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
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