YouGarden Customer Reviews via Feefo

What our customers think...
Service Total 92%
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1174 review entries over the past 30 days
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Wisteria 'Amethyst Falls'
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Great
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Great
Review Submitted: 21/06/2017 - 17:17:36
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Patio Standard Oleander 65cm Tall in a 5L Pot
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Easy to order - prompt delivery.
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Amazed to receive 2 very healthy plants in big cardboard box. Happily flourishing in new pots. Very pleased.
Review Submitted: 22/06/2017 - 16:23:02
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Patio Standard Oleander 65cm Tall in a 5L Pot
Excellent sevice
Review Submitted: 22/06/2017 - 10:06:51
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Patio Standard Oleander Peach 65cm Tall in 3L Pot
This delivery was very prompt and plants were in good condition. My previous delivery of two oleanders sustained some damage due to the accompanying planters having been placed on top of the plants and breaking some branches
Review Submitted: 21/06/2017 - 10:48:25
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Tricolour Buddleia Butterfly Bush
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Plants all packed together in one box - which is not great.
One plant from the order seemed affected and died in a few days.
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Growing ok.
Review Submitted: 20/06/2017 - 14:59:34
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Patio Standard Oleander 65cm Tall in a 5L Pot
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delivered before expected delivery date
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arrived in perfect condition, love it!
Review Submitted: 20/06/2017 - 15:23:22
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Complete Patio Potato Growing Kit
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This is the first time I have used the company from an advert in a daily paper. The product arrived within expected time frame and was well packaged.
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The kit was as described and appears to contain everything needed so fingers crossed lets see if we can now grow them.
Review Submitted: 20/06/2017 - 08:38:44
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Patio Standard Oleander 65cm Tall in a 5L Pot
Ordered from Spain for gift in England. Worked very well and efficiently
Review Submitted: 20/06/2017 - 11:38:15
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Patio Standard Oleander Red 65cm Tall in 3L Pot
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Excellent service. Thank you
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Beautiful plants & good value for money
Review Submitted: 20/06/2017 - 17:27:13
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Hardy Alstroemeria 'Butterfly'
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Overall their service is reasonably good, but they need to improve their customer services. When I rang them they were polite but, knew very little about their products, just the general information available on their website! More training please so your reps are more informed.
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Arrived in excellent condition.
Review Submitted: 20/06/2017 - 08:45:00
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Complete Grafted Tomato Collection
arrived on time well packed but not happy awaiting reply from you garden
Review Submitted: 20/06/2017 - 21:12:56
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Pair of Pink Oleander Patio Half Standards 65cm Tall
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Think the warning about the toxicity should have been in larger print in the Radio Times leaflet for ordering.
Product:
Beautiful blooms, took a while to settle but now I am delighted!. I was a bit anxious about their toxicity as I only discovered this after purchase. I sent two to my sister also, but she had to gift them to someone as she was worried about her dog injesting a leaf!
I did not receive a leaflet in the packing warning me about the handling of the plants, though my sister's package did have this inside.
Review Submitted: 20/06/2017 - 05:02:25
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Patio Standard Oleander 65cm Tall in a 5L Pot
When trying to track delivery it would not link up on despatch number I was given.
Other than that there was no trouble.
Review Submitted: 20/06/2017 - 09:31:58
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Fragrant Lavender Collection
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Excellent fast service
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Very strong & healthy plants everyone of the 19 are doing nicely don't know why there was no sign whatsoever of the 20th ( maybe chucked out of the nest by the others ) anyway for the price very happy & not complaining Thanks
Review Submitted: 20/06/2017 - 09:15:06
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15 inch Easy Fill Hanging Baskets
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Good although unfortunately missed the courier
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Good quality and easy to assemble
Review Submitted: 20/06/2017 - 07:29:58
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Patio Standard Oleander Peach 65cm Tall in 3L Pot
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Incorrect items originally received, one phonecall all sorted
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Very healthy plants, pretty colour
Review Submitted: 19/06/2017 - 10:58:02
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Patio Standard Oleander 65cm Tall in a 5L Pot
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Ordering was quick and straightforward.
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Plants arrived quickly and seem to be in good condition with lots of buds.
Review Submitted: 19/06/2017 - 09:23:42
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Repeat Flowering Clematis Collection
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2 of the 3 plants were of a very poor quality and I don't think they will survive.
Maybe if I picked them myself it would have been better than mail order.
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As above. Whoever packed the plants should have realised what poor quality the plants were in.
Review Submitted: 19/06/2017 - 14:14:02
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Canna 'Canasta'
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Great service when I explained what had happened to my plants. See below
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The plants arrived but the delivery guy, as usual, took no notice of the box markings saying live plants and the arrows showing which way up the box should be. Consequently my plants were damaged. You garden sent replacements and again the delivery company ignored instructions, but the plants survived this time. Delivery really needs addressing, this company is hopeless!
Review Submitted: 19/06/2017 - 07:08:01
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Repeat Flowering Clematis Collection
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Two plants were out of their pots, one of which the compost had just left the roots completely bare. The third plant was a great deal smaller than the other two. There was compost everywhere and the plants were drying out.
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Have planted the Clematisn and am hoping for the best after the condition they arrived in.
Review Submitted: 19/06/2017 - 07:39:30
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Pair of Pastel Blue Serenity Planters
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Everything arrived in good condition and ready to plant.
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Arrived in good condition, early days, but looking good.
Review Submitted: 19/06/2017 - 14:59:59
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Chocolate Silk Tree - Albizia 'Summer Chocolate'
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Very professional company
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Beautiful tree, nearly two metres tall
Review Submitted: 19/06/2017 - 17:44:19
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Daphne mezereum
The cost of packaging and postage is steep, which may put a lot of people off.
Review Submitted: 19/06/2017 - 12:23:34
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20 Pack Garden Ready Bedding
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I have used You Garden in the past and been pleased with the service. However, on this occasion I have been extremely disappointed.
I ordered two complete bedding garden ready packs. When they arrived two packs, both in boxes with instructions on the outside of each box to be treated with care, had been placed inside one large box which had NO instructions on the outside whatsoever. There was no indication that live plants were contained within or that they should be kept upright. Consequently, when the interior boxes were opened the plants were in a complete jumble.
I immediately telephoned the Customer Service Department and explained what had happened and that the orders should be sent SEPARATELY (postage had been paid for each order) so that the instructions would be apparent to the courier. I was told that the orders would be replaced.
When the second order arrived it was in exactly the same condition as the first; ie two orders placed inside one large box with no instructions to the courier to handle with care.. I telephoned again and spoke to a very helpful assistant (Valerie) who promised a replacement and quoted to me what she had written on the replacement request.
Two days later a third box arrived in exactly the same condition as the two previous ones.
I have now given up. It seems obvious that if there are no instructions on the outside of the box the courier will have no idea of the contents. You Garden have sent three double lots of plants and none has arrived in good condition. I have wasted time phoning to explain the problem and feel extremely dissatisfied.
Product:
The contents of the first order and its replacement were in poor condition and looked as though they had been eaten by a pest. The contents of the third boxes were all jumbled but they looked as though they had initially been healthier.
Review Submitted: 19/06/2017 - 19:11:22
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Cherry 'Stella' tree in 7.5L pot 1M tallL
Had to wait two months for delivery and when it finally came the petunias that I wanted for my hanging basket were out of stock. I received other things prior to this and the excuse they gave me was that I had "pre ordered". Not sure why I had to wait so late my for litter grabbers and fertiliser though.
Review Submitted: 19/06/2017 - 08:53:00
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Passion Flower - Passiflora caerulea
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Yodel appear to have little or no respect for their handling of live plants!
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Had a rough ride! (replaced and nearly as bad!)
Review Submitted: 19/06/2017 - 12:33:44
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Cycas revoluta - Sago Palm
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Very efficient
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Bargain
Review Submitted: 19/06/2017 - 07:11:06
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Patio Standard Oleander 65cm Tall in a 5L Pot
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very good
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good
Review Submitted: 19/06/2017 - 06:59:54
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Orange & Lemon Collection with Feed
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Delivery was on time and plants/trees were well packaged and undamaged.
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Was a little worried that the trees were inexpensive and would not be of good quality. However these trees arrived in beautiful condition and are now thriving in my garden. Not only cheaper than my local garden centre but much better quality as well.
Review Submitted: 19/06/2017 - 00:42:10
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Patio Standard Oleander 65cm Tall in a 5L Pot
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Very helpful on telephone, friendly and polite. much appreciated
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Lovely "tree! - not at tall as the white one, but looking good
Review Submitted: 19/06/2017 - 08:51:11
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Patio Standard Oleander Peach 65cm Tall in 3L Pot
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the service was very quick delivery and the item was packaged well. for transit.
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although I ordered a peach colour what was sent appears to be pink. other than that the item is in 1st class condition.
Review Submitted: 18/06/2017 - 23:07:46
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Rhododendron hybrid 'Germania'
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I phoned to return stuff but they wanted photos etc etc Very poor service and I shall be writing a formal complaint.
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Rhododendrons in very poor shape. They said delivery within 3 days but from leaving the depot to arrival with me was at least 5 days. Plans were sick and losing new growth. Perhaps it was the transport service but You Garden selected them. Poor service.
Review Submitted: 19/06/2017 - 07:52:12
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Set of 4 x 12' Easy Fill Hanging Baskets
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Very good service
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Brilliant hanging baskets love them
Review Submitted: 19/06/2017 - 12:24:07
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Cherry 'Stella' tree in 7.5L pot 1M tallL
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Happy with most plants rceived, communication ok, advised one fruit tree cant be supplied, which was fine, was told I wouldn't be charged for this plant but I was charged and had to ring to organise refund. Waiting on two more fruit trees not available until autumn for which I have paid, so just hoping I am not charged again once they are finally delivered.
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Potted and watered and seems to be doing fine.
Review Submitted: 19/06/2017 - 02:05:15
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Patio Standard Oleander 65cm Tall in a 5L Pot
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Good and quick service.
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Flowering well.
Review Submitted: 19/06/2017 - 08:50:16
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Premium Professional Compost 80L
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Excellent service as usual!
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Only compost I ever use!
Review Submitted: 19/06/2017 - 07:31:24
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Ultimate Hardy Perennial Collection
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Plants healthy but still awaiting reply to my email regarding which plant is which as no labels.
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Plants arrived in good condition however as all 5 varieties in one tray no labels to indicate the different varieties. Email sent but no reply to date.
Review Submitted: 19/06/2017 - 09:05:04
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Ultimate Hardy Perennial Collection
As a member I was supposed to receive 10% discount . When I did not contacted 3 times they kept telling me I had. I had to show them why I had not before they admitted I was right. Did not receive my discount so have cancelled my membership.it was only a discount of 1.38.
Review Submitted: 19/06/2017 - 06:24:50
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Ultimate Hardy Perennial Collection
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Will use again
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Very pleased
Review Submitted: 19/06/2017 - 11:54:46
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Ultimate Hardy Perennial Collection
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Took quite a bit to arrive
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When they finally arrived some of the plants were in a very sorry state, I am still giving them lots of tlc but I'm not holding much hope. Buy cheap buy twice!?
Review Submitted: 19/06/2017 - 06:53:04
1174 review entries over the past 30 days
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