YouGarden Customer Reviews via Feefo

What our customers think...
FeeFo
2350 review entries over the past 30 days
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Premium Oleander Standard 90-100cm
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Packing dept has improved!. Plant was neither upside down or horizontal as in the past ( Yes, really!) but upright.
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Lovely plant in great condition- deep shiny dark green leaves. Suspect it had been in a polytunnel as I think its still in shock with the vagaries of our outdoor weather this spring..so am still waiting for the buds to unfurl.
Review Submitted: 25/05/2018 - 18:20:02
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Felicia Felicitara Blue
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on the whole my experience has been good
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this year has been a hard year bad weather then good weather, then cold nights, added to this i have beed in and out of hospital so things have been even more delayed.
i do wish that nursarys should send emails out saying that goods are ready for delivery and the customer would have a box to tick to confirm its ok to deliver, if no return email then they should hold the goods, as things happen in life and customers end up in hospital and dont know that goods are finally on their way.
Review Submitted: 26/05/2018 - 13:58:22
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Red-Leaved Patio Peach 'Crimson Bonfire' Tree
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You Garden dealt with all queries quickly and explained what was happening with my order
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The tree arrived in excellent condition and well and safely packaged.
Review Submitted: 26/05/2018 - 08:03:43
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Wisteria 'Amethyst Falls'
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The plants I ordered arrived on time and were beautifully packed so that they were undamaged on arrival.
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A lovely plant with buds all ready to open.
Review Submitted: 25/05/2018 - 15:54:17
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Duo Fruit Tree - Pear Conference & Concorde
They responded to my phone call and email in a helpful way.
Review Submitted: 25/05/2018 - 06:47:29
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Premium Oleander Standard 90-100cm
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Easy ordering,nice to speak to an advisor.
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First order.plants look good and healthy when they arrived.
Review Submitted: 25/05/2018 - 06:01:14
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Hardy Cotton Palm Washingtonia robusta
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Lack of communication when delivery was delayed because of demand, could of sent a email informing why instead of having to chase it up.other wise pleased with overall service.
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Healthy plants bigger than I expected
Review Submitted: 25/05/2018 - 18:39:34
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Syringa Flowerfesta Collection
First order sent to me was completely wrong had someone else's he's name and address was in the box. Data protection. Took another 2 weeks before my order arrived
YouGarden Comments
Please accept my apologies for this error.

Chris
Customer Service Executive
Review Submitted: 25/05/2018 - 07:16:18
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Wisteria 'Amethyst Falls'
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Excellent
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I’m very pleased with my dealings with,it was the first time and won’t be the last excellent service
Review Submitted: 25/05/2018 - 17:09:50
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Premium Oleander Standard 90-100cm
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Have been really pleased with the service, and product so far.
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The oleanders arrived in excellent condition, was really suprised to how fresh they were, just hope they continue to grow healthy.was pleased with tbe product, and the response I recieved from my emails.
Review Submitted: 25/05/2018 - 15:44:45
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Wisteria 'Amethyst Falls'
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All good, found You Garden by accident and will definitely use again
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Lovely strong plant sadly all flowers had come off....
Review Submitted: 26/05/2018 - 05:25:01
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Hardy Gardenia 'Crown Jewels'
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A very fair company to buy from. 99% of all of my 2 orders the plants arrived in good time, were packaged well and looked pretty healthy. 1 rose has barely any roots but I'm reasurred it will grow as I had ordered the last one of a certain variety, the company contacted me within 3 days to say it was there last & was not up to standard so would be refunding the cost of it.
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Plant arrived in good health, the rest is now down to me. This is my favourite of all flowers, so I'm hoping it settles into it's new home
Review Submitted: 25/05/2018 - 12:34:44
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Coleus canina 'Scardy Cat Plant'
plants arrived on time and in good condition
Review Submitted: 26/05/2018 - 09:17:25
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Premium Oleander Standard 90-100cm
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Very good service turn up promptly well wrapped
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The plant took a couple of day to recover from it journey but now look lovely
Review Submitted: 25/05/2018 - 14:41:29
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Pair of Italian Cypress trees 80-100cm tall
Plants delivered promptly and in excellent condition. Recommended seller.
Review Submitted: 25/05/2018 - 21:50:49
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Pair of Sweet Cherry 'Stella' Tree
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The 'team' did exactly what theysaid.
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This pair arrived already shooting and have since thrived. the previous pair did not.
Review Submitted: 25/05/2018 - 16:40:35
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Pair of Sweet Cherry 'Stella' Tree
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Difficult to rate when my only contact with the company was when I placed my order online
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Trees arrived very well packaged (heavy duty cardboard which has now been recycled), and the leaf buds started to open the day after I planted them. So delighted so far.
Review Submitted: 25/05/2018 - 10:09:20
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Trailing Begonia 'Illumination Apricot Shades'
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Easy to order, and delivered in the time specified. Very, very well packaged, so pleased :)
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Bit undecided as yet. Ordered for hanging baskets (use these begonias every year but unhappy with last year's from another supplier) They are very leggy, so will have to see how the baskets grow. Some really leggy and others really, really small, so the jury is out!
Review Submitted: 25/05/2018 - 16:21:09
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Impatiens Dezire Mixed 20 pack
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The first pack of 20 impatiens desire that I ordered arrived damaged. But after complaining to customer care, an apology was received and a replacement pack was delivered very quickly.
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As mentioned before fist pack was damaged but replacement pack received in a better condition(still a few damaged plugs.
Review Submitted: 25/05/2018 - 15:38:13
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Geranium Cabaret Mixed 20 pack
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Very unfortunate as plants ruined in post. The customer care person who helped me was very helpful.
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They arrived half dead due to being squashed on route
YouGarden Comments
I'm pleased to see your replacement plants have been dispatched today.

Chris
Customer Service Executive
Review Submitted: 25/05/2018 - 06:09:17
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Trailing Begonia 'Illumination Apricot Shades'
Arrived bigger than expected, a bit leggy but will see how they fare
Review Submitted: 25/05/2018 - 06:01:43
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Hardy Fragrant Daphne Collection - Pink Fragrance & Eternal Fragrance (AGM).
OK
Review Submitted: 25/05/2018 - 14:44:06
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'Pride of Madeira' Echium candicans
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Had to delay delivery due to holidays, this they did without question and the plants duly arrived when promised.
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Plantts of a good size and quality - better than expected
Review Submitted: 25/05/2018 - 09:15:49
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A pair of 'Riverside Mix' Pre-Planted Baskets
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Good service and good products
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Flowers in good condition,
Review Submitted: 25/05/2018 - 07:59:10
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Pair of ‘Ayer’s Rock Mix’ Pre-Planted Baskets
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I am very happy
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Very bad
YouGarden Comments
Please can you forward details of the problems with your Ayers Rock mix and soluble fertiliser so we can look into them for you.

Chris
Customer Service Executive
Review Submitted: 25/05/2018 - 09:05:34
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Lobelia string of Pearls Mixed 20 pack
Had to wait a while but worth the wait plant are health my garden looking good will tell my famliy and friend
Review Submitted: 25/05/2018 - 07:28:55
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Complete Hardy Garden Perennial Collection
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plants arrived on time and in good order.
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good value for money , all healthy and now planted .
Review Submitted: 25/05/2018 - 07:29:22
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Pair of ‘Ayer’s Rock Mix’ Pre-Planted Baskets
A bit worried as Yodel took 5 days to deliver from the date you informed me that they had been despatched.
Review Submitted: 25/05/2018 - 08:16:17
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Trailing Blackberry 'Black Cascade'
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Excellent service and great products.
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Great.
Review Submitted: 25/05/2018 - 07:31:21
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Trailing Begonia 'Illumination Apricot Shades'
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Nice strong plants but, unfortunately, despite clear instructions to your office by phone, they were left upside down on doorstep as we were not in!
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Nice strong plants.
Review Submitted: 25/05/2018 - 17:21:41
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Complete Hardy Garden Perennial Collection
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Waiting 2 weeks, website was saying the order was despatched but Yodel where telling me they had never received the parcel. I was finally told it was lost in transit and I am waiting for a credit so first and last time of using the company
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Never received
YouGarden Comments
I'm sorry to hear that your order was lost in transit - please allow up to 14 days for the refund to show on your statement.

Chris
Customer Service Executive
Review Submitted: 25/05/2018 - 05:15:27
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Pair of ‘Ayer’s Rock Mix’ Pre-Planted Baskets
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service is reliable
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look really nice
Review Submitted: 25/05/2018 - 12:08:57
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Trixi 'Riverside' Mix
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Never had a bad service from You Garden
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Plants have been in just over a week and are looking healthy
Review Submitted: 25/05/2018 - 06:45:15
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Pair of ‘Ayer’s Rock Mix’ Pre-Planted Baskets
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Easy to order. Good communication about the order. Items arrived well packaged and complete.
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Simply - this is beautiful! Good quality and good advice given.
Review Submitted: 25/05/2018 - 06:28:31
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Trailing Blackberry 'Black Cascade'
Great service all round
Review Submitted: 25/05/2018 - 06:40:12
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Plant-O-Mat Gladiolus and Freesia Mix
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Very good service
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Bulbs had become dislodged in packaging so hope I plant them correct way up
Review Submitted: 25/05/2018 - 13:43:11
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Busy Lizzie 'DeZire' Mix
Item not delivered no apology not yet received replacement
YouGarden Comments
Please accept my apologies for your original order not arriving in full - your replacement order has been dispatched today.

Chris
Customer Service Executive
Review Submitted: 25/05/2018 - 11:59:40
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Busy Lizzie 'DeZire' Mix
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Very good
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Lovely
Review Submitted: 25/05/2018 - 19:35:30
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Bidens 'Bee Alive'
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Always ready to help with any queries ,fast and friendly service.would recommend to anyone.
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Strong plug plants, already showing signs of blooming! Can't wait to see how the bees like them!
Review Submitted: 25/05/2018 - 05:45:41
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Nerine bowdenii Guernsey Lily Collection
Postage charges make a customer reluctant to re-order.
Review Submitted: 25/05/2018 - 07:10:33
2350 review entries over the past 30 days
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