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YouGarden Customer Reviews via Feefo

What our customers think...
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12 review entries over the past 30 days
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Mixed Fragrant Freesias
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ITEMS NOT DELIVERED AND NO RESPONSES GIVEN TO EMAILS.
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NEVER ARRIVED SO CAN'T RATE IT!
Review Submitted: 31/05/2020 - 01:23:44
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YG Discount Club Yearly Subscription Membership
Everything
Review Submitted: 29/05/2020 - 17:00:06
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Classic 'Old English' Shrub Rose Collection
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No problems. Excellent quality plants. Fast delivery
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very good quality plants.
Review Submitted: 28/05/2020 - 15:03:12
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Complete Patio Potato Growing Kit
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they are doing well and i would recommend them to others
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good easy way of growing a few pototoes and they are doing very well,looking forward to picking them
Review Submitted: 26/05/2020 - 15:13:03
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Fragrant Climbing Plant Collection
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Very poor with no response to me email
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Not the full amount of plants
Poorly packaged.
Poor condition
Review Submitted: 20/05/2020 - 11:16:25
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Mini Double Petunia Collection
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Plants received in excellent condition and grown on well.
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arrived safely an d in good condition and have grown on well.
Review Submitted: 17/05/2020 - 11:30:06
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Mediterranean Flowering Oleander Collection
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Plants delivered in excellent condtion and as advertised.
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Good sized plants in excellent condition.
Review Submitted: 15/05/2020 - 17:53:14
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YG Discount Club Yearly Subscription Membership
If I had actually received the goods would be a start. I ordered potatoes on 2nd April a d still waiting 11 th May! I have emaed company twice .....No Response.
Review Submitted: 12/05/2020 - 19:40:04
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YG Discount Club 1 Year Membership
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The plants were dreadful when received and I have sent two emails and pictures of the plants which are unlikely to survive and not had a reply
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Will not use as even this I thought was mis sold
Review Submitted: 11/05/2020 - 08:56:12
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Standard Feeder Dining Station
Really unprofessional. Did not complete my order and seemed more concerned about new business. Will never use such a bad company again.
Review Submitted: 08/05/2020 - 22:00:00
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Petunia Surfinia Snow
Plants very healthy, very pleased with the great service, thank you
Review Submitted: 07/05/2020 - 08:45:14
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Spruce Bark Mulch
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Ok where do I start......
First of all in the current climate I completely understand demand will be high and everyone is trying their best. However lack of communication, clarity and being told over the telephone that I can?t have a managers ?full name? because it is personal information has resulted in me losing all trust in YouGarden?s customer service and over standing as a business who puts their customers first.
I am not a typical complainer as such, I have been patient, allowed additional time for emails to be answered and fully understand the pressures, but when my order was placed on 26th March and I?ve still received ANY of my plants and it is now 7th May! I would seriously think twice about placing an order with this company again, they of course have taken payment.

I have now sent multiple emails, have been infuriated by the same ?automatic? response email that does not answer any of my queries thank you very much! Eventually I?ve had responses from Emma Sprigden and Samantha Hamilton, all with very vague emails offering no real date for delivery (note how I have their full names as apparently that is ok just not a managers! - what would I do with it if I was given it?!)
I hate writing this and all I wanted were some lovely plants to plant with my children, yet all I seem to have is a lot of stress, my money taken and nothing to show for it and overall a massive headache.

So to anyone reading this, go ahead and order your plants and I?m sure they will be lovely but I wouldn?t plan on any of them, like the blueberry bushes I ordered actually coming to anything as the growing season will be over by the time you actually ever receive them!

Many thanks,

Helen Crumplin! Full name given!
Product:
Same as my other review...
Review Submitted: 07/05/2020 - 11:40:38
12 review entries over the past 30 days
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DOUBLE GUARANTEE TO YOU: more
1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
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