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YouGarden Customer Reviews via Feefo

What our customers think...
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1057 review entries over the past 30 days
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Fragrant Lavender Collection
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Well ordered on a Wednesday, Friday was a public holiday and my plants arrived on a sunday at noon! WOW what can i say super service. All plants expertly packed and arrived fresh! Will definately be using again. Also kudos to Yodel the courier for delivering on a sunday over a holiday period!
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well packed and fresh plants
Review Submitted: 20/07/2019 - 00:50:48
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Phoenix canariensis 70-80cm tall
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after our first order was lost in transit . You gardens immediatley despatched our new lla ts... all arrived healthy
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great value..healthy planrs
Review Submitted: 19/07/2019 - 05:10:03
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Sedum Carpet Collection x 12
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Great service and healthy plants
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Healthy looking plants. Will see how they develop
Review Submitted: 19/07/2019 - 05:22:24
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Medlar tree 'Westerveld'
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Great service and product as described
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Lovely little tree delivered in great condition
Review Submitted: 19/07/2019 - 06:25:16
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Pair of Italian Cypress Trees Cupressus sempervirens
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Good quality plants delivered on time.
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Good quality plants and good value.
Review Submitted: 19/07/2019 - 06:33:19
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Phoenix canariensis 70-80cm tall
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Very good service Plants arrived in good condition
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Good strong plants {no Catalogue or Care instructions inside box }
Review Submitted: 19/07/2019 - 07:14:12
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Cordyline Australis Multi-stemmed
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Well packaged Cordyline plant.
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The plant is a good size and healthy. Looking forward to seeing it grow.
Review Submitted: 19/07/2019 - 07:36:49
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ByPass Secateurs
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The first pair of Secateurs I received wouldn't close correctly, so I contacted You Garden and they immediately sent me another pair.
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The replacement pair of secateurs arrived with in a couple of days with no questions asked despite me offering to return the faulty pair.
Review Submitted: 19/07/2019 - 08:21:50
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Large 'Eureka' Lemon Tree
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First class will use again
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Very early days. It hope to get fruit
Review Submitted: 19/07/2019 - 08:43:02
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Patio Sunflower 'Sunbelievable (TM) Brown Eyed Girl'
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I would recommend you good value good service
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healthy plant ordered a little late in the year but doing well
Review Submitted: 19/07/2019 - 08:43:59
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Patio Sunflower 'Sunbelievable (TM) Brown Eyed Girl'
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The patio sunflower plant was very well packaged and arrived in perfect condition. It has brightened up the garden and the bees love it. I even had a peacock butterfly on it yesterday.
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This plant is a great all-rounder. It adds a splash of colour and attracts bees and butterflies. What more could you want? I love it!
Review Submitted: 19/07/2019 - 09:02:42
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Patio Sunflower 'Sunbelievable (TM) Brown Eyed Girl'
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The plant arrived quickly and was packed securely in a box. It had already grown to a good size and even had flowers already in bloom.
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The plant arrived quickly and was securely packed in a box. The plant was already quite large and even had flowers in bloom. It is now flowering freely in my garden.
Review Submitted: 19/07/2019 - 09:12:10
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Brighamia Insignis - 'The Hawaiian Palm'
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Fantastic customer service, which you don?t often experience nowadays.
Great choices, lovely healthy plants can?t fault them.
Highly recommend them.
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Lovely healthy plant, which was a replacement with no quibble.
Review Submitted: 19/07/2019 - 09:56:12
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New! Cherry Bush 'Porthos'
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Good quality plants well packaged and delivered promtly
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Won?t be long before I have a top of cherries
Review Submitted: 19/07/2019 - 10:34:12
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Infinity Round Planter 28cm (11in) Black Copper
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I would definitely buy from them again, in fact, I have. Plants arrive in perfect condition and very quickly. Really delighted with my purchases.
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Really good looking pots. Wouldn't look out of place indoors!! Really good purchase.
Review Submitted: 19/07/2019 - 12:02:53
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Sempervivum Gold Nugget 9cm
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They replaced a sempervivum even though it had not died but had disappeared.
I would certainly recommend You Garden to other gardeners.
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Arrived quickly and in good condition.
Review Submitted: 19/07/2019 - 12:19:07
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Hardy Gardenia Collection
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Lovely healthy little plants & arrived on time.
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Lovely healthy little plants. Arrived on time.
Review Submitted: 19/07/2019 - 12:22:56
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Pear 'Conference' 5L
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Even though 2 plants arrived damaged,due to bad courier handling. Replacement plants were quickly dispatched. Customer Services couldn't have been more helpful.
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Lovely plants as described in catalogue.
Review Submitted: 19/07/2019 - 12:23:48
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Pair of 'Kabloom' Petunia Mix Pre-Planted Baskets
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I HAVE ORDERED SEVERAL TIMES FROM YOU GARDEN AND EVERYTHING
HAS BEEN WELL PACKED AND IN LOVELY CONDITION AND ALWAYS KEEP YOU
UP TO DATE .
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EXCELLENT CONDITION AND WELL PACKED.
Review Submitted: 19/07/2019 - 13:00:07
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Giant Canna 'Tropicanna'
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very good ,plants came in very good condition, are in the garden looking great.
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looking good in the garden ,will buy again from you garden.
Review Submitted: 19/07/2019 - 13:49:07
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Patio Sunflower 'Sunbelievable (TM) Brown Eyed Girl'
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As always - excellent service. Plant arrived, well packaged & arrived within 3 days of the order being placed
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The plant was in excellent condition & has flourished in the past few days
Review Submitted: 19/07/2019 - 14:01:05
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Buddleia 'Sungold'
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Quick and efficient service. I received a message to say my order had been dispatched and would be with me in the next few days. It arrived two days later well packaged in a healthy, undamaged condition.
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My plant arrived undamaged and in a healthy condition. The compost was still damp and all the stems and leaves were intact. It was bigger than I expected and has 2 flowering buds. I can't wait until it flowers!
Review Submitted: 19/07/2019 - 15:35:28
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Complete Hardy Fuchsia Collection
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Excellent service and come highly recommended
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Good selection and lovely healthy plants
Review Submitted: 19/07/2019 - 15:37:46
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Pair of Italian Cypress Trees Cupressus sempervirens
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I am afraid that my three clematis plants were looking pretty sorry for themselves when they arrived. They had been badly packed and the plants were damaged and very difficult to unpack. Sad to have to write this - previous orders have been fine
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My trees are lovely!!! i shall be buying new pots for them very soon
Review Submitted: 19/07/2019 - 16:41:05
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Standard Camellia - Pink
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I woud recommend this firm as they sell quality producs at affordable prices. Excellent delivery service.
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Love Camelias. Excellent product at excellent price.
Review Submitted: 18/07/2019 - 04:39:59
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Infinity Round Planter 28cm (11in) Black Copper
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Brilliant service and good quality plants
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Lovely pots, go well with the plants
Review Submitted: 18/07/2019 - 04:40:31
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Nerine Hybridisers Mix x 10
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The Nerine bulbs that I ordered were of good size and quality but several had rotted in their packaging. However once the problem was reported to You Garden the whole order was replaced.
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Bulbs were of good size and quality although a few had rotted in their packaging. This was pointed out to You Garden who replaced the complete order at no cost to me.
Review Submitted: 18/07/2019 - 04:42:47
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Tulip 'Springtime Doubles' Mix
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First class service, everything arrived on time, good quality products.
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Excellent product, looks beautiful on patio.
Review Submitted: 18/07/2019 - 04:46:03
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Mixed Fragrant Freesias
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First time shopping with You Garden, I was not disappointed .
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The corms arrived very quickly , I have not planted them yet and intend storing them for next season.
Review Submitted: 18/07/2019 - 05:28:22
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Pink Oleander Standard 80-100cm
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Very quick delivery, good packaging and plant in excellent condition.
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Good healthy plant and packaged well
Review Submitted: 18/07/2019 - 05:33:58
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Pink Oleander Standard 80-100cm
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Two branches broken off, not many flowers on rest of bush.
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Bit disappointed . Two branches broken off. Not many flowers on bush.
Review Submitted: 18/07/2019 - 05:38:46
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Infinity Round Planter 28cm (11in) Black Copper
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Competitive price made me indulge in a pair of standard Oleanders. Arrived in a few days well packed and are growing happily outside.
Not too heavy so no problem in the Autumn when they will come into the conservatory for the winter.
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Free gift ready to pot on Oleanders which will look more decorative in the conservatory.
Review Submitted: 18/07/2019 - 06:24:47
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Hibiscus 'Chiffon Pink'
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The plants I bought were supposed to come come with free pots as per the offer I was sent by email. They arrived without pots and I contacted customer services. I was asked to send and email with proof of the offer which I did, I also added a screen grab of my basket with the pots in it with ? free?? in the cost column and a screen grab of the offer on their website page where I purchased the plants. I have had no response from customise services a week later (the website says they respond on 48 hours) despite calling them three times.
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Arrives as described but very dry.
YouGarden Comments
I'm sorry you have felt ignored but I've checked and we've had no email from the address on your acccount? As you hadn't entered the correct offer code we didn't send the pots with this order but would be happy to send them free of charge if you call back and give the correct offer code, providing you'd be happy to pay the 6.99 p&p charge. Otherwise just get in touch next time you order and we'll add the pots on for free. Emma
Review Submitted: 18/07/2019 - 06:35:18
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Patio Clematis Nubia(TM) Boulevard(R) Evipo079(N)
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I will be buying from you Garden again
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The plants looked healthy on arrival, just waiting now for them to grow
Review Submitted: 18/07/2019 - 06:43:07
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Pink Oleander Standard 80-100cm
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products as usual excellent
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one was better than the other but boh acceptable
Review Submitted: 18/07/2019 - 06:48:31
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Pink Oleander Standard 80-100cm
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Excellent product and first class service. I had a last minute change of delivery address and they bent over backwards to make sure everything went smoothly. Thank you.
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Beautiful plants, arrived in bloom and magnificent :)
Review Submitted: 18/07/2019 - 06:50:34
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Rose 'Iceberg'
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Excellent service and beautiful roses. Arrived in excellent condition and speedy delivery
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Rose arrived in bud and excellent condition
Review Submitted: 18/07/2019 - 07:08:41
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Hardy Japanese Anemone Collection
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Very fast delivery and really healthy plants. All 3 x Buddliea's in flower already.
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Lovely healthy plants. Can't wait for them to flower.
Review Submitted: 18/07/2019 - 07:28:20
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Gardenia 'Pin Wheel'
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Good, healthy plants; arrived in excellent condition and they're surprisingly tall ;-)
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Looks like a nice healthy plant. Looking forward to seeing it in flower.
Review Submitted: 18/07/2019 - 07:35:24
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Infinity Round Planter 28cm (11in) Black Copper
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I ordered 2 Premium Oleander Standard Pink C20 they arrived well packed, in great condition and earlier than expected.
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The planters were a free gift, they look great. A nice touch
Review Submitted: 18/07/2019 - 08:03:03
1057 review entries over the past 30 days
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DOUBLE GUARANTEE TO YOU: more
1. If you're not totally happy with your order, return it within 30 days and we'll replace or refund in full!
2. Should any hardy plant fail to thrive thereafter, we'll replace free of charge - you just pay the P&P
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