Service rating : YouGarden have not delivered what I paid for and after a ridiculous length of time the situation has not been resolved to customer's satisfaction.. They are now ignoring me.
Product : I paid for a 1.2-1.4m plant. I received a 90cm plant! The plant is too small to be useful and because they no longer have the 1.4m plant, they seem to think this is acceptable!!! I believe a refund is the solution so that I can go to a garden centre and buy what I wanted/need. They are now ignoring me. I will not be shopping with them again.
We are very disappointed that you have left such poor feedback. We have gone out of our way to resolve the issue for you - over and above your rights as a consumer and indeed our extensive Lifetime Guarantee.
Despite - in the independent opinions of two of our experts - all of the issues you experienced with your order of last year being due to insufficient care of the plants in question - we sent you replacements, then additional replacements over and above what was originally agreed.
We regret that this hasn't been resolved to your satisfaction, however we believe that to expect us to send any more free items to you is entirely unreasonable.
My team have been fair and incredibly accommodating in dealing with your complaint - in the face of ever-increasing demands. You have received a large number of free items from us now and I am afraid that enough is enough.
I apologise again for any disappointment caused, however we shall not be sending any further items to you.
Head of Customer Service
|Service is excellent very friendly and helpful staff,nothing to much trouble will definitely use and recommend you garden to freind.|
|Very helpful very polite nothing to much trouble have recommended to my friends|
Service rating : Fist time used & impressed with service.
Product : Well packaged - arrived totally up damaged - lovely plant & was exactly size specified.
Service rating : Very efficient and professional company
Product : Very good well presented product.
Service rating : Prompt and plants strong
Product : Fine
Service rating : I have been very pleased with the excellent service and the quality of the plants. |I've ordered loads of stuff for my new garden and it's all looking great. Thank you!
Product : This looks a nice healthy plant. All the plants I've had have been well packaged and arrived in good order.
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